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4.3 873 Reviews

Hulu Complaints Summary

3 Resolved
136 Unresolved
Our verdict: If considering services from Hulu with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hulu reviews & complaints 156

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9:59 am EDT

Hulu premium streaming service

Don't even start with the [censored] about streaming rights! You are putting more commercials at the beginning and end of every show! I pay extra for no advertisements! If I want ads i'll go back to cable! One example, I have watched jimmy kimmel live for the last 6 months, suddenly there are ads at the beginning and end with some [censored] about the reason being streaming rights... [censored] no!

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6:19 pm EDT
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Hulu hulu streaming services

I am not pleased at all about the way the Hulu service is performing. Every time I go to click on something it tells me it's having trouble loading. I have tried to open some shows several times in a row with the same results. Or either I open it and I have to keep logging back in over and over again. I'm paying Hulu money for nothing. I know it's not my My internet service because I just switch over to Netflix and everything works fine

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Stacia Bragg
, US
Aug 11, 2019 2:47 pm EDT

I am havi g the same problem always haven trouble, nothing to show bluh bluh bluh, it's all bs and a way to steal $$

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2:06 pm EDT

Hulu operations officer

Wow Hulu what is going on Everytime I go to watch a show it pops up sorry we are having trouble loading this right now, and I know it's not my internet it'd Hulu and it's a waste of money I'm paying u guys money for an app that doesn't even work properly like come on guys do your job and fix this problem I'm sick and tired of it . This has been going on for weeks and it bothers me that Ive requested numerous complaints and Hulu has done nothing to solve or fix it which is bad for buisiness and reputation but apparently that doesn't matter to you guys ... Do u job and fix the problem because I'm not wasting my money on something that doesn't work properly ...

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12:34 am EDT
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Hulu sara silverman

She is a very distasteful, rude, and extremely disrespectful Comedian and human being. You should be embarassed to have anything to do with her or her disgusting Stunts. She is not in anyway entertaining but all insulting. I feel like She stands for everything bad. I pray you Get rid of her immediately. Hulu must hold themselves to very low standards.

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7:38 pm EDT

Hulu streaming service

I was very satisfied with Hulu and all of a sudden it went bonkers. What's going on? It doesn't save my shows anymore and I've tried resetting. It used to be a pleasure going to Hulu but now it's a chore and who's got the time to search all over for the show I want. I've been watching more and more Acorn the last couple of weeks and always find something new and for $4.99 a month I don't mind searching. Get with the program Hulu before you start losing customers.

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UserNameHere
, US
Jun 29, 2019 5:18 pm EDT

the dude abides

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cindyb310
, US
Sep 25, 2018 3:19 pm EDT

I have to agree... it was fine an now not only does it not save my shows I can't even find the ones I wa watching...and no they were not on the retiring list either... this is stupid and very user UNFRIENDLY

ComplaintsBoard
S
2:32 am EDT

Hulu online tv service — digital tv

I know that there is a 98% chance that nobody is reading this and this Is a useless attempt. However, I am angry, so I had to try.

I am writing this complaint to address the lack of user friendly service. I am going to compare Hulu to Netflix — on Netflix, everything is very simple, easy to use, completely user friendly. However, on Hulu, it took me weeks to figure out how to see every episode listed and find the particular one I wanted. The way to find said access is completely unexpected. It requires one to hold the Enter button for a while. How am I, or any other person, supposed to figure that out?

I guarantee if the company were to make this process simpler, as a whole, it would redeem a higher customer rating, and therefore higher customer acquisition. I know that changing this method of access is not exceptionally difficult for Hulu; and I, and SEVERAL of my friends, have faced this frustrating issue one too many a time.

Before we cancel our service, please do your best to change your user experience. Making the entire process easier — e.g. a Netflix structure — would attract a wider audience of various demographics.

Again, I know this is most probably a complete waste of my time. However, I hope, that in some miracle, this is heard by the ears of a person who cares.

Thank you for your time.

Sincerely,

Sherin, Attorney at Law

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8:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hulu missing points

I joined Hulu April 20 but never received the 5000 bonus points.
I have sent several missing points requests.
Same thing happened when I joined Disney movie club months ago. I never got my points even tho I sent several emails to my points.
Please advise. It makes me not to want to use my points and it's promotions any more as it seems like the requests for missing points are been ignored.

