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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:07 pm EDT
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Hughes bait and switch

This is the mail I sent to HughesNet and was called back by an individual who did not know anything and continually informed me they could not return my account back to its original status. I started sending them an Invoice once a month for 3 months. Current to date there has been no response from them which tells me I can now file the lien against them and take HughesNet property enforced by the local Sheriff. This ANYBODY can do to any major company or corporation for proof of violation which I have. Like most who have posted here I was sold one type of account and 2.5 months later it was changed without my knowledge, hence Cyber Crime, hence FBI investigation because of what they do with customers accounts without permission. I will be filing on them the end of this month.
NOTE what I am doing is PERFECTLY legal, hence your warning of what I am about to do if you do not settle with me. I would appreciate it if un-knowledged people would STOP calling me. You cannot offer me a Popsicle and then try to convince me it is a steak dinner. If you cannot have a person call me who can speak fluent ENGLISH and be knowledgeable of your business and US Law concerning the call is wasted and I will terminate contact ! ! ! http://yourbusiness.azcentral.com/place-lien-against-company-2682.html http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It Imagine this information being made public to the proposed 19 million customers you have all across the United States. You have but one more opportunity to settle with me and this is the first information I will make public.

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3:25 pm EDT
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Hughes bait and sell

On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed more than determined to charge me.

On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything considering nearly every ISP Provider out there has a basic cap on accounts that goes no lower then 250gig which is AT&T where the rest pretty much cap their accounts at 500gig a month. Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored, basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me what ever they could get away with having the problem turned to me.

I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question … “Are you going to restore the original settings to my account ? ?” but would always attempt to offer me some pacification to the account amounting to NOTHING acceptable always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me. Eventually in conversation with the last two people at HughesNet I spoke with would tell me “NO” and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment.

I have sent them several mails letting them know I am going to take action against them by first making public knowledge people they have done this to can file a Lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of. You are also allowed by Law to charge the Company a reasonable Labor Rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below …..

http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It

http://yourbusiness.azcentral.com/place-lien-against-company-2682.html

The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account. I made clear to them in mail they could not offer me a Popsicle and attempt to make me think it was a Steak Dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.

I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong costing the individual where it should have been the responsibility of the Company to make good.

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11:24 am EST
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Hughes american recovery act bait and switch

WOW! What a fiasco. After a year and a half of substandard service, service caps and slower than imaginable speeds, I called to cancel my service as per my agreement under the American Recovery Act. AFTER holding on 3 DIFFERENT 800 numbers for a total time of 2.5 hours, I finally spoke to someone. Upon informing them of my intent to cancel, I was offered a medley of things including tokens for free use, reduced this and that and apologies for the stuck in the mud nature of the service. However, things changed when I maintained my desire to cancel. I was then informed that I was a part of some "power" package that I NEVER agreed to.
I had called in upon receiving the AMA offer after moving out to the country. I had asked and was assured REPEATEDLY that I was not in a contract and would pay no cancellation fee. However, on this call, I was informed that I would owe $160 for cancellation before the expiration of this phantom two year agreement. This is absurd! They had no apologies or answers for this. They also kept towing the company line that a cancellation fee is not removable despite the fact that I was signed up for something that I did not agree with.
I am going to the mat on this one. It isn't about the $160; I could care less. It is about how rural people repeatedly get the shaft on services, treatment and blatant disregard for our rights as consumers. I am tired of various companies believing that your location determines how they can treat you without reprisal. Scorched earth on this, I promise you that. I have the ability and the desire to make sure this doesn't keep happening in my state.

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Miss Dis Gruntled
Santa Clarita, US
Feb 05, 2013 5:21 pm EST
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I wish I'd done a search for complaints before signing up with HughesNet last year. Your experience would have been useful. My bad experience JUST occurred, though, after I moved to another town. I hope you do go to the mat for the money they owe you.

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1:21 pm EST
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Hughes wont quit charging my bank acct!!!

I have had huges net for a while, maybe a year and a half. I didn't have too much trouble with the service itself, but they had my c. C. Number, and did a direct debit every month for my bill. This is where the trouble started!
They will not quit billing my credit card!
When I call them about it, first they tell me that I changed to dish, and I will have to go to them about my problem! Then I tell them no I don't, it isn't dish that is biling me, its you! Then they tell me I don't have an account with them! Then I tell them I must, you just billed me again, I am looking at my bank statement right now! So them, I give them the transaction number for the cancellation I did over a month ago... Now, get this!
They then tell me... Oh, that wasnt a cancellation call! We told you at that time that the office was closed, and you would have to call back to get your service turned off!

