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terrible customer service after cancellation
I was referred to their service by DishNetwork. I had the internet installed on Friday January 20. I tried to use the internet the next day & was cut off due to over limit. I called and cancelled the service after spending about an hour on the phone asking for a supervisor. Was told they would send me a box to return equipment. February 15th I called them...
Read full review of Hughesnot returning money they owe you
They overcharged my bank account which caused me to go into overdraft so after they went through a call review and decided i was right they said they owed me 195.13 which they would refund to me it could take up to 45 days to process if i wanted a paper check or i could give them my debit card again and they would refund it to there (right they took it out of there the first time why would i do this again). So after calling for a month and a half and being told over and over the check was coming i found out today after speaking to someone who speaks english that they dont issue refunds if you have a active account they only can credit the account so needless to say the account is cancelled and lets see how long it takes for me to get the refund now. DO NOT USE HUGHES NET THEY ARE A TERRIBLE . They will lie to you
The complaint has been investigated and resolved to the customer’s satisfaction.
charge of termination fees
I cancelled service only one day after installation, as we happened to locate an alternative. I was assured by the "customer service" representative that I would not be charged a cancellation fee, because service was terminated within the trial period. Today I checked my bank account to find that Hughesnet had charged $400. When I called customer service, I was informed it was the termination fee. I explained that I was told there would be no fee, and in fact, was reading directly from their website during the call. The representative then told me my complaint had been "escalated", and I would be contacted in 3-5 business days. I had no explaination of what "escalated" meant, nor was I sure I would be issued a refund. This required a call back, and speaking with a supervisor, who somehow was able to assure me of a refund within the next couple of days. You have to be persistent with these people, and even a little pushy, or you will get taken advantage of.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst company ever
As if the other customer reviews weren't bad enough let me add to the pile! I have NEVER in my life dealt with such a horrible and shady company! Do not sign up for HughesNet even if it your only option!
This is our story. My husband and I moved to a semi rural mountainous area of California. We were told that HughesNet was our only option for Internet service. My initial call to the customer service line (thru earthlink) was to India. I felt very very discouraged with this call because the man on the phone was speaking very fast and was very hard to understand. He kept trying to sell me packages and other add ons that I did not need. I explained to him that I wanted the fastest and most reliable service; and that I wanted to be able to stream hulu and Netflix through my blueray player. I very simply asked of this was a service they could provide, and he said yes no problem. He further went on to explain that he needed a credit card on file to secure the installation fees and that my card would not be charged that amount until the day of installation. I felt VERY weary of giving out my card number to him because the call was to India and it felt very unprofessional. I should have trusted my instincts. After giving all my information he told me someone would contact me in 3 business days to set up an installation time. When the installer called me I again felt a bit uncomfortable because it was not done in a professional manner and he seemed to be calling from his home. He set my installation date very quickly so I was pleased with that at the time. At that time he asked me if I had any questions and I told him that instead of the credit card they had on file I would like them to take out our installation fee from our debit card and take my credit card off file. He told me to call the customer service line and they would be able to help me. I did call that day and the woman removed my credit card information and replaced it with our debit card. I again asked her to confirm that my card would not be charged and she said yes. I also confirmed with her at that time the amount that would be charged on our debit card. I also confirmed with her that was the ONLY charge that would be taken out of the debit cars and we would be billed monthly for our services..she said yes. Once our service was installed we quickly realized that we were unable to stream ANY video at all! We even gave it a couple days and tried different times of the day to no avail. This was EXTREMELY frustrating since the service isn't exactly cheap and we were not given what was promised.
This leads me to the absolute most deplorable customer service experience my husband and I have EVER had in our lives! He called to speak to someone about the problems we were having and got the run around of his life! The woman he initially spoke to basically told him there was nothing he could do. Then after a lengthy conversation full of complaints and a request to talk to a supervisor she offered to upgrade our service so we would be able to download videos. My husband's frustrations grew because he had told her MULTIPLE times that we were told we could stream video and that's why we got this service. He continued to ask to speak to a supervisor and was put on hold MANY times and never helped any further. Another rep told him she couldn't cancel his service today at all and we needed to pay $170. (I'll get to the improper billing later! Can you believe this?!) Finally after being pushed around from rep to rep and on hold for a very long time the woman told my husband that her supervisor was unavailable and the computers were down. She told him she would call him back later in the day. He very specifically asked if they would be calling him back today with a solution and she confirmed that several times. No one called us back of course. That brings us to today. My husband called and had to basically start all over with a new rep! It didn't appear they had any of the previous call or complaint in their computer! After again getting the run around and demanding to speak to a supervisor he got on the line with a manager named Roland. After another very lengthy discussion he agreed to remove the monthly charges but still was insisting we pay the installation fee. At this point I think my husband is the most angry I have ever seen him! He explains to the manager once again that we did not receive the services we were promised and that he was not paying for anything. He asked to speak to Roland's supervisor and he told my husband no. He then asked for the corporate number and address to speak to someone else about this matter. Again, Roland refused to give him any further contacts. He then explained that they could do a "call review" and get back to us regarding the installation fee. My husband said if that was his only option then he would like to move forward with that process. He asked how long that would take and the manager could not give him any sort of time frame. At this time he told my husband he would have to call the sales dept. on his own and report this and gave him a case number and a phone number. My husband called the phone number given and it was to an EMT service in Washington! He then called the manager back and told him it was the wrong number. Roland told him it was the only number he had and that we would have to look it up on the Internet (which was just cancelled) ourselves.
This company is an absolute scam! I have never in my life dealt with such a horribly irresponsible customer service company! This is the worst experience of my life!
