Menu
Huntington Bank
Huntington Bank Customer Service Phone, Email, Contacts

Huntington Bank
reviews & complaints

www.huntington.com
www.huntington.com

Learn how the rating is calculated

1.4 250 Reviews

Huntington Bank Complaints Summary

24 Resolved
224 Unresolved
Our verdict: With Huntington Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Huntington Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Huntington Bank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Huntington Bank reviews & complaints 250

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Huntington Bank reviews & complaints

ComplaintsBoard
N
12:40 pm EDT

Huntington Bank notice of hold / customer service

So I recently moved to Ohio from another state, and was in a car crash my first week. I received a settlement check, but my bank does not have locations here. I decided I would try to open a Huntington account because there was a bank by my work. I went in on my lunch break, explained to my banker that I only have my rental car until the end of the week (it was a Tuesday) and I needed to create an account so I could buy a car that weekend. The banker said sense the checks I was depositing were not personal, the funds should be available in 1-2 days. Fast forward to Saturday (the day after I had to drop off the rental car) I receive a letter stating about $1, 000 was going to be on hold until the next week because it's a new account. Normally I would understand something like this, but I directly told the banker I needed these funds by the weekend so I could have transportation to work the next week. The letter that was sent told me to call [protected]. I called explained the situation and the first person I spoke too would not even go into my account. I was just told there's nothing they could do and got the standards can I help you with anything else. I asked to speak to the supervisor, then I retold the supervisor the story emphasizing that I needed the funds to purchase a car because I was currently without transportation, the branch I opened the account at with is an hour away, and that I was told by the banker that these funds would be available this weekend. The supervisor told me to go back to the branch. I reiterated that it was an hour away and I don't have a vehicle, and she repeated I would have to go back to that branch (which turns out is closed on weekends) so when I asked if I Uber out there what can they do for me, she rudely informed me that "they can tell you why they said that" when I brought up the why doesn't matter, Huntington told me something, so Huntington needs to resolve it the SUPERVISOR informed me "oh I don't actually work for Huntington they contract with us, and I wasn't there". And then told me the only thing she could to was transfer me to the local branch. I asked her to call for me and I could wait on hold, she repeated she could transfer me. So I asked if she was just trying to get me off the phone, I was met with silence until I hung up. I immediately went on google to look up the branches number, and I was met with the information "closed now"... not only was the conversation unprofessional (I still can't get over the "they contract us" you obviously don't care about your brand if that's who you contract) but the entire solution was going to be cold transfer me to a dead line... I can't say for sure what I'm going to do about the car, but I can say the second those funds are available that account is getting closed.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
K
3:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank unprofessional behavior, poor customer services & zero follow-up

On February 3, 2017 I pulled into the drive through a Redford, MI Huntington Bank, due to the parking lot was full and street parking was unavailable. However, I have a personal and business account for my employer. The new teller supervisor was rude, disrespectful and unprofessional in speaking to me. It really bother me as she insinuated due to me having a commercial account I had to come inside for common courtesy. She was loud and said I held her line up, even before I waited over fifteen minutes before getting to her window. I simply referred her to their stated rules outside of the drive through window. This teller supervisor Lisa continued to try to argue with me to get her point across as I was her child. In addition to no response after speaking directly to the manager the same day. The manager was apologetic and promised to look into the situation now almost a month ago. I am truly disappointed to Huntington Bank allowing their staff to represent them in this manner and poor customer service training to their employee in charge.
All I wanted was a simply apology and the teller supervisor to understand customers truly comes first. Also, to take a course or two on proper customer services and learn their own rules Huntington Bank displays!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
T
2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank dishonesty over a fairly large amount of money that I deposited you held the funds and then lied about the reason why!

My name is Tim Backs and my wife and I own a trucking company and have an account in one of the First Merit banks that you just required located in Holly Michigan. Last week I deposited a fairly large amount of money into our business account. We were told that we would receive credit for the check on a prorated schedule and it would take five business days to get credit for it all. This was OK to us because if we only received ten to twenty percent of it we would be just fine. After all the deposit was just shy of $100, 000. Yesterday one of our trucks broke down and we needed the funds to fix it. Nope after several business days we had not gotten even ten percent of the full amount. So my wife called you guys and the guy at the Holly branch told her that the problem wasn't with you guys it was with the bank that the check was written on. So I called my attorney and had him sort this out. Sort it out is what he did. I had an email sent to me by the bank that you were claiming had red flagged the transaction. The email was a copy of the electronic transfer of funds from their bank into yours dated the same day that the deposit was made. Your bank had the money minutes after I deposited it into our account. Instead of being honest about it your people lied about and you have had the use of our money for the past week while we have had a truck broke down with no way of paying to get it fixed ! The real funny part about it I received a call from your investment advisor wanting me to let you invest the money for me. You cant be honest about where our funds are do you think I'm going to let you any where near my investments !