Folks, they will reach into your bank account and simply take your money and you are helpless to stop them! It doesn't do any good to ask to speak with their supervisor, they wont let you! These people are crooks, and they are expetts at fronting you off! My only option is to take time off work go to my bank, and sign a thing to stop them from chaarging anything else to my account! I want my money back! Not just stopped from charging my account!

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Update by mfrench37033
Dec 22, 2012 2:24 pm EST

They have made it right. It took me forever to get a supervisor on the phone, but they made it right. Took me over 8 hours of talking emails, phone calls, letters, but they made it right.

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Stimpy28
Leander, US
Jan 28, 2013 11:16 am EST

I phoned Hughesnet and informed them I wanted to cancel. Then they dropped my call. If they wanted to speak further with me, they have had my contact information for over 10 years. They could have called, but they failed to do so.

A few months after disconnecting all equipment and moving to a new city, I am contacted by a collection agency and told I owe Hughesnet for two months of service - service which I had requested them to CANCEL.

Why would Hughesnet refuse my request to cancel, and then keep charging me? To top it off, they refused to cancel this so-called "debt"! Don't let this happen to you - stay away from Hughesnet.

Unless you enjoy having companies trying to automatically debit your credit card for services which you had previously requested be cancelled.

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6:31 pm EST
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Hughes lying, stealing technician

After month of unreliable service HughesNet sent a technician to my home to install a new modem which they mailed (and I was unable to "register") The technician did not install the new modem (HughesNet confirmed that the old modem is still in use) The technician took the mew modem and as of today, 11/26/12 has not returned it to HughesNet. HughesNet has charged my account with $100 for the missing modem. The technician is Jerry Rogers at [protected] and of course does not answer his phone and does not return calls and does not provide proof that he mailed the modem.
There are so many complaints against HughesNet when is someone going to step in and tell them to be honest?”

D Johnson

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3:59 pm EST
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Hughes not telling me that the internet was not unlimited

I just purchased Hughes Net Internet and was so pleased as I dropped Direct TV due to the price of $75.00 and half of the shows I never watched. Hughes Net should be held liable for telling people that their Internet is not unlimited. I am 1 day over the cancellation time and now am bound by them for two years for $50.00 the 6 months and than $60.00 after that. I could not find an
Internet provider in our area . Long story short, I recently lost my husband and was looking for an Internet provider that cares about people. I receive 20GBytes per month and have netflix for $8.00 per month. I am now told after the fact if I watch a movie I am charged $5.00 for a token so I can watch the rest of the movie. I do not know why the Better Business Bureau does not get involved. When they install the equipment they have you sign an installation agreement of 4 pages of fine print. Does the installer have five days to sit with you and go over all the particulars.. For now I will make due, I have no choice. I think you would keep more customers if you were honest. Sincerely, Diane Doyle

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10:46 pm EDT
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Hughes billing

