Huntington Bank
reviews and complaints

I received a notice in the mail today, from Huntington Bank, that claimed I had applied for a "home loan" with Huntington Bank. Huntington had pulled three credit reports on me, apparently in relation to this bogus loan application. I spoke to a number of people at the Canton, Michigan branch of Huntington, their mortgage group and their "customer service" area. I had to really push to get any information. Those people claim my name was attached to a loan application in error but their comments are vague and unconvincing. How did this happen? Who is responsible? Nobody seems to know how to deal with my questions, but someone is going to "take care of it" somehow--they just don't know who, how or when.

In October, 2018, on a recorded line, John Kaiser NMLS ID: 497319, provided me a refinance rate of 3.92%. He had me verbally acknowledge that the rate would be locked in. He then called a few days later to say the rate had changed and would be 4.12%. I filed a complaint with Keisha Hairston of Huntington Bank, who confirmed I had been locked in at 3.92% on a recorded call. She listened to the recording, and said she would work to get me the correct rate. She called back a few days later to say that rate was only for physicians, and now the rate was 4.52%.

I called Huntington Bank on 10-11-2018 at 2:20 pm and I was calling to inquire about my savings accounts being closed because of inactivity and I got a customer service person named "Shakela" who was very unprofessional and talked to me in an unprofessional manner. During the conversation, we happened to both be talking at the same time and she answered me by saying "as I was trying to explain to you" and it was the manner in which it was said to me and the tone that made me not even want to continue my conversation with her, so I hung up. No customer should have to call customer service and be treated in a condescending manner. I ended up having to apologize for my ignorance, for asking a question. I called back to the bank to make a formal complaint and got Jasmine, another customer service person. I explained to her that I was trying to reach the complaint department and she transferred me to collections. Thank God for Tracy in collections, that young lady went beyond the call of duty and helped me to at least get my complaint to a manager named Faith. I'm not sure whats going on here with customer service but I am a previous customer service supervisor and my initial call with Shakela has me not in a good place with Huntington. Thanking you in advance for your assistance, feel free to contact me if necessary,

In mid May, my son was hit in an intersection and his car was totaled. Since May 23rd, my son has been trying to get Huntington to fill out a form so that the GAP insurance can pay off the balance of the loan. We've faxed the form numerous times, called too many times to count.
I find it unbelievable that someone there can't take ten minutes to fill out the info and fax it on so that they can have this loan closed out. They are keeping themselves from being paid $2400...
Of course they have no email contact, just MANY phone numbers, somehow none of them are helpful.
We just need this form filled out and sent to the GAP insurance and ourselves for backup, and we will expedite this loan being paid off. This is also keeping my son from being able to get another car for the last three months as it's showing on his credit report as still due.

My fiance had fraudulent transactions on his debit card, and was told he would likely have to close all of his accounts and remove funds from all of them. We went to the Rocky River, Ohio branch (Center Ridge Rd.) to do so on a Saturday morning, and were straight up LIED TO by the banker who refused to stay on the line with the fraud department (claiming they were closed on Saturday, which was false) long enough to discuss the issue with them. She could have resolved this issue for us, but she did not. I wish I could remember her name, but she was the only female banker working that day, that is all I recall. We then went to another branch on Clifton in Lakewood where the banker immediately resolved the issue and was able to get in contact with the correct representative for the information he needed to close the accounts and withdraw the remaining funds from them. We should NEVER have had to go to another branch in the first place because of a lazy and disrespectful banker, who should absolutely not work for Huntington, a bank with such a great reputation overall.

I have been a customer of Huntington bank for 30 yrs. with never a problem. I made a deposit of 2 checks. The security department RED FLAGGED all my accounts and blocked me from all on line banking until the checks clear (about 7 days). I can't even get a quick balance.
They are treating me like a CRIMINAL for making a deposit.
This is the WORST TREATMENT I have ever seen in a banking institution !

I paid our boat off last month and when I called in an spoke to someone in customer service they said the title would be mailed to me in 10 to 20 days, after that time had pasted I called again an the person I spoke to told me I should have it in the mail any day now and that they had to place a 7 day hold on it at first, so after I received a refund check but no title I called in again an started to get different stories, now I am getting told that NC is an electronic state an I would have to take a piece of paper that your company sent to me to the DMV to get my boat title saying the lien has been released. That is all a lie, I called the DMV an they said that is not true, the don't even deal with boat titles. So then I called the NC wildlife and they told me that they mailed the title to your company and once paid off, you would send me the title and everytime I call in you customer service tells me that is not true, what is not true is your company is lying, I have never in my life had this much trouble getting a title, the DMV already sent me the title to the trailer so if we were an electronic state they wouldnt have done that, so I think what is really happening, is that your company lost my title and has no idea what is going on. The boat was paid off more than a month ago an I should have already had my tittle and I shouldn't feel like I'm getting the run around, I want the title to my boat immediately or I will take this issue to a higher level. Nothing your company has told me is true, I talked to the DMV and I talked to NC wildlife an they both has stated that your company would send me my boat title. Your company needs to get this straight now, I shouldn't have to be going though all this to get a title to a boat I paid your company in full for, this is absolutely ridiculous and needs to be handled now!