Read full review of Huntington Bank and 3 comments
Hide full review
3 comments
Add a comment
Y
Y
Youngmi Ko
, US
May 18, 2023 10:22 pm EDT

They do these long holds, like you said even though they had the money from.issuing banks immediately...lie after lie... they are making interest every day on our money they hold ...need to do a class action! They have been sued many times

C
C
Classaction8725
, US
Apr 01, 2017 6:54 pm EDT

Im not at all surprised to hear this, who knows for sure what the problem was because you can't speak with anyone who has any authority all you get are those customer non service people or a supervisor who is no better. The issue besides incompetence on the part of the bank is if your truck was out of service due to the banks incompetence and you can prove lost income than you would seem to have a lawsuit against the bank. I had 3 seperate issues with Huntington bank and am taking legal action. Iv done months of research about banks and it seems that banks are doing to people as they please because people post complaints or file complaints with regulatory agencies who do nothing. The only way to straighten out these crooks is rather than them taking our money or holding our money is to take their money but in order to do that people need to build a case by accumulating documentation, getting everything in writing, gathering evidence. Banks by nature our insolvent because they only need to keep 10% reserves so if a bank says they have 60 billion in assets they dont they have 6 billion and a bunch of loans that have no guarantees. Bombard them with lawsuits and they will change their way faster than lightning because they cant afford the litigation and a better bank will step in and purchase them for pennies on the dollar. Banks act tough and control others (their customers) just like a bully but punch them in the face a few times and they will back off because they have no choice. I hope you moved your money to another bank.

ComplaintsBoard
S
10:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank car loan

I paid off my car with an insurance and there ended up being a $4000 overpayment that was supposed to be refunded to me. It was a horribly long process which I was LIED to about. I was not told it would take up to 20 days. And why the hell does it need to take 20 days?! Plus I asked them to fax me a copy of a letter saying that my car was paid off and they refused to with no good reasoning. I will stick to my small town banks!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
M
12:02 pm EST

Huntington Bank unethical behavior and very poor customer service

I deposited a check. A hold was placed on my entire account. I inquired why the hold was placed when the funds were cleared from the issuing bank. I can not get a straight answer. My friend has an account and her funds were available the next day.
Not only were funds placed on hold I can not access any money from my account. I was told to contact the issuing bank. I did. I was told to call the branch. I did. I was told to call corporate. I did. I was told to contact the hold department. (They don't talk to customers)
I have been yelled at, belittled and hung up on by the local bracnch and corporate customer service.
At this time, I just want to take my money out and close my account. Yet, I can't because "the check might bounce" is the newest one. Even though you huntington bank have the funds! And have told me that you have the funds, yet don't know why my account is still on hold. This has been going on since 1/18/17.
The funds may be available on 1/27/17 is also the newest even though the funds were released from the other bank on 1/19/17. How do I know this, because my parents who wrote the check physically went to there bank and had their bank call my bank. And the check from the same people that went to my friends account was cashed with no incident!

Read full review of Huntington Bank and 1 comment
Hide full review
1 comment
Add a comment
Y
Y
Youngmi Ko
, US
Jan 04, 2023 12:58 am EST

I have had the same experience with 5 different deposits from the same client with no incident from their bank. Just Huntington. And never ever get to talk to the alleged people in the holds department and there is allegedly no corporate phone number

ComplaintsBoard
B
8:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank drive thru service

Today Tuesday, 1/17/2017 I went to the Eastcastle Branch at 1949 44th Street SE Grand Rapids MI 49508 . The women who helped me told me I could not deposit 200 and the rest back in cash from a 800 dollar payroll check from Pizza hut. I've Never had this issue at any other branch. Basically if i wanted to she would have told me no to just cashing it she was not very enthusiastic like the other window people I've gotten either. I went to another location and get the same service I've always gotten. They did every thing i requested and were very friendly. I was very unsatisfied with having to drive across to town to get the request I asked for.

