Menu
Huntington Bank
Huntington Bank Customer Service Phone, Email, Contacts

Huntington Bank
reviews & complaints

www.huntington.com
www.huntington.com

Learn how the rating is calculated

1.4 250 Reviews

Huntington Bank Complaints Summary

24 Resolved
224 Unresolved
Our verdict: With Huntington Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Huntington Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Huntington Bank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Huntington Bank reviews & complaints 250

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Huntington Bank reviews & complaints

ComplaintsBoard
M
11:16 am EDT

Huntington Bank customer service

I had placed two stop payments/ACH from Check N Go, called numerous times, your bank still paid the item, causing fees. In fact I am owed $100 in overpayment from this shifty payday company that harassed me for months...Renee assisted me with quick reimbursement as I sent all email communication and proof, however at that point it was too late, your credibility was destroyed with me as a consumer and a fellow Banker. What really blew my mind was the process of how my interaction was handled with Valerie Washington at your branch. When I walked in her and another employee were just standing there, as I approached she asked me if I needed help and I stated that I wanted to close my account. She never shook my hand, introduced herself, or tried to save my account. After being a long time customer, I asked what the protocol was at account closing and if she is trained on retention efforts. Her response? Simply, "It depends on the situation" wow I thought, she should've just said "it depends on the amount on deposit". I explained where she failed with me and gladly walked out of your bank with my remaining $6.00 left after converting my direct deposits elsewhere knowing that any large deposits Huntington could've received from me, you now lost any opportunity of acquiring. I am glad to also share this experience with friends, family, and coworkers(in banking) as we are held accountable to the highest form of customer service standards regardless of stature, status, or walk of life. I would gladly work for your organization in the repair department to fix all that is broken internally. Get with the program guys n gals... signed;

Your educated ex customer,

Monica Goins
[protected]
[protected]

Read full review of Huntington Bank and 2 comments
Hide full review
2 comments
Add a comment
N
N
nunyabidness1
Sweet Home, Oregon, US
Dec 31, 2020 3:12 pm EST

Don't use payday loan companies... you never see them in good neighborhoods. I wonder why...
Stop pays in general at any bank are not guaranteed. I have worked for several banks so I know this to be true. placing stop pays also may cause legit items to get stopped and not paid as well if you place a stop for a dollar amount range. for pete sake quit blaming others for problems you create.

M
M
marcie madden
Pataskala, US
Dec 16, 2020 6:30 pm EST

My husband and I went to the Heath Huntington branch across from giant eagle. We had an appointment to have some documents notarized.

Both my husband and I felt like we were inconveniencing the notary from the time she opened the door to let us in to the time we were finished getting our documents notarized. I cant give glaring examples other than to say we both felt that she was not welcoming.

one small example is...Our documents called for blue ink ; she never offered to find us one as I rummaged through my purse. . she said she was going to use what she had... she just looked at us.

This is a frustrating time for all - I think its important that Huntington not loose site of customer service. A friendly smile goes a long way. I used to go into my branch and knew everyone. Now I go into my branch and I don't see any familiar faces.
Im considering moving my accounts from Huntington! Thank You Marcie Madden.

ComplaintsBoard
J
8:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank brooklyn ohio

Hate crime on black men at that location. Huntington Bank is sweeping thier racial profiling and discrimination under a rug. Refusing to provide public service other than police calls to wrongfully arrest black men who havent done nothing wrong. Federal lawsuits need to be filed against thier actions, civil rights attorneys need to contact the victims to bring charges against Huntington Bank.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
R
7:48 pm EST

Huntington Bank unauthorized access to my credit reports

I received a notice in the mail today, from Huntington Bank, that claimed I had applied for a "home loan" with Huntington Bank. Huntington had pulled three credit reports on me, apparently in relation to this bogus loan application. I spoke to a number of people at the Canton, Michigan branch of Huntington, their mortgage group and their "customer service" area. I had to really push to get any information. Those people claim my name was attached to a loan application in error but their comments are vague and unconvincing. How did this happen? Who is responsible? Nobody seems to know how to deal with my questions, but someone is going to "take care of it" somehow--they just don't know who, how or when.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
K
10:39 am EST

Huntington Bank mortgage: refinance loan product

In October, 2018, on a recorded line, John Kaiser NMLS ID: 497319, provided me a refinance rate of 3.92%. He had me verbally acknowledge that the rate would be locked in. He then called a few days later to say the rate had changed and would be 4.12%. I filed a complaint with Keisha Hairston of Huntington Bank, who confirmed I had been locked in at 3.92% on a recorded call. She listened to the recording, and said she would work to get me the correct rate. She called back a few days later to say that rate was only for physicians, and now the rate was 4.52%.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
E
2:22 pm EDT

