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1.1 35 Reviews

HugeGame Complaints Summary

1 Resolved
34 Unresolved
Our verdict: If considering services from HugeGame with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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HugeGame reviews & complaints 35

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7:21 am EST
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HugeGame unauthorized credit card charges

Payment of USD9.95 taken from my credit card since many months ago without any approval. Never signed up for anything. No idea who they are. No game / video / media purchased or delivered by them. No customer service through Facebook page either. I'm asking my credit card to reject the coming payments but those I've already paid who will reimburse them to me?

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12:47 pm EST

HugeGame was charged without me committing a full transaction.

I did the free activation process to see free live streaming football games. I was told I wouldn't be charged. Then I had to open a email and give your company permission to activate the account and I didnt. Now I'm getting all types of charges n made my account over drawn. Can u please fix this problem with my bank and take back the money your company took out of my account ASAP

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7:46 am EST
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HugeGame hugegame

Quiero me cancelen la menbresia a hugegame.net — me sale en mi resumen de tarjeta el monto de 9, 65 usd dic q es para peliculas juegos y demas yo nunca lo use ni me deja ingresar para darlo e baja me pon invalidado el usuario ahi les dejo mi dos email, no recuerdo q me dieran la opcion de darlo de baja me siento estafadomi numero de tarjeta termina en 4340 visa classic denlo de baja ya.. email: [protected]@gmail.com o

[protected]@gmail.com

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3:40 pm EST

HugeGame unauthorized credit card charges

A charge of $39.95 was placed on my bank account on 11/30/17. I need it refunded immediately and my account with you canceled. Please respond on this matter as soon as possible. this is creating a hardship.I do not know what information you need from me but prompt attention to this matter would be greatly appreciated Thank you. [protected]@gmail.com

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9:58 pm EST
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HugeGame debit from my checking account

I was looking for a chiltons manual and directed to this page. Now I can't sign in or anything and haven't authorized any deduction from my account. I was told my card would not be charged and it has been twice. I want my money back and the debits to stop. The charges happened on 11/16/17 and the first was on 11/13/17. The charges are listed as hugegame.net Surrey, GB and hugegame.net [protected], HU

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11:01 am EDT

HugeGame unauthorized credit card charges

On 30 december 2016 an amount of 31.50 euro was charged to my credit card by Hugegame.net.
I have never subscribed or registered to any product or service from this organisation.

Unfortunately I wasn't able to check my credit card statements until now and discovered that following charges have been made:
[protected].50 euro HUGEGAME.NET [protected] HU
[protected].50 euro HUGEGAME.NET [protected] HU
[protected].50 euro hugegame.net [protected] GB
[protected].50 euro HUGEGAME.NET [protected] HU
[protected].50 euro hugegame.net [protected] GB

I request to immediately stop these charges and refund the payments made.
Could you send me an answer within one week please.

Kind regards,
Anthony van Houts

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Update by Anthony van Houts
May 07, 2017 11:03 am EDT

On 30 december 2016 an amount of 31.50 euro was charged to my credit card by Hugegame.net.
I have never subscribed or registered to any product or service from this organisation.

Unfortunately I wasn't able to check my credit card statements until now and discovered that following charges have been made:
[protected].50 euro HUGEGAME.NET [protected] HU
[protected].50 euro HUGEGAME.NET [protected] HU
[protected].50 euro hugegame.net [protected] GB
[protected].50 euro HUGEGAME.NET [protected] HU
[protected].50 euro hugegame.net [protected] GB

I request to immediately stop these charges and refund the payments made.
Could you send me an answer within one week please.

Kind regards,
Anthony van Houts

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8:17 pm EDT

HugeGame debiting my account without authorization.

I am receiving debits off a credit card monthly, a total of $11.34 AUD without any authorization from this company.

I have not purchased anything from this company and would like a full refund of all transactions made to my account and it stopped immediately.

I am happy to be contacted through email to have this issue resolved asap:

laura.[protected]@hotmail.com

Many thanks.
Laura Veugelers

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7:38 pm EDT

HugeGame cancellation of 5-day trial membership/can't reach customer service by phone

To Whom It May Concern:

I want to cancel my 5-day trial membership with HugeGame effective immediately/today, Friday, April 21, 2017. I have been unable to reach anyone with the phone numbers provided on the company's website to cancel the membership myself. Please advise at your earliest, possible convenience. I would greatly appreciate it.

Thank you in advance for your time, cooperation, and consideration concerning this matter.

Sincerely,

Anita L. Tucker
[protected]@hotmail.com

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shaoyangke
madrid, ES
Mar 13, 2021 10:29 am EST

To Whom It May Concern:

I want to cancel my 5-day trial membership with HugeGame effective immediately/today, , match 13, 2022. I have been unable to reach anyone with the phone numbers provided on the company's website to cancel the membership myself. Please advise at your earliest, possible convenience. I would greatly appreciate it.