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6:27 pm EDT

Hulu overload of commercials!

I am extremely dissatisfied with the overload of commercials before and during programing. I have on average between programing viewed no less than 8 commercials. Before you can watch a show it is normal that I forget what I am trying to watch. The advertisements last for up to five (5) minutes. It is obvious you want to charge people to limit the commercials by making us pay more for this service. I am only one person so I'm sure this will continue. I will note, that if and when enough people are aware of this greed and lack of consideration you will undoubtedly change. I will change to another provider soon and will only regard you as I have so many other business models designed at making more money. History! Good luck with your service and constant buffering. I will not recommend you to anyone and will make it my mission to tell everyone I know of your dismal attempt to make money with your average of 25 commercials crammed into a 21 minute sitcom.

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imgumby
, US
Sep 06, 2018 9:23 pm EDT

I have no problems with the number of commercials .What I am getting sick of is hulu commercials using 110% bandwidth while playing. A 20 second commercial takes 3 minutes to load sometimes.I know your advertisers want the full HD treatment so we can all see their brand of dog arthritis treatment in blistering full definition but fer crissake why 240 kbs to play a commercial...

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P
4:01 pm EST

Hulu the streaming service never works

When I first got Hulu the excuse the streaming service didn't work is because I needed to download Internet Explorer as my browser. It would work for a little while then stop working. So the excuse was I needed to download firefox. It worked for a little while then stopped working again. Then the excuse was I need to download Chrome.
I'm so over this company. They continue to charge me for a service I can't render. How it possible a streaming service company can't f* hire developers to build a better streaming platform!

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8:30 pm EST

Hulu commercials

I upgraded to the 43.99 no commercial plan and have been forced to watch 15-20 commercials during a one hour show. I've tried to go back to the other plan and it doesn't give me the option.

The Hulu help page doesn't even work and when I've tried to call the wait time is in excess of an hour.

If something isn't done soon I will go back to cable, which I stopped over two years ago.

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Sue Bledsoe
Maryville, US
Jul 13, 2019 1:37 pm EDT

I have the same problem and will probably soon cancel Hulu. I pay for the no commercial plan, and get more commercials than network ever thought about. One 30 minute show had at least 15 commercials. Lousy commercials too. So my question to you, Hulu, is when will you start listening to you customers and do something about this? And don't give me any more lies about not having control over networks, etc. I was watching a Hulu original. The only thing original about Hulu is its marketing campaign about how much better you are than cable. How so>

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5:17 am EDT

Hulu done with them

I really liked it, never regretted I spent some money to get the best service from them. On the other websites I saw many complaints regarding the new update, so I will be one of those people who really disappointed with what you did to the app. It's terrible, guys. Not everything in this world is in need of an update.
Now the app is buggy, takes forever to load the pages. It's beyond irritating, it's something more.
Maybe you will pay your attention to people who complain and do everything as it was. Until then I'm done.

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8:45 am EDT

Hulu the website had problems and sometimes it didn't show properly

People, avoid the website www.huluplus.com. I used it within two weeks, but I stopped. The website didn’t show movie or TV programs all the time, every 5-10 minutes it stopped to work at all. Once it hadn’t worked for 20 minutes. Total scam. I simply stopped to visit the website and closed my account there. It was horrible to watch and after that wait for the picture to appear. Awful website.

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9:46 am EDT

Hulu scam, scam and impossible to cancel subscription

I found the website www.huluplus.com, which offered to watch videos and other stuff. I subscribed for them and started to get different emails from them. At the beginning it was fine, but later they started to send so much rubbish that I was furious. I wanted to stop this scam and tried to cancel subscription, but I didn’t find how to do it. Please, help me to stop this scam and cancel all things with these jerks. Post your comments.

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John Wofford
, US
Apr 18, 2019 12:37 pm EDT

I have two homes - one in Houston and one in Austin. When subscribing I saw that there could be 2 users at a time which is fine. But when going to Austin with my Roku Ultra and connecting to Hulu Live TV I was prompted to "make this my home location" which I did and then the message that I had used 1 out of 4 location changes and I only have 4 location changes a year. This is one of the most disgusting issues I have encountered. Why only 4 changes a year when I have to login into Hulu anyway? Absolutely Ridiculous! What are the admin folks at Hulu thinking that this is an item to enforce - how dumb. And, why is this when paying for a service that one cannot use in two locations. What difference does it make to Hulu where one watches their programing. Yes, the local channels are involved but I would rather just watch the local channels on the digital antenna and not at all on Hulu Live TV. It's sad to see such a large company have such stupid individuals running it. No wonder AT&T wanted out of Hulu.