Huntington Bank customer service

I called Huntington Bank on 10-11-2018 at 2:20 pm and I was calling to inquire about my savings accounts being closed because of inactivity and I got a customer service person named "Shakela" who was very unprofessional and talked to me in an unprofessional manner. During the conversation, we happened to both be talking at the same time and she answered me by saying "as I was trying to explain to you" and it was the manner in which it was said to me and the tone that made me not even want to continue my conversation with her, so I hung up. No customer should have to call customer service and be treated in a condescending manner. I ended up having to apologize for my ignorance, for asking a question. I called back to the bank to make a formal complaint and got Jasmine, another customer service person. I explained to her that I was trying to reach the complaint department and she transferred me to collections. Thank God for Tracy in collections, that young lady went beyond the call of duty and helped me to at least get my complaint to a manager named Faith. I'm not sure whats going on here with customer service but I am a previous customer service supervisor and my initial call with Shakela has me not in a good place with Huntington. Thanking you in advance for your assistance, feel free to contact me if necessary,

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
S
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank info needed for gap claim

In mid May, my son was hit in an intersection and his car was totaled. Since May 23rd, my son has been trying to get Huntington to fill out a form so that the GAP insurance can pay off the balance of the loan. We've faxed the form numerous times, called too many times to count.
I find it unbelievable that someone there can't take ten minutes to fill out the info and fax it on so that they can have this loan closed out. They are keeping themselves from being paid $2400...
Of course they have no email contact, just MANY phone numbers, somehow none of them are helpful.
We just need this form filled out and sent to the GAP insurance and ourselves for backup, and we will expedite this loan being paid off. This is also keeping my son from being able to get another car for the last three months as it's showing on his credit report as still due.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
D
11:07 am EDT

Huntington Bank unethical behavior by banker

My fiance had fraudulent transactions on his debit card, and was told he would likely have to close all of his accounts and remove funds from all of them. We went to the Rocky River, Ohio branch (Center Ridge Rd.) to do so on a Saturday morning, and were straight up LIED TO by the banker who refused to stay on the line with the fraud department (claiming they were closed on Saturday, which was false) long enough to discuss the issue with them. She could have resolved this issue for us, but she did not. I wish I could remember her name, but she was the only female banker working that day, that is all I recall. We then went to another branch on Clifton in Lakewood where the banker immediately resolved the issue and was able to get in contact with the correct representative for the information he needed to close the accounts and withdraw the remaining funds from them. We should NEVER have had to go to another branch in the first place because of a lazy and disrespectful banker, who should absolutely not work for Huntington, a bank with such a great reputation overall.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
C
3:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank deposits/ accounts/ criminal treatment

I have been a customer of Huntington bank for 30 yrs. with never a problem. I made a deposit of 2 checks. The security department RED FLAGGED all my accounts and blocked me from all on line banking until the checks clear (about 7 days). I can't even get a quick balance.
They are treating me like a CRIMINAL for making a deposit.
This is the WORST TREATMENT I have ever seen in a banking institution !

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
D
8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank boat title

I paid our boat off last month and when I called in an spoke to someone in customer service they said the title would be mailed to me in 10 to 20 days, after that time had pasted I called again an the person I spoke to told me I should have it in the mail any day now and that they had to place a 7 day hold on it at first, so after I received a refund check but no title I called in again an started to get different stories, now I am getting told that NC is an electronic state an I would have to take a piece of paper that your company sent to me to the DMV to get my boat title saying the lien has been released. That is all a lie, I called the DMV an they said that is not true, the don't even deal with boat titles. So then I called the NC wildlife and they told me that they mailed the title to your company and once paid off, you would send me the title and everytime I call in you customer service tells me that is not true, what is not true is your company is lying, I have never in my life had this much trouble getting a title, the DMV already sent me the title to the trailer so if we were an electronic state they wouldnt have done that, so I think what is really happening, is that your company lost my title and has no idea what is going on. The boat was paid off more than a month ago an I should have already had my tittle and I shouldn't feel like I'm getting the run around, I want the title to my boat immediately or I will take this issue to a higher level. Nothing your company has told me is true, I talked to the DMV and I talked to NC wildlife an they both has stated that your company would send me my boat title. Your company needs to get this straight now, I shouldn't have to be going though all this to get a title to a boat I paid your company in full for, this is absolutely ridiculous and needs to be handled now!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
M
5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank my checking account

