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4.5 3650 Reviews

Hughes Complaints Summary

134 Resolved
498 Unresolved
Our verdict: When using services from Hughes with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:34 pm EDT
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Hughes improper debt collection

As a customer for Hughes Net satellite internet for over three years I was a happy customer until my house burned down and destroyed the equipment. I was of course no longer under the minimum contract requirements. I called up to cancel my service and the outsourced help desk folks talked me into suspending the account. Before I got the house rebuilt (it took nearly 11 months) Hughes Net reactivated the service. I argued that they should cancel the account and that I wasn't going to pay them when I could not use it as I had not yet repurchased the modem, etc. They told me they would discount from 100 to 80 dollars. I refused to pay even 80 dollars for no service when I was not under contract. I had my credit card company request nonpayment, and HughesNet refunded the money. Then they sent me to collectioin and had the collection agency hound me for two months before I gave in and paid them the 100 dollars. This comes at a price to them however as now I will spend time over the next two years complaining about their abuse of consumers. Was it really worth the 100 you stole from me Hughes Net?
I plan to file complaints with the Better Business Bureau, the new Consumer Protection Agency, etc. Any other suggestions would be welcomed.

Regards, Scott Larkin
[protected]@hotmail.com

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2:10 pm EDT
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Hughes internet service

This ISP has very bad service.
As an unfortunate customer, I have to pay $96 /month
for an internet connection that isn't reliable.
I started having problems with them since July 13, 2010.
At first, they give you the "red carpet treatment", to lure you in. Then, like my own example shows, the servie goes
downhill.
Fortunately, for me, I've written down EVERY time the
connection fails. So far, I'm going on three pages of entries.
Listing time and date.
As for the "location" of HughesNet, I do believe they
are operating from outside the U.S.
It WAS partially my fault. I signed my name to the contract. A two-year contract ! I shouldv'e known better.
Hopefully, this posting will save others from being burned.

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12:08 am EDT
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Hughes faulse advertisment, bad service, cancel service

Hughes net advertisements are false. It clearly states in ads that its super fast internet yet I have been experiencing nothing but issues and extremely SLOW internet speeds (We might as well have dial up)! I am not the only one I have been reading reforms and i agree and confirm everything that has been said on them. This is not just a problem with my own service it a problem with the company. I wanted to cancel expecting to pay a PRORATED cancellation but it doesnt matter if you have had the service 1 day or you are 1 day away from your contract ending its $400! This company is a bad service, expensive SCAM! They force you into staying with this outrageous cancellation fee. I am NOT happy with the service so much that even though where we live its our ONLY option I would rather go without any internet service to loose the constant headache! THIS COMPANY IS A NO GOOD FALSE ADVERTISING SCAM DIRTY COMPANY! In these times no one can afford to just pay out $400.00 its impossible! Something should really be done about this company! If you don't believe me read the TRUE comments of their customer not the ones writing my their faulty advertising consultants, just another false advertisement. I have yet to read anything a true Hughes net customer has to say thats good. I want a way out and until one is found (without costing me the full cancellation cost, I will be doing everything to ruin whatever name this company has left and trust me i am not the only one!

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engineerphd
, US
Nov 12, 2010 3:21 am EST

Aimee, you are entitled to your opinion. I am also a "true" hughesnet customer--been with them for four long years. Two degrees in engineering and a business owner. But frankly, the complaint has got merit. They are a lousy company to do business with. They have gotten only slightly better, but for a long time they intentionally oversold bandwidth. That is deceitful and dishonest. It wasn't until they got another bird up there working that it got some bit of stability. Fortunately, a coop is running fiber optic to our home next week and we will be done with these jokers. I am counting the hours until I can tell this so-called provider that they are fired.

They have idiots in India for customer service that just read off a script. After a while, I figured out what they would tell me to do and just do it myself without calling them. And by the way, if something happens to the satellite to knock it out of orbit, it is YOU that will be on the hook for a service call of $125+. It happened to me twice. To anyone reading this, if you are a prospective customer, reconsider. This company deserves to go bankrupt.

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Aimee B
Rockville, US
Oct 27, 2010 2:10 pm EDT

Fistly, your rant reads like something Kathy Bates' character in Misery would have written.

"HUGHESNET, YOU LOW DOWN DIRTY BIRDY!" lol

Secondly, most HughesNet customers have no idea what they are talking about, or how Internet via satellite even works. Hughes has never promised a certain speed, all of their speed claims are estimates only. Due to the nature of Internet via satellite, it's impossible to pin down an exact speed. It's a miracle of modern technology that it works at all.

All contracts have early cancellation fees attached to them, it's ntot just Hughes.

As far as the fair access policy goes, all of you are screaming about how uunfair it is, but who ever told you that life was fair in the first place? Whoever it was lied to you.

Lastly, I am a "true" HughesNet customer (whatever the &#@! that means). I have had zero issues with them. If you people would read carefully through contracts before just signing them, you wouldn't have the problems that you do.

"Buyer beware" isn't just some snappy catchphrase. Think a little bit.

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11:20 am EDT
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Hughes excessive charges

Eight months ago, My daughter lost her job, and had to move. To help her out I told her i would provide internet service for her. I contacted Hughes Net online and was told that I could get internet for $39.00 a month. I agreed. Then I was told that I would have to pay them another $99.00 for a router so my daughter could use her laptop. I did. She could use her PC but the laptop never worked and the tech was unable to make it operate. So my daughter could only use the PC. At the end of the first month I received a bill on my credit card for $70.00. I called in and complained, was told that they would fix the problem and give me a rebate. Next month, received a bill for $70.00. Called again, told they would correct the billing and give me a rebate at the end of the third month, they did charge me the $39.00 ($43.00+) with taxes. but I never received a rebate or credit. Enough is enough so I told them to stop the service. They told me I would have to pay a charge of $400.00 and less than three days it was entered on my credit card. I called back, and was told that along with $400.00 I had already been charged that if I did not send the receiver and another part back to them, they would charge me the cost. I tried to explain that I was 76 years old and could not get on top of my daughters house (42-miles away) to dismantle the part thery were asking for. I hired a man to remove the part. I called and talked to four different people in the Phillipines, but none could give me the address to send the parts, nor cxould I get the phone # to talk to someone in the U.S. Credit card came, they charges me $214.50. I received my credit card Monday, Yep, they charged me another $107.25. That makes a total of $721.75 that they have charged me since I stopped the service.
Beleive the old adage, "Buyer Beware" if you are going to be crazy and use this company's services. I am sending a copy of this to their local BBB, the State of Maryland BBB, the State of Texas BBB and thew Federal Trade Commission. LEARN FROM MY MISTAKES! dO NOT DO BUSIN NESS WITH HUGHESNET! Don Mosely, ([protected]@yahoo.com)

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9:57 am EDT
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Hughes false advertisement

