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1.4 486 Reviews

Huggies Complaints Summary

43 Resolved
443 Unresolved
Our verdict: If considering services from Huggies with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Huggies reviews & complaints 486

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Newest Huggies reviews & complaints

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L
1:47 pm EDT

Huggies huggies diapers

!
I bought a pack of 66 size 4 huggies gold nappies, i am so very dissapointed ..
The front wings are so thin, i can't close my baby's diaper properly !
I have gone through the whole pack to get a nappy that is not faulty and honestly there are none, im so freakin angry right now .
I want a replacement or either a refund for the diapers ..
It costs alot of money, only to be dissapointed and my baby to wet himself because his diaper can't close properly !

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G
5:18 pm EDT

Huggies little movers diapers

The diapers leaked everywhere the purpose of them is to avoid wet babies and avoid leakage and when purchased for that reason I was not satisfied. I Had just changed the diaper and she used #1 and it leaked thru not even 5 minutes into using th diapers and the bed was wet. I placed the diaper correctly I made sure of it. I tried it again the day after and she leaked again when she was mobile crawling around the diaper was put on the baby correctly and again leaked thru!. I believe diapers were defective or something was wrong with batch because they leaked thru at the first use and it happened twice so i stopped use of diapers.

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D
10:59 am EDT
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Huggies huggies diapers

I just opened a new box of Huggies only to discover several are missing the second closure tab. These diapers cost a lot and I want Huggies to replace the (so far) 10 diapers that have missing tabs. This is rediculous. I can't believe this. I wish I had kept the box! Huggies I am disappointed in your product.
I can be reached at [protected] or email me back at [protected]@gmail.com. Please mail size 2 replacement diapers to Cheryl Waiters, 5905 Croom Station Road, Upper Marlboro, MD 20772. Your immediate attention to the matter is appreciated.

Thanks,
Cheryl Waiters

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F
7:19 am EDT

Huggies disappointed in huggies

I am really confused and feel Huggies quality is deteriorating since i last used it on my other kids. After 3 hours my babies clothes and vests are wet. Did something change in the quality? The pack i bought at Pick & Pay 25/06/2019 in Vangate Mall. It is a quality issue and was told to try the Huggies Gold instead, IF I CAN GET A SAMPLE PACK GOLD SIZE 4, i would try it, if not i will not waste my money on Huggies again.

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R
8:01 pm EDT

Huggies huggies

I brought a huge box of pampers size 1 for my new born baby and the whole box of pampers are missing the right side ruffle that goes around my baby thigh. The store wont take them cause the box is open. He is able to wear them but they link easy which is causing me to change him 24-7 he running through the box because of the default of the pamper i have to change right after the 1st pee

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Q
5:57 pm EDT
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Huggies snug and dry pampers

I bought a case of these diapers and everytime my son uses the bathroom it leaks. Im washing sheets and clothing daily and cleaning up pooh. It may be the straps arent effectively holding the diaper together. Or that they are just so thin and poorly made that the urine comes right trough! I have been buying huggies for years but now I may be finding me a new product.

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J
11:22 pm EDT
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Huggies diapers huggies slip on

I went to wallmart the other day abd bought a box of huggies slip on diaper size 6 and the first to bag everyone I put on him the sides were all ripped now I have never had a problem with the diapers been using them for along time and this has never happened so I believe it's a defect in the diapers and packing thank you so if u could please take your time out to read this and get back to me I'd very much appreciate it thank you so much

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K
10:31 am EDT

Huggies 12 protection snug and dry mickey mouse diapers

My husband bought a large box of these diapers, my daughter sleeps, from 11:30m to 8am, this morning she woke up with the diaper leaking on her and blisters above her butt. The rest of her lower half is also pretty red, this is not he only diaper that has done this, it happened to my special needs 1 year old as well, except his was worse because it was a poopy diaper that exploded on him, during, just a car ride of time. I am very upset, this has been way to many times and my specials needs son has food hoarding issues and could have, (and would of if he had noticed it), started to eat it, because he attempts to eat everything. Seeing as he's only 1 1/2 he's not only enough to be front facing, so I have to be able that his diapers won't bust in the car because I can't see him as well considering I'm driving.