Now to the improper billing! I checked my credit card and I had a pending charge for $40. I have no idea why or what the amount was for. The first woman I spoke to told me that it wouldn't go thru but she could not remove it for me and also didn't know how long it would take to be removed from my statement. The second woman I spoke to said I would be sent a mail in rebate for the amount! I was never told of this charge and certainly not of any rebate. No one could explain to me what the charge was actually for. Our next issue with the billing was the charge of $170 they said we owed before we could close our account. Initially they told us $99 for the installation and $9.95 for the first month service charge would be billed on the day of our installation. Since I switched the card to our debit card information I was expecting the roughly $110 to be taken out of our account on that day. Again let me tell you that I confirmed with the rep that this would be the only charge taken from the debit card! However they were trying to charge our debit card $170 instead of sending us a monthly bill for our services as I also confirmed would happen! That charge is wrong anyway, since our monthly service was supposed to cost $39.99 for the first three months and $59.99 after that!
I hope this is helpful for people and I wish I would have done more checking up of HughesNet before I got into this mess!
I will be reporting them to every agency I can and will continue to fight the charges!
stay away
This company will screw you over. Internet service is far from high-speed, it is more like dial up. Had the service from July of 2006 until October 2010. I was on the month to month plan, so I thought. When I went to cancel I was told that I would have to pay a cancellation fee because my contract was not up. I told them that I was on the month to month contract and they said that when I upgraded to the new modem it meant I signed up for a 2 year term. The upgraded modem was something they MADE you do and never told me about the contract. I also inquired about getting a return on the equipment like it says on their website and they replied that they don't buy back old equipment. I told the rep that it says so on your website and that I was looking at it right now. They said they knew nothing about it. Customer Service people are rude, don't speak english and have hardly any knowledge of what they are doing. I am still fighting this fight with this stupid company. And I have huge worthless satellite on my house! If you are looking to get high speed internet in the rural areas try a Verizon Mi-Fi. $59.99 for 5 GB usage (We never go over that). Not something for streaming games or videos online but worth checking out if you use facebook, e-mail and downloading a few songs, etc.
Same problem with Hughes Net. A Rep called me one evening and said they will be shutting down the satellite that my current modem runs on. He precedes to tell me that they will need to upgrade me to the Gen4. I've been having connection issues and was glad to know they were planning an upgrade. I however, have read up on Hughes net and their antics. So I quizzed him on the contract issue. He told me I would have to sign a new 2 year contract with them. I explained to him that this was not me asking for an upgrade. They were shutting down the satellite that the modem they lease to me every month for $10.00 on top of my monthly charges. They are breaking their contract with ME if they can't provide service to ME. I have paid my monthly bill through direct debit every month, therefore I have NEVER been late on a payment. I have held up my end of the deal. I have contacted the Better Business Bureau. Am changing services this week. And will notify them that I don't need them anymore, once my new service is in place. 3 years ago when I signed up with this disgraceful company, the installer was rude and didn't know how to configure my desktop to run off Hughes Net. I went into my office to get a longer ethernet cord and when I came back into the dining room, I asked my daughter and husband where he went, they said outside. We heard his van start up and he drove off. That's what Hughes Net gives you. I configured my computer in about 5 minutes after that joker left...
satellite internet is horrendous. How did you endure them for over 4 years?
rip off
I paid a $200 refundable equipment fee before a 30 day trial of HughesNet satellite internet service. The service was totally unsatisfactory. Therefore, I cancelled well within the 30 day trial period.
A HughesNet customer service person told me to wait for them to send me an equipment return "manual/kit" with instructions for returning their equipment. HughesNet never sent this manual/kit. Later they told me that I'm stuck with their useless $200 modem and satellite dish!
HUGHESNET commercials all over TV promising GREAT SERVICE, FASTER E-MAILS and BETTER THAN DIAL UP. Its all a farce and you are being warned right now. Initially it seems like you done the right thing even with the outrageous price and the 2 YEAR CONTRACT. Yes once you realize what a rip off you are stuck with a 70 to 100 $ bill for 2 years. Here's what happened to make you mad to no end and I mean NO END. If you are like me you like to watch youtube video's or browse myspace for new bands. After about 10 video's or 10 songs you lose service for 24 hours. They call it FAP ( Fair Access Policy) and for 20$ MORE a month they will do away with it. If its the slightest bit cloudy, rain or snow your service slows down actually slower than dial up.That has nothing to do with FAP. I have wrote to two OHIO senators and the Attorney General and still nothing has happened to force them to own up to their advertizing which is clearly false. I'm telling you all now if you are thinkig of hughesnet you better wipe that thought from your mind. It will keep you mad and on the phone to INDIA daily. Keep your dial up until they run new lines in your area and they are going to because the old lines are going out and becoming useless. So unless you can live with 60 minutes of internet service a day for 70 to 100 a month go ahead and waiste your money and time. Download 10 pictures and you are done for 24 hours. Don't think for a second that you will be downling any movies it just won't happen. Hughesnet is crap and proof of that is all over this message board. If this is not enough google it. HUGHESNET FRAUD.
I have had Hughesnet for 9 months now and if I'm lucky I've maybe had good internet service for 2 months. Most of the time it is slower than dial up that is if I have any internet at all. For the last 6 days I've been getting that Hughesnet cannot connect to the TCP so I haven't even had slow internet, but I bet they don't reduce their high cost of it..I tried their tech support and they wouldn't listen to me what was wrong they would talk about what wasn't wrong, till I got mad after a half hour with no success then they hung up on me. I have sent numerous emails with no success and one promising me a call from them in a day or two, but never had no calls show up on my caller ID from them. I wish I could get out of my contract because I would rather have dial up cause it works better and is alot cheaper. I even had trouble when they were suppose to hook me up.. they had to cancel the day they were suppose to be here and promised me the next day and then they canceled on that day but I told them if they didn't hook it up then just cancel my order so he came out at about 10pm that nite to hook me up in the dark..who knows what he did..So in general Hughesnet is nothing but a big rip off...