Not looking for Resolution because most of your locations are very nice just bringing it to your attention. Would be nice tot know someone actually read this if anything

Thanks

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
J
9:43 am EST

Huntington Bank customer service

On January 15th, 2017 to the Huntington Bank located in the Giant Eagle on Stelzer Road in Columbus Ohio. I was in line for what seems like forever. There was only one banker working (Erika) who was doing a really good job. Suddenly another banker and the branch manager appear and begin to start chit-chatting with another customer, leaving many of us still in line watching them. By the time I got to Erika and explained what I needed I now was third in line to talk to the branch manager who was not doing a damn thing. I over heard him talking about how he had only been at the location for six months and he came from a competitor bank. No one cares. He finally came over to see what I needed and I explained to him that I had a check that needed to be wired and the transaction was time sensitive. He began to talk to me in a very condescending tone that I did not appreciate. And then he continued to speak to me as if I was a third grader by telling me about how it was the weekend and the following day was a holiday. Excuse my French, but no sh** Sherlock. Not only am I an adult who has been with Huntington for awhile, I also closing in on my PhD. Finally he said that there was nothing he could do because he didn't know me and so he could vouch for me. That was not my question, nor what I wanted him to do. He clearly was not listening to a word I was saying.
I want a written apologize from that branch manager to me, including how he is going to work on his customer service skills when dealing with individual and how to actually "manage" the bank when the customer line is streaming through the store. I was embarrassed for Huntington Bank because of how this manager was handling business.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
R
7:30 pm EST

Huntington Bank bad customer service

I called customer service to inquire about my account. There were some concerns on my account. At first I was speaking with an agent until I asked to speak to a supervisor then she said they were busy and I could only speak with him. So I said thank you have a nice day. I then hung up and called back and asked for a supervisor the agent put me on hold but I can tell she didn't want me to talk to her supervisor but she put her on the phone.The lady I spoke with was a supervisor who was sarcastic so i was sarcastic back she then hung up on me I never used profanity or any violent language but she still put me on a 48 banking block sad I still didn't get my concern resolved.. Bad banking

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
L
10:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank mortgage loan department

Hello,
My name is Peggy Faulkner and I submitted a loan request Aug 2, 2016. My intention was to get a fixed rate and apply for additional cash so that I can pay on our credit card debit. I spoke to Chad Perk first and he told me our credit scores were good and did not see any issue with the loan I requested. Then I received a call from Michelle J Ritz who I guess is the loan processer, she began by giving me a list of what I needed to fax since we are self employee (I also have a full time Job as a nurse, that I have worked there for almost 8 years) So I faxed all the information to Michelle. I waited and waited then I emailed her she stated it was in underwriting. Then I got a call from Chad who said what they could do was pay off the certain Credit card debit and refinance the house with a fixed rate. He sent me paper work in the mail I had to sign and send in. Since Aug I have sent in about 4 different ones. Michelle requested more information, the list of credit cards they were willing to pay off and I had to fax the last billing statement. I have faxed and refaxed so many times. We had to pay 350.00 dollars for an inspector to inspect the property which valued out at $377, 000 and the balance we owe on our house is $174, 000. Chad has checked my credit so many times, My credit score and my husbands was good before all this started. Michelle called me with a closing date of 12/21/16 and they were scheduled to be at my house at 9am. The day before it was cancelled because I made credit card payments and they had to resend to underwriting. This has gone on for over 5 months. If they wanted to deny me they should have the first 30 days instead of almost a half of a year. I held back on payments so we could move forward with the loan because they kept telling me every I make a payment it has to be reviewed again from underwriting. It's been a vicious circle and I am so sick over this. I have so many emails from both of them (over 60) Now my credit is an issue and my loan is all messed up. I have left messages before Christmas and after with no return email or call. This is my second complaint and I want someone to call me or resolve this issue as soon as possible. Thank you for your time. Peggy Faulkner

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
L
11:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank loan process

Hello my name is Peggy Faulkner and me and my husband Rodney Faulkner have been trying to refinance our home since Aug 2, 2016. We are self employed so I understand it takes time to go through all your earnings. I also understand told to me by Chad Perk that the debit to income ratio must be at 51%. I have submitted, resubmitted, faxed all our tax info along with credit card debit over and over. I leave messages which are not returned. I have been told a closing date as of 12/21/16 which has come and gone. I feel we have waited long enough. The last message I received from Chad was last week and he has yet to return my calls. Also I have been dealing with Michelle Ritz who has yet to return my last message. I am upset because it is out of control how long this is taking. I want a call asap! I have over 50 messages just from one person saved along with conversations from others. We trusted Huntington but this is just ridiculous. We built our home almost 10 years ago I have not missed a payment and our house is worth way more then the loan. Please advise!