On 06/23/2010 I called HughesNet to order the service cause I didn't think there was any other internet available here aside from dial-up. On the 29th, it was installed. That is, after waiting for the installer to get here about 2 hours later than he was supposed to be here, and an additional 3 hours for him to install it. The installer guy had so many phone calls from his wife, etc. the whole entire time he was here that I still can't see how he ever got done. That aside though, he stuffed so much cord into the wall where he drilled the hole that in order to get it out the hole is now twice as big. Still gotta get that fixed up. When he left, 2 of the 3 computers were connecting, I had to fix the 3rd myself. Let's also keep in mind here that this idiot had never seen a wired router so he had no clue about that and I had to do that myself also in order to get any computer to connect. Anyway, they do seem to think that if you sign an installer's paper, it magically is a contract. Even though, nothing on this paper says a word about contract, or 2 years, and so on. It does talk about their FAP (Fair Access Policy) but see, you don't know anything about this til after the fact. You don't see this paper til it's all installed and the guy's ready to leave your house. I, myself, play World of Warcraft on a daily basis. Um, people! This is not a service to use to play that game. lol You will have latency normally around 1100. You will see it higher, guaranteed. And this to me, is actually the only guarantee involved here, aside from not being able to stream video like they say you can. My highest latency I saw was over 24000. That renders the game unplayable. I thought I'd throw that in for anyone who sees this and also plays the game or is thinking of playing it. Also for anyone who has never tried HughesNet and wants to stream video. Ok, on with the story. lol It was down more than it was up. There were 2 full 24-days that it didn't work at all. I only used the service for about 3 weeks, we finally found out about our local cable company here who have "Xipline" which is very similar to Comcast's internet formerly known as "RoadRunner". It's available here and so that's what we have had ever since July 21st and very happy with it. Anyway, I called HughesNet the night before Xipline was to be installed and canceled my account, or tried to. The only good thing about this phone call was that by some miracle it only took 11 1/2 minutes total on the phone with them. That night HughesNet was completely crap, nothing worked for so much as browsing so I decided to cancel that night. The guy who I could actually understand when he spoke (shocker), named Mike, told me it would be closed on the 29th, 2 days ago. I did check, and it does say it's closed, but yet I can still login which is completely screwed up in itself. The 29th was the end of the trial time so I was ok with that. He also told me they would send me an email ON THE 29th with return instructions and an ID number. I have to put the ID number on the address when I send the equipment back. Here it is the 31st, and still that email has not come. Mike told me my 45-day time window for sending the equipment back would start from the 29th also. I emailed them on the 30th asking them to send this email to me. What do they do? They reply and send an email asking me "If it's not too much of an imposition, would you mind telling us why by answering a short survey?" (this was in the email after stating they'd seen I'd terminated my account) Uh, yeah ok, I figured I'll tell them why, I'll answer their survey and then maybe, just maybe, they'd send me my ID number. Still nothing! I guess they didn't like my answer. lol I mean, after all, I had already told Mike why I was canceling. When he asked what the reason was, I asked him "which one do you want?" lol He of course tried to get me to take a "complimentary" extention on my first month, which they can't even say is a free trial cause it wasn't free. I'm out about $170 bucks with them. He asked me if I wanted to upgrade and I stopped him and said "NO, I don't wanna upgrade, I just wanna cancel it!" When I called to order, the rep I talked to then said that my installation of $99 would be free by mail-in rebate. Well what he didn't tell me was that in order to get that $99 back through the rebate, you have to have 2 invoices to send with it, not just a receipt or first invoice. And with that, having 2 invoices means also that you're locked into 2 years of hell. So I'm out that $99 bucks. I canceled my debit card before I called them to cancel just in case they decided to try to bill me for something else. They're not getting another cent from me! They also don't tell you what plan you have either, only a price. The papers the installer gives you doesn't list that either so I can only assume at this rate that I had the lowest possible plan which allows for a whoppin' 200mb per day. That's crap! Their highest package only allows for 500mb per day. So with that, you can forget about streaming anything. They slow you down before that's used up too. It's so slow that simple browsing doesn't work, it's worse than dial-up. If it's so much as cloudy, it goes down, and if it storms, you might as well just turn off the computer and watch TV all day. Anyway, I filed a complaint with the BBB about them today before I came here to post my story. I'll update later when and if I ever get the email or get anything done. I told the BBB also that HughesNet should be shut down and put out of business for false advertisement. If I had the money to do it, I would file a class action suit against them, considering all the complaints I've read on this site, among other sites, it seems thousands of people are having a problem with this company. As for this so-called ID number they're supposed to send, 2 days late now and counting, I'll give them some more time to send it. But, if push comes to shove, I'll write the account number on that address and send their crap back to them that way. The ID number probably is the account number and they just don't say that. So I'll just guess at it if I have to. I'm thinking that they're purposely not sending it thinking that I'll wait for it and then after that 45 days has gone by they're thinking they'll get that $400 bucks outta me. I don't think so. That's my personal opinion of it so don't quote me. lol It would make sense though that the ID number and the account number is actually one in the same. They really don't want me to have to call them again about it, they really don't. I was nice the first time, as much as was possible. I was nice with the email asking them to send the ID number/instructions. If I have to call them again, it won't be nice for whatever foreigner with a normal name answers the phone next time.

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Mary Paxton
Texarkana, US
Feb 18, 2013 11:13 pm EST

I'm having problem getting away from Hughes net. They systems suck, i also tried to cancel but they told me i have to pay $400 . Hughes net is a fraud and they won't give their address to give their router back. so i know what you going threw .one way are another Hughesnet getting this junk back that i have. hughesnet lied to me and my Internet goes out and speed suck! Mary from Texarkana Texas

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4:05 pm EDT
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Hughes service and cancellation

I signed up in Sept. 1009 for Hughes Net Wireless service in the country near Easterly, Texas. First off there was a very hefty sign up fee, then out of the blue a $147 fee for the post the satellite went on, then $`115 a month for service (not including anything but the internet). The service was awful. Six to eight hours a day the Internet was down. The service number they gave me wasnt even in service and I NEVER reached anyone who could help me. Due to an unforeseen problem I had to move the last week in December and agreed to put the service on suspension for six months. At the end of six months they began taking the 115 out of my checking account again. When I called to cancel because I wasn't even in an area they serviced anymore they told me they would cancel for $400. I asked for help with that because I am now in a nursing facility and they told me very strongly that I would pay the $400 and there was "no way out of it." I told them I was willing to pay them an early termination fee but I thought the $400 was ridiculous and got three people on the phone all of whom told me I would pay that amount. These people need to be investigated first for the bad service and second for taking advantage of senior citizens.

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1:08 pm EDT
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Hughes fap

I was under the impression that for the price I was paying for HughesNet, unlimited high speed, all the time. Now after installation, which they claim is free, isn't. Had to pay for mounting. Also pay extra to outside company for the pole to mount it (dish)on.

Was not made aware of the FAP, until AFTER...As I was using the Internet, and then I didn't have any.
On top of the "price per month" you have to pay additional fee's (tokens if you will) to keep doing what I normally do. I do not download, music, movies, etc. I pay bills online and read emails.

My meter starts just sucking down. They are misleading and a sham. I have informed HughesNet to come and remove all equipment immediately, but all they do is send DONOTREPLY emails.

I have had it with this company.

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Dianne Clewien
Hominy, US
Jun 18, 2009 3:38 pm EDT

Like so many others I wish I had found this web site before sunscribing to Hughes Net. The service is not at all as ddescribed in their ads. The so called FAP (Fair Access Policy) is anything but fair. It seems every day I am "punished" for being over the FAP when in actuality I am not close to being over. For example, I am currently locked out of my email and am no where near in excess of the FAP. We have all but stopped any downloads because of the FAP.
Again like so many others when calling for tech support you get someone using an American name but can not speak English well enough to offer any assistance. Besides the fact the only assistance they can offer is written on a card for them. Forget asking for someone who can actually speak and understand English. I have even gone so far as to write letters of complaint to the 2 addresses for the Corp office that I could find. They have called me and refunded a month of service. They will agree with you that the tech support stinks and needs to brought back to the USA from India but that it will probably never happen and the service still stinks.

