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Hughes Network Systems

Posted: Sep 13, 2017 by    

relocation service and unethical customer service

Complaint Rating:  0 % with 0 votes
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Contact information:
Maryland, United States
Hughesnet.com
Set up transfer of service from Texas to Nebraska. Was told didn't need to move old equipment because it was outdated and new Gen 5 equipment would be installed. Set up the move and new install date. Hughes failed to install on scheduled date. Called to cancel service. They offered $200. to reschedule install. I said no, because no quarinty that would be completed and already to off work with loss wages. They said now I have to return old obsolete equipment that was previously stated to not be required or be charged including cancellation fee. Seems a bit unethical to me.
Complaint comments Comments (1) Complaint country United States Complaint category Internet Providers

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N  19th of Sep, 2017 by    0 Votes
Rick,
We are sorry for any confusion that we may have caused. We would like to help you please come here and leave us a case number so we can contact you.

Thank you,
–Andrew from HughesNet
#AskHughes

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Hughes Network Systems Logo Hughes Network Systems
Customer Care Service
841 3 Fountains Drive Unit 248
Murray
Utah
United States - UT84107
+1 866 347 3292
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