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
C
9:49 pm EST

Huntington Bank elkins wv drive through

Teller at drive through very sarcastic and rude.. She does not yet understand her bank does not require deposit slips. Checks submitted to her for depositing to my account were all stamped with huntington bank account number and she still asked for a card or a deposit slip.
Not the first time it has happened.. I deposit at other branches and they have never asked me the questions she asks. I don't think she's ignorant of bank policy, she's just an unhappy b####

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
M
6:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank mistaken checking account

12/03/2016 payment was made to columbia gas of ohio for 65.00 on the checking account which was made by mistake. It was to be paid with the debit card which had the available funds, checking account had not enough funds to cover the payment. Soon as i realized the mistake i notified columbia gas of ohio and the huntington bank on 12/04/2016 and the customer service stated that a block would be put on the payment to stop it and then my account would be back to 8.00 which never happened. Now it's late fee's etc on my checking account . Columbia gas stated that both payments have been processed and that i would need to notify the bank to stop payment. Columbia gas was paid twice. A refund should be made back in to the account.

Read full review of Huntington Bank
Update by Marshmallow1956
Dec 08, 2016 6:20 am EST

Huntington Bank Is Not Fair. Going To Another Bank That's Fair.

Hide full review
ComplaintsBoard
A
11:59 am EST

Huntington Bank mortgage loan for the buyer of my home - terrible experience

I am beyond frustrated with the service i've received while trying ot sell my home to a buyer who is using huntington to get his mortgage loan. To give you a little background, we had a buyer place an offer on my house on september 2, 2016. I accepted the offer that had 3 people on the loan.

On 9/9/16 the home inspection occured.

On 9/12/16 the buyers realtor informed us that they were changing lenders and removing the buyers parents from the loan with no prior concent from me or my agent. We asked to see a pre-approval but the lender at huntington bank, james booth, told us that they had already sheduled the appraisal so it was past the point of him being able to provide us a pre-approval as that would have had to be done before that point. Which, if they would have told us about it when they should have then we would have ensured we got the pre-approval.

On 9/15/16 - we got the repare requests and started to make them.

On 10/4/16 - I called the title company to get an update after my realtor tried repeatedly to get a hold of the lender, james booth, with no response. The title company told me that they had everything they needed and we're waiting on information from the underwriter and lender. The buyers realtor was also calling the lender with also no response.

On 10/10/16 - the lender informed us that the loan was not approved because the underwriting dept would not accept the buyers overtime as income since he had not been at his job for over two years. Which as a vp in the mortage lending business, james booth, should know that they wouldn't accept it! I even know that and so does my realtor and furthermore that should have come up if the lender did his job on the pre-approval. So in the message to my realtor, the lender said they were resubmitting to underwriting with buyers father as a co-signer and that we would not be able to close on the original date of 10/19/16. When my realtor tried to call him back to ask what the delay would be he didn't hear from him for 4 days.

On 10/13/16 - I called and left a message on the lenders cell phone (James booth) after him not picking up either his work or cell multiple tries.

10/14/16 - neither me, my realtor, or the buyers realtor had been able to get a hold of him since 10/10/16. I called a canfield huntington bank and found out that he worked at the tippecanoe rd location and found an 800 number to call. The lady that I spoke to said he was in a meeting, but she knew the buyers parents and would try to light a fire under him. Within 15 minutes the lender had called my realor back. His response when my realtor asked what the new closing date was the lendors response was "the four letter 'when' is just something I can't anticipate. I can't tell you how often I ponder when things will go through. I would love to tell you when, but I simply do not know". The response is unacceptable to me. He could have said, "i've called our underwriting department and put a rush on it or I will give you an update on monday" or anything, but that reponse is ridiculous and unprofessional.