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anarchistbigred
clearville, US
Apr 21, 2011 8:42 am EDT

Hughesnet and other companies have this Fair access policy where you have a download limit, after moving to an area with nothing but dial up I had no other choice. if monthly payments and latency issues didn't get me the FAP did. if they would remove that FAP they would have more customers until then they will continue to lose customers. I have had skywayUSA which is alot better than hughesnet with the latency issue but still has all the issues. I still think hughesnet should get rid of the FAP and switch to a 2 way signal then i soups use their service until then I am switching to dial up.

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Dianne Clewien
Hominy, US
Jun 18, 2009 4:11 pm EDT

I don't know if this allowed or not but here are the 2 addresses I have for HughesNet Corp.

Hughes Network Systems
100 Lake Forest Blvd
Gaithersburg, MD. 20877

Hughes Network Systems
11717 Exploration Lane
Germantown, MD. 20876

I know these are good addresses because someone has responded to me.
Maybe if we flood them with letters of complaint something will be done, at least for the customer service portion.
I will be mailing off 2 more letters to them this day because they once again have me locked out of my Hughesnet email account.

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4:47 pm EDT
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Hughes poor service misrepresentation of product

My husband and I signed on to Hughesnet in 2009. The installer came and set it up, all seemed well except we did not get the promised speeds that were advertised. A few months later the speed was abominable to say the least. When I called I found out about a Free Access Policy (FAP)...basically we could only download s500mb/day. I had no idea we had this restriction. Basically once you exceed this FAP you literally have no internet for 24 hours. Luckily we had our air cards but this was no consolation. The service we received was close to $100/mo...for speeds we rarely if ever experienced on top of a FAP restriction we had no idea existed. We were under the understanding if we cancelled early it cost us $400.00. Needless to say my friends, we continued to pay, unfortunately for inadequate service.
I called Hughesnet today to finally cancel and lo and behold, we learned it would cost almost $1000.00 - AND - we have to pay to have the equipment removed. This is lousy internet service and I would not recommend this service to anyone under any circumstances. There should be a class action law suit filed against Hughesnet for misrepresenting their product and overcharging for promised internet speeds that don't exist. Even when the service is working properly there is no way we ever experienced the speeds they were touting. Buyer Beware!

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TTM5
Cedar Hill, US
Mar 18, 2012 8:24 pm EDT
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I've been told that after upgrading to the highest speed plan twice, as the plans continuously change over the years, that if I downgrade that I can not go back to the business plan. I just believe if I am paying $170 per month then I should have better quality service. I go for extreme periods of time without service and learned I share anIP address. How crazy is that? A technician recently told me that they are sending up a new sattelite in a few months. Trouble is if I go to a new plan then I am trapped with a new contract. I am not a preacher therefore I strive two-fold to bite my tongue.

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RKip
Somerville, US
Sep 25, 2011 11:50 pm EDT

Wow... agreed; simply a poor service company! They really don't care and technology will put them out of business. Even if once any other service is available to me; they would cut their price in half... and gave me unlimited bandwidth; I would tell them to keep it!

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coke1956
Aiken, US
Jun 30, 2010 10:03 am EDT
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I totally agree.They are terrible and deceptive. If you speak english, good luck.

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9:31 am EDT

Hughes they claim speeds of 150kbs/sec but I have never seen above 30kbs

This is possibly the WORST company on earth. they claim speeds of 150kbs/sec but i have NEVER seen above 30kbs. they even outsourced their customer service to india so you cant even understand the people at their customer support line. they also charge $60 a month for internet service thats WORSE than dial-up. if you are thinking of getting hughes net DONT because i guarentee you will regret it. this company gives america a bad name and they deffinately deserve to be sued for liabel.

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misspo
,
Jul 23, 2008 10:26 pm EDT

For all of you Hughesnet customers...I hear your pain...Moved out to the country seven years ago, and said, Goodbye to dial-up, once we heard Direcway was coming out to the boonies. It was great for a few years, until Hughesnet took over. I know that you all know what I have complaints about, so I won't bore you with the explicit details. All I have to say is...I totally look forward to never having to see "Web Accelerator Client Error" or "This Page Cannot Be Displayed"...Most of all...I will never have to speak with, or should I say, try to interpret what some non-speaking English techie on the other end of the line who is acting like they care or really know what they're doing. Nor will I ever have to spend more money for some "truck roll" with still no results! Anyway, long story short..after much Googling, I have now resorted to Verizon Wireless Broadband. The USB720 modem has been a lifesaver! Definitely use the extension cord provided (thought that was silly, but it actually improved my reception) One downfall, viewing videos is tough. I've resorted to choosing short videos, because I can let them streamline (they'll freeze up the entire time) however, after the video has downloaded, I press play, and can view it with no problem. DO NOT CHOOSE THIS SERVICE IF YOU'RE A HEAVY GAMER! Wanted to share input for those that felt hopeless like I use to be...P.S. Does anyone have any ideas what to do with that huge a** dish?

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Lorrie Davis
Irondale, US
Jun 30, 2009 9:03 pm EDT

I got hughesnet for the first time in january of o9. I paid 600 dollars over the phone and 125 in cash to the guy that installed the dish. I pay soo much money for garbage service they are disrespectful, ignorant, and greedy cause they know ppl like us who have nothing else available have no choice. And by the time we pay as much as they charge us we can't afford to just give up and cancel. I thought paying as much as I did I would have the best service I would ever ask for. BIG MISTAKE>>> I will do nothing but tell EVERYONE I KNOW as long as I am able to talk how horrible this company is! The india tech support that has been mentioned is the most annoying because I don't know about you, but the only "manager" I've ever been able to talk to is "philip". How annoying is that when you sign up your talking to sally in michigan, and then u have a problem you talk to philip in india... I absolutely despise this company and I don't care how much money I've waisted on it, the DAY i am able to get another internet service I cannot wait to call up PHILIP and cancel this total waist of my hard earned money!... IF you haven't had the joy of dealing with this so called company, please spare urself and ur family the burden. I wish someone wouldve warned me.

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polky1964
Elberfeld, US
Mar 06, 2011 10:16 pm EST

We live out in the country so our internet service options are limited. We can get dial up, Hughes or an air card.

Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a huge waste of money. The initial cost of the equipment was around $400 plus $70 per month. I honestly don't think it's any better than dial up. I couldn't even upload a low resolution photo to facebook. I couldn't even send attached files in an e-mail.

I spent countless hours on the phone getting transferred from India to Florida to God only knows where. Since the speed tests came back OK. They said I was getting the service I was paying for. I was so mad every time I got off the phone, it's a wonder I didn't have a heart attack.

When I was finally so fed up I asked them to cancel the service because they could not find a problem, they charged me $310. I would have understood the fee to break the contract if I was getting good service and just wanted to switch to something else, but as I said, I couldn't even upload a picture or send an attached file.

I paid the money to break the contract and got an aircard. It is so fast! You just have to monitor your usage so you don't go over. I got the verizon aircard for $50 per month and am a happy camper again.

Even if your only other option is dial up, I wouldn't go with Hughes. It's really no better than dial up and a whole lot more expensive. Plus their service sucks. They really don't seem to even care.

The only reason I gave it one star is because the review would not accept 0 stars.

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mleahy
, US
Jul 26, 2011 2:45 pm EDT

I had them for two weeks, very very slow speed when it would even work. Now am stuck with non refundable $99 fee, I especially like how they promote the rebate for install. Oh wait that's only after the 30 days to cancel are up and then its a $400 fee. Very misleading, horrible customer service as English is quite limited.

