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Hungry Jack's Australia
Hungry Jack's Australia Customer Service Phone, Email, Contacts

Hungry Jack's Australia
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www.hungryjacks.com.au
www.hungryjacks.com.au

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1.1 641 Reviews

Hungry Jack's Australia Complaints Summary

10 Resolved
630 Unresolved
Our verdict: If considering services from Hungry Jack's Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hungry Jack's Australia reviews & complaints 641

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Newest Hungry Jack's Australia reviews & complaints

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1:08 am EST
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Hungry Jack's Australia meal, state of premise and service

I have been a customer of HJ's and burger king for years and have never ever had such bad food, the wrong order waited for 5 mins for service then another 10 to told one burger would be another 3-4. I ended up getting two chicken burgers both cold, ordered one and an aussie burger (not what was ordered). The resturant needed repair and was dirty.
The staff, only 3, were unkempt and lacking in english skills

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9:49 pm EST
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Hungry Jack's Australia aussie burger

On the 27 Jan 2019 My mate and myself went in to Hungry Jacks for something to eat I brought a Aussie burger and when I took a bite there was long strands of Black hair through out the burger. I showed in to my mate and you could not miss seeing it I took it back to the counter and showed it to them they asked if I would like another one so I got a wrap instead and that was cold like it just came out of the fridge. Everyone that was handling the food out back had no hair nets on which is very unhygienic for a place like that.

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9:27 pm EST

Hungry Jack's Australia orders

Hi my name is Rangi Smith and at 1:35pm on Tuesday 5th Feb I placed an order with drive thru for 1 large Double Whooper with Cheese and HEAVY MAYO meal and received NO MAYO.
Yes once again NO MAYO
I am tired of complaining about the orders from this store as I have complained about it doing the same thing time and time again
Hungry Jack Taree is the worst store to go to and I am now sick of the repeated service I receive from them.
It's simple I just want HEAVY MAYO and get NO F**** MAYO

please send someone into this store to train your whole team including management due to the amount occasion this is happened to me

I have a saying about Hungry Jacks Taree (What the mystery pack today?)

Rangi Smith
[protected]
[protected]@hotmail.com

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4:33 am EST
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Hungry Jack's Australia attitude. threats. money loss

Hi debra on friday night manager on duty jesse at lakeview store gold coast took my name down and told me to return at anytime for a full store credit after I got home that night to find onion rings burnt and not eatable and also missing the 6 nuggets in the meal that was one of my kids meals. I returned to store today only to be threaten by manager on duty brooke and told she was not going to honour jesse s credit because there was no information written dowm only a credit to my name (how is poor communication instore my fault) I had my 9 year old and my 3 year old in the car. And when I ask brooke to call jesse for confirmation I was told to leave the drive thru and go elsewhere before she called the police. When I asked her name for escalation she frantically grab her name badge and said "can u see it well can u" she seemed to think jesse s replacement meal was over the top because all that was wrong was onion rings and nuggets. So as it stands ive still paid for items I have not received waste fuel driving to the store twice, come home from work with no meal for one of the kids. So if they thought jesse credit was excessive thats for a team meeting not to be spawned onto the customer whilst they have come back to the store to retrieve a credit that was already granted. Quite frankly I am appauled with brooke s behaviour infront of my children and will accept nothing less than a formal apology from her. Thank you for you time. Gareth williams. [protected]@protonmail.com [protected] app customer aswell

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7:17 pm EST

Hungry Jack's Australia the staff refuse to put coffee to my own cup, which is good for the environment and help to save the planet by producing less rubbish.

When I went to buy my meal which comes with a cup of coffee, I asked the staff to put to my cup and the manager refused. I actually had a brief argument with her and pointed it out the the practice you guy did was very environment unfriendly.

Just for your info, McDonald's has no problem with customers bringing their own cups and help to reduce the amount of rubbish.

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6:25 pm EST
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Hungry Jack's Australia food standards

As I am a regular user of Hungry Jacks and normally i purchase meal deals for 6 children and 2-4 adults, surely they can at least serve us HOT burgers. I specifically asked for hot burgers as you can see on my reciept. I am unsure which was the coldest, the meat or the salad placed in our buns. This is a very regular occurance and it is becoming very distressing and its one sure way of loosing customers. Also we have always wanted thick shakes and icecream beverages with our meals but get told "Sorry" the machine isnt working. How many South Australian Hungry Jacks are there that can always manage to have this problem.
I can be contacted on
[protected]@live.com

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1:16 am EST

Hungry Jack's Australia no food available for coelic

I went into Broadmeadow Hungry Jack on the 28 Janurary 2019 about 1 pm today in Newcastle NSW restaurant today and was disappointment that there was no food I could eat.

