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Purchased new computer with operating system upgrade from Windows Vista to Windows7. Very, very slow service, worse than dial up. Have been on the phone with Hughes 4 times in 24 hours and have had to pay $5.00 for somw sort of token to address "exceeding download"problem. This is robbery as I am allowed one free token per month, and because of changes in op. system I have already used two tokens in 24 hours. Tokens are $5.00 apiece. I already pay a fortune for the monthly provider service and have for eight years. Have I any recourse?
We have had them for 5 years. We live in the country and therefore no other provider is availbe for us to use. I have decided to go back to dial up. I actually believe that dial up is much much faster than this so called high speed garbage hughes net has. They duped us into upgrading our service and charging us $400 with a so called rebate, which we never received, and then tell you that you only have limited use. Their customer service dept's are garbage as well. They always seem to make it your fault. Everytime you call in, it's a different problem. First they told us to check our usage, then speed tests, then they told us it must be our computer (which is brand new). They even went as far as telling us to turn off our anti virus stuff so that the computer runs faster. It's amazing. This is by far the worst service I have ever had. I too find it amazing that they are still in business on the garbage they sell people. After being placed on hold for over 20 min, I finally got them to give the address for their legal dept, which at first they told me they couldn't give out. I hope more people sue them like I am so that this end and more unsuspecting people dont fall into their trap of lies and deceit. Thanks for reading this, I hope it helps just one person not make the fatal mistake of getting them.
The URL is ftc.gov for those wishing to file a complaint. Please do so!
http://ftc.gov/ftc/cmplanding.shtm
I get about HALF of dial-up speed when this POS is actually working at all. We called their "customer service" and were told that we should try using the service between 3 and 6 AM because of the high volume of internet traffic.
At no point were we advised of a limit on the internet usage but that would explain why the service works fine (by their standards) one minute and then pretty much QUITS for 24 hours or longer. I can't even just check my email or load a webpage. This is insane and these people should be paying US for the aggravation.