I had over drawn my account which yes, they let me know so I deposited enough money to bring to positive of a couple dollars and this happened day before holiday. I wake up to check it on 7-4-2018 and they charged me 2 overdraft fees anyway so now I am back in the negetive. I have called customer service twice and it hangs up after.account verification, chat is down because of holiday. I am not happy

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
A
11:23 am EDT

Huntington Bank unauthorized credit card charges, lies,

On June 10th, 2018, I was victim of fraudulent activity on my account.
I will take you through what happened, what the process has been, and why I am sending this complaint to you.
I received a phone call from a Huntington representitive asking if I had made some large purchases at Walmart and Best Buy (in another state). I told him no, I do not shop there/live there and did not approve or make those charges.
He told me he would close my debit card, and that the charges were still pending and would not go through. Later that night, I checked my bank account, and I had $0 in my checking account. More charges had been made and not caught, or my account was never shut down like the rep said on the phone.

The charges are the following:

[removed]
[removed]
[removed]

None of these purchases were made or approved by me. These purchases drained my checking account entirely, and started drawing money from my savings account.

From June 10th, to June 26th, I have been calling/chatting online daily with Huntington to try to track progress of this fraudulent activity, and to find out when I could expect my refund. I was initially told 5-10 days. When I called last Thursday (June 21st), I was told the money should be in my account on Friday, June 22nd. It was never deposited on Friday. So I called again on Friday, and I was told to look out for the refund on Monday, July 25th. When I got in touch with a representitive today (June 26th), I was told the case was denied and closed... that a letter was sent to me explaining the reasonings.

This is absolutely unacceptable.
I have been a loyal customer at Huntington Bank for over 10 years.

I now have serious doubts about your internal "research" team and their efficiency.
If they were to really look at my account, they would obviously see I am cautious with my
money and have no prior history of randomly spending large amounts, or draining my own checking account, or even overdrawing.

Another representitive today mentioned something about my Apple Pay account?
This was the first time Apple Pay had been brought up about my case, ever.
I may have my credit card set up in my phone, but I have NEVER used Apple Pay from my own phone, nor have I ever verified or approved any purchases made with Apple Pay.

I have no receipts or email that ever notified me anyone was using my Apple Pay Account.

Basically, the person who got access to my account information really screwed me.
I go on vacation in a week and am now out $2500.

And the only way I found out was by calling and contacting Huntington relentlessly.
Why was I never called when the case was denied?
Sending in a letter in the mail telling me?

I have gone public with my dispute on social media.
I will continue to do so until I get the money I worked HARD for refunded.
After that I will be switching banks. Actually I'm very surprised at how many people
responded to me saying that same has happened to them, and that Huntington has terrible security. I'll make sure to pass the word around so more people don't get screwed over like this.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
H
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank lack of support, tool, management and escalation

I have been trying to resolve an accounting issue with support agents and going around without any resolution.
- I called Huntington service agent and get instruction how to clear an account with Paid Real Estate department early in June
- Title agent sent a email and requested to clear an account related to Mortgage on June 8. She get no reply not even acknowledgment.
- I called June 20 and had a conference call with Title agent and Huntington. Huntington agent sent an urgent email to Paid Real Estate department . Nothing was provided by Paid Real Estate department .
- I called June 22. I have to explain the issue again. Same process was followed. Nothing was done by Paid Real Estate department
- I had a conference call today with Huntington agent and title agent. I have to explain the issue again. Same process was followed. Now we are waiting one more time for reply from Paid Real Estate department

You have no service desk. I have to repeat the issue to each agent. You have no escalation to escalate the issue. You will be responsible if this sale does not go through because of lack of response from you.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
C
8:04 am EDT

Huntington Bank locked account

My account has been locked for a week now san everytime I call they tell me the same exact thing that there is a hold aim my account because of a check but I need access to any account because I a need money! This is completely not right to me I can't access my accounts or use my debit card! When I call they keep telling me to wait the next day but everytime I check my account the next day nothing is reaolved

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
B
1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank personal credit line

I called customer service today 4/9/18 with a question regarding my home equity line of credit. I was put on hold and waited 25 minutes and 38 seconds before giving up & disconnecting the call. I then called the 800 number and was told the wait was 1 hour and 10 minutes (current queue time). The young lady could not help me, but was willing to file a complaint for me. Nice!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
D
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank mortgage

We revived a letter from the bank our payment would be going up because there was not enough money in our escrow. It was going up 200.00 dollars. I called the bank about why did our taxes where so high. Hunting told me if I paid 1500.00 dollars. My payment would stay the same. I went to the township to find out what happen. Someone at the bank or escrow sent our township saying we used our home as a rental property! I been working between the bank and the township to fix this problem for three weeks. I paid the 1500.00 because the bank didn't care to help us. I was told the payment would now stay the same since I paid the 1500. Guess what! They took out the mortgage and the extra 200.00! Ugh! And they still can't get [censor] straight! Go to a different mortgage company!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
U
1:48 pm EDT