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N
10:21 am EDT

Huggies huggies snug & dry

Hi, I am the mother of a two month old son. I live in Dauphin, Maitoba and I started buying huggies little snugglers diapers since very first day of my baby and never had any complains. About couple of days ago I ran out of diapers and went to the store but I had to buy huggies snug and dry instead since the store did not had any little snugglers that I generally buy. When I started using snug &dry I noticed that white/transparent grainy thing that absorbs the stuff on my baby's belly. I changed immediately and used another one in about 3 hours but I found the same thing coming out of the diaper again. Gradually I found out that all the diapers I am using are leaving that white sand like things on my baby's body. Now I am stuck with this pack of 198 diapers that are not very useful and needs to be changed after every couple of hours. Please help. My email address is [protected]@ymail.com if you want to contact me there.

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L
3:05 am EDT
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Huggies bring back huggies gold for girls / boys. unisex does not work!!

Good day

I am a proud Huggies gold supporter. We have be using huggies gold for girls till it was discontinued / changed to Huggies gold Unisex.

I am very disappointed by the fact that you have changed an awsome product that worked well for everyone, to something that doesn`t work. My daughter never had any leaks when we used Huggies gold for girls, but since we use Huggies gold unisex, I have to wake her between 3 and 4 am to change her diaper because the diapers leak.

I had a last hidden pack of Huggies gold for girls that I used last night and I had a great night. Me and my baby slept right through the night. No fussy baby and no leaks.

Please bring back the Huggies gold for girls diapers. I know of a few mommies that will be really happy if you do so.

Regards
Lara

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V
5:45 pm EDT
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Huggies huggies snugglers size 3 giving mu baby a really bad rash

Hello my name is Victoria i Have bought huggies because of the good name you guys have. I completely regret it My son chase had the worst rash due to your diapers.it was so bad normal radh cream such as a&d aquaphore amd desitin wasnt even touching the rash i had to have the doctor call nystatin in to the pharmacy. I would like to be compensated . my son was crying in pain and literally was bleeding thats how bad it was.
Hopefully you guys can get back to me as soon as possible sincerely;

Victoria filshill

[protected]

4927 wynnefeild ave
Apt 11B
Philadelphia;PA
19131

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K
12:02 am EDT

Huggies huggies snug n dry size 6

I purchased a box of huggies snug n dry from Walmart and Target in Oro Valley, AZ (I faithfully use this diaper) each of these boxes I purchased in February 2019 and the diapers are extremely defective. They are full of hard scratchy pieces clumped under the lining and my child cannot wear them. The itch and leave him feeling uncomfortable and keeps telling me "sticker" as he is scratching under the diaper.
I hope the process in the making has not changed because that would be disappointing.
Sincerely, Kacey Hardin

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Update by Kacey Hardin
Mar 17, 2019 12:04 am EDT

I purchased a box of huggies snug n dry from Walmart and Target in Oro Valley, AZ (I faithfully use this diaper) each of these boxes I purchased in February 2019 and the diapers are extremely defective. They are full of hard scratchy pieces clumped under the lining and my child cannot wear them. The itch and leave him feeling uncomfortable and keeps telling me "sticker" as he is scratching under the diaper.
I hope the process in the making has not changed because that would be disappointing.
Sincerely, Kacey Hardin

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D
6:33 pm EDT
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Huggies huggies diapers

03/13/2016
I have been buying huggies since my baby was born, December 13, 2018. Really loving using the products, but I recently bought a big box of diapers size 2s. Most of the diapers in the box the side pieces that stick on the front are already connected on. It wears off the sticking to strap them, and sometimes on other packs the straps came off as soon as I stapped them on. Only thing I'm requesting for is coupons, or samlples. I wouldn't want a refund, because I enjoy using the products.