Hello, Look I will start by saying that sending this email may help and it may not, I was given this email address and it may not even be any good? I guess we'll find out. I hope it is better than India customer service that cant and wont do anything for you. Since I am sending this email I will start from the beginning. I will start by saying that I am a business owner that has to have Internet service to operate so I chose Hughes net over some others.Well I was pleased to start with cause I actually talked with an American that could understand English and he gave me a good deal that turned out to be true with no hidden charges. Well I cant say all that about the company that installed the service the installer was suppose to show up between 9am and 12 noon well he called numerous times tell us he was running late no problem until his lat call at like 7PM and he finally showed up at 830PM and finished at almost midnight? He acted like he didn't know what he was doing oh might have had something to do with the alcohol I smelled on his breath? I didn't say anything because like I said I have to have Internet so I overlooked that. I even didn't say anything to tech line when I called in 2 days later because the service dropped to dial up and found that the dish was not pointed exactly where it needed to be and was not tightened up like it should have been again must have had something to do with the alcohol? Any way after I rectified the issue the system was fine for all this time up until just recently when I was notified that there was the new GEN4 sat out and was asked buy INDIA if I wanted to upgrade and I asked did I have to and I was told no but that if I did all these magical things would happen well of coarse I asked what the charge would be and I was told nothing 0 except for the service plan so I said pk lets do it. Well the same drunk came out and installed the hardware this time didn't smell the alcohol so he finished everything was cool liked the speed everything the problem came today when I saw that Hughes net took over 300.00 out of my account that I did not even authorized and was not told about. So I called customer service this evening to be rudely told I was told about the charges and that I would have to live with it. Well I still need Internet service for my business but i don't have to except anything. I tried to explain to the guy that we jut paid our service up almost 240.00 and I expected that Hughes net could help with giving me some kind of compensation for just paying for an old plan and upgrading my plan to even be a customer with hughesnet even longer. But know who ever the customer service rep was I spoke to would rather me to cancel the service and get out of a contract and get 200.00 back any way. So I tried to explain to him that I would be OK as long a I could get a credit for the 199.00 I was charged back and we could keep trucking but after the way the guy treated me all I want to do is cancel period. I really hope this is not the way hughesnet takes care of their customers. So if this is a good contact address please look at the concept of giving me a credit for the installation when I was told it would be free and the installer even said it was free? If not I am just going to cancel and send back the hardware back and we will call it a day and I will just have learned a lesson about Hughes net and I will definitely tell everyone they better stay away. Please respond back soon our account # is DSS9833477

Thank You

James Meadows

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rranc1st
Otego, US
Mar 17, 2013 12:00 pm EDT

Internet Service is NOT usable. Can't get anywhere for past several days in this part of NY State. You may get to a websites first page, but any attempt to log-on to any site fails. Reports "Connection lost or Site took to long to respond". All HughesNet customers in this neighborhood having the same trouble.

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8:34 am EDT
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Hughes stolen funds

On Sept 7th 2012 I cancelled my Hughes net service after putting up with their useless service for two years, I recieved a confirmation email of my cancellation stating my service would be discontinued at the end of the current billing period which was Sept 28th 2012. On Sept 28th they charged my account an additional month and said the would refund the money they took from my account. After two weeks they managed to send the box to return their crappy equipment but I still havent recieved a refund

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1:29 pm EDT
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Hughes deceptive practices

First of all I will say DON'T pay attention to those commercials from Hughesnet. They are all lies.
I signed up about 4 months ago. The first month I had a fairly good connection and great speed. Did not notice any slow downs or interuptions in service. But then the real fun started during the second month.
Once I started my second month; my actual speed slowed way down. I would even see it drop below 15kb/sec during downloads, and on the very rare occasion it would jump over 50 but suddenly drop back again. The few times I talked to "Tech Support" during that month; both times I was told that all my problems were caused by my router; that I needed to replace it. One guy even told me that he had to reset his router everyday and that I should too. Of course, before you get to these out-sourced techies, you have to listen to their insane phone message "Is there a tree blocking the antenea?" Oh. My. God. You are correct, a tree has magically grown tall enough in 3 months to block your antenea...thanks for all the help.
Due to circumstances, I will most likely need to move. I wear a brace on my ankle (Doctor's orders) and all I am reading about is people having to pay $400 to have their crap equipment removed or pay another $100 to have someone come out and take it down just to give to you and mail it back to them.
Can any one suggest anything I Can do.

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Dena Fields
Russellville, US
Oct 18, 2012 8:16 am EDT

I have experienced the same problems that you speak of. The slow down after the first month the router needs to be replaced, blah, blah.The weather will cause you problems yada yada, I would lose connection if there was a cloud in the sky.LOLThen I get to the part where I get disgusted because they have sent me five routers in over a year and I call to cancel. They send me a box to return their equipment . The satelite is on my roof so I have to find someone to take it down for me.In the meantime the ups man comes to my door and informs me that he was sent to pick up my return items. I inform him that I will send that box in when i have the satelite removed from the roof. He demands that i have a box ready for him to take with him that day or he will not return to my house to recieve or deliver anything. I put the router and cables in that box and gave it to him. I proceed to call Hughsnet for another box and label to ship the remaining equipment back in. They tell me that they are sorry for the inconvience but they can not send me another box, I will have to pay to have the remaining equipment shipped in order to avoid the fee for that equipment.Big rip off.