Thank you in advance for your time, cooperation, and consideration concerning this matter.

Sincerely,
keshaoyangspain@163.com

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Eileen Rosson
, AU
Sep 12, 2019 12:11 am EDT

I Eileen Rosson did not even go through with this and you have taken money from my bank twice please cancel this right now the phone numbers are phoney so I will be going to bank police and Facebook thank you

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Lungi Gwele
, US
Feb 12, 2019 2:10 am EST

Hi,

I took out a 5-day trial membership with HugeGame and cancelled it the same day via your e-mail confirmation of the the membership. This was ignored and you went on to debit my account on two occasions.

I am giving you a formal instruction to cancel this with immediate effect/today, Tuesday, February 12, 2019.
Please advise at your earliest, possible convenience if this has been done as I feel that because I did cancel my 5-day trial your debiting my credit card is unauthorized.

Regards,

Lungile B Gwele
lbgwele@gmail.com

ComplaintsBoard
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2:24 pm EDT
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HugeGame cargos de tarjeta

quiero saber poe queme estan descontando 9, 50 libras cada mes, y no se cual es el objeto que me descuenta.porfavor devolmerme el dinero de estos 4 meses que me estan descontando.para mas informacion llamar a casa al [protected] en quito -ecuador.
Otra si he pedido algun articulo favor mandarme, no tengo ninguna informacion el codigo del articulo

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4:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HugeGame continui prelevamenti di soldi dalla mia carta prepagata non autorizzati perché non ho fatto nessun acquisto e abbonamenti

Salve mi chiamo Luciano, e da tempo che incappo su questi prelievi di moneta non autorizzati sulla mia carta prepagata, e tantomeno fatto nessun abbonamento a favore di questa struttura o come chiamarla nube game.net, è proprio qualche altro giorno fa precisamente il giorno 6 di marzo 2017ho notato un'altra trattenuta di euro pari a 31, 95 euro oltre ad altri 1, 94 ogni tanto.Ecco a questo punto come faccio in tutto ciò nel risolvere queste trattenute non autorizzate, anche perché come sopra non ho fatto o meglio non ricordo di aver fatto nessun acquisto e abbonamento.Vi ringrazio dell'attenzione e spero di avere Delle risposte di come risolvere al più presto e non imbattermi ad altre trattenute di soldi sulla mia carta.

Distinti saluti Luciano

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Resolved

La mia email e la seguente lcoviello65@gmail.com

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6:15 am EST
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HugeGame debit on my credit card without any service from hugegame.net

On September 13th 2016, I was looking for an out-of-print book.
Google led me HugeGame.net, where I saw with pleasure a scan of the cover of the book that I was looking for.
I was then requested to give my Visa Card number, which I did.
Unfortunately no download of my book happened. I was instead redirected to a page proposing me to download pictures or music (and no out-of-print book) !

But I was debited three times since then, without any justification :
- 40.95 € on September 18th
- 40.95 € on October 18th
- 54.95 € on November 17th
- 54.95 € on December 17th.

I am profoundly chocked by these totally unjustified debits and I request
- immediate stop of these debits
- immediate rimbursment of the 191.80 € withdrawn from my bank account without due cause.

Regards
Lionel Sautter

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5:09 am EDT
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HugeGame unauthorized credit card charges

I have had a lot of amounts of money taken from my bank and, on the 3 last ones it reads on my statement:

- 09/08/2016 hugegame.net GB-[protected], 95 euro
- 10/08/1016 hugegame.net " - 33, 95 euro
- 11/07/2016 hugegame.net " - 33, 95 euro

I didn't buy any product from you but every month I am getting charged in my masq credit card (Mastercard).
please don't debit in my credit card account of any amount.

Ronald SAUCEZ

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4:22 pm EST
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HugeGame unauthorised credit card deduction

Payment of €15.95 taken from my credit card on 16th Jan 2016 without any approval. Never signed up for anything. No idea who they are. No game / video / media purchased or delivered by them. No customer service through Facebook page either.

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Lynn Nolan
, US
Aug 29, 2019 10:53 am EDT

please refund me! I was illegally charged R309.52!

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Roukia
, FR
Jan 24, 2019 6:05 pm EST

Vous êtes des menteur. Bandes d'arnaques
Rendez moi mon argent

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stephanou faqbrice
, FR
Dec 11, 2018 5:03 am EST

b onjour pourquoi j ai eu un prelevement de votre part alors que j ai rien demandé je vous demande de me rembourser la somme retiré avant deport de plainte merci de votre comprehension

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jdhd774jd99e4nhnbjsd
, US
Sep 08, 2018 1:41 am EDT

Hugegame is a scam! It charges people credit cards without their authorization and ask to send emails in order to rectify, of course never getting returns on their behalf.
Beware of these sites! Never give credit card information!
Just watch free on 360p xD

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Jeanette122
, FR
May 18, 2018 7:52 pm EDT

people are unaware that giving your credit card information make you vulnerable and automatically (in 99% of cases) retrieve money from your account as soon as you sign upfor any reason( for for example: age verification etc..)