ComplaintsBoard
V
9:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hulu labeling dubbed/subbed anime

I do really love hulu, and I love the strides that they have taken with anime distribution companies in order to make anime more available to a wider audience. One thing that does bug me about their practices is how they go about separating dubbed anime and anime only with subtitles. There is no checkbox in the search options that I have found, and when on a show's page, the dubbed and subbed versions are no longer segregated. When a viewer is looking for a specific version, it is extremely aggravating to have to sit through four ad blocks just because the viewer clicked on the incorrect version of the episode to start with. A mere wrong click isn't the issue--it's that I have to get through the opening ad, the opening credits, the second ad, and then hear two seconds of audio to realize my issue. It would be great if I could just take half a second to read "Subtitled version, " or even head off the issue by searching only for "Dubbed." The attached picture shows an episodes list, with two unlabeled versions of every single episode.

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Ricardo Rodriguez Kroger
Cooper City, US
Oct 09, 2013 7:25 pm EDT

Hulu started by been a great sours to watch TV. The practice that they have by trying to push you to add the adds is terrible, they started to manipulate your shows so you accept it. This is not a good practice and I do not recommend Hulu to anyone.

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12:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hulu intra episode navigation

While attempting to watch an episode of a TV show on Hulu.com, I attempted to pause the program. Instead of pausing by pressing the space bar, which usually works. Instead, the program jumped to an earlier part of the show, without pausing. I then tried to return the progress indicator to where I had been before. At this point, I was given an extra commercial to watch. I then tried to make a small adjustment, moving the indicator a minute forward, within the same intra-commercial region, and was forced to watch another commercial - the same commercial I had just watched. Hulu was punishing me with commercials and my negative feelings about Hulu have been transferred to the advertiser.

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Parent4
, US
Dec 17, 2022 9:24 pm EST

Hulu advertisements are totally inappropriate for viewers. I do not need to hear about erections, or the lack thereof, abortions and abortion pills, etc. etc. There are too many to even list. Remove them and fine Hulu. This has to stop. I will be cancelling Hulu as I cannot have this trash in my home around my family.

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Rude Reid Hhir
, US
Dec 14, 2022 6:04 pm EST

Why is the bleach anime only has Spanish subtitles when I want to watch it in Japanese version? I thought English would be an option but it’s not for the Japanese version (subtitles)

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EricaNM
, US
Aug 16, 2022 12:27 am EDT

There are way too many ads under the paid subscription. It's ridiculous the ads are like 6 minutes long in total. You watch 2 minutes of your show then 6 minutes worth of ads with all this money I paid! The worst!

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Chillen
, US
Aug 19, 2019 2:31 pm EDT
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do not purchase hulu live constant buffering and streaming issues. has not worked correct since purchaseand do not bother with customer service waste of time they blame your end. cancel at end of month and try something that is not a chore to watch. Adios hulu!

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Chillen
, US
Aug 13, 2019 11:27 pm EDT
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Do not waste your time with hulu live, streaming and playback problemsand customer service is a waste of time always blame your end. Adios hulu cancel at end of month. Yea!

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Jim Noonan
, US
Jun 23, 2019 7:05 pm EDT

Tried watching the US Open (golf) and it kept cutting out so I missed most of 2-7:30 coverage. I had to go to Roku and watch USGA to only watch featured groups. Very disappointing.

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Pam Ackley
, US
Sep 10, 2018 7:24 pm EDT

Hulu recently changed the user format of their network . It is awful. Its is time consuming, confusing and frustrating. The fact that I have to get past "my profile" and then the welcome screen every time I log into Hulu, is a nuisance. The old one worked fine. I would like the ability to use the old format.
Thank you

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Christy Ruiter
, US
Sep 01, 2018 10:38 am EDT

Not just live tv most of 5he shows are on live tv I like king queens have this or friendsonly live tv I don't under stand why u could get more tv shows not just for live tv for people and live tv so much in my area there is not many shows to see

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sheriselitz50
Nampa, US
Jun 08, 2015 6:55 pm EDT

I don't like them. Cos they have way to many ads on there.