10/20/16 – I was notified from my home insurance that because we were past the agreed upon closing date that they would be issuing a cancelation of my home insurance policy, effective dec 2nd. I called my realtor and the lender to tell them that not having a closing date was unacceptable and we needed a firm date. The lender returned my call and told me he didn’t have an answer for me, still.

10/21/16 – my realtor and the buyers realtor both tried to make contact to get a closing date with no response from the lender, james booth.

10/24/16 – the lender, james booth, informed both realtors the new closing date would be nov 4th. The realtors submitted a closing date extension for both me and buyer to sign.

11/1/16 –my realtor let me know that there had still been no response from the lender, james booth for updates to the loan process. The buyers realtor had left messages and sent emails starting oct 27th with still no response. Later that night he called the buyers agent to tell them that they were waiting on tax transcripts from the irs and when it came back they would be clear to close. When pressed for a new closing date he said it would depend on the irs and that they wouldn’t be closing friday, nov 4th like the new contract stated.
I called the lender and left a voicemail saying that the delays were ridiculous and that I would be recommending to my friends and family to never use huntington bank due to his inability to do his job and for his terrible business practices in not returning phone calls or emails in a reasonable amount of time.

11/3/16 – the lender informed us that the tax transcripts were back and they submitted them to get the clear to close. My realtor called the lender to get a new closing date with no response.

11/8/16 – the lender finally emailed both realtors to let them know “i should have something soon. The loan went from their underwriter to a prefunding audit. ” both realtors called to get a new closing date.

11/14/16 – my realtor called to get a new closing date to only find out that the lender james booth was out of the office for a 4 day weekend and would return 11/15/16. My realtor asked to speak to his manager and the manager told him that the loan was selected for an internal audit and that the loan wouldn’t be closing until after thanksgiving. My realtor told him that was unacceptable. We were supposed to close october 19th and were not a full month past. The manager said he would see what he could do. I emailed the title company and she informed me that she had received the clear to close but that the earliest the lender can close this transaction is monday november 21st. My realtor again called the manager to try to determine what the delay is and why we cannot close by the end of this week. He has still not received a response.

Lendors information:
Huntington national bank
James boots – vp mortgage lending
[protected] : work
[protected] : cell
Assistant linda rutlitch

Huntinton bank where his office is located:
6715 tippecanoe rd, canfield, oh 44406
[protected]