I had over drawn my account which yes, they let me know so I deposited enough money to bring to positive of a couple dollars and this happened day before holiday. I wake up to check it on 7-4-2018 and they charged me 2 overdraft fees anyway so now I am back in the negetive. I have called customer service twice and it hangs up after.account verification, chat is down because of holiday. I am not happy

On June 10th, 2018, I was victim of fraudulent activity on my account.
I will take you through what happened, what the process has been, and why I am sending this complaint to you.
I received a phone call from a Huntington representitive asking if I had made some large purchases at Walmart and Best Buy (in another state). I told him no, I do not shop there/live there and did not approve or make those charges.
He told me he would close my debit card, and that the charges were still pending and would not go through. Later that night, I checked my bank account, and I had $0 in my checking account. More charges had been made and not caught, or my account was never shut down like the rep said on the phone.

The charges are the following:

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None of these purchases were made or approved by me. These purchases drained my checking account entirely, and started drawing money from my savings account.

From June 10th, to June 26th, I have been calling/chatting online daily with Huntington to try to track progress of this fraudulent activity, and to find out when I could expect my refund. I was initially told 5-10 days. When I called last Thursday (June 21st), I was told the money should be in my account on Friday, June 22nd. It was never deposited on Friday. So I called again on Friday, and I was told to look out for the refund on Monday, July 25th. When I got in touch with a representitive today (June 26th), I was told the case was denied and closed... that a letter was sent to me explaining the reasonings.

This is absolutely unacceptable.
I have been a loyal customer at Huntington Bank for over 10 years.

I now have serious doubts about your internal "research" team and their efficiency.
If they were to really look at my account, they would obviously see I am cautious with my
money and have no prior history of randomly spending large amounts, or draining my own checking account, or even overdrawing.

Another representitive today mentioned something about my Apple Pay account?
This was the first time Apple Pay had been brought up about my case, ever.
I may have my credit card set up in my phone, but I have NEVER used Apple Pay from my own phone, nor have I ever verified or approved any purchases made with Apple Pay.

I have no receipts or email that ever notified me anyone was using my Apple Pay Account.

Basically, the person who got access to my account information really screwed me.
I go on vacation in a week and am now out $2500.

And the only way I found out was by calling and contacting Huntington relentlessly.
Why was I never called when the case was denied?
Sending in a letter in the mail telling me?

I have gone public with my dispute on social media.
I will continue to do so until I get the money I worked HARD for refunded.
After that I will be switching banks. Actually I'm very surprised at how many people
responded to me saying that same has happened to them, and that Huntington has terrible security. I'll make sure to pass the word around so more people don't get screwed over like this.

I have been trying to resolve an accounting issue with support agents and going around without any resolution.
- I called Huntington service agent and get instruction how to clear an account with Paid Real Estate department early in June
- Title agent sent a email and requested to clear an account related to Mortgage on June 8. She get no reply not even acknowledgment.
- I called June 20 and had a conference call with Title agent and Huntington. Huntington agent sent an urgent email to Paid Real Estate department . Nothing was provided by Paid Real Estate department .
- I called June 22. I have to explain the issue again. Same process was followed. Nothing was done by Paid Real Estate department
- I had a conference call today with Huntington agent and title agent. I have to explain the issue again. Same process was followed. Now we are waiting one more time for reply from Paid Real Estate department

You have no service desk. I have to repeat the issue to each agent. You have no escalation to escalate the issue. You will be responsible if this sale does not go through because of lack of response from you.

My account has been locked for a week now san everytime I call they tell me the same exact thing that there is a hold aim my account because of a check but I need access to any account because I a need money! This is completely not right to me I can't access my accounts or use my debit card! When I call they keep telling me to wait the next day but everytime I check my account the next day nothing is reaolved

I called customer service today 4/9/18 with a question regarding my home equity line of credit. I was put on hold and waited 25 minutes and 38 seconds before giving up & disconnecting the call. I then called the 800 number and was told the wait was 1 hour and 10 minutes (current queue time). The young lady could not help me, but was willing to file a complaint for me. Nice!