It's slower than dialup when it works. Three trips by the tech, 2 new modems. Oh plus you have to wiat three days for tech to show up and all he does is change parts. Really Disapointed. I don't see how they can rip you off legally. Plus I'm out right at 600.00 bucks. Please don't even call them. Please save yourself the frustation !
My husband and I signed up for the trial offer from Hughes Net. After having it installed on a Friday that weekend the internet stopped working. I made several calls to their support department was hung up on four times. After several hours of trouble shooting they were not able to resolve the issues. They dropped our plan down telling us that the top end plan had problems. But this didn't resolve the issue. I insisted that they send back out the technician who installed it to trouble shoot the problem. He refused to come out, he stated that I had already done more than he knew how to do. It was beyond his scope. I must confess I am very disgusted with them, we paid $508.42 up front for it and now they are only reimbursing us 300 if we send the equipment back to them. They told us that we will not get the 199.95 dollar rebate we were promised because we canceled within the trial period and that we should be grateful that they are not charging us an early termination fee. So this was false advertising saying we would have a free trial for 30 days when actually they charged us 208.42 for a 30 day trial of an internet service that didn't work. After talking with two managers and several techs I give up...I'm tired of repeating my self and complaining. They did nothing to resolve the issues we were having. This isn't right and it is not ethical business practices in my opinion. I feel robbed by them.
Absolutely CORRECT SIR!
My little 5 GB Plan was reset for 03/17/13 through 04/17/13. Payed bill in full on the 22nd. The same day I payed the bill they say I have already used my month's allowance of 5GB ((((((((((((Absolutely and totally impossible)))))))))))))))))
All this money every month and the slowest internet I've had since dialup.
This reflects very badly on Dish Network and I can't understand why they won't help. We pay them, and they pass the buck and say to call Hughesnet.
It's now to the point where I doubt if I'd ever refer dish and Whenever I can, I'll have to switch all the services provided by dish to just about anybody I can get
If you don't believe what I am about to right I suggest you google HUGHESNET and see for yourself. I have had it for 6 months and I have never had so much crap from anything like this in my life. First you see the commercial promising you FASTER service for those who cannot get high speed/broadband. Anyone can get high speed they say. Well for about 60 minutes a day it does put out a decent speed. After 6 months if the wind blows and moves your satellite a millimeter than you must pay 125$ for someone to come and tweak it for you each and every time. Each day if you are on any longer than an hour it slows down to slower than dial up for 24 hours. Doesn't matter if you are downloading music or just surfing after about 60 minutes you are done. Thinking about Hughes Net for online college classes forget about it, its NOT DEPENDABLE in any way. Downloading movies? Ha that would take you 1 week to get 1 movie. YOUTUBE, you might get 7 or 8 viewed before you are slow as a snail. I have reported this to the better business bureau our state senators and reported this all over the Internet. I have even sent e-mails to channels on TV who run their ads. So far to no avail. The stimulus package was supposed to send money out to rural areas to upgrade systems so people in rural areas could get broadband and of course that got depleted. Its like doesn't the GOV does not realize that if people has a good internet service in rural areas they could get an online education, do job searches and educate themselves? ( Hell they have it in South America but not South East OHIO etc) No one cares and no one will do anything about HUGHESNET ripping people off. 60$ a month for nothing and I mean nothing. Open up about 10 email pics and you are done for 24 hours.
Don't forget once you accept their service you are stuck with it for 2 years. So hear me now DO NOT GET HUGHESNET. Try Direct TV or Dish Network or wait it out to see if things get upgraded in your area. You shouldn't have to pay 125$ every time the wind blows.
billing
Our daughter-in-law had Hughesnet for her computer and because she didn't have a bank account, the automatic deduction came out of my account. That would have been OK, except on January 1, 2011 they had a fire in which she and our grandson died. Their home burned to the ground along with their computer and all the Hughesnet equipment except the satelitte dish. On January 12, 2011, I called Hughesnet customer service and explained the situation and told them I wanted to cancel service. They said they would do that. I just discovered yesterday that the payment has continued to be deducted from my bank account. After being cut off the phone 3 different times, having to send death certificates by fax and being transferred around for hours...I was told that even though Hughesnet customer service could see that there had been no activity on the computer since January 1, 2011...and that they could see that I had called on January 12 (apparently they show for tech support on a computer that no longer existed), they would only refund 29 days of payment AND they want me to pay $350 for their burned equipment, AND they want me to package up the satellite dish and send it to Maine. It's one thing to have to pay for the destroyed equipment...another thing all together to have to pay for 8 months of service that was clearly not used. Their customer support was awful. Reason would indicate that my call to cancel service on January 12, 2011 was clearly NOT for tech support, since there was nothing left at that point to support. But now that they have $450 of my money...they are not willing to refund and in fact want an additional $350. My son has not been able to deal with the situation...he is overwhelmed with grief over the loss of his wife and son. I sincerely hope that none of you have to experience this type of loss, but if you do, hopefully you will not be dealing with Hughesnet.
Hughesnet should be sued for false advertizing. Slower that dialup most of the time. Dealing with idiots who can't think for themselves in India. You can't get anything done in under 30 min on the phone. They can not transfer you back to someone in America that could help. You can never get anyone in India to fix a problem.
I suspended my service and when I tried to reconnect it some idiot turned it on on the wrong transponder and it took about 40 hours on the phone and talked to 10 different people finaly got someone in America that fixed it in 2 miniuts.Go figure.