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Bobm2702
, US
Dec 06, 2011 2:45 pm EST

Hello people, i think we all need to e-mail the FCC and the the Attorney Generals office the more complaints they get the quicker they will do a investigation and if that don't work i Guss we all need to do a class action lawsuit Agace Hughes net corp. come on people lets stick together and make Hughes net a good co again
Thanks Bob

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Hughesnet Ripping Me Off
Big Bear City, US
Sep 15, 2011 1:22 pm EDT

Hughesnet is a nightmare to say the least.
How they are still getting away with scamming their customers like they are is beyond me.
I email them complaints every single day at least 10 to 30 complaints.
Of course they are all ignored, I get their generic email that has DO NOT REPLY on it and this is the biggest joke yet, they assign a case ID number. FOR WHAT? They do anything about my complaints nor will they ever! HORRIBLE COMPANY!

HughesNetSales
HughesNetSales
Germandtown, US
Sep 05, 2011 7:48 am EDT

Hello,

I believe you are confused. We do NOT offer any speed packages at 150 kbps. Our SLOWEST speed is 1.0 Mbps DOWN and 200 kbps UP. If you are experiening speeds differing that those you should, contact our customer service department at the toll free number below. Thanks!

- HughesNet Sales

Name: Hughes Network Systems, LLC
Phone: [protected] * Corporate Office Number
Tech Support: [protected]
Installation Department: [protected]
* TO BYPASS THE AUTOMATED SYSTEM, DO NOT ENTER ANYTHING INTO YOUR PHONE, OR SAY ANYTHING. AFTER 4 ATTEMPTS, IT WILL ROUTE YOU TO A LIVE REPRESENATIVE.
Address: 11717 Exploration Lane, Germantown, MD 20876
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Robin Chapman (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)

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shreft
Anaheim, US
Mar 09, 2011 6:57 am EST

I called these guys today to check them out and realized they aren't for the city but the "boonies." Still, the guy was in UT and tried to hook me up with ATT and wanted my birthdate and social security number. I got off the phone. Didn't feel right about that.

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d cangelosi
WALLER, US
Jul 08, 2009 12:51 pm EDT

AND THIS PESON IS KIND

DO NOT EVER GET HUGHES NET

WE NED TO DO A CLASS ACTION SUITE AND CLOSE THEM DOWN

THEY HAVE GONE THOUGH THIS BEFORE AND CHANGED THEIR NAME.

THEY ARE CROOKS.

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Hughes fraud

As of the 18th, I will no longer have internet service.
----- Original Message -----
From: mark [protected]@hughes.net
Subject: Hughes internet service

HI, My name is Mark Walleman
On May 11th 2010, I went to a Hughesnet Website to order internet service. I got a confirmation e-mail thanking me for my order and they included site requirements for installation. On their site, The purchase price was listed as $398.97 and if I ordered by the 11th, there were rebates of $100.00, $99.00, and $75.00. That would bring the total installation price down to $124.97. I went ahead and ordered and thought it was odd that the order confirmation e-mail didn't give any receipt for the amount of the purchase. I thought it would be included when the installers came out. I was called and installation was sceduled for the 19th. I specified where I wanted the dish installed and it was within the requirements that I was given. When the installer came out, he argued with me that the dish would work fine mounted eight feet lower on the wall even though that position pointed the dish directly into two trees. I relented and the installers put the dish where they wanted. I should have stopped installation right then when I saw the problems they had getting a signal. The main reason I was switching to satellite was to be able to use a "Majicjack" internet phone system. The phone system required at least 80kbs upload speed and the hughesnet system was supposed to deliver at least 128kbs upload speed and that was well within what I was supposed to have. After the installers had left, I tried to install the Majicjack. I could place calls ok, but couldn't talk due to almost total breakup of the voice. I could hear who I called most of the time but they couldn't make out what I was saying. The Majicjack Tech support had me go to speedcheck.com and find out what speeds I was actually getting from Hughesnet. As it turned out, the actual upload speed I was getting varied from 10 to 45 kbs, but mostly fell around 15kbs. That was less than half the speed that I had been getting from the DSL line that Hughesnet was replacing and wasn't even close to the 128kbs that I was told I would get. I contacted Hughe's customer support and Tech people. The only solution Customer support had was to try to sell me an "upgrade package" to ensure that I wpould get a faster average upload speed for a higher monthly fee. Their Tech support people told me that it wouldn't matter how much speed I purchased because due to "Latency" in their system, the Majicjack would not work. The Majicjack people gave me no problem returning their hardware. I then contacted Hughe's Customer support to find out what I had to do to claim my "Rebates" and to question why my speeds weren't even close to what they advertised. I was referred to their literature that said "Speeds were not guaranteed". I told them I understood that I would not always get top speed, but evpected something reasonably close. I tested my speed on many occasions and the average overall speed is 1.75 out of a possible 5. I pointed out that it the same as them selling me "up to a dozen eggs" but when I got the carton, there were only three or four eggs in it. The rebates are another story. I asked about the three rebates, and was told that two of them were on their rebate site and the $75.00 rebate had to come from the dealer that sold me the service. I was given the rebate site address. I told customer service that I never got a receipt for the system and nowhere on the installation paperwork or the order confirmation that was e-mailed to me, was there any information whatsoever identifying who the dealer was or even a phone number. I had to press the customer service person to even give me the name and phone number. I was never given the address of the dealer. I tried to call the dealer with the number that I was given, and all it did was ring. There was no answering machine active. I then looked up the name of the dealer that was given to me and all I found under that name was a health insurance provider. So much for the $75.00 rebate. On the rebate site I was furnished; there was only a $100.00 rebate listed and a second rebate of up to $200.00 if you subscribed to a big ehough plan. There was no $99.00 rebate anywhere to be found on that site. The $100.00 rebate stated that it couldn't be used in conjunction with any other rebates and couldn't even be applied for until after two billing cycles and then wouldn't be issued for another six to eight weeks. There was no information on the ordering website that stated it would take up to four months to get your rebate and that only one rebate could be claimed. The site I ordered from showed three rebates and a total price of $124.97 with their calculator giving the impression that the rebates were instantaneous. As it turns out, the only thing about Hughes that is "instantaneous" is them charging your Visa card. When my billing became veiwable after the system was installed and I had registered, I brought up my bill. The charge they put on my Visa, is $498.97. I called Customer service again. I was told that the extra $100.00 covered the Unit, installation, the first month of service, and taxes. Even the online bill contained no itemization, just a charge figure. They also advertise a "30 day moneyback guarantee". I called to cancel on the second day and was pushed until I agreed to wait for the thrirty days which would be on June 18th. Today, on the 14th, I called and told them I wanted to cancel. I was told I would not be refunded the whole purchase price and that I would have to send the unit back at my own cost. They told me I would be out the $200.00 installation fee. I told them there was no information in their "moneyback guarantee" that gave those stipulations. The customer service person said he knows that there is no disclosure on the Hughesnet site that lets you know how much you won't be refunded. I told him that I wanted them to come and remove the dish and was told they would do that for an additional $100.00, but I would still have to send back the parts they wanted and would have to dispose of the rest at my own cost. At this point I lost my temper and the SOB is lucky he is in India or Pakistan or wherever he is because if he was closer, I would personally deliver the modem to him myself.
People really need to know what a blatant ripoff Hughesnet is so they don't get victimized the way I am.
If there is any way you can warn people, it would be a good thing.
Thank you, Mark
[protected]
735 Loyd Rd
Pulaski, tn 38478

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Steve
,
Aug 02, 2008 6:05 pm EDT

This company is completly misleading. First of all I ordered the service online and paid the upfront $400 equipment fee and the 1st month fee of $69. When the installer came to the house he put up a pole in the back yard facing the house for $125. I started the service up and began downloading my Norton and Windows updates then poof 10 min later i was creeping along slower than dialup. What they fail to tell you is on service plan PRO 1.2mb download speed you can only download 350mb per day. So you have approx. 291.6 seconds per day to download something and you get stuck on their FAP (fair access policy) wich brings you down to about 20k/s. Regular surfing the web is about 1 hr. When i called the service line they replied well just wait 24hrs and it will be fast again. Woohoo another 291 seconds. Lucky for me I am within my 30 day window of return for 1/2 what I paid. This is the biggest ripoff I have ever seen with an internet provider.