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Jim1967007
, US
Dec 12, 2017 9:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I want my refund back all of it I did not get one game I asked for and never for ps3 so please send all my money back if not I will be force to go another action thank you.James Reese.

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Maria Elisa Maldonado
, US
Aug 05, 2017 3:34 pm EDT

I too was charged without my consent. I already summited a complaint. I hope to hear from them soon.

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Support Hugegame
, US
Sep 05, 2016 6:25 am EDT
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Dear Jonathan ED Parker,

You are correct when you stated you will not be charged unless you agree to services. For you to have received the $10 on your account, you would have made a purchase. It is simple to contact our support team and you will receive a response. Kindly send an email to support@hugegame.net from the email you used to create the membership, which would speed up the process of rectifying your issue. We do apologize for any inconvenience caused.

Regards
Diane Richards
Customer Interaction Specialist
https://www.hugegame.net

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Jonathan ED Parker
, US
Sep 04, 2016 2:21 pm EDT

I also was charged without any notification. When supplying your card information in order to "verify your country" it automatically charges you nearly $10 without you agreeing to it, also, on the same screen it specifically states that you WILL NOT be charged unless you agree to services.
This company is a huge scam, and I would not be surprised if I was not able to contact the support team, I have not tried yet.
DO NOT MESS WITH HUGEGAME.NET! or MEGASHARE.SU!
Both companies are scams, and traps promising free access, and will charge you for everything. (even charging you a dollar to unsubscribe)

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Support Hugegame
, US
Jul 31, 2016 7:45 am EDT
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Dear Christopher Brasil,

Thank you for reaching out to us. If you are receiving charges to your account from us, a membership was created with us using your card information. Kindly send an email to support@hugegame.net or send us an inbox message with the email address used to create the membership to have it cancelled for you. Apologies for any inconvenience that may have been caused.

Regards
Diane Richards
Customer Interaction Specialist
https://www.hugegame.net

ComplaintsBoard
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9:45 am EDT
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HugeGame transaction

I have had two amounts of money taken from my bank and it reads on my statement:

01/02/2014 visa os www.hugegame.net [protected] - $10.30

04/03/2014visa os www.hugegame.net[protected] -$ 18.90

I do not know what these two deductions from my account is for, please advise me. i do not recall authorising these transactions.

Thank you, christine millier

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Support Hugegame
, US
Feb 09, 2016 6:33 am EST
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Dear Saths Pillay,

Thank you for taking the time to contact us.

Kindly check your email.

Regards
Diane Richards
Customer Interaction Specialist – Hugegame.net
https://www.hugegame.net

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saths69
, ZA
Feb 08, 2016 2:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Re: Hugegame
I did not purchase nor anything was delivered to me. on 2/2/16 $1 (R16.57) and 7/2/16 $15 (R239.07) was deducted from my bank account. Please refund the monies and stop debiting my account. This is a "scam"
Many Tanxx
Saths Pillay

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Support Hugegame
, US
Sep 11, 2015 11:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Ruban,

Thank you for letting us know about your recent experience with Hugegame.net. Since our services did not meet your expectations, and appreciate you taking time to share your concerns.

Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the event you describe, if you believe you were misled or if you feel you have some unresolved issues please feel free to contact us through our facebook page @ https://www.facebook.com/hugegame
We promise that we will strive to resolve the issue to your satisfaction.

Regards
Hugegame.net
Customer Support Department
https://www.facebook.com/hugegame

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Support Hugegame
, US
Sep 11, 2015 11:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Ruban Raj,

Thank you for letting us know about your recent experience with Hugegame.net. Since our services did not meet your expectations, and appreciate you taking time to share your concerns.

Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the event you describe, if you believe you were misled or if you feel you have some unresolved issues please feel free to contact us through our facebook page @ https://www.facebook.com/hugegame
We promise that we will strive to resolve the issue to your satisfaction.

Regards
Hugegame.net
Customer Support Department
https://www.facebook.com/hugegame

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Ruban Raj
, AE
Feb 23, 2015 7:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir
i didn't recieve and i didn't buy any product from you but every month i am getting charged in my masq credit card
please don't debit in my credit card account of any amount

Thanks
Ruban Raj

ComplaintsBoard
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1:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HugeGame - never received my game

I ordered a game from Game Spotter company’s website HugeGame.net. I never delivered this game but every month a got $40 charged by this company and now it’s already a sum of $130 for the services I’ve never used. I tried to contact them but their phone is always silent and e-mails return back.

Read full review of HugeGame and 33 comments
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