There billing sucks also. Even if you are paid up for 6 months in advance you are charge for service of another month when you can't have it suspeneded for 2 days into the next billing cycle. Then they won't give a refund, they want to keep the money untill the next time you reconect service in max of 6 months.
I have had Wild Blue service before and will go back to them. At least you can talk to someone in America
scam
I worked for HughesNet from February 2010, until September 2011. I've bit my tougne up until I was recently fired, for a low performance factor. So now I will let you all know the truth. I used to come on here and pretend like our service was good, and try and help people who said our service was awfull, well let me tell you the truth finnally...
HughesNet is a RIPOFF!
Customer Supprt - India
Billing Support - India
Sales - AMERICA
Installation Department - AMERICA
NONE of the departments help each other, we never know what the hell is going on in INDIA!
Their service is awfull. We limit your bandwith for a 24 hours period. Basic service = 200 Mbps, which is NOT a lot at all. Like movies? TOO BAD! You'll go over! Download video-games? NOPE! Not anymore! Go over your limit there as well! Unless you're going to get on Facebook, for 30 minutes a day, and check your e-mail, you WILL go over your limit. Which is a rolling 24 hour period! So if you go over your limit at 5 pm... STAY OFF THE INTERNET UNTIL 5 PM THE NEXT DAY! Any usage will change your time frame for the 24 hour period.
In the sales department, we are forced to lie to you. Tell you what you want to hear. I lost my job because I wasn't forcing this ### service down peoples throat enough, so now i'm jobless. I rather beg for money than scam more people out of their money. If you can get Hughesnet, DONT! Stick with Dial-Up! It's faster! If you have any questions on the service send me a message, i'll gladly answer any questions.
Bewarned!
The complaint has been investigated and resolved to the customer’s satisfaction.
Had I really known anything about this bunch other then what there lying rep. told me The would have had to pay me to take these services! TOTAL CRAP!
On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed more than determined to charge me.
On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything considering nearly every ISP Provider out there has a basic cap on accounts that goes no lower then 250gig which is AT&T where the rest pretty much cap their accounts at 500gig a month. Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored, basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me what ever they could get away with having the problem turned to me.
I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question … “Are you going to restore the original settings to my account ? ?” but would always attempt to offer me some pacification to the account amounting to NOTHING acceptable always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me. Eventually in conversation with the last two people at HughesNet I spoke with would tell me “NO” and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment.
I have sent them several mails letting them know I am going to take action against them by first making public knowledge people they have done this to can file a Lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of. You are also allowed by Law to charge the Company a reasonable Labor Rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below …..
http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It
http://yourbusiness.azcentral.com/place-lien-against-company-2682.html
The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account. I made clear to them in mail they could not offer me a Popsicle and attempt to make me think it was a Steak Dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.
I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong costing the individual where it should have been the responsibility of the Company to make good.
no service
To; ceo of hughesnet
From mike and maryjane norpel
Hc2, box 63c
Williamsville, mo., [protected]
[protected] or [protected]
I have been qualified to get hughesnet service under the recovery act for months now but am still waiting for installation. I have called many times but get no answers. the us dept of agriculture has even written your company a letter in my behalf but still I get no internet installation. some of the people I have spoken with at your company get downright rude on the phone to me. they tell me they have no record, then the next will find it and say someone will call me in 48 hrs., but nobody ever calls. it has been a couple months since someone called and took my payment information, telling me someone else will call to schedule the install in a couple days, but that never happens.
For some reason your company makes it impossible to talk to someone with authority, and when I have asked to speak to such a person I am told that I am not allowed. this is poor customer service on hughesnets part.
I have asked who handles the broadband program under the recovery act, and they will not tell me nor will they let me talk with such a person to get help with my problem. the ag dept tells me your company was given a sizable grant to get broadband to those without internet in rural places and should be making that happen. I am going to file complaint with my senators offices, the fcc, and a formal complaint with the agriculture dept.in washington dc.,. it seems to me that you have taken taxpayers money and do not want to give the service that it was paid to you to provide. note; again before labor day weekend I called and was told someone would be back to me within 48 hrs.,. again it didnt happen. would u rather I just didnt do business with you? seems that hughesnet got that huge grant to get internet to rural areas, pocketed the money from the govt and dont want to give any service for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I apllied for Hughesnet in May 2008. I called for rebate info in June 2008. I did not call for service because I had not checked the service or tried to use the service. When the installer hooked it up, he asked me to sign and told me that everything was working. I saw the computer was online(but it wasen't) so I signed and he left. I was in the process of building a house, so checking for internet was not the first thing on my list of things to do. Later around the middle of July I checked it and it didnot work. I first tried to call Belkin, the Router company, They directed me to Hughesnet. I also called the installer, who directed me to Hughesnet. I called hughesnet and they gave me some instruction on disconnecting it and letting it sit before reconnecting it back up. I did this and it didn't help. I didn't call them back right then, because I didn't have time. I called back in August when I really needed the internet service. They said it was the modem and they were sending out another one. Now it is September 15th 2008 and I still have no service. Now they say that they cannot credit my account for no service for these months, because I did not call. and there is no telling when I will get service, because the modems are on back order. So I have never had service and still do not. Whats worse is they will only credit my account for 17 days, the time of the last call August 29, 2008. I am sending this to Better Business Bureau and to my Lawyer to see what can be done. Thsi is not the end of this. They will not take advantage of consumers in this manner.
Hello Mike!
I work for HughesNet in the Sales Department. I apologize so much for your frustration with the experience you have been having with our company. I have checked our data base with the address and both phone numbers you have provided above. You are not in our system for an installation. Data is kept online for 120 days via Orderstatus.HughesNet.Com - I have also ran a check on your physicall adress provided, and it's detailing that you are NOT eligable for the recovery act. Eligability is based on a number of circumstances, set forth by both Hughes and the Recovery & Reinvestment Act.