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12:09 pm EDT
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Hughes abysmal service

After a few months of marginal internet access, service was completely lost. At first, it could be restored by spending hours on the phone to HughesNet customer service, but ultimately it was irretrievably lost. HughesNet finally decided their equipment was faulty and offered to make repairs TO THEIR EQUIPMENT at a cost to me of $150. I cancelled and was faced with a $355 early termination fee. Two days after cancelling they called and offered a free service call and three weeks credit, but it was too late as I had signed up with another service provider. After weeks of attempting to negotiate a settlement, I reluctantly paid the $355. Customer service is in the Philippines, difficult to understand, and can only read from a script.
DO NOT UNDER ANY CIRCUMSTANCES SIGN UP FOR HUGHENET SERVICES - YOU WILL REGRET IT!

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5:40 pm EDT
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Hughes internet service

We had to switch internet providers when we moved out of town into a very rural area. HughesNet had commericals that seemed to fit what we needed. When we signed up. We told them there was three computers and a game system that ran most of the day. They put us on the best plan for $180/mth. What they failed to mention was the had daily mega bites amounts and when you came close to going over they slow down your internet. First of all we couldn't even run the game system, can't play youtube videos, and three computers drain the mega bites in a half of day and that is just being on facebook. You have to literally call them everyday, to cash in a token to reboot your system. You never talk to an american, and their whole customer service sucks. Thankfully we use a prepaid visa or I am sure they would have their fingers into our account pulling money out before the bill is due, they always post notices when you log on to your internet about bill being due and it's always two weeks before your bill is even due! BEWARE! Stay awayfrom them. If you want to count your mega bites go with a leading company.

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sheri birdseye
Gold Hill, US
May 09, 2010 11:27 pm EDT
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Hughesnet charges me $30.00 more per month than my last provider and the service is HORRID!
The service is slower than the very first dial up. My emails will only load with errors on the page, and will not delete. This has happened since I got the service a year ago. I have talked to everyone in India, to no avail. My computer is virtually unusable.

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5:43 pm EDT

Hughes pathetic service top to bottom

We have had Hughes No Net for 10 years. We moved to a rural area 30 miles North of Kansas City and the phone service was real bad so we saw a Hughes No Net commercial and decided to give them a shot. Worst mistake you could possibly make. Speeds were pathetic from the get go. Takes time to shoot a signal down from 15 miles in space. Customer service is in INDIA. Try talking to a INDIAN that speaks english about like my 15 year old donkey. If you like 30 to 45 minute waits on customer service calls and then you get cut off...welcome to Hughes No Net. Last month I called Hughes No Net and told them to kiss my ### and cancelled service. I was never so happy to be rid of a totally "worthless" company. Hughes No Net is a pathetic excuse for a company. From top to bottom...Hughes No Net sucks. Read their customer ratings. 83% of their customers rate them 1 star out of 5. That is pitiful. Please...don't fall for the flashy Hughes No Net commercials. They are bogus just like Hughes No Net. Avoid them at all cost. Hughes NO Net SUCKS !

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7:20 am EDT
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Hughes removal of satellite dishes

I have tried to call Hughes net. The party that owned this home previously had several of Hughe's dishes on the house and property, I wish to have that equipment removed, I refuse to hire an independent contractor to perform this task, I feel it is up to Hughes to do so.
I never met the seller and have no clue as to the telephone number associated with the account. You may reach me by email at: [protected]@gmail.com

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Soldotna, US
May 21, 2012 7:27 am EDT

http://www.ehow.com/how_6832536_remove-hughesnet-tools.html

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1:26 pm EDT
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Hughes false advertisement

I am very bothered by there false advertising. Every time there ad comes on TV. I had there service and it was slow and very bad and there customer service is poor also. I do not think they should be able to advertise that they are the fastest and it is free to install. They charged me and it was just the slowest internet I have ever had.

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harland irons
redfield, US
Jan 14, 2015 11:41 pm EST
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I have that Hughes net, supposed to be very fast, sometimes it is, I pay one hundred dollars a month, and run out of those tokens or bytes before half the month is gone. I was told by the lady on the phone when I god this service, if rain or bad weather affected my incoming signal, and she said no problem, because there was filters in place to keep this from happening. I tried to cancel my service for several reasons to include the above, but they said no, you signed a contract. I understand that but do not lie to me, to get signed on. Why would I want to pay a hundred dollars a month, and can not even get to the 15 of the month, before ever thing is very slow, to load, this is the 14 Jan 2015 it is shameful the crooks we have in this world. I will pay till the contract has ended, and then they are going to get this junk out of my yard, and then I will go back to that telephone line internet service, even if it is somewhat slow, and buffers a lot.