I have Coeliac disease and I looked online before going to Hungry Jacks and told me you have food available.

I went to the staff member on duty and told her that I was Coeliac and asked her what can I eat that was safe. She went to her Manager on Duty and the manager didn't even come out to me to talk to me. The team member said I could only have fries and just about to purchase them then was told they were cooked in vegetable oil and contained gluten and that is no good to me. The team member said sorry to me but that wasn't good enough to me if you advise gluten free on the menu you should have food available and that is false advisement online far I am aware.

I was looking forward to having Hungry Jack and couldn't have anything at all.

I am looking forward to hearing from you to resolve this matter.

I can be contacted via email: [protected]@gmail.com

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11:04 pm EST

Hungry Jack's Australia promotion survey

I attend the dalby hungry jacks at 10:55 am on the 27th january 2019
I ordered several items in the specials
2bbq cheese burgers
3 nug and chip carry cup
Lge frozen coke
Small coke, lemonade, and chips
Coming to a total of $15.90
And I spent my time and filled in the survey at the end I wrote down the validation code and presented it to the register for my free coke and chips. I was informed that I needed to purchase a burger first to which I replied I already purchased 2 earlier in my order and it states to purchase a burger not a burger at the time of redeeming this promotion or I would not have bothered wasting my time we were getting no where so I asked for the manager.
The manager came out and proceeded to tell me the same story. Having worked at mcdonald's 8years we were always told to honour the customer she could have just promoed the burger and given me what I asked. I proceeded to ask if there was someone else I could speak to or website or phone number to try and resolve this issue and I was rudely to to find it myself.
This is not the first issue I have encountered with this particular hungry jacks
I would like this issue to be resolved I would like a voucher or money back as I was totally dissatisfied with the service. I have to drive almost an hour to get to hungry jacks I dont like my time being wasted and being spoken to rudely
Please contact me
Rebecca [protected] [protected]@gmail.com

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5:07 pm EST
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Hungry Jack's Australia no milk to make capachino

Mango hill store been here many times always happy about service till today service was not pleasant young girl quite rude and after handing me my hash brown slammed the window shut as I questioned while there was no milk running a business you would think you had enough stock at 9am in morning as I can be aware that there delivery is running late but one would think that they are prepared for the busy morning trade not happy customer

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7:48 am EST
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Hungry Jack's Australia grill masters double angus

I ordered a grill masters double angus smokey bbq when i got home i ended up only having 1 angus patty which i payed for a double not very happy with the service at all its not the first time my orders been wrong but is the first time im complaining as i feel ripped off to a point ill end up taking my business else where ild like to be compensated in some form

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6:45 am EST

Hungry Jack's Australia port adelaide hungry jacks drive through

Went through port Adelaide drive through and was so disappointed and disgusted in the service I got and didn't get half my order again.! I'm a regular customer been goin to that store for years and it's been goin down heel with the time u wait the customer service you receive is appolying and very rude. You don't get all your order because the person on drive through has no idea or even care about her job that she just lies and says you didn't order that and I'm sorry but I will never be back at that store and will be publicly displayed for people to be aware of. Thanks and the manager (Matt) has anger issues and obviously shouldn't be in customer service or he hates he's job that much.

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12:20 am EST

Hungry Jack's Australia staff member behaviour

A staff member at hungry jacks name destinee; who is in a supervisor role is using her role to intimidated, bullying, harassment and discriminate the younger staff members of the team. Destinee speaks down to the junior staff members telling the younger staff if they don't listen to her she will give them a written warning or fire them. This is not how you should be behaving if you have been put in a position of power or authority. Destinee needs to be stood down until she has further training and learns a little more about respect, the law shall prohibit any discrimination and guarantee to all persons equal and effective protection against discrimination on any ground such as race, colour, sex, language, religion, political or other opinion, national or social. Destinee treats other staff members at hungry jacks rudely and disregards other staffs feelings. Most junior staff are still learning to work as a team or within a large company and are already afraid to ask question. Please treat this complaint seriously and investigate this staff member destinee promptly.