Contact Information:
(Listed Below).
- HughesNet Sales
Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)
Here is information regarding a Class Action Lawsuit against HughesNet:
http://www.druginjurylawyerblog.com/2008/09/pbm_files_class_action_against.html
PBM Files Class Action Against HughesNet --- Satellite Broadband Company
The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.
Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.
The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.
Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.
If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.
download allowance disappearing
The government agency that regulates satellite internet providers is the Federal Trade Commission or the FTC. I have filed a complaint with them about Hughesnet's "Fair Access Policy" and suggest that anyone having the same trouble as I am do the same. The FTC website is http://www.ftc.gov/
This is my story:
We have Hughesnet as our internet provider because we live in a rural area and this is the only high speed internet service we can get. We signed up for this service because we received a notice giving us a special price as part of the U. S. Government Recovery Act. Because of the special price we were given, we have a download limit of 200 MB per day. We have had the service for about 7 months.
During this period, their modem has locked-up on average 5 times a week which requires us to unplug it and then plug it back in and wait until it resets itself. Now, for the past week, we are losing our download allowance without even being on the internet. I did as they suggested and unpluged their modem from our router and we still lost download allowance...again and I stress, we were not even connected to the internet. It doesn't seem to matter whether we are connected to the internet or not, we quickly loose our download allowance. I have turned off all automatic updates for our software and it is still happening. We have a wireless router that is password protected and I have changed the password several times but this has made no difference. We have a virus protection and firewall so the possibility of a virus causing this is slim.
I have called their so called "customer service" department every day this week hoping I will finally get someone who will help me but so far they all just tell me it's basically my problem and they are not going to do anything. I have complained about their faulty modem numerous times but they don't seem to care. Each time I call, they tell me to do something like stop all automatic updated, unplug the modem from the router, etc.. I do this and when it makes no difference, I call them back and they just come up with some other excuse as to why this is happening.
Hughesnet has a monopoly in rural areas because we have no choice other than dial-up which is like having no internet service at all. It seems to me like they are ignoring our complaints because they are causing this to happen in an attempt to force us to upgrade our service at $25-$30 more a month. We seem to be at their mercy.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising
I have been with Hughes Net for about a year, nothing but problems. I have contacted them so many times it is not even funny. I have reported them to the FCC, Attorney General and they wrote them and said that the problem had been resolved. Took months to get a service man out and he replaced the modem, but the problem is not the equipment at your home the...
Read full review of Hughes and 9 commentsscam
I paid $400.00 to have Hughes Net installed. I was never told that there is a limited amount of download unless you download in the middle of the night. Will I have to go to work to pay their $70.00 a month so that does not work for me. When I signed up the technician told me all kinds of information but the lack of download. I have now wasted $400.00 on two months of service. They want another $100.00 to uninstall the equipment. My husband will have to take it down and we will mail it to Maryland to avoid the $100.00 fee. What a scam!
I am (not so) proud to announce that I have Hughes Net high speed internet connection (Pro Plus) since 4 days.
Aehmm - I had high speed internet access for approximately 12 hours. Since than the ridiculous FAP kicked in and stayed in for the last 3 day’s. What have I done? Did I overload my computer? Did I do anything what an internet provider does not expect from his customer? I commit, I did actually use the internet. I was in a forum, I did watch 15 minutes a news broadcast from Germany and I wrote 4 e-mails to my friends.
Well, now I have high speed internet connection if I actually not using it.
I am not willing to watch constantly the System Status page or count each bite that I surf in the net, I will terminate the service immediately since I still in the 30 days time frame.
The installer asked me for a additional $ 125 because I didn’t like to have the dish roof mounted and needed a pole. The installer refused to give a receipt for the $ 125. This ringed the first bell.
If you are really need high speed internet and noting else than Hughes Net is available, move into the city limits. Hughes Net is expensive and does definitely not provide high speed internet connection. If you use the internet for more than reading and writing e-mails, consider dial up, because it is faster.
Sorry for my English, I am German but you got the picture.
I got hughesnet on 6/01/11 and was initially pleased with the speed.
When I first called to order the service, I went ahead and purchased the maintenance plan for an additional $6 per month.
After about 2 weeks, the service would stop between 5pm and 8pm. So I called and scheduled a technician to look at it, and it was scheduled for the following Wednesday. On that day, the technician called to say that he would be out shortly after noon and to inform me that I must pay him $125 out of pocket for the service call!
I informed him of the $6 monthly service fee and he said I would have to take it up with Hughesnet. Anyway. I talked with Hughesnet and finally got it straightened out (or so I thought) and they finally agreed that they would waive the service charge.
But in the process of changing the service order to reflect this waiver, they had to reschedule the service visit for another day (rediculous).
So another week passes and finally, the service guy calls again to schedule the visit on the following Monday. That day comes and he again calls to say that he was informed to charge me the $125 service charge.
So I call them again to get this fixed, well guess what? In the process of fixing the service request, again they had to reschedule the service visit, and the service guy had nothing to do but wait on the new service order, but because of their assinine policies he couldn't come out that day.
At this point I was furious and told them the next visit better be to disconnect my service and send me a return box for their equipment. And they acted like they couldn't care less about the cancellation.
And here's the best part: It was 2 weeks before my month's service was up when I put in for the cancellation and the customer service person told me that if I decided not to cancel before my service was up I could with no charge, but if I let service lapse and decided to turn it back on, I would be charged a $25 reconnect fee.
I talked it over with my wife. and decided that even though the service was crappy, it was still better than dial up. So I called Hughesnet to tell them that I wanted keep the service, and even though it was still week before the cancellation I would have to pay a $25 cancellation fee to have it restored! PLEASE SAVE YOUR SANITY AND STAY AWAY!