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
S
10:00 am EDT

Huntington Bank customer service

September 10, 2016
(Regarding problems and treatment july, august, beginning of september)
To huntington bank, all departments, all accounts:
I have been extremely disappointed and very upset with the whole huntington bank organization: your overall customer service in all departments that are associated in any way with any and all of my accounts is the worse that I have ever experienced in my lifetime and especially during a time in my life where and when I needed the most help from them all! I am especially upset with josh and management at the traverse city meijer branch— he should have been able to do more for me—he should have been able to take care of all of my problems himself rather than telling me I have to do what I was unable to do— or set me up with a manager of some kind who could have taken care of all the problems that I had with all the different areas of huntington bank rather than say "no, sorry, you have to call... , or call this other place for that... , or can not do ‘that’ without a signature... "
—and he knew I was court ordered into a facility as of july 29 where I could not get out, and where there were strict phone restrictions on me= 1 call per hour for only 10 minutes! I was in there till the very end of august, and then I had to go to another supervised facility (A little more freedom but not access to all my personal stuff and information still).
On average, when I called for help at huntington... I was on hold for an average of 8 minutes (Often longer and I had to hang up or the phone was taken from me) - and then finally when I got a person it took one or more minutes to verify me—and then often, I was told I had the wrong department and they could not help me and I had to call a different number... ! Or if I had multiple problems dealing with more than one account—one number/place/person could not help me with all departments or accounts—that is the most stupidest thing I have ever heard of! I am 53 years old, worked at two huge michigan banks mid 80's to mid 90's in grand rapids... Never once heard of, or experienced such poor set up for help or assistance in a banking system as huntington has and it is 2016?!
I complained to josh about me being on hold way too long when I called those other departments and numbers [credit card, customer service-phone, installment loan] , and that it took way too long to call all the different departments individually, and about the hassles I had to go thru because I did not have my account numbers and past transaction amounts and dates available! The installment loan people were one of the worst and rudest department people, and they made the most errors and costly ones for me too, as well as caused me lots of wasted phone time, mental frustration, and anger!
Before I forget... Asap please, I do want to close all my accounts at huntington for I will never being doing business with them ever again! I know I have the installment loan I will have to make payments on when I can—and the same with the credit card (But for that one you can close it with a balance and I will just continue to pay it when I can; but please do put a closed status on it and report it to the credit bureaus as closed and $0 available to use) !
I have been working on this letter, when I could, for the past couple weeks (I am not in the same location all the time anymore, and I am not “home” where all my stuff was set up—computer, etc. )... So I don’t have a lot of times where I can work on this issue with huntington bank and get this letter finished to you; and I have a ton of other problems and concerns I am dealing with... And the way I was treated at huntington puts them last on my list of things to do and take care of!
In the beginning of september sometime, I had to suddenly leave the state and become a fugitive on the run. While I was in the hospital, I had a court date for probation, as well as many other important appointments I was suppose to make that have resulted in negative consequences since I did not make them and could not make them; the hospital would not let me out for court or anything at all— the hospital staff said they would take care of those issues and they did not so therefore a warrant was issued for my arrest due to my missed court date (And another one because I ran away from the supervised facility and I refuse to take court ordered drugs that I don’t like and feel that I need) !
I cannot fight the illegal law enforcement, mental health organization and the injustice system in gt county (And they are all closely linked to each other)... Anymore for errors in their system that should not have happened... I just cannot fight them all anymore and I refuse to go to jail and/or back to lock down at center 1— at the hospital. If I stayed and/or come back to michigan, that is exactly what will happen! Therefore, I have lost my job; I have no money as well as no place to live and no one to count on to help me! My life was a mess before I got myself into this trouble I am in now, but it is so much more of a mess now and I don’t know how to get out of it! There is absolutely nothing out there in this crazy world and system that helps people in my situation—nothing to make life easier—just lots of bs and crap that makes it so much harder— that makes living that much harder! It is so wrong!... And well huntington was not an exception to any of this mess— they too have made my life much harder and more complicated when I needed the most help!
So now, I am homeless, no work, no food, no gas money, no friends, no support—no family—except a son (But sometimes he seems to be too burdened!). Basically I am overwhelmed and alone and this is all too much for me to handle! I am finally trying to pick up the pieces and sort thru stuff from the past 2 months— I have just begun going thru all my old mail (Since the end of july) — - it is all so very overwhelming! I am trying to get into and check what is going on in all of my accounts online... [not good at all anywhere!] ... I am using my son's laptop computer—frustrating—never used a laptop; not as easy as my home computer system where everything is already saved and all I have to do is click on an icon and user ids and passwords are all there, all saved for me!... Now it is so hard trying to guess and remember everything by not having access to my computer!
In regards to huntington bank: in my situation, where I needed lots of help with many different accounts and I could not get out to go to a branch to sign anything, I did not have access to my phone, any mail or a computer—i should have been able to contact a branch manager and they really should have had the power to do what it took to help me and to get answers and fixes to errors on my accounts at huntington without telling me to call all the different departments on my own, to solve on my own; or to even just make payments from one account to another. I should not have heard over and over again, "i’m sorry, I can't do that, you will have to call... !" that was extremely poor business manners and rules on huntington's part!
So now, I am not sure what you want me to do about payments on my accounts since I have no money and no job at this time (I am looking for work right now). I will not pay all those extra fees you keep attaching to my checking account! I will pay for the charges I did and I will negotiate all the overdraft fees! I did not have any access to my accounts until later after they all occurred! They went thru ok, so I assumed I was ok or close! There were errors in my last work paychecks and they were smaller than I expected. So I misjudged everything! I could not get access to my accounts at the time everything negative was going on in my checking account, not until it was too late. Once I get an income coming back to me, I will contact huntington and make payments towards what I owe and can pay at that time.
Susan cotton (Finally finished on october 3, 2016)

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
M
7:55 pm EDT

Huntington Bank nsf and extended overdraft fees

in 12 days I received 587.50 in fees. I spent several hours on the phone and was treated very rudely over and over again. everytime you call customer care it takes a minimum of 30 minutes to 2 hours. in my other checking account with them I received 250 dollars if fees in 5 days. again I spent several hours on the phone with very rude people an got a 50 refund. today they did a surprise withdrawel from my one account to put in the other. this put me further in dept and in line to receive another 175 dollars in fees. I spent hours again today on the phone with several different managers and departments to be disrespected again. I will be closing these accounts as soon as I can.