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8:43 pm EST
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Hungry Jack's Australia whopper with cheese

On January 14th I purchased a whopper with cheese long with other items . I extremely disgusted as I was half way through eating my burger I started to chew something hard which ended up been a thick piece of plastic I am glad it was me and not one of my kids but it was absolutely disgusting that a piece of that size would get into the burger . Very disappointing from the Ellenbrook Hungry Jacks store . There needs to be more quality control

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4:10 am EST

Hungry Jack's Australia vegan cheese burger

Hungry jacks cant be taken seriously. A vegan burger in a whoopa wrapper thats states 100% pure australian beef. The store service personnel dont give a toss, customers service dont give a toss and marketing are obviously inept. I will no longer support your stores, i will also post this information as it is hypocritical and down right dugracefull.

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6:19 pm EST

Hungry Jack's Australia Horsham manager

My son was employed by Hungry Jack's to work at the takeaway store in Horsham.

My complaint is about the manager and her treatment of him, She has constantly degraded him in front of staff members, about his Aboriginality and how looks and how slow and dumb he is.
This was while people were in the shop and whilst staff were working. In this day and age, you are NOT allowed to speak to people like this especially vulnerable teenage's.
When Bec finally reduced my son to leave/quit work, it wasn't good enough that she ran him down and be little him in front of people she ran him down in a crew meeting mentioned his actual name.

My son would have anxiety attacks knowing that he had to work with BEC or go to work, he would be violently ill. I have taken him to doctors several time with him being ill, one day he was that worked up he ended up in hospital.

It is not fair that my son's first job has resulted in him not having employment and not being able to support himself financially. He is now mentally unstable and feels to intimidated to look for other work.

I have seeked advice with Workcover and Equal Opportunity to address this matter and have staff member's that are very happy to support my son.

My son's name is Mackenzie Barrett, My name is Kelly Saylor.

I want something done about this appalling behavior.

My email address is: [protected]@gmail.com

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R. Car.
, US
Dec 28, 2020 5:29 am EST

That is terrible and there is no excuse for such ignorance. I hope you were able to seek legal recourse and that your son has moved on to bigger and better things.

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Hunger jacks
Horsham, AU
Dec 28, 2020 3:51 am EST

Best food ! The staff where amazing 2 young Lady’s where serving me Zarah and Mary both well trained and know what there doing was very happy and definitely will come back

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10:31 pm EST

Hungry Jack's Australia product

I purchased the new Grilled chicken with bacon and cheese burger in a medium meal along with a medium smoky bbq burger from Lake Haven, Central Coast NSW 2263, when I arrived home not even 10 minutes later I opened up my burger and went to eat it and the chicken patty inside was the size of a chicken nugget, the bacon on both burgers was not cooked and was cold, and one slice on tomato in my burger. Both burgers looked like they had been just slapped together.
I spoke to the manager there and he said that, that is how the burgers are made now, in my opinion it is purely not acceptable.
I have photos of what my burger looked it as well

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5:48 am EST

Hungry Jack's Australia large grilled chicken burger

Woodbine, NSW. Wow! Are you kidding me?! I wait 45 minutes for my carer to drive from Campbelltown Marketfair, because they're out of chicken, to Woodbine and back only to discover a burger so flat that the buns are meeting as if not cut! I lift the top and the lonely Tomato is the same size as the Chicken! WTF?! Return! LG chips look like sml.ugh

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2:58 am EST

Hungry Jack's Australia bacon deluxe burger

Hello I am sitting out in the car park at hungry jacks Tamworth with my kids eating our meals. My bacon delux burger has plastic in it I had half of this in my mouth and half still in the burger I have a photo of this attached :( of both the bit in burger and the bit from my mouth. I enjoy hungry jacks and and my kids do also, this is the first time I have seen something like this, I am glad it was in my burger and not my kids burger as it could have choked them.

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11:41 pm EST

Hungry Jack's Australia socialism for big business

I am a regular customer of Hungry Jacks Gympie, Gladstone and Morayfield. I visit Hungry Jacks three times minimum per week.

Today I found that a Hungry Jacks franchise is hiring govt funded "interns" over the Christmas period. This is nothjing less than pseudo- socialism for big business. You mongrels are stealing my tax dollars to prop up you business.

There are plenty of other businesses, most of them small, that will welcome my patronage.