The website is very clear in its explanation of the Fair Access Policy. You should have read all of that information first instead of relying on your installer.
The same thing is happening to me right now. Was not told anything about the usage, we have four laptops, by 5 pm all the usage that we are allowed has been used. I did not know that I would have to get up in the middle of the nite to get on my laptop if it was something important. I purchased my equipment new, but when something had to be replaced they gave me a used one, when I questioned it they said that is how they do it. I am disconnecting them myself, going to the bank to have auto payment stopped. If they want the rest of the money on the contract, they can sue me, I have three pages of phone calls that I made to them concerning crappy service. I have advised all my family and friends not to go with Hughes Net.
hughes net
I had gotten Hughes net about a year ago since it was the only thing avalible in our area other than dial up. HUGE MISTAKE! The equipment its self was $400 something, plus the so say free installment was $175. They said free install for a house, well I told them we weren't in a house, but in a camper. So the guy comes to install my internet and he's charging me $175 for the pole to put up. I told him the lady said it was free EVEN WHEN I TOLD HER I WAS IN A CAMPER AND NOT NO HOUSE! Well my boyfriend comes home telling the man we don't want the internet. The guy calls up his manager/ boss lady and he tells him if we don't pay up to take the $400 something dollar equipment that we paid for! No no sweetheart, we paid for it so we do what we want. Then they were gonna have to call the law. It's private property, the officer will say take it to small courts claim. So finally being nice my boyfriend gives him a check for $175. Well I download my favorite game IMVU not knowing about the internet usage the sales person never told me about! So my internet starts to act up and we call the sales person. She tells me what to do and my internst starts to work again. Well we decided to cancel since it costs to much and to much stress the people says they will take out a $300 something cancel fee. (I forgot how much but it was around that area or more.) So we are now waiting for that year or so to go by before canceling our services so we wont have to pay a stupid fee. Wish we would of gone with Dial up, oh and now I can't play my IMVU game no more. I don't know what Hughes net did, but now it wont work when it will work on other internet services. DONT GET HUGHES NET PEOPLE! PLEASE!
The complaint has been investigated and resolved to the customer’s satisfaction.
I pay 69 dollars a month and my net runs so slow i should get a cheap phone connection. can not upload pictures, runs very slow. Is there any thing I can do to get them to improve the service. I have talked to the people over seas wherever that is, he finall said a teck person would call me back, that wasa last week . and hughes just added some more load to a already over loaded unit. I guess money matters more. Is direct or wild blue any better?
thank
gene wright
very unreliable
Very poor reliability. There is built in latency; every mouse click must go up 25, 000 miles to the satellite, then down to the ground station, before it's on its way on the Internet. That's an issue of physics - not a fault of Hughesnet. However, the number of instances of DNS failures, failures to connects, "this website not available, " and similar technical network errors, which you would normally not assume were a problem of the ISP, are enormous. During some periods these errors can run to over 25 per cent. Because of the latency, satellite Internet is only a good choice if dial up is your only other option. Even then, dial up may be better for telnet. If you must use satellite, I recommend looking at one of the other satellite providers. I have heard that other satellite providers offer better bandwidth options, though I can't confirm this. My Hughesnet modem broke very shortly after it went out of warranty. Naturally, they were happy to sell me a new one at a discount, with a new contract. On the plus side, their off shore support personnel, though they seem to only be reading from scripts, have been able to resolve all problems, and they always call back.
customer service
I called Hughes Net preinstallation department and ask to speak with a manager. A manager by the name of Juley answered the phone and was very unprofessional and rude to me. I can't believe a manager could act like this. I am going to go with a different satellite company. I will not do business with anyone like this. I am glad Juley does not work for my company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never dealt with a company with such horrible customer service in my entire personal or professional life. I repeatedly asked for a manager over twenty times. I would never recommend this company to my worst enemy.
They have the worst customer service - don't buy the warranty - it covers nothing. Representatives are in India not USA where you ordered the service and expected to get support from. They can't differentiate between business and consumer accounts if you have more than one account and don't have the account numbers with you at the time of the call. There is no good alternative for internet providers out of the city limits. They are expensive and the download times are slow when it is running. Customer service agents get smart with you and have an attitude.
Hello There.
I work for HughesNet in the Sales Department.
You need to just call our Corporate Headquarters office in Germantown Maryland (Listed Below).
As for the agent being rude to you, I do apologize. Every call in and out of our call center is recorded, and can be pulled and monitored. If Julie was rude, she will be disciplined for her actions.
Sorry for your troubles, hope everything gets better!
- HughesNet Rep
Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)
My experience with hughesnet has been terrible.
The first rep I spoke with today (not in the US) couldn't help me, transferred me to another queue where the rep only dealt with global services, not hughesnet. Their service reps are not hughesnet employees. I called back and went through the whole thing again and got chewed out by Michelle in the Phillipines who thinks its my own fault if I got substandard service from hughesnet.
I cancelled my account, and after reading a few posts I think I should have done it sooner.
That sounds about right.
terrible srevice
HughesNet customer service is the most horrendous I have ever experienced. It took me 3 weeks to get a technician to come to my home to do the install. when he finally showed up, he was unprepared, and he told me I had to remove trees before he could do any work.
I dropped 6 trees which luckily only cost me about $600. upon completions it took 2 more weeks to get the same technician back to my house. upon his arrival, he installed the dish and router, but when he tried to configure the system he could not get it to work properly...
So what did he do? He just left and said that if I cut down more trees it "might work". There were no calls to the boss, no idea how to fix it, and left me with all the hardware hooked up but no internet.
That was 3 weeks ago, ... I have made 5 phone calls a day to customer service and their local service dispatch (ModorBrain). After finally getting through to someone who seemed to understand, I was promised that the issue would be resolved within 24-48 hours.
