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1.4 486 Reviews

Huggies Complaints Summary

43 Resolved
443 Unresolved
Our verdict: If considering services from Huggies with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Huggies reviews & complaints 486

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Newest Huggies reviews & complaints

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4:17 am EDT
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Huggies - bad batch nappies

we bought a pack of huggies dry comfort nappies, when we opened the pack there were no valcro stripps on the nappies, they sent me a voucher for new nappies, I went to get a new pack of nappies and for the second time all the nappies again had no stripp on I complained again and they said they are going to send me another voucher, but it is not good enough...

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5:00 am EDT
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Huggies huggies - wrong size diapers inside the package

I use a 4+ (Extra large) size Huggies diapers for my 10mth old son. This i noticed comes with a picture of a giraffe on it.

However, the last 4+ package contained diapers that were smaller. These were size 4 (Large) with a picture of the Hippos made on it. Although the packaging said 4+, as did the print on the back of the diaper...both myself and my maid noticed these were considerably smaller. As a result the baby kept on leaking.

I bought another 4+ package; and this came with the correct size and with a picture of a giraffe. But as i was emptying the pack into my diaper sack, i came across the last 3 diapers that again had Hippos made on them and were smaller in length. This confirmed the fact that the incorrect sizes were packaged.

This is ridiculous. How can i trust that the package I am buying has the correct size diapers in it?
Although i believed Huggies to be superior in absorption qlty over Pampers, I am seriously thinking of switching brands.

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12:49 pm EDT
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Huggies no refund

I'm am not a customer that complains about anything but when I pay for a product I expect the highest quality.

I've been using Huggies Freedom Nappies since my baby was born on the 04-10-2005.

I recently purchased a bag of Huggies Freedom Nappies but could not use a single nappies in the bag due to the fact that all the Velcro straps was attached to the nappies in such a way that if I had to force it from coming loose I would have to tear the hole strap off.

I would greatly appreciate it if you could look into this matter and I would like to be refunded for the Nappies.

Thank You for taking the time to read this, I hope to hear from you soon.

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2:26 am EDT
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Huggies - leaks, came loose

Through the night the diapers leaked and all the padding was bunched in the front hanging of her. They don't fit proper to her size. I would rate these diapers a 2

Read full review of Huggies and 15 comments
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1:48 pm EDT

Huggies small piece of metal in diaper

Mother's should not have to worry about dangers in your baby's diapers.

Last night, I changed my six month old daughter diaper. As I was changing the diaper, I noticed something dark inside the diaper. At first, I thought it was a darker color cotton or worried about a little small bug stuck inside the diaper. I was shocked to noticed that it was a sharp piece of metal sticking out.
The metal was pointy and quite sharp.

I immediately started thinking of what could have happened if I would of not noticed the sharp metal. The location was right where my daughter private part goes. Also, to think that it was during the night where most of baby move and roll.

I am very disappointed as a mother and as a customer. Mother’s should not have to worry about checking every single diaper before they putting it on their baby…and that’s my situation now!

All I can do is warn mothers out there to check their baby’s diaper before putting it on.

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7:56 pm EDT

Huggies missing diapers

After I got home from wal mart, I realized that my box of (80) diapers were missing a 20 diapers, I didn't notice while I was shopping, so I don't know if somebody took the diapers from the box or one of the employees didn't realized that the box was missing diapers.

Read full review of Huggies and 97 comments
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cleo george
, US
Jan 16, 2024 9:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've been using Huggies Gold for 8 month now an had no problem , however this pack that I started using keep breaking on the sides the the elastic. I let go of the first nappy ,but then almost every nappy did the same e the elastic snapped which caused my daughter to constantly make herself wet.

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Victoria Hudspeth
, US
Dec 25, 2023 8:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

.I've used Huggies brand since my children were little. They are now 25 and 30.

I myself have used the wipes for removing makeup and personal hygiene Just recently I have had what seems to be an allergic reaction. I use the Huggies aloe and vitamin E. No perfumes, no dyes. Has something in the formula changed!?

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Rodney Miller 2023
Marion, US
Dec 16, 2023 4:48 am EST

My name is Rodney Miller. I purchased a box of diapers and wipes from my local Walmart and my tabs on 10 of my diapers have fallen off so far &my wipes are tearing apart as I try to use them & are dry. I purchased them on December 1st 2023.

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Tiffney Ford
, US
Jul 31, 2023 10:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

One side splits but i got a size up they are to big. This is the second box i have bought that almost half of them have split on one side.

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zannyd
Pinetown, New Germany, ZA
Jun 26, 2023 6:03 am EDT
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Huggies nappies leak. I have to change my son every 4 hours if not it leaks. This is the third month now. I'm now looking for another brand.

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Ruchika Amrute
, US
Apr 03, 2023 3:36 am EDT
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We have purchased Huggies diapers on 13th March 2023 for M size quantity of 120 diapers from kalamboli DMART. it is very chip quality this kind of products not good for baby skin, after using this diapers got infection and rashes on her skin kindly look into it.

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Jaggs1961
Lake Elsinore, US
Apr 02, 2023 9:13 am EDT

Was just brought to my attention that you feel it’s ok to put the pedo symbles on baby diapers! Absolutely disgustingly! As a grandmother with a new grand baby on the way I’ll make sure my grandchild’s bottom never see you pedo diapers….. so Disgusting!

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martenette
Durban, ZA
Oct 25, 2022 11:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been through 2 packs of huggies pants and the nappies seem to break and all gel falls out all over or my baby messes right through the nappy.

faulty nappies! Very unhappy customer. Paid R199.99 for huggies pants

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GEEZ123
Durban, ZA
Oct 10, 2022 9:24 pm EDT
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Huggies extra care size 1

Baby is a week old and experiencing leaks and problems with straps not holding

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Wanetta
, US
Mar 02, 2020 2:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi I recently bought a box of huggies like movers size 5 104 count an over half my box the tabs missing so I am unable to use them I'm disappointed I always use huggies but I'm hoping you will make this right so I continue to use them but this box cost me almost 40$ an I cant even use most of them

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