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Lani87
, AU
Sep 24, 2019 8:27 am EDT

Im a regular to the store in Shellharbour, NSW, south of Woollongong.

My friend and I ordered through drive thru an Ultimate DOUBLE Whopper meal and a DOUBLE Whopper meal. When we got home and opened the burger boxes, there was only ONE patty on each of the burgers and they looked like they were just thrown together with no care at all. This isnt the first time this has happened either. Are there managers on to over-see the staff?

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10:53 pm EST

Hungry Jack's Australia argumentative manager/inefficient staff

At 11:24am today (23/12/2018) I went into Hungry Jacks Guildford and submitted Order Number #50. The young lady behind the Counter took my order however completely mucked up the items; she asked me to pay $26.05 when I totalled my order from the display board and only got a total of some $22.00. When I clarified my Order again the Manager (who initially refused to give his name however finally said Anthony) came over to me and started to argue with me, saying that the order was not clarified by me - but then he gave me back 75c from the till as he must have admitted to some mistake... (during this whole time the young lady who had earlier taken my order remained quiet and only disgustingly smiled at me..., further adding to my frustration) This whole argument lasted some 10 minutes with my final suggestion being to just give me back my money as the conversation was going nowhere. I think your staff need good training in Customer Service - the Customer is right and entitled to service, not abuse...
Wife and I like and prefer Hungry Jacks but in this instance, just went on to MacDonalds where a similar meal cost us $17.00.

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Hungry Jack's Australia In-depth Review

Menu Variety and Quality: Hungry Jack's Australia offers a wide range of food options to cater to different tastes and preferences. From classic burgers to chicken meals and vegetarian options, there is something for everyone. The quality of ingredients used in their dishes is commendable, ensuring a satisfying and flavorful experience.

Pricing and Value for Money: Hungry Jack's menu items are affordable, providing good value for money. When compared to competitors' prices, Hungry Jack's offers competitive pricing without compromising on portion sizes. Customers can enjoy a filling meal without breaking the bank.

Customer Service: The staff at Hungry Jack's Australia is known for their friendliness and professionalism. They strive to provide fast and efficient service, ensuring that customers are served promptly. Order fulfillment is accurate, minimizing any chances of mistakes or mix-ups.

Cleanliness and Hygiene: Hungry Jack's maintains a high level of cleanliness in their dining area and restrooms. The staff follows sanitary practices, ensuring a hygienic environment for customers. Overall, the hygiene standards are well-maintained, contributing to a pleasant dining experience.

Ambiance and Atmosphere: The interior design and decor of Hungry Jack's outlets create a welcoming and comfortable ambiance. The seating arrangements are designed to provide comfort to customers. Noise levels are kept at a reasonable level, allowing for an enjoyable dining experience.

Accessibility and Convenience: Hungry Jack's outlets are conveniently located, often in close proximity to residential areas. They provide ample parking facilities, making it easy for customers to access the restaurant. Additionally, Hungry Jack's offers drive-thru and delivery options, adding to the convenience factor.

Special Offers and Promotions: Hungry Jack's Australia frequently offers special discounts and combo deals, allowing customers to save money on their meals. They also have loyalty programs and rewards for regular customers, enhancing the overall dining experience. Seasonal or limited-time promotions add excitement and variety to the menu.

Dietary Options and Allergen Information: Hungry Jack's caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The allergen information provided is clear and comprehensive, ensuring that customers with specific dietary restrictions can make informed choices.

Social Responsibility and Sustainability: Hungry Jack's Australia demonstrates a commitment to environmental sustainability by implementing efforts to reduce their carbon footprint. They also support local communities and charities, contributing to social responsibility. The ingredients used in their dishes are ethically sourced, reflecting their dedication to ethical practices.

Online Presence and Ordering Experience: Hungry Jack's website is user-friendly, allowing customers to easily navigate through the menu and place orders online. They offer online ordering and delivery services, providing convenience to customers. Integration with popular food delivery platforms further enhances the ordering experience.

Overall Customer Satisfaction: Hungry Jack's Australia has received positive ratings and feedback from previous customers, indicating a high level of customer satisfaction. The business has built a strong reputation and is popular among customers. When compared to competitors, Hungry Jack's stands out in terms of customer satisfaction.

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Contact Hungry Jack's Australia customer service

Phone number

1300 852 326

Website

www.hungryjacks.com.au

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