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Hughes Network Systems / relocation service and unethical customer service

1 Maryland, United States Review updated:
Contact information:

Set up transfer of service from Texas to Nebraska. Was told didn't need to move old equipment because it was outdated and new Gen 5 equipment would be installed. Set up the move and new install date. Hughes failed to install on scheduled date. Called to cancel service. They offered $200. to reschedule install. I said no, because no quarinty that would be completed and already to off work with loss wages. They said now I have to return old obsolete equipment that was previously stated to not be required or be charged including cancellation fee. Seems a bit unethical to me.

Mr
Sep 13, 2017
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  • As
      19th of Sep, 2017
    0 Votes

    Rick,
    We are sorry for any confusion that we may have caused. We would like to help you please come here and leave us a case number so we can contact you.

    Thank you,
    –Andrew from HughesNet
    #AskHughes

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