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DonSC
Sharon, US
Sep 22, 2009 7:58 pm EDT

Speed of 93K and 43K bits for download and upload but I have a plan, ProPlus, with 1600K download and 250K bits. This is nothing but fraud in my opinion.

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Amy Gibbons
Richmond, US
Mar 22, 2011 10:42 pm EDT
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I am resending this because I also forgot to tell you that I do not even have an account number and additionally a report for fraud has been filed with the McHenry County Sheriff's Department.

First of all, you do business in Illinois. Illinois law states that I have 5 days to cancel this transaction and get a full refund. ILCS 152/5. Your service did not perform as promised in fact we could not get internet connection at all. I will not be sending the equipment back per that same law, you brought it here, you pick it up. I never signed a contract and in Illinois a verbal contract is not binding. There has to be a hard copy signed contract. An installation agreement is not a contract. I was quoted a price of $359.97 and without consulting me beforehand you took out of my account $472.47. We have contacted VISA and they are investigating the matter since it overdrew our account. We are also contacting the local authorities because this constitutes fraud. The customer service representative in another country was difficult to understand and did not have a full grasp of the United States laws or the situation we were trying to explain to her. Her name was Kim, she gave us no more and absolutely little satisfaction except to force us to keep your lousy service until April 19th, 2011. We want immediate complete cancellation and immediate return of our funds. Both effective today, March 21, 2011.

Amy R. Gibbons
4104 White St. (physical address 4104 W. Solon Rd)
Richmond, IL 60071
[protected] or [protected]

> From: hughesnetcreditdepartment@hns.com
> Date: Sun, 20 Mar 2011 22:43:35 -0400
> To: amys.place@hotmail.com
> Subject: Final Invoice
>
> This is an email confirmation that your HughesNet account ending with xxxxxx6609 has been closed. Your final Invoice has been generated. For your convenience, you may view your invoice and make payment using this website: http://customercare.myhughesnet.com and click View/Pay My Bill Without Logging In. You will need your account number and zip code to access the website.

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HughesNet Bites
Coeur D Alene, US
May 02, 2012 10:18 pm EDT

I ordered HughesNet on 4/24/2012, and had almost a identical situation with them. I have never been so unsatisfied with a internet service provider ever! They charged my credit card $100.00 more than the quoted price with there hidden fees, customer service is hard to understand due to where ever they are, they give give you the run around while they transfer you to over six customer service reps, and in the end, you are right back to where you were to start with, and no resolution at all!
The speed is slower than dial-up most of the time, I would NEVER recomend HugesNet EVER!

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mcnbeebe
Midway, US
Feb 27, 2009 8:12 pm EST

I'm just learning the FAP and I have been told to disconnect my LAN (MAC User; I disconnected both airport express & ethernet cable) because I was told that someone may be using my wireless network w/my password - that is where all these usage charges were coming from when I wasn't online. Oh yes, to download my itunes, etc, it was suggested. I do it between their grace hours of 12:A-6:A; and to set times for updates during these hours. I'm a MAC user with the Leopard OS: Hughes has not updated their system to accept this OS; therefore, no mail set-up, extremely slow downloads and browsing; getting to my new and improved webmail is ridiculously slow--back to the disconnection, I haven't checked todays usage... I have friends who are also MAC users and have Comcast and have had not problems whatsoever with their FAP, because for them things run lickety split and as we know, Comcast has their own problems, but not their Internet for MAC users.

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Hughes charging after cancellation

After SIX months of fighting with HughesNet's customer "service" department, I finally filed a complaint with the BBB. I had read one of the complaints on this site where a gentlemen had success with the BBB complaint he filed, so I decided to follow suit. Oddly, when you look for HughesNet on the BBB, they have an A+ rating! If you're on here, I'm sure that's a complete shock to you, as it was to me, because everyone on here would probably give them a big red F! BUT... I implore you to file a complaint with the BBB. HughesNet obviously doesn't care about its customers being harrassed and bullied by its customer "service" people, but they do care about their BBB RATING. I filed my complaint after being sent to collections for money I did not owe. A week later, I got a call from the executive office (based in America of all places) and was told that my account was zeroed out and received an apology for the mishap. Filing the complaint is very quick and easy online, so get on it! Good luck!

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ewood99
Lindale, US
May 15, 2012 3:54 am EDT
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When I cancelled my Hughes Net account you sent me a box to return the Radio Transmiter (receiver) the Modem, and the wires. Everything had its place in the box. I am 68 years old and I climbed up on my roof followed all the instructions and took the transmitter off the dish. I immediately went in the house and packed it ALL in the box for shipping.

Using the pre-printed ups mailing label, I labeled and sealed the box for shipping. The next day, around the 19th of March I took the package to the shipping store and dropped it off. Since it was all pre paid I didn't receive anything when dropping it off. ie: tracking # etc. you just took $324.75 out of my account saying you didn't get the receiver. I was told today you got the box with the wires and the modem in it, but the receiver wasn't in there.

Like I said I am 68 years old, and on a fixed income SSI retirement & Military disability. I cannot afford for you to steal my money like this. I have been in missionary work for over 40 years and am not in the habit of lying, or doing anything to cheat or steal from anyone. That receiver was in the box. I know it was, and my wife knows it was. If you say you got the other two items you had me send, then you got the receiver. Somehow you made a mistake, and I can not afford to pay for it. I guess I can and will have to mark it up to a lesson learned, but I will assure you everyone I know will learn this lesson with me. I am very disappointed in Hughes net and how they would take advantage of individuals who enter contracts with them and do all they are asked to comply but due to your mistake you take my money. I am terribly disappointed and dissatisfied with Hughes Net and telling anyone who will listen to me about Hughes Net.

Thank You for your interest,

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Hughes cancellation of service

Hughes.net is I guess ok if that is the ONLY other option other than dial up that you have. Word of caution-If there is a possibility that DSL, cable or ANY other option may be available within the 2 years that you are in contract with company then wait. I did not mind paying the $400.00 disconnection fee because I would recoup my money in less than 6 months with the price difference with DSL. Hughes.net was quick to bill me for the disconnect fee but when I called them to find out when someone was going to pick up the modem and take the dish off the roof I was informed I was to mail them back. First off there is NO ONE to speak to in America. I spoke to 3 different people. 2 in billing and one in tech support. Do yourself a big favor and DO NOT call tech support! This man I talked to had no idea what I was asking. He asked me several times if I wanted the address to mail this back and apparently did not know anything about removing the "nob on the dish". When I asked if there was a number someone in America, I was told there is not a number for Hughes.net in America. I finally got someone on the phone that spoke and understood english. She told me that I was emailed a manual to return this equipment. I told her I never recieved this and could she resend it. She said she was not allowed to send out the manual. ? She did tell me how I could view it. I got tickled when I pulled up the manual and this saw...
If you have questions...
If you have questions or need help, call Hughes Customer Care, toll-free, at [protected].