Read full review of Huntington Bank and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jul 21, 2016 9:32 pm EDT

What do you consider rude? I find it hard to believe everyone you spoke to was rude. Most people equate not getting their way as being rude.

Start by explaining why you got the NSF charge to begin with. You spent more than you had, you get fees.

ComplaintsBoard
C
7:35 am EDT

Huntington Bank scammed

My mother has banked with HB for 60 years. She wanted to get a loan for 5000 to pay off some credit cards. I thought I had found her one but it was a scam. Now I have to pay back the 2400 we were scammed by the 31st of May or her bank account will be closed. It was not her fault or mine. I have not been paid my ss check for May because of another banks stupidity. HB will not listen to me and will close her account which is not human. They do not work with you for any reason. They are closing my account because of fraud. I do not care about my account because I do not trust the bank but a 95 year old woman who has banked with them for more than 60 years should get some respect.

Read full review of Huntington Bank and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
May 31, 2016 3:08 am EDT

There is more to this issue. It sounds like you made a mistake, got yourself involved in a scam, and now the bank is closing your mother's and your account to prevent anymore money from being taken from it. You are also liable, unless you can prove the scam, for the missing funds. This is how all banks work. You can not continue to use an account that you have told the bank is being fraudulently used. They will close it, and open you another one. Unless you have given them reason not to. It does not matter how long your mother has banked with them. Either you work with them, or they will not help you.

ComplaintsBoard
P
5:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank their confusing policies and lousy customer service

On May 10, we paid off a car loan at the Elyria, OH branch. We called the day before to ask how they preferred payment. They preferred Bank Check and said they would issue a bank check back to us immediately for the amount of the check over the balance on the loan (sold car to a private party and he provided a Bank Check for the purchase price) since we are a customer of the bank. Their policies keep changing... They would NOT issue a check to us immediately and told us it would be "by the end of the week (5/13)". I called on the 13th and was told "check will be released on the 18th." Checked on the 17th just to be sure and was told "check will be released on the 30th." Numerous calls to customer service have not helped. In one conversation with cust rep Denali, she told me in the matter of a 2 minute time span that their policy is to hold checks for 10 days...then it was 20 days...then it was 15 days. When I pointed out that she had JUST given me 3 different "policies" in the matter of 2 minutes, she rudely said "I'm just trying to explain our policy." Ridiculous! Still don't know when we'll get our money (over $10, 000) and explained that we're leaving for a 2 week vacation and don't want a check for such a large amount floating in the mail. They could care less. Then I asked if we could delay the processing of the check until we return from vacation and was once again told "our policy is to hold checks for (insert any day because it changes constantly)..." They will NOT transfer you to the party you need to speak with, they will NOT give a phone number for the party you need to speak with, and they will NOT listen to your questions, concerns nor complaints. At this point, we have absolutely NO idea when this check will be released even though the Bank Check presented to pay off the loan was cleared several days after presenting it.

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
R
10:20 am EST

Huntington Bank home mortgage

I've received calls within my grace period, on days when I've already made payments by phone, informing me that I'm passed due. Automated phone system was changed from one in which you were given the option to pay only your normal monthly payment, to one which only states an option to pay the normal amount plus accumulated fees (which you are not legally required to pay until the end) OR a larger amount. Maybe not illegal, but deceptive. A devious company with which to do business, I curse my mortgage broker for getting me mixed up with this shabby organization.

Read full review of Huntington Bank and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sandi Newman
, US
Nov 16, 2015 10:41 am EST