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8:00 pm EDT
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Hughes terrible customer service after cancellation

I was referred to their service by DishNetwork. I had the internet installed on Friday January 20. I tried to use the internet the next day & was cut off due to over limit. I called and cancelled the service after spending about an hour on the phone asking for a supervisor. Was told they would send me a box to return equipment. February 15th I called them again because I had not received the box to return the equipment & was told they were back logged & I should receive it shortly. March 30th still no box, received a collection letter for $324.00 called billing [protected] spent 44 minutes on the phone & was told I would receive return boxes in 4-5 days. On April 2nd I started receiving calls from the collections department, 6 on my husbands phone and another 2 or 3 on mine. Told them they need to read notes before calling that I am waiting on boxes. That I have no problem sending their stuff back just send me their authorized return box. Two different people called today & I am tired of explaining. I called them back tonight spent 1 hr 27 minutes on the phone & was told because of my modem type they never will send a return box, that I should not have been told they would & that I needed to send the merchandise back on my dime & get a refund from them in about 6 weeks. This is wrong, I have filed a complaint with the Texas Attorney Generals office and my next step it to call their corporate office.

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8:30 pm EST
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Hughes not returning money they owe you

They overcharged my bank account which caused me to go into overdraft so after they went through a call review and decided i was right they said they owed me 195.13 which they would refund to me it could take up to 45 days to process if i wanted a paper check or i could give them my debit card again and they would refund it to there (right they took it out of there the first time why would i do this again). So after calling for a month and a half and being told over and over the check was coming i found out today after speaking to someone who speaks english that they dont issue refunds if you have a active account they only can credit the account so needless to say the account is cancelled and lets see how long it takes for me to get the refund now. DO NOT USE HUGHES NET THEY ARE A TERRIBLE . They will lie to you

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4:46 pm EST
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Hughes charge of termination fees

I cancelled service only one day after installation, as we happened to locate an alternative. I was assured by the "customer service" representative that I would not be charged a cancellation fee, because service was terminated within the trial period. Today I checked my bank account to find that Hughesnet had charged $400. When I called customer service, I was informed it was the termination fee. I explained that I was told there would be no fee, and in fact, was reading directly from their website during the call. The representative then told me my complaint had been "escalated", and I would be contacted in 3-5 business days. I had no explaination of what "escalated" meant, nor was I sure I would be issued a refund. This required a call back, and speaking with a supervisor, who somehow was able to assure me of a refund within the next couple of days. You have to be persistent with these people, and even a little pushy, or you will get taken advantage of.

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6:43 pm EST

Hughes worst company ever

As if the other customer reviews weren't bad enough let me add to the pile! I have NEVER in my life dealt with such a horrible and shady company! Do not sign up for HughesNet even if it your only option!
This is our story. My husband and I moved to a semi rural mountainous area of California. We were told that HughesNet was our only option for Internet service. My initial call to the customer service line (thru earthlink) was to India. I felt very very discouraged with this call because the man on the phone was speaking very fast and was very hard to understand. He kept trying to sell me packages and other add ons that I did not need. I explained to him that I wanted the fastest and most reliable service; and that I wanted to be able to stream hulu and Netflix through my blueray player. I very simply asked of this was a service they could provide, and he said yes no problem. He further went on to explain that he needed a credit card on file to secure the installation fees and that my card would not be charged that amount until the day of installation. I felt VERY weary of giving out my card number to him because the call was to India and it felt very unprofessional. I should have trusted my instincts. After giving all my information he told me someone would contact me in 3 business days to set up an installation time. When the installer called me I again felt a bit uncomfortable because it was not done in a professional manner and he seemed to be calling from his home. He set my installation date very quickly so I was pleased with that at the time. At that time he asked me if I had any questions and I told him that instead of the credit card they had on file I would like them to take out our installation fee from our debit card and take my credit card off file. He told me to call the customer service line and they would be able to help me. I did call that day and the woman removed my credit card information and replaced it with our debit card. I again asked her to confirm that my card would not be charged and she said yes. I also confirmed with her at that time the amount that would be charged on our debit card. I also confirmed with her that was the ONLY charge that would be taken out of the debit cars and we would be billed monthly for our services..she said yes. Once our service was installed we quickly realized that we were unable to stream ANY video at all! We even gave it a couple days and tried different times of the day to no avail. This was EXTREMELY frustrating since the service isn't exactly cheap and we were not given what was promised.