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P
9:42 am EST

Huggies dry comfort

Hi I am so upset for the third time now my baby girl only agrees to huggies diapers so I cant change my brand I use 2 packs of diapers for the month and this is the 2nd mnth in a row there are diapers that does not have the strap to stick and its not jus one in both packs there is abt 3 to 4 diapers that has a problem I pay so much for the diapers and it comes so little in the pack but now im must still loose more bcoz the diapers dont have staps now do u think its fair to us to buy your diapers pay so much for that quality

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H
4:49 pm EST
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Huggies huggies nappies

Good day

I am a huge fan of Huggies nappies and that is all that my toddler is using.
I bought a packet of nappies and 4 of the nappies closing strip broke before I can use it and 5 of them doesn't have a closing strip at all.

The quality of that pack of nappies was pore.

Just want to inform you that the closing strips was default.

I can send you photos if you need it.

Thank You

Zelda Basson
+[protected]
[protected]@gmail.com

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M
10:00 am EST

Huggies huggies little movers diapers

Since my baby was 6mths old I switched to huggies little movers s4, simply for the fact they are the only diapers to comfortably fit her thick thighs. It proved the right choice, never had leakage issues. She's a 1.5yrs old now & we continued to use huggies. But this past month's stock purchase has been unsatisfactory. Diapers leak constantly & irritate her bottom when wet! They soak right thru her clothes now. Problems started arising some time in dec & still having issues. Definitely switching brands today, not even going to bother to finish the rest of the box!

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M
1:35 pm EST

Huggies huggies little smugglers size 1

Hello I am complaining about the box of huggies little snugglers that I purchased form Costco, it's a large box of 192 diapers size 1, I opened it and about 15-25 diapers had the inside sticking out and I was not able to use them on my daughter this is quiet frustrating I tried to return the box to Costco but it was open so they did not refund me, I've used Hugggies on all 3 of my children and this is my first time having a issue, I spent about 40$ on this box of diapers, today I went ahead and opens the other clear pack inside and more diapers had the inside peeling off I got upset and just decided to complain, is there anything you can do for me interms of a refund or some sort thank you.

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A
10:55 pm EST

Huggies huggies nappies

My child is 26 months using nappies pants no. 5. I used huggies nappies since birth of my child the nappies were perfect because they could last more than 8 hours at nights you don't have to worry about wetness, but recently after the new stock came to market it worse, I must always check if the child is not wet, day or night is same and this is stressing cause you can't focus on what you are doing less than five hours the nappy is already wet. Is fine to change but huggies you were supposed to use the quality material you used on old nappies. This nappies is like one is using fake nappies and is not easy for me to change to other brands as I used huggies from november 2016. One cannot even tec huggies to new mothers. This is not on huggies you must quickly or you will loose customers. Remember others they don't complain they just switch

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K
10:13 pm EST

Huggies regular mickey mouse huggies size 3

I recently switched from huggies movers to regular huggies because there was more in the box for the same price. I did notice a polyurethane type smell coming from my child's diaper. I wondered if it might of been the UTI so I tested it on an older Huggies diaper not regular and did not smell that chemical smell. It is a strong chemical smell coming out of the diaper when they are urinated In. I'm very unhappy with them and I feel like they do not keep the child's skin dry. I have used"Huggies movers"for all three of my children and have been happy, but I'm not happy with the regular Mickey Mouse Huggies size 3 diapers. What can be done about this because I've open the box?
-Elizabeth Gamboa

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Update by Kas8
Dec 19, 2018 10:16 pm EST

The correct name for the type of huggies that had a chemical smell we’re called” snug and dry. “

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A
4:17 pm EST

Huggies huggies snug and dry

I'm a very loyal customer too huggies family and don't use no other product on my premies but I have bought a box of huggies diapers and as I started too use them I noticed the lining of the diaper was fixed like it was suppose too be and I noticed the diaper linking like every change I wanted too know what I can do because I can't return the product because I use a few and it's just not right a single mother have too go through this

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1877 648 2484 1800 946 659 More phone numbers

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