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Aubrey2003t
Buna, US
Jul 28, 2011 10:03 pm EDT

I just got hughesnet 2 weeks ago and can't seem to do anything except check my emails. Every morning when I wake up, it tells me that i've already exceeded my daily usage. I have yet to download anything at all because of this.

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7:26 am EDT
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Hughes poor and no service

I have been told I am exceeding my down load limit, and spending 5.00 on restore tokens, and for example last Thursday I was on the computer 1 hour and had not down loaded anything at all, I called the help desk to be told my AVG was causing this which I knew better as I download any updates manually between 2 AM and 7 PM, and this has been happening very often.They schedule a service call and I was told the warranty has run out on my equipment, however I pay 9.99 a month to lease the equipment, that was installed on 8/3/2009 not even a year. My service has been very slow for months, and now I was told I would be charges 125.00 service call for equipment I lease. I have made it clear that I am enrolled in school and attended my class on line, on May 14.2010 their technician arrived at 12.PM and I could at least get on the internet even if a low speed, and after 5 hours at trying to fix this I was told the trees blocking was the problem, it needed to be on a pole and last a part needed replacing and also was told he replaced every part he could and I had no service at all when he finished, I was told the technician lived 2 hours away and could not come til Monday, and I told them my class started on Friday the 14th. I called back and told the site office I did not want this guy back at my house and I received a call stating someone else would be there on Monday, Monday morning I was informed as such that is not going to happen, again I called and was told it would be 3 to 5 day before it could be fixed and again I made it clear that I paid for this class and was already behind because of this issue. Why should I have to pay a service call on equipment in which I pay 9.99 a month to lease I cant figure this one out, I was told the issue would be escalated to resolve the issue with another company, and yesterday the same company called and left a message after I told them I do not want this tech who spent 5 hours accomplishing nothing at all with my service, and left all his cut ends in my yard along with paper towels he had ask me for in addition to leaving the siding loose from my house. It is apparent the fact that I am missing class due to not being provided the service I am paying for while being charged service call fees and not even having service to get on the internet, I have paid numerous fees for restore tokens and since this service started the exceeding download limits have become very frequent. They are not providing the service I am paying for.
Today is Weds May 19, 2010 and I still have no service from these people .

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wilbur352
Portland, US
Aug 17, 2010 10:47 am EDT

I have had a terrible time dealing with their customer service. I filed a complaint with the BBB and got this information from the BBB website. I called the number below tried to contact Ellen Martz, but she was not available. Then they connected me to another lady and she was very helpful and seem to understand my complaint. They are sending someone out to fix this issue, I will wait to see when I hear from to give them final judgement. I am still very upset that I spent 2 hrs on the phone last night to try and resolve the issue.

Name: Hughes Network Systems, LLC
Phone: [protected]
Address: 11717 Exploration Lane, Germantown, MD 20876
Google map Mapquest map Yahoo map
Business Category: Television-Cable, CATV & Satellite, Internet Marketing Services, Internet Services
eMail: bbbdc@hughes.net
Web Address: www.hughesnet.com
BBB file opened: January 01, 1998
Business started: January 1972
Primary Contact: Ms. Ellen Martz (Senior Director, Customer Service)
Complaint Contact: Ms Ecole Fair (Executive Customer Care)
Other Contacts: Mr Pradman Kaul (President & CEO)

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Hughes - Want to sue

I just wanted to let everyone know that after my own problems with hughes net and reading complaints on this site and others I am trying to contact lawyers about starting a class action lawsuit. I too have had issues with hughes net. First of free installation isnt free. They dont tell you that if it wont mount on your roof you are going to be out over 100...

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Hughes tech support

I has a home office with internet service hook-up via Hughesnet satellite. When I have had reason to call tech support, I have been connected with someone in India, someone who speaks English with a heavy Indian accent, making it difficult to understand said person. In my experience with these tech support people, I am made to feel that I am somehow at fault. I am talked down to, as if I am either a child or a person below the technician's station in life. I personally believe that something like tech support should be handled by someone who speaks English with an American accent. Perhaps I should say that when a company covers multiple countries, the tech support in each country should be privided by people inside that country, who speak that country's major language as a first language. American companies do damage to themselves when they outsource phone support.

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Hughes hughes net is the worst company I have ever dealt with

Hughes net is the worst company I have ever dealt with bar none. The customer support is in India and the service is terrible. I was a customer by force for 7 years because of my area. I had no other choice. They are a little faster than dial up but about one tent the speed of anything else. If you have a problem the tech support can’t even speak or understand good English. If you have any other choice take it or you will regret it. After 7 years they treated my like crap over a system hardware problem and after a month of no service I found that I had a DSL available in my area. The speed is night and day difference and 1/3 cheaper. If you can avoid using them you will be much happier. I would not trade my DSL if they gave me Hughes net for free.

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Valerie
Valerie
, US
Jul 22, 2008 6:29 am EDT

Lightening knocked out my service with Hughes.net on Sunday, May 25th. We had a two day service agreement with them. We were told that a repairman would come out on Friday, the 30th. Friday morning he called and said he was sent to another job and would come out on Monday, June the 2nd.. Mondaym he called and said he was sent somewhere else and would come out before noon on Wednesday the 4th. After he didn't show or call by noon, we called Hughes. I was on and off the phone with them for about four hours and could get no answers. I finally cancelled my service with them. Later that evening, the repairman called and said he would try to come out on Friday. When told we had cancelled our service, he said that Hughes always put off private accounts when they had comercial accounts to take care of. I had to get dial-up service from our local phone service.

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Hughes Satellite User
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Oct 24, 2008 9:06 am EDT

This is a VERY deceptive company with terms of service you only learn about after your 30 day trial! If you exceed your download limit they subject you to THEIR Fair Access Policy (FAP). It is for 24 hours and if you continue to use the internet this can be extended indefinitely. They are totally useless as far as customer service as they can't fix anything or tell you anything.

We were on FAP after two UNSUCCESSFUL attempts to download software updates. We didn't get the data and yet it still counted against us.

STAY AWAY!

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Rlperry
Lake Providence, US
Jan 21, 2013 1:26 pm EST

Copy of my letter sent to HUGHES NET, January 21, 2013

Account # DSS713****

To Whom It May Concern ~ And I can only hope that this letter will fall into the proper hands!

I am begrudgingly sending you this payment. I have NEVER been as disappointed in a service of ANY kind as I have been with Hughes Net! But we are honest people who pay our bills so, although you have NOT delivered the service that you advertise or that we have paid for, we will pay what you say we owe!

A couple of weeks ago – in total frustration – I made YET ANOTHER phone call to your service department. I was on hold for ONE AND A HALF HOURS! And then when I finally spoke with someone, her accent was so “foreign” I could hardly communicate with her. And since she was reading from her “prompt pages” she was unable to answer any questions that veered from her prompt pages.

I had called because we wanted to DISCONNECT our service. We have been a customer since 2007 and have had COUNTLESS interruptions in service! Your records that indicate how many times a service man has had to come to our house is NO INDICATION of how many times we have had problems! Nor does it indicate the MANY times we have called and got tired of “holding” and we hung up! Your Customer Service Phone Center is absolutely the worst! There is NO excuse for a customer’s time and business to be so disrespected and disregarded! HIRE MORE OPERATORS… and preferably those who can speak the English language properly!