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justn
Brandenburg, US
Feb 26, 2015 3:37 pm EST

While watching to tv series tracker it kept stopping ? kept trying to start over and that was a JOKE AND HULU WANTS YOU TO JOIN HULU PLUS? WHY?
kentucky hillybilly

ComplaintsBoard
L
9:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hulu advertising

Last night, Feb.14, 2010, I was watching Stargate SG-1 on Hulu and for hours on end, Nationwide provided a commercial for each break. The commercial was very repulsive, and down right disgusting. The commercial focused in on a group of people together and a man comes into the room, opens a zip top can of soup, indicating "Cambell's Alphabet Soup", takes it into his mouth, swishes it around, then spits it into the sink spelling out the words "NATIONWIDE IS ON YOUR SIDE". The appearance of it all looked like someone puked in the sink. It was so nauseating, that I couldn't watch it, I had to close my eyes every time it came on. I am not a squeamish person, but that really made me sick to my stomach. I don't know who else to contact about this complaint, but when I pulled them up, this complaint sight came up.

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aghc@outlook.com
Nashua, US
Jan 14, 2024 10:33 pm EST

Still being charged for Hulu, tried to cancel numerous times for the past six months, cannot access on my computer, name is Sally Leonard, 32 Dogwood Dr, Nashua, NH [protected]

being automatically deducted from bank Lowell Five

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Bob Moorhead
, US
Nov 25, 2023 6:38 am EST
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Happens daily! With every different show we watch. Freezes up after approximately 20 minutes of watching a show. Have to go out and reload (resume) program... sometimes you cannot 'resume'... you have to start over from the beginning. This is not a case of buffering!

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Clause
urbanna, Illinois, US
Oct 23, 2023 3:15 am EDT

refusing to believe it was me, evan after jumping through tons of hoops, there is no way to change your email, if you dont have access to old email anymore...

HELLO THE TELEPHONE WAS INVENTED DECADES AGO, MAKE TEXING YOUR NUMBER POSSILBE, YOU EMPLOY THE RUDEST PEOPLE AROUND.!

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Debra Ennnen
Buffalo Center, US
Oct 22, 2023 10:41 am EDT

every tv required log in every time I wanted to use it contacted customer service and they helped me log in

but they disconnected service after charging me this is a disgrace i expect service I paid for

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Meg Carel
, US
Sep 23, 2023 5:30 am EDT
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This has been ongoing for over a year, calling in every month, and when I had live it was even worse. I have to call in monthly, with some billing issue. Never can speak to some in English and my problem is never resolved. WORST CUSTOMER SERVICE! I really hate dealing with this company, not worth all this stress.

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Tdbram@aol.com
Raleigh, US
Sep 23, 2023 7:57 am EDT
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Hulu sucks,

Horrible customer support,

I will post this on ALL social accounts

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Disgusted53
, US
Aug 31, 2023 6:25 am EDT
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I'm so tired of seeing gay and transgender ads repeatedly. You should show commercials that appeal to the majority of people... and seeing a guy wearing women's clothes, is not it.

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tim222
, US
Aug 09, 2023 8:31 pm EDT

I’ve got several TV’s in my house lately Hulu has been making me log in on every T.V. The next time I get a log in message from Hulu I’m canceling. I tried to get someone on the phone and got someone in some other country, if you can’t hire someone in America, that alone makes not want to do business these jerks

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Ginger Upton
, US
Jun 17, 2023 12:06 pm EDT

every day i have to relog into hulu every time i change channels i have to relog into hulu the people who answer the phone are not helpful at all they think i an stupid and hulu just wants money has been going on for about 2 months abnd has been send to higher level of support with no fixes done

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SabreenaS
, US
Jun 10, 2023 6:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to complain about the commercials Hulu has been advertising. I do not want my children watching commercials advertising and pushing homosexuality as normalcy. That should be a choice I’m able to make.

Hulu Customer Reviews Overview

Hulu is a popular streaming service that offers a wide range of TV shows, movies, and original content. The platform has received positive reviews from users and critics alike for its user-friendly interface, affordable pricing, and extensive content library.