This leads me to the absolute most deplorable customer service experience my husband and I have EVER had in our lives! He called to speak to someone about the problems we were having and got the run around of his life! The woman he initially spoke to basically told him there was nothing he could do. Then after a lengthy conversation full of complaints and a request to talk to a supervisor she offered to upgrade our service so we would be able to download videos. My husband's frustrations grew because he had told her MULTIPLE times that we were told we could stream video and that's why we got this service. He continued to ask to speak to a supervisor and was put on hold MANY times and never helped any further. Another rep told him she couldn't cancel his service today at all and we needed to pay $170. (I'll get to the improper billing later! Can you believe this?!) Finally after being pushed around from rep to rep and on hold for a very long time the woman told my husband that her supervisor was unavailable and the computers were down. She told him she would call him back later in the day. He very specifically asked if they would be calling him back today with a solution and she confirmed that several times. No one called us back of course. That brings us to today. My husband called and had to basically start all over with a new rep! It didn't appear they had any of the previous call or complaint in their computer! After again getting the run around and demanding to speak to a supervisor he got on the line with a manager named Roland. After another very lengthy discussion he agreed to remove the monthly charges but still was insisting we pay the installation fee. At this point I think my husband is the most angry I have ever seen him! He explains to the manager once again that we did not receive the services we were promised and that he was not paying for anything. He asked to speak to Roland's supervisor and he told my husband no. He then asked for the corporate number and address to speak to someone else about this matter. Again, Roland refused to give him any further contacts. He then explained that they could do a "call review" and get back to us regarding the installation fee. My husband said if that was his only option then he would like to move forward with that process. He asked how long that would take and the manager could not give him any sort of time frame. At this time he told my husband he would have to call the sales dept. on his own and report this and gave him a case number and a phone number. My husband called the phone number given and it was to an EMT service in Washington! He then called the manager back and told him it was the wrong number. Roland told him it was the only number he had and that we would have to look it up on the Internet (which was just cancelled) ourselves.

This company is an absolute scam! I have never in my life dealt with such a horribly irresponsible customer service company! This is the worst experience of my life!

Now to the improper billing! I checked my credit card and I had a pending charge for $40. I have no idea why or what the amount was for. The first woman I spoke to told me that it wouldn't go thru but she could not remove it for me and also didn't know how long it would take to be removed from my statement. The second woman I spoke to said I would be sent a mail in rebate for the amount! I was never told of this charge and certainly not of any rebate. No one could explain to me what the charge was actually for. Our next issue with the billing was the charge of $170 they said we owed before we could close our account. Initially they told us $99 for the installation and $9.95 for the first month service charge would be billed on the day of our installation. Since I switched the card to our debit card information I was expecting the roughly $110 to be taken out of our account on that day. Again let me tell you that I confirmed with the rep that this would be the only charge taken from the debit card! However they were trying to charge our debit card $170 instead of sending us a monthly bill for our services as I also confirmed would happen! That charge is wrong anyway, since our monthly service was supposed to cost $39.99 for the first three months and $59.99 after that!

I hope this is helpful for people and I wish I would have done more checking up of HughesNet before I got into this mess!
I will be reporting them to every agency I can and will continue to fight the charges!

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11:31 pm EDT

Hughes stay away

This company will screw you over. Internet service is far from high-speed, it is more like dial up. Had the service from July of 2006 until October 2010. I was on the month to month plan, so I thought. When I went to cancel I was told that I would have to pay a cancellation fee because my contract was not up. I told them that I was on the month to month contract and they said that when I upgraded to the new modem it meant I signed up for a 2 year term. The upgraded modem was something they MADE you do and never told me about the contract. I also inquired about getting a return on the equipment like it says on their website and they replied that they don't buy back old equipment. I told the rep that it says so on your website and that I was looking at it right now. They said they knew nothing about it. Customer Service people are rude, don't speak english and have hardly any knowledge of what they are doing. I am still fighting this fight with this stupid company. And I have huge worthless satellite on my house! If you are looking to get high speed internet in the rural areas try a Verizon Mi-Fi. $59.99 for 5 GB usage (We never go over that). Not something for streaming games or videos online but worth checking out if you use facebook, e-mail and downloading a few songs, etc.