Honestly, we cannot estimate how many times we have been on our hands and knees under our desk disconnecting and re-connecting cables, rebooting our computers, or running to another person’s house to use THEIR internet service so we could take care of business and / or school homework! I can’t help but wonder if I could legally CHARGE YOUR COMPANY for “not delivering”, and for our time and our inconveniences! I would be embarrassed to know that any of MY customers were receiving such poor service!

For years, because of our location, we have had no other internet alternative, so basically we were at your mercy. Recently AT&T was made available to us and it came at a perfect time because Hughes Net was disconnecting constantly! Our college daughter could NOT do her homework nor could we take care of business at home. But to be perfectly honest, I dreaded making the phone call to disconnect because I knew it would mean more frustrating “hold time” and speaking with someone from “India”. However, I braved the call and after a ONE AND A HALF HOUR HOLD, I did get a sweet lady with a strong accent who kept repeating the same lines regardless of what issue I was trying to address. When we FINALLY got around to actually beginning the “disconnecting process”, she discovered that the account was in my HUSBAND’S name so she was not able to complete the process. I was told that HE had to make the call! I laughed. He would not nor will he ever be patient enough to be on hold for more than 10 minutes! And here’s the “kicker” ---- Your records show that the account is in HIS name therefore, you could not make adjustments to our account without talking to him --- Well, how odd that the BILL COMES TO US IN MY NAME! You cannot make changes to our account because it is in HIS name, but you can send the bill and accept payment in MY name? Literally – just shaking my head.

And please allow me to interject here ---- My husband has HUGHES NET at the office on our farm and he recently upgraded to your Gen 4 and has already complained of having to disconnect and re-connect his cables every time he turns his computer on!

Enclosed, you will find a check for 1 month of “service”….and I use the term loosely. My bill is for 2 months of service. According to the Customer Service agent I spoke with this morning I owe for November and December. However, my records show that you received the November payment! So I am deducting 64.99 and paying only 64.99 for the month of December. If there is a discrepancy…. Well, I do not know what to tell you other than simply, you will not receive any more money from us. The agent was able to look at my “usage” and granted, you may see a day where there was 4 or 5 hours of internet service, but please pay close attention of the NUMEROUS DAYS that internet was NEVER USED!

We have changed to AT&T and I had no idea that I could actually experience such fast and uninterrupted service! It has been delightful! No doubt my husband – should he brave a call to your Customer Service Department – will also be changing his farm office internet service as well.

In closing – I have NEVER written a letter like this to any business. I take no pleasure in it for I am not a cruel or vengeful person. But I think it is in YOUR best interest that you be made aware of poor service and unhappy customers so you can make the necessary changes. I trust this will be the end of my dealings with your company. If you haven’t disconnected my service, you need to do so NOW, with or without my husband’s phone call. His signature will be below! Thank you.

Signed:
Perry’s from Louisiana

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sugar3000
eolia, US
Nov 02, 2012 8:21 am EDT
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The system was installed 7 months ago and I paid 90 bucks. We were insulted by him when we requested the dish to be placed on the pole he got high strung and half did his job. We saw him place it on the side of the house over our central air unit. Well a few weeks later went by the all hell broke loose when water from the steam of the central air until got in to the eye of the dish. It crashed my hard drive a TB HDD a 300 buck drive and those nice gentlemen who repaired it was kind enough to let us know secrets and that s 2 things. 1. The incoming transmit and outgoing transmit lights on the HN 9000 Modem blinks even when pc is off to run your download allowance down to 0 so it gets slow and crashes pc. 2. The download meter sucks they said.

My contract is up in 13 months and I can't wait to go to ATT UNIVERSAL. DSL A couple years a go my best friend (my sis-in-law) order a install of HUGHES NET They were lost for hours and they were dirty, drunk, half drunk, rude, disorderly, and offended my granny and my 3 year old niece. [censored] bug was in a college class so me, bubby, and granny waited on them for her. They were half dressed trying to play with each others privates, they didn't know what they were doing, Had body fluid stains on clothes. NO ONE SHOULD GET HUGHES NET EVER. I tried contacting the CEO, but unable to. Sue them if you want because I would.

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Mzmerz
, US
Oct 22, 2011 6:04 pm EDT

This was the only internet choice we have, so they basically have us by the short hairs. The Fair Access is a joke. I can use their internet at "high speed" for a little less than 2 hours. I laugh when I see their TV commercials that state you can download a video in seconds. Sure, and that's all you get for the entire day...unless you buy a token for $7.50, and get one more video. This company is a complete rip off.

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Miss Dis Gruntled
Santa Clarita, US
Feb 05, 2013 5:31 pm EST
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Just wondering: Have you tried complaining to the Attorney General in your state?

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Hughes scam, horrible service

I recently was sucked in and got hughes net. After 2 weeks I canceled ( still in my 1 month trial) because it was horrible. After canceling with them it has been worse than the internet. No on said anything about returning the equipment myself?! A few stray debits of a few dollars went through on my account from them but it was no more than $8 so I didn't think anything of it. Then after being without them for 2 and a 1/2 months they charged my account $315 (2/11/10) When I called them to find out why I was being charged this they told me it was because I had not returned the equipment in the 45 days that they give you. I explained to her that I did not know I needed to return the equipment myself and I was told that I should have called and asked them and that it was my fault. In the end they extended me a week or so to return the equipment. When the received the equipment and if it was in good condition they would return my money immediately.

After figuring out how to get on my roof and remove the antenna from the satellite dish, risking radiation poisoning, I was ready to send the package to them.

Of course I did a receipt of confirmation of delivery and insurance on the package. Now when the receive it they tell me that they haven't days later. There is no record of it. When I tell them I have a confirmation they "find" the package. Now they tell me that it will take 30 days for them to find out if the package is in good condition and then they will refund $300 of the $315. Also if the package is not in good conditions they will NOT notify you... Thanks hughes net.

10 days later after receiving the package I call back to check on the status, let them know that I am not going to forget about it. They tell me that they still haven't received my package. We go all through it again, and again mysteriously they find it.

Now they are telling me that they are not going to return me my money because I am not under lease they will not give me a refund. I was mad at this answer and I could barely understand this person so I hang up and call again.

This time another representative tells me that it is 7-10 days to process the package. 30 days to check and make sure it is in good condition, and 30-45 for the money to be debited back to my account.

So at least the last person told me that I would be getting my money it is just now going to take a lot longer than I first thought. I want to file fraudulent charges on there behalf with my bank, but I am trying to work with hughes net. I only have 90 days after the charge has been charged to my account to file fraud.

DONT GIVE THEM YOUR CREDIT CARD NUMBER, ACCOUNT NUMBER

DO NOT USE THIS COMPANY IT IS A SCAM YOU ARE BETTER OFF WITH AOL

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Hughes slow speed - limit on usage

Although when we signed up for this service, it was the only high speed internet available, it is no longer high-speed.
We have been on Hughes Net for 18 months. Our usage has not changed in any discernible way. Yet, in the last 8 weeks, we continually are being moved to a worse than dial up speed because we are said to have "exceeded" our 200 MB download capacity allowed per day. This limit was never pointed out to us when we signed the two year contract. The enforcement of the limit is obviously something new, or we would have encountered the problem long ago. Our guess is that Hughes Net cannot afford to invest in additional capacity for all the customers it is attracting, and is now putting a band aid on the problem by limiting the amount of download its customers can accomplish. Eventually, they will be forced to invest more in their infrastructure, or go out of business. However, now they will collect all the $5.00 extra fees to restore service each time the "limit" is reached. We are already entitled to this by virtue of our $75.00 per month fees. Just recently, Hood Canal has come in and put cable in our area. When our two year service contract expires, we will immediately go to Cable. And hopefully, hear the last of the Calcutta Customer Service people!