One of the standout features of Hulu is its ability to offer current episodes of popular TV shows, often available the day after they air. This has made it a popular choice for cord-cutters who want to keep up with their favorite shows without paying for cable. Additionally, Hulu's original content, such as The Handmaid's Tale and Little Fires Everywhere, has received critical acclaim and helped to establish the platform as a serious player in the streaming market.

Hulu's pricing is also a major selling point, with plans starting at just $5.99 per month for ad-supported content. For those who want to eliminate ads, a no-ads plan is available for $11.99 per month. Additionally, Hulu offers a bundle with Disney+ and ESPN+ for just $12.99 per month, making it an attractive option for families.

Users have praised Hulu's user interface for being easy to navigate and customize. The platform allows users to create profiles, save their favorite shows and movies, and receive personalized recommendations based on their viewing history. Additionally, Hulu's live TV option has been praised for its reliability and channel selection.

Overall, Hulu has received positive reviews for its extensive content library, affordable pricing, and user-friendly interface. While there are some complaints about ads and occasional buffering issues, the platform remains a popular choice for streaming TV shows and movies.

Hulu In-depth Review

User Interface and Navigation: The user interface of Hulu is clean, intuitive, and easy to navigate. The layout is well-organized, making it simple to find and access the desired content. The search function is efficient and provides accurate results, allowing users to quickly find their favorite shows or movies. The overall user experience is smooth and hassle-free.

Content Library: Hulu offers an extensive content library with a wide range of TV shows, movies, and documentaries. It includes popular and critically acclaimed titles from various genres, ensuring there is something for everyone. The library is regularly updated with new releases, keeping users entertained with fresh content. However, it may lack some exclusive content available on other streaming platforms.

Streaming Quality: The streaming quality on Hulu is impressive, providing a seamless viewing experience. The platform supports high-definition streaming, delivering crisp visuals and vibrant colors. The videos load quickly, and there is minimal buffering or lagging, even during peak hours. However, the streaming quality may vary depending on the user's internet connection.

Pricing and Subscription Options: Hulu offers flexible pricing and subscription options to cater to different user preferences. The basic plan is affordable and includes limited commercials, while the ad-free plan comes at a slightly higher price. Additionally, Hulu offers bundle packages with other streaming services, providing users with more value for their money. Overall, the pricing is competitive and reasonable considering the content library and features.

Original Programming: Hulu has made a name for itself in the world of original programming. It has produced several critically acclaimed and award-winning shows that have gained a loyal fanbase. The original programming on Hulu covers various genres and offers unique and compelling storytelling. However, the quantity of original content may be less compared to other streaming platforms.

Device Compatibility: Hulu is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. This allows users to enjoy their favorite shows and movies on their preferred device, whether at home or on the go. The streaming experience remains consistent across different devices, ensuring a seamless transition between screens.

Customer Support: Hulu provides reliable customer support to assist users with any issues or concerns. The support team is responsive and knowledgeable, offering prompt solutions to problems. Users can reach out to customer support through various channels, including live chat, email, and phone. Additionally, Hulu has a comprehensive help center with detailed FAQs and troubleshooting guides.

Advertisements and Ad-Free Options: Hulu offers both ad-supported and ad-free options, allowing users to choose their preferred viewing experience. The ad-supported plan includes limited commercials during the content, while the ad-free plan provides uninterrupted streaming. The ad-supported plan may be more affordable, but the ad-free option offers a more immersive and uninterrupted viewing experience.

User Experience and Personalization: Hulu provides a personalized user experience, offering recommendations based on the user's viewing history and preferences. The platform suggests relevant shows and movies, making it easier for users to discover new content. Additionally, Hulu allows users to create profiles for multiple viewers, ensuring personalized recommendations for each individual. The user experience is tailored and engaging.

Accessibility Features: Hulu offers various accessibility features to ensure an inclusive streaming experience. It provides closed captions for most of its content, allowing users with hearing impairments to enjoy the shows and movies. The platform also supports audio descriptions for visually impaired users, providing a detailed narration of the visual elements. These accessibility features make Hulu accessible to a wider audience.

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- Provide detailed information about your experience with Hulu. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Hulu on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

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