We revived a letter from the bank our payment would be going up because there was not enough money in our escrow. It was going up 200.00 dollars. I called the bank about why did our taxes where so high. Hunting told me if I paid 1500.00 dollars. My payment would stay the same. I went to the township to find out what happen. Someone at the bank or escrow sent our township saying we used our home as a rental property! I been working between the bank and the township to fix this problem for three weeks. I paid the 1500.00 because the bank didn't care to help us. I was told the payment would now stay the same since I paid the 1500. Guess what! They took out the mortgage and the extra 200.00! Ugh! And they still can't get [censor] straight! Go to a different mortgage company!

I had 2 overdraft fees the rep had lack of communication just kept on telling me what overdrafted I was disputing it in my business acct she just kept on asking me do u want me to print this out for u every minute and they always treat me like crap when I go in there's so disrespected I hate that bank I would never recommend anyone banking there!

I purchased a product oversees that seemed suspicious so I immediately call the bank to cancel the purchase. During their investigation they gave a provisional credit. When the investigations was over they took the provisional credit causing the account to go negative without any notice of removing the credit. If they would have communicated that to me I would have transferred funds. In the end I owed them $144.oo.

This is bitter sweet for us because we just got a major federal contract and I wont be doing business with HUNTINGTON----- Thanks for the warning!

November 2017, my father passed away - my family submitted a packet to have a Title change on his vehicle financed with your bank. Mr. Delaney called us after a month and requested more information which was immediately provided to him. A few week later, I called to inquire on the status of the packet and he gave some bogus information. Anyway, over the last 2 weeks - I have left him several voice messages but not one returned. Just for record, once this action is finally done - we will never use this bank for any of our needs. All we needed was accurate information, having to deal with the loss of my father has been very difficulty and I guess I was expecting some decent customer service.

COL Ardis C. Porter
[protected]

I deposited my Pacheco this past Friday and they gave me $100 out of it. I also had the rescue I am working for deposit $100 cash for vetting I was suppose to get today for two dogs. Today I look at my checking account and I am $3.21 over drafted. So I call the Bank. They are telling me that it is my employers bank that is causing the issues. I talk to a supervisor not once but 3 times on three different calls and not once when she stated that my funds will come off of hold on the 27th that I could not get to my money till the 28th till I directly came out and asked. I asked then why I was told my funds come off of hold on the 27th and I can not get till the 28th? That is just how they do things at good old Huntington Bank. I get my next check on the 28th so how am I suppose to live till then? Why would I trust you to let me have my money before 7 days? no answer from anyone. I am going to have this matter investigated to see which bank is lying to me. My boss says the money is there and my check is the only one that has issues. Huntington says they are in direct contact with my employers bank and that bank is saying the funds aren't there. I am not going to be played as a fool and this is only my second check on this account and less than a month old account. I understand some of my money would be held but this is BS! I will go as far as contacting higher departments and Lansing Michigan. Stay away from Huntington Bank I do not trust them and can not get an honest answer from them.

Have been budgeting my money. One debit caused 2 different overdraft fees. While discussing the matter with customers service and getting nowhere I requested for someone who could better assist. There was a 10 minute hold. Finally porcha gets on the phone and is strict that I am at fault but explained to me that the computer shows my debit day and actual paid date were different to cause multiple overdraft fees. Then she states its not here position to return on my behalf.

I am a student studying abroad in Florence, Italy. I am attempting to plan a trip to Cairo, Egypt. My debit card was denied to purchase our tour of the cities and I gave a call to the international customer service number that is on the back of the card. I was first transferred to a man named Robert who did acted unprofessionally, he was unhelpful and ignorant to what I was saying to him, it honestly sounded like he was drunk on the job. When I gave him the information for verification I had to give it to him upward of six times to have him finally comprehend it. He then did not follow protocol and sent my verification code via email which is as I was told later very much against protocol.

Robert told me that I had to wait 30 minutes for the verification to go through. However once 30 minutes past I was unable to have the purchase go through.

I thus called again and was transferred to a man named Dave who attempted to help me. He tried in vain as the computer system did not work properly and was not able to do a verification. More waiting on hold and still no answer he was forced to transfer me to a supervisor.

The supervisor, Jeffrey was helpful enough however still very long waiting on hold before the process was complete.

In all this simple task of being able to verify that it is indeed me who is attempting to spend the money took close to 2 hours. I am beyond livid with this as it was a huge waste of my time.

The employees there are good for handing out cookies and suckers but that's about it. Asked the branch manager to call me. Reminded them three different times. She never did. Finally went in to close account. Small deposit, $21, 000. Paid u $25 to wire, to my brokerage account. Employee even screwed that up. Tells me it will be done today after he fixed his error. What a shame. I won't be back.