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intrepix
Victoria, CA
Jan 30, 2011 6:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Shaw, Rogers, Bell have just been given the green light from the CRTC to bill whatever they like which has brought on ridiculous billing increases. I will not sign any cell phone, tv or internet services with any of these companies as they are all gouging consumers. Telus has said they would do the same but as soon as I get a bill for extra bandwidth, I'll be cancelling their internet service and start talking to some of my neighbours about setting up a group internet system which we all pay a monthly share of a single bill. If these providers want to gouge and abuse me, I'll return the favor by opting out of their services entirely.

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Marty-240
McEwen, US
Jan 07, 2011 7:37 pm EST

I have been on Hughesnet for years. FAP, Fair Use Policy has always been in place. Most people never hit it unless downloading large files or watching streaming media. Size of files on the internet have increased over the years but HughesNet's policy hasn't. A virus will cause the limit to be exceeded as well. It sucks as far as I am concerned. I have purchased the $119 package which is faster and allows for 500mb of download. Still no movie watching for me. They do have a download manager that allows for scheduling downloads between 2:00 and 6:00 am which is a free time and will not show up on usage, unless downloading large files on a regular basis.. There is also a download for a monitor that displays usage. I will be the first one off of it when something else becomes available but for now I am stuck.

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TDWyatt
, US
Oct 18, 2010 3:38 pm EDT

It sems hat now that my daughter has entered the digital age, we routinely exceed the FAP limit; what does it take to get unlimited fast Internet? I have my household set up with a wireless network, but must disconnect it during the day to keep from using up my FAP bandwith. I need a use a usage dial for each computer in the house. The gauge that Hughes downloaded does not recognise my modem... so what am I supposed to do?

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Ihatehughesnet
lakshgilu, US
Aug 31, 2010 4:13 pm EDT

I have also noticed a large decrease in speed. I have come to terms with rediculous 200mb maximum download size, I now go to a family members house do all my laptop updates and any other firmware updates I have to do cause if I exceed my 200mb download threshold the HUGHESNET High Speed internet is unusable (slower then dial-up?, no, unusable). Now for the past few weeks my internet is about the same speed as dial-up and I haven't exceeded the "fair access policy threshold" as they call it, this is just normal browsing. When I first got hughesnet it was fast, almost as fast as cable, I had no problem with it. But now whats the point in paying $50 plus a month for high speed internet when its as fast as dial-up. I think its time to put $30 back in my pocket each month and go back to dial-up.

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Hughes install/uninstall

My current internet was spotty in service and I work from home on VPN, so I was told Hughes net had great speed. I called them and set up an install. At no time did the salesperson advise me that VPN caused the system to work at 50 to 75 % less speed. When they installed, we noticed the speed, installer told to try it. I did for 14 days, bad !
Now, I have a new internet and called Hughes to deinstall. I find out today that I have to remove the equip from my home - a hugh dish that is probably 36 to 48 inches round and ship it back to them. WHAT? IT IS NOT MY EQUIP. Or they tell me, I have to pay another $ 100 to have someone remove the equip, but I have to pay to ship it back. But they don't want the 48in dish! What am I sppose to do with the dish? None of this was told to me when I talked to the sales person. I am out $ 99 act fee, a month fee of $ 79 - suppose to be the 3rd highest speed, and now $ 100 to dismante THEIR equipmnt and who knows how much to ship back...and have the dish in my yard as trash. I will never recommend this company to anyone...

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Hughes - service

Purchased new computer with operating system upgrade from Windows Vista to Windows7. Very, very slow service, worse than dial up. Have been on the phone with Hughes 4 times in 24 hours and have had to pay $5.00 for somw sort of token to address "exceeding download"problem. This is robbery as I am allowed one free token per month, and because of changes in...

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Hughes Customer Reviews Overview

HughesNet is a satellite internet service provider that offers broadband connectivity to customers across the United States, particularly in rural and remote areas where traditional high-speed internet options are limited or unavailable. Their services include various internet plans with different data allowances to suit individual usage needs. HughesNet emphasizes its availability nationwide, leveraging satellite technology to provide internet access. Additionally, they offer built-in features such as data-saving modes to help manage bandwidth usage.

Hughes In-depth Review

In Summary: HughesNet offers satellite internet services primarily targeting rural and remote areas where traditional broadband is not available. While it provides widespread coverage and a variety of plans, customers should be aware of its speed limitations, data caps, and contract terms. The installation process is straightforward, but there may be initial costs involved. Performance can vary, especially during peak times, and customer service experiences are mixed. HughesNet includes features like built-in Wi-Fi and a Bonus Zone, but users must weigh these against the overall cost and value for money. The company also shows a commitment to sustainability and community involvement.

Company Overview: HughesNet is a long-standing provider of satellite internet services, known for connecting users in rural and remote areas. Their core offerings revolve around internet connectivity with a focus on areas underserved by traditional broadband.

Internet Service Options: HughesNet offers a range of plans that vary in price and data allowances, with speeds up to 25 Mbps. All plans come with data caps, and exceeding these limits can result in reduced speeds. Contract terms typically require a 24-month commitment.

Installation and Setup: Installation is generally handled by professional technicians and is often praised for its simplicity. Customers receive a satellite dish and modem, but there may be initial setup fees or equipment costs to consider.

Performance and Reliability: Users report that actual speeds can sometimes fall short of advertised speeds, particularly during peak hours. However, the network is known for its reliability in areas where other internet services are unavailable.

Customer Service: Customer service experiences with HughesNet are varied, with some users reporting quick and helpful responses, while others have faced challenges. Support is available through phone, email, and chat.

Coverage and Availability: HughesNet's primary advantage is its extensive geographic coverage, especially in rural and remote areas where other internet options are limited or nonexistent.

User Experience: Customer reviews are mixed, with some praising the service for its availability and others critiquing it for speed and data limitations. The user interface for account management is functional, and the mobile app offers additional convenience for managing services.

Additional Features and Services: HughesNet includes built-in Wi-Fi with its modems and offers a Bonus Zone, where customers can use additional data during off-peak hours. Other value-added services may be available depending on the plan.

Pricing and Value for Money: When compared to other satellite internet providers, HughesNet's pricing is competitive, but it may seem high compared to traditional broadband. The company occasionally offers promotions, but customers should be mindful of termination fees and refund policies.

Sustainability and Corporate Responsibility: HughesNet demonstrates a commitment to reducing its environmental impact and engages in various sustainability initiatives. The company also participates in community programs and strives for social responsibility.

Pros and Cons: HughesNet's key advantages include its availability in remote areas and the inclusion of features like the Bonus Zone. However, the disadvantages of speed limitations and data caps are significant. The service is best suited for users with limited internet options.

Final Verdict: HughesNet is a viable option for users in rural and remote locations who have limited access to other types of internet services. While it offers reliable coverage and some unique features, potential customers should carefully consider the speed and data limitations, as well as the overall cost, before committing. For light internet users and those without other options, HughesNet can be a suitable choice, but heavy streamers and those used to high-speed broadband may find it lacking.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

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Contact Hughes customer service

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www.hughesnet.com

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