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agitated@them
Palestine, US
Oct 21, 2013 6:50 pm EDT

Same problem with Hughes Net. A Rep called me one evening and said they will be shutting down the satellite that my current modem runs on. He precedes to tell me that they will need to upgrade me to the Gen4. I've been having connection issues and was glad to know they were planning an upgrade. I however, have read up on Hughes net and their antics. So I quizzed him on the contract issue. He told me I would have to sign a new 2 year contract with them. I explained to him that this was not me asking for an upgrade. They were shutting down the satellite that the modem they lease to me every month for $10.00 on top of my monthly charges. They are breaking their contract with ME if they can't provide service to ME. I have paid my monthly bill through direct debit every month, therefore I have NEVER been late on a payment. I have held up my end of the deal. I have contacted the Better Business Bureau. Am changing services this week. And will notify them that I don't need them anymore, once my new service is in place. 3 years ago when I signed up with this disgraceful company, the installer was rude and didn't know how to configure my desktop to run off Hughes Net. I went into my office to get a longer ethernet cord and when I came back into the dining room, I asked my daughter and husband where he went, they said outside. We heard his van start up and he drove off. That's what Hughes Net gives you. I configured my computer in about 5 minutes after that joker left...

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jaberwocky
Fort Wayne, US
Nov 01, 2011 11:53 pm EDT

satellite internet is horrendous. How did you endure them for over 4 years?

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7:08 pm EDT

Hughes rip off

I paid a $200 refundable equipment fee before a 30 day trial of HughesNet satellite internet service. The service was totally unsatisfactory. Therefore, I cancelled well within the 30 day trial period.

A HughesNet customer service person told me to wait for them to send me an equipment return "manual/kit" with instructions for returning their equipment. HughesNet never sent this manual/kit. Later they told me that I'm stuck with their useless $200 modem and satellite dish!

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Agent Fifty Four
, US
Dec 02, 2008 5:50 am EST

HUGHESNET commercials all over TV promising GREAT SERVICE, FASTER E-MAILS and BETTER THAN DIAL UP. Its all a farce and you are being warned right now. Initially it seems like you done the right thing even with the outrageous price and the 2 YEAR CONTRACT. Yes once you realize what a rip off you are stuck with a 70 to 100 $ bill for 2 years. Here's what happened to make you mad to no end and I mean NO END. If you are like me you like to watch youtube video's or browse myspace for new bands. After about 10 video's or 10 songs you lose service for 24 hours. They call it FAP ( Fair Access Policy) and for 20$ MORE a month they will do away with it. If its the slightest bit cloudy, rain or snow your service slows down actually slower than dial up.That has nothing to do with FAP. I have wrote to two OHIO senators and the Attorney General and still nothing has happened to force them to own up to their advertizing which is clearly false. I'm telling you all now if you are thinkig of hughesnet you better wipe that thought from your mind. It will keep you mad and on the phone to INDIA daily. Keep your dial up until they run new lines in your area and they are going to because the old lines are going out and becoming useless. So unless you can live with 60 minutes of internet service a day for 70 to 100 a month go ahead and waiste your money and time. Download 10 pictures and you are done for 24 hours. Don't think for a second that you will be downling any movies it just won't happen. Hughesnet is crap and proof of that is all over this message board. If this is not enough google it. HUGHESNET FRAUD.

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Mirkate
, US
Feb 08, 2010 1:28 pm EST

I have had Hughesnet for 9 months now and if I'm lucky I've maybe had good internet service for 2 months. Most of the time it is slower than dial up that is if I have any internet at all. For the last 6 days I've been getting that Hughesnet cannot connect to the TCP so I haven't even had slow internet, but I bet they don't reduce their high cost of it..I tried their tech support and they wouldn't listen to me what was wrong they would talk about what wasn't wrong, till I got mad after a half hour with no success then they hung up on me. I have sent numerous emails with no success and one promising me a call from them in a day or two, but never had no calls show up on my caller ID from them. I wish I could get out of my contract because I would rather have dial up cause it works better and is alot cheaper. I even had trouble when they were suppose to hook me up.. they had to cancel the day they were suppose to be here and promised me the next day and then they canceled on that day but I told them if they didn't hook it up then just cancel my order so he came out at about 10pm that nite to hook me up in the dark..who knows what he did..So in general Hughesnet is nothing but a big rip off...