As a REALTOR®, I recently represented a client who chose Huntington for his mortgage. Two weeks before we were scheduled to close, the Buyer had no contact from his originator in weeks. I sent a message to her asking if she had everything she needed from Buyer as he had not heard from her and we were set to close in two weeks. She replied with a laundry list of items she needed. Said she had requested from Buyer but he never heard from her, remember? We scrambled to put the items together and had them to her in a few days. Then we wait. Closing date looming. No contact. I called her. Do you need anything. Are we clear to close? No, they are not ready, we need to extend. We were due to close 10/16/15. On 10/21, lender says we now need to order transcripts for Buyer. We did. In a day, transcripts were ordered. We ended up extending agreement. Then two more weeks go by, then the lender says they need fiance's transcripts too as she will be in home. We ended up extending closing date 4 times altogether to 11/20. Incredible lack of communication, lack of quality control systems and then we find out lender also changed the finance charges prior to close without disclosing. Buyer tells me after closing that he doesn't think he ever received a Truth In Lending statement when he applied. WHAT? As an agent I tell people that they are to get one of those and that is what they should compare to other lenders when applying for a mortgage. He should have listened and he should have chose a lender from the list that I referred him to. So sad. I feel bad for him even more after reading all these complaints about Huntington. I really hope they don't continue to mess with this man now that it is closed the way they messed with him while trying to borrow.

ComplaintsBoard
R
11:36 am EDT

Huntington Bank identity theft

This bank is an absolute disaster. The rudest customer service i have ever encountered. There is no transparency whatsoever. I was the victim of identity theft, submitted every piece of paper work known to mankind and nothing! You can't get anyone from the fraud dept on the phone and all they say is well you have to wait. Wait for what my money? There is no point person no sense of urgency on there part just an "oh well" sort of attitude. This bank if that's what they want to call it is a joke! Stay very far away

Read full review of Huntington Bank
Hide full review
ComplaintsBoard
S
4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Huntington Bank Fraud dept.

I was a victim of fraud. My wallet was stolen and the person's on video breaking into my truck and stealing my wallet off the front seat and then he used my debit card at 5 different places and Huntington denied me my money back. They said they investigated, but they didn't do squat. There's no way that they looked at surveillance at the place where I work or any of the places where the guy took and used my debit cards and put my account in the negative. I lost %523.00 and he's on surveillance starting from the very beginning at Burlington Coat Factory where I work. I don't understand how Huntington Bank says that all of those transactions were mine, when they didn't even look at the videos, because if they did, you can plainly see that it's not me I am so extremely upset by this. Huntington Bank did nothing.

Read full review of Huntington Bank and 3 comments
Hide full review
3 comments
Add a comment
T
T
TCF/Huntngton_Cost.Me.Everything
Mesa, US
Oct 14, 2021 6:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They have been holding my money from me for 3 months and continues to take moneys that going to that account instead of stating return to sender. They are proceeding to still put in that account. It is as if they are taking my mail and opening it and taking it upon themselves to do whatever they want with it isn't that a crime. They also have taen my Taxes refunds as well with written noterized/Certified letters Requesting that my moeny to be released to me ASAP. Them taking my money has caused so many issues. So many issues that I am Litterally having mental Break down. I lost my child due to not being able to get my money, I lost my home due to not being able to get, my money I lost my car due to not being able to get my money I have litterally lost everything. It's been 90 days and all i get is well they are working on it but you can stop the fraud process and take your money... Them saying that honestly makes me think that they are the noes who did the fraud. Infact of the matter is I know for fact that they are now cause when I was calling in the begining of all this the ONE LADY ONLY ANSWERED the phone. She even stated at one point that this is what I get for living in a state where they are not located.

C
C
CJFalon
, US
Sep 12, 2018 7:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

check stolen 07/02/2018 from post office drop box in grove city, Ohio. Then, check was forged over and cashed with ease at a branch in Bexley, Ohio. Tellers at a Giant Eagle branch informed me yesterday that the check forged in my account was being used as a training tool! Have talked to over 12 people over the phone since check was cashed in my account 08/16/2018. Nobody would help me, acted like I was the thief! Money still not put back in my account even after police filed warrant for the thief's arrest last Friday?!
People at the branch very uncooperative helping me resolve the situation. Had to destroy all my checks, change bank accounts, notify a bunch of my creditor's.
Check was not even signed on back with forged name on front?

M
M
Mastro
Bay City, US
Sep 12, 2014 2:05 pm EDT

Huntington took money out of my bank account without my knowledge or permission and put in it in their bank. I am furious.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Huntington Bank customer service

Phone numbers

+1 (800) 480-2265 +1 (616) 355-8828 More phone numbers

Website

www.huntington.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Huntington Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Huntington Bank Customer Service. Initial Huntington Bank complaints should be directed to their team directly. You can find contact details for Huntington Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Huntington Bank. Discuss the issues you have had with Huntington Bank and work with their customer service team to find a resolution.