Hughesnet / slower than dial up!
Due to no alternative for high speed internet upon my relocation to rural New Mexico, I subscribed with Direcway.com, which has subsequently changed names to Hughes.net. For the first 18 months starting back in 2004, the service was good. Not as fast as the ADSL I had at my previous residence. Things started to slow down and Hughes offered to sel me a new modem, an upgraded model with much higher speed capability. Ever since I purchased the new DW7000 modem, the hughes service has gone straight down hill. In the past year the modem simply dies and I have re-booted it over 400 times. The service has been getting consistently slower. Must be the additional users they are subscribing that now has their satellite overloaded. Since October 2007 I have made over 8 calls to Tech Service to complain about simple web pages that will not even load. You get a fix and a speed test while on the phone, but 2 hours later the speed has again dropped. Since 2004 I had never exceeded the Hughes Fair Access Policy. Then when I returned home one evening, the FAP was implemented. The net result was, even though I turned off my PC and unplugged the Hughes modem, that I was over the FAP limit and had literally no internet for 5 days. Hughes could not explain how I continued to be over the Fair Access Policy limit when the modem had been unplugged for over 30 hours straight.
If you live in a remote rural area, you have little option other than dial up, however at a $64.00 per month difference between dial up and Hughes.net, I can accept the slower speed at a reasonable price.
The concept was good and possibly before they overloaded their satellite capacity or only allocate a minuscule part of the satellite capacity for their broadband ISP service, it was acceptable to pay $75.00 per month when there was no alternative, but $75.00 per month for dial up level service is criminal.
More Hughesnet Complaints & Reviews
- Hughesnet - corporate office contacts 
- Hughesnet - 2-year contract?? 
- Hughesnet.com - hughesnet make me feel used and abused! 
- Hughesnet - terrible service! lies and more lies! 
- Hughesnet - fap's "fair access policy" is a fraud! 
- Hughes Network Systems - Billing
- Hughesnet Internet Service - internet services
- Hughes Network Systems - service
- Hughesnet - internet
- Hughesnet - internet signal