Huntington Bank customer service

I had 2 overdraft fees the rep had lack of communication just kept on telling me what overdrafted I was disputing it in my business acct she just kept on asking me do u want me to print this out for u every minute and they always treat me like crap when I go in there's so disrespected I hate that bank I would never recommend anyone banking there!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
U
2:27 pm EST

Huntington Bank I went for help and ended up paying fees

I purchased a product oversees that seemed suspicious so I immediately call the bank to cancel the purchase. During their investigation they gave a provisional credit. When the investigations was over they took the provisional credit causing the account to go negative without any notice of removing the credit. If they would have communicated that to me I would have transferred funds. In the end I owed them $144.oo.

This is bitter sweet for us because we just got a major federal contract and I wont be doing business with HUNTINGTON----- Thanks for the warning!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
A
10:02 am EST

Huntington Bank customer service representative marvin delaney

November 2017, my father passed away - my family submitted a packet to have a Title change on his vehicle financed with your bank. Mr. Delaney called us after a month and requested more information which was immediately provided to him. A few week later, I called to inquire on the status of the packet and he gave some bogus information. Anyway, over the last 2 weeks - I have left him several voice messages but not one returned. Just for record, once this action is finally done - we will never use this bank for any of our needs. All we needed was accurate information, having to deal with the loss of my father has been very difficulty and I guess I was expecting some decent customer service.

COL Ardis C. Porter
[protected]

Read full review of Huntington Bank
Update by Ardis Porter
Feb 19, 2018 10:05 am EST

November 2017, my father passed away - my family submitted a packet to have a Title change on his vehicle financed with your bank. Mr. Delaney called us after a month and requested more information which was immediately provided to him. A few week later, I called to inquire on the status of the packet and he gave some bogus information. Anyway, over the last 2 weeks - I have left him several voice messages but not one returned. Just for record, once this action is finally done - we will never use this bank for any of our needs. All we needed was accurate information, having to deal with the loss of my father has been very difficulty and I guess I was expecting some decent customer service.

COL Ardis C. Porter
[protected]

Hide full review
ComplaintsBoard
E
5:04 pm EST

Huntington Bank checking account and holds

I deposited my Pacheco this past Friday and they gave me $100 out of it. I also had the rescue I am working for deposit $100 cash for vetting I was suppose to get today for two dogs. Today I look at my checking account and I am $3.21 over drafted. So I call the Bank. They are telling me that it is my employers bank that is causing the issues. I talk to a supervisor not once but 3 times on three different calls and not once when she stated that my funds will come off of hold on the 27th that I could not get to my money till the 28th till I directly came out and asked. I asked then why I was told my funds come off of hold on the 27th and I can not get till the 28th? That is just how they do things at good old Huntington Bank. I get my next check on the 28th so how am I suppose to live till then? Why would I trust you to let me have my money before 7 days? no answer from anyone. I am going to have this matter investigated to see which bank is lying to me. My boss says the money is there and my check is the only one that has issues. Huntington says they are in direct contact with my employers bank and that bank is saying the funds aren't there. I am not going to be played as a fool and this is only my second check on this account and less than a month old account. I understand some of my money would be held but this is BS! I will go as far as contacting higher departments and Lansing Michigan. Stay away from Huntington Bank I do not trust them and can not get an honest answer from them.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
M
11:49 am EST

Huntington Bank overdraft

Have been budgeting my money. One debit caused 2 different overdraft fees. While discussing the matter with customers service and getting nowhere I requested for someone who could better assist. There was a 10 minute hold. Finally porcha gets on the phone and is strict that I am at fault but explained to me that the computer shows my debit day and actual paid date were different to cause multiple overdraft fees. Then she states its not here position to return on my behalf.

Read full review of Huntington Bank and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kai Jai
, US
Feb 12, 2018 1:41 pm EST

I agree, I am currently on the phone with them have been on hold for 15+ minutes and then resent to the que because I wanted to speak to a manager. Very unprofessional customer service! Waited total 26 minutes on HOLD... VERD disgusted

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Huntington Bank contacts

Phone numbers

+1 (800) 480-2265 +1 (616) 355-8828 More phone numbers

Website

www.huntington.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Huntington Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Huntington Bank Customer Service. Initial Huntington Bank complaints should be directed to their team directly. You can find contact details for Huntington Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Huntington Bank. Discuss the issues you have had with Huntington Bank and work with their customer service team to find a resolution.