That was 3 days ago, I have still herd nothing. When I called back today, the manager whom I had finally gotten through to had left for a week vacation. (yesterday 3/21/11)
After researching and finding identical issues whit other customers, I have come to realize why HughesNet takes advantage of its customers... We have no other option... Therefore we wait and wait. we spend countless hours on the phone, we miss work waiting for their technicians to not show up without even a phone call, and we put up with their B.S.
I would hope that if a senior executive from Hughes Net read this complaint, they would definitely want names and numbers of the [censored]es who are representing their company. I WILL be passing the information along for their consideration.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello There.
I work for HughesNet in the Sales Department. However, i'm unable to provide you with any information on myself as my career would be at stake.
I don't agree with the way we do bussiness, however I'm just a represenative.
You need to just call our Corporate Headquarters office in Germantown Maryland. Tech Support (INDIA) Has no clue what the hell they're doing, and in the Sales Department they restrict and monitor everything we do, so our powers are VERY Limited.
As for the agents being rude to you, I do apologize. If you ever experience that, DEMAND to speak to a Supervisor. Every call in and out of our call center is recorded, and can be pulled and monitored.
Sorry for your troubles, hope everything gets better!
- HughesNet Rep
Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)
hughesnet forcing itself on someone who is not a customer??
I provide advise to a friend who is doing ministry in Haiti. He taps into the wifi at the church where he serves. Suddenly today he could not get into his email (yahoo.co.in). He put in the password, and up pops a Hughesnet window stating he has to pay their fee. His happened with both yahoo.co.in and yahoo.com. He never heard of Hughesnet. I saw his screen using Teamviewer (his internet worked on and off and this was blocking only his Yahoo email). I don't understand how this is even possible, so I can't advise. Ever heard of this? HELP! Next time I will use printscreen to obtain an image of the Hughesnet window to show you.
The church is a Hughesnet Customer, Dummy!
It sounds as if he is using the Church's internet and Hughesnet is probably telling the church to pay their bill or something...I have to say, I am a happy Hughesnet customer, and it is outrageous that you put a complaint about them up here simply because you are ignorant.
I could be wrong. But who provides the church's internet?
fraud like experience
I ordered Internet service to watch movies on Netflix.
I paid $400. My purchased speed was 1 Mbps. I was not able to watch Netflix movies so I ordered a speed upgrade to 1.5 Mbps. I odered it on 3/11 and reordered 3/12, 3/14, 3 /15. Sunday 3/20/2011 i was able to watch a netflix movie for 6 minutes before the computer reported a speed slowdown. I made a number speed tests wich were as slow as 256 Kbps for on a "UP TO" 1.5 Mbps connection. On monday at 9:52 am 3/21/2011 I made another speed test which showed 1.258 Kbps. I ran 3 more tests 1.177, 1.122, 1.346 Mbps.
So I reloaded netflix which seemed to load ok and started to watch at about 10:04 am. I played ok for about 2 minutes when it reported a slowdown again. This time I immediatley started another speed test again which showe as 0.347 Mbps. I now recognized a pattern. Since the original installation every First speedtest showed satisfactory download speed and the first few speed tests all showed satisfactory download speed. Aparrently after a short burst of decent download speed the speed is throttled down to about 15 to 25% of the " UP TO" advertised sped. With the hundreds of speed tests I have made I havebserved that the speed test appears to consist of initially very good speed which is interupted frequently and resumed at a lower speeds until I get a considerale lower speed than what I ordered and pay for.
This is not obvious whit normal surfing, e-mail or similar use, But when downloading a 37 MB file takes 5 hrs and 52 minutes I am obviously not getting what I am paying for. I have now come to the conclusion that HughesNet is very ingeniously and deliberatly cutting back on the service they provide. Their "Fair Acsess POLICY" appears to me as a ingenious sceme to oversell their bandwidth by a tremendous margin. Not being a lawyer I can only call it outright fraud. Does anybody out there know werther my observations and conclusions are correct or whwther I have finaly gone NUTS ?
The complaint has been investigated and resolved to the customer’s satisfaction.
everything
Apparently and with no notification whatsoever, they can take your stored credit card number to pay the next months bill in the same month you already payed for. I have been told that oh well when you store your credit card details, you authorize us to take money out automatically. They have nothing in the details about that or anything else whatsoever. The bill payment online is so simple a 5th grader probably made it, there aren't any real customer service details anywhere on there. This company will try to give you the runaround unless you put it straight and refuse to give up. They also can't refund the money they stole from you, embezzlement anyone? Go without internet or go with crooks from India that like stealing your money.
HughesNet provides about the worst product and service of any kind that I have ever endured. If you're thinking of using HughesNet, DON'T DO IT unless (like me) you have absolutely no other alternatives for broadband, in which case you should be prepared to suffer. A longer verson of my own tale of woe can be found at
http://guppylake.com/nsb/HughesNetSucks.html
this is jay magby 65 toby ln arkadelphia ar 71923. [protected]. once again you have lost my payment $70 feb 28 2013, sent to po box 96874 chicago ill 60693. receipt # R204589803121...my acc #DSS30542492.
Msn - hotmail is free! There fore you dont need to pay. Secondly my security is high and that is pay to each month.
I have was a Direct PC then Direcway and now HughesNet customer for approximatly 8 years.
The service was always acceptable until the name was changed to HughesNet about 2 years ago.
I am paying for their 1.5mb speed at $80/month. I have experience 1.5mb speeds at 2:00 am. 7-11pm speed are typically 200k down and 100k up. There service man has been out a couple times and repointed the dish in the last 2 years. No help.
