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Hughesnet / fair access policy is a sham

118 Village LaneLexington, NC, United States Review updated:
2.5
Contact information:
Phone: 1-336-300-0365
On Sept 8-2008 I had HughesNet installed. The installer left no paper work or instructions. I can live with that. I noticed my computer was running a little slow 2 days later. I sent an email to HughesNet advising them of this but I found out what was the problem. This FAP crap!!! All I did was watch about 8 short videos on youtube.com and I was spanked on the ### for it. I didn't know it at the time why my pc was running so slow until I went to their website and started reading about their FAP and I looked up my usage. It stated that I was going to be penalized for 24hours because I went over 200MB or close to it. I tried clicking on a link and I swear I could get up and take a shower before the site would load up. I didn't know anything about this Fair Access Policy before I subscribed to HughesNet. This is a money scam. They want you to get mad so you will pay more for more MB's!!! I thought I could surf the net as long as I wanted to and go to websites that I wanted to. I've never heard of this mess in my life!!! What is it that we can do??? They need to be sued because I never was told anything about any FAP nor was I told that I was only going to be able to download up to 200MB in a 24hour period or I would be punished for 24hours by restricting my ability to surf the net. If this isn't a fraud and a scam I don't know what is. All of this because of watching short little videos on youtube. I've been a customer for 5 days but after only 2 I saw what a fraud and scam these people are. DONT SUBSCRIBE TO HUGHESNET!!!
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Jo
  25th of Mar, 2009
Agree Disagree 0 Votes
If you want more download capacity subscribe to a higher package. This service has a specific application in rural areas where other forms of internet are not available. There is a free zone between 3:00-6:00 am to download whatever you need.

YOU STATED
'The installer left no paper work or instructions."
DID YOU READ THE CONTRACT THAT YOU AGREED TO WHEN YOU SIGNED UP AT INSTALLATION via the computer? IT OUTLINES THE FAIR ACCESS POLICY. HOW IS IT HUGHESNET'S FAULT YOU CAN NOT READ WHAT YOU SIGN?

I use HughesNet at my business in a network with 5 computers. We have never bypassed the Fair Access Policy. Subscribe to a higher package, or don't use the service. Obviously, you don't have other options or you would have DSL, or Cable.

Last, if you don't like the service you can always go back to dial up ;) -or- Get WildBlue...they will throttle you down for a month when you bypass their Fair Access Policy! And their service is slower, less reliable, and lower download capacity.

This is what you get when living in an area without cable, or DSL. Be happy there is some form of service available. Quit complaining, and move back to civilization if internet is that important to you!

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Hughes Network Systems Logo Hughes Network Systems
Customer Service
Overall Satisfaction Rating

421 Reviews
841 3 Fountains Drive Unit 248
Murray
UT
United States - UT84107
+1 844 797 7890
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