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thmartin50
, US
Aug 28, 2011 12:58 pm EDT

It's slower than dialup when it works. Three trips by the tech, 2 new modems. Oh plus you have to wiat three days for tech to show up and all he does is change parts. Really Disapointed. I don't see how they can rip you off legally. Plus I'm out right at 600.00 bucks. Please don't even call them. Please save yourself the frustation !

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Sincerely dissatisfied customer.
West Plains, US
Apr 05, 2013 1:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband and I signed up for the trial offer from Hughes Net. After having it installed on a Friday that weekend the internet stopped working. I made several calls to their support department was hung up on four times. After several hours of trouble shooting they were not able to resolve the issues. They dropped our plan down telling us that the top end plan had problems. But this didn't resolve the issue. I insisted that they send back out the technician who installed it to trouble shoot the problem. He refused to come out, he stated that I had already done more than he knew how to do. It was beyond his scope. I must confess I am very disgusted with them, we paid $508.42 up front for it and now they are only reimbursing us 300 if we send the equipment back to them. They told us that we will not get the 199.95 dollar rebate we were promised because we canceled within the trial period and that we should be grateful that they are not charging us an early termination fee. So this was false advertising saying we would have a free trial for 30 days when actually they charged us 208.42 for a 30 day trial of an internet service that didn't work. After talking with two managers and several techs I give up...I'm tired of repeating my self and complaining. They did nothing to resolve the issues we were having. This isn't right and it is not ethical business practices in my opinion. I feel robbed by them.

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ckclassic
Anderson, US
Mar 26, 2013 6:55 pm EDT

Absolutely CORRECT SIR!
My little 5 GB Plan was reset for 03/17/13 through 04/17/13. Payed bill in full on the 22nd. The same day I payed the bill they say I have already used my month's allowance of 5GB ((((((((((((Absolutely and totally impossible)))))))))))))))))
All this money every month and the slowest internet I've had since dialup.
This reflects very badly on Dish Network and I can't understand why they won't help. We pay them, and they pass the buck and say to call Hughesnet.
It's now to the point where I doubt if I'd ever refer dish and Whenever I can, I'll have to switch all the services provided by dish to just about anybody I can get

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Kevin Baker
Jackson, US
Feb 23, 2009 6:46 pm EST

If you don't believe what I am about to right I suggest you google HUGHESNET and see for yourself. I have had it for 6 months and I have never had so much crap from anything like this in my life. First you see the commercial promising you FASTER service for those who cannot get high speed/broadband. Anyone can get high speed they say. Well for about 60 minutes a day it does put out a decent speed. After 6 months if the wind blows and moves your satellite a millimeter than you must pay 125$ for someone to come and tweak it for you each and every time. Each day if you are on any longer than an hour it slows down to slower than dial up for 24 hours. Doesn't matter if you are downloading music or just surfing after about 60 minutes you are done. Thinking about Hughes Net for online college classes forget about it, its NOT DEPENDABLE in any way. Downloading movies? Ha that would take you 1 week to get 1 movie. YOUTUBE, you might get 7 or 8 viewed before you are slow as a snail. I have reported this to the better business bureau our state senators and reported this all over the Internet. I have even sent e-mails to channels on TV who run their ads. So far to no avail. The stimulus package was supposed to send money out to rural areas to upgrade systems so people in rural areas could get broadband and of course that got depleted. Its like doesn't the GOV does not realize that if people has a good internet service in rural areas they could get an online education, do job searches and educate themselves? ( Hell they have it in South America but not South East OHIO etc) No one cares and no one will do anything about HUGHESNET ripping people off. 60$ a month for nothing and I mean nothing. Open up about 10 email pics and you are done for 24 hours.
Don't forget once you accept their service you are stuck with it for 2 years. So hear me now DO NOT GET HUGHESNET. Try Direct TV or Dish Network or wait it out to see if things get upgraded in your area. You shouldn't have to pay 125$ every time the wind blows.

Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

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