Long before you hit their 500mb Fair Access Policy Limit your speed will be throttled down. If you hit the 500mb limit you can expect 14kb download speeds for the next 24 hours.
Basically HughsNet has oversold their bandwidth and cannot do anything about it untill new satellites go up.
If I had any other choice I would buy it. The only other option is an Cellular Aircard. But they have a 5Gb limit per month and then charge a fee per kilobyte.
If you are considering Hughsnet, if you have any other options...use them, if not at least you have informed yourself as to what you can expect!
I recommend everyone with a complaint do 2 things:
1. Call their home office in Germantown Maryland at [protected], Dial 0 for the operator and ask for Executive customer care. You will get someone who can speak english and will actually try to solve your problem.
2. Complain on the Better Business Bureau website at : http://www.dc.bbb.org
This is the Washington DC office which has the records pasted below on this business.
Notice there are almost 800 complaints in the last 12 months, as of 3/31/2009, their service is going downhill!
This only shows the number of people that bothered to complain. I imagine the total number of disatified customers would be at least 5 times this number.
Name: Hughes Network Systems, LLC
Phone: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
Google map Mapquest map Yahoo map
Business Category: Television-Cable, CATV & Satellite, Internet Services
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Mr Prandman Kaul (President & CEO)
Complaint Contact: Mr. Jordan Klevenow (Excutive Customer Care)
Other Contacts: Ms. Ellen Martz (Senior Director, Customer Service)
Alternate Business Names
HughesNet
Additional Locations and Phone Numbers
100 Lakeforest Blvd., Gaithersburg, MD 20877, Montgomery County
[protected]
[protected]
Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Customer Complaint History
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 1671
in the last 12 months: 783
Complaints Concerned:
Selling Practices (100 complaints)
94 Resolved
4 Delayed Resolution
2 Company made every reasonable effort to resolve
Advertising Issues (104 complaints)
100 Resolved
2 Delayed Resolution
2 Company made every reasonable effort to resolve
Service Issues (611 complaints)
584 Resolved
17 Delayed Resolution
10 Company made every reasonable effort to resolve
Customer Service Issues (5 complaints)
5 Resolved
Credit or Billing Disputes (278 complaints)
265 Resolved
9 Delayed Resolution
4 Company made every reasonable effort to resolve
Delivery Issues (34 complaints)
30 Resolved
2 Delayed Resolution
2 Company made every reasonable effort to resolve
Refund Practices (116 complaints)
104 Resolved
11 Delayed Resolution
1 Company made every reasonable effort to resolve
Product Quality (210 complaints)
199 Resolved
9 Delayed Resolution
2 Company made every reasonable effort to resolve
Contract Disputes (100 complaints)
96 Resolved
3 Delayed Resolution
1 Company made every reasonable effort to resolve
Guarantee or Warranty Issues (30 complaints)
30 Resolved
Repair Issues (83 complaints)
82 Resolved
1 Company made every reasonable effort to resolve
poor connectivity service
We have made 37 phone calls over the past 10 months to HugesNet regarding poor Internet connectivity or no connectivity. Their 'fair use' policy is a joke! We downloaded 2 songs from I-Tunes and were unable to use our Internet the entire next day! They offer "tokens" you can purchase on top of your monthly fee to have your service restored! I understand they are running a circus... but tokens? Do i really have to waste more of my time and money purchasing and cashing in "tokens"?We already pay $80 a month for a service we are only able to use, at best, 15 days out of the month. We weren't even able to download a movie for our kids to watch... It was going to take 22 hours to get it fully downloaded! In addition, every time we call, the customer service is extremely poor! My last call was 1 hour and 51 minutes with no resolution!
The complaint has been investigated and resolved to the customer’s satisfaction.
About Hughes
The service is known for its availability, as it can reach locations beyond the reach of cable and DSL. HughesNet offers various plans that differ in data allowances and speeds, designed to accommodate the varying needs of its customer base. These plans come with a built-in feature called the "Bonus Zone," which provides users with additional data to use during off-peak hours.
In addition to internet services, HughesNet also provides business solutions tailored for small and medium-sized enterprises. These solutions include business-grade high-speed internet and additional features such as enhanced security and business support.
HughesNet's equipment typically involves a satellite dish and a modem, which are required for the connection to the satellite network. Installation is conducted by certified professionals, and the company provides customer service and technical support to assist with any issues or questions that may arise.
While satellite internet is generally not as fast as fiber or cable, HughesNet's service is designed to support common online activities such as browsing, emailing, and social media engagement. However, due to the nature of satellite communication, there may be higher latency compared to other types of internet connections, which can affect real-time online activities like gaming or video conferencing.
Customers considering HughesNet should evaluate their internet needs and geographical location to determine if satellite internet is the most suitable option for them.
Hughes Customer Reviews Overview
Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.
Overview of Hughes complaint handling
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Hughes contacts
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Hughes phone numbers+1 (866) 347-3292+1 (866) 347-3292Click up if you have successfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (866) 347-3292 phone number Click up if you have UNsuccessfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling +1 (866) 347-3292 phone numberCustomer Service+1 (844) 737-2700+1 (844) 737-2700Click up if you have successfully reached Hughes by calling +1 (844) 737-2700 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (844) 737-2700 phone number Click up if you have UNsuccessfully reached Hughes by calling +1 (844) 737-2700 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling +1 (844) 737-2700 phone numberSales855-543-5405855-543-5405Click up if you have successfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have successfully reached Hughes by calling 855-543-5405 phone number Click up if you have UNsuccessfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling 855-543-5405 phone numberOrder by phone
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Hughes emailsguest.services@hns.com100%Confidence score: 100%Support
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Hughes headquarters841 3 Fountains Drive, Unit 248, Murray, Utah, 84107, United States
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