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Hudson's Furniture Showroom
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1.5 16 Reviews

Hudson's Furniture Showroom Complaints Summary

2 Resolved
14 Unresolved
Our verdict: With Hudson's Furniture Showroom's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hudson's Furniture Showroom reviews & complaints 16

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11:55 am EDT
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Hudson's Furniture Showroom Product Protection Warranty

Submitted a claim under furniture protection plan. Hudson's said come into the showroom and pick out replacement furniture because existing furniture could not be repaired. We picked out two chairs and Hudson's said they would ship to us. They delivered the two replacement chairs but truck driver demanded ALL furniture! Hudson's scam is to resell your old furniture and make money back! They demanded a sofa, loveseat, and chair for two replacement accent chairs! I told them to get out of my house! Hudson's then promised to fix but only offered $200 for the damaged furniture. They should all be in jail. Ormond Beach Hudson's.

Desired outcome: Replace the damaged furniture as per the warranty.

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FERN23
Fernandina Beach FL, US
Apr 22, 2023 1:20 pm EDT
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Wow! This is terrible. I Have been dealing with issues as well. Ordered furniture, nearly 12,500 worth. The furniture was ordered and paid for almost 8 months ago!

I have received all but one piece. I ordered a media console that was damaged when it arrived, the delivery men were very nice but installed it incorrectly. There was scratches on the bottom the glass shelving was not put in correctly and the there are screw holes where they tried to put it in along with the lighting on one side did not work. This media console was 3000. They sent a repair person out to fix it and she was very nice but I believe it or not was able to fix the light on the one side that did not work. We decided not to have a replacement which they offered to send out, I told them no twice they did not change my request on that and actually a few weeks ago they were enroute to my home (2 hours away) and I luckily checked their delivery status and asked what was being delivered and they said the media console... I called the store immediately told them to turn around because I told them 2 times... not to worry about the console.

In the mean time, while STILL waiting on the last piece of bedroom furniture (8 months now) after getting different delivery dates more than a few times, I checked online and wanted to know if I could replace the bedroom chest for another one. Of course the one I wanted instead was more money but I thought since I refused the media console that was damaged we could do an even trade, they refused.. Said that was not their policy and they would still bring out the media console. I DO not get it why they wouldn't just trade the bedroom chest for the other one I saw online. BUT NO. I will never ever step foot in that store. At first the salesman was really good, we liked him a lot but he was very rude to us when he called to tell us that their store policy could not switch out the bedroom chests.. WHY I do not know since they would come out ahead on the switch. BEWARE!

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10:37 am EST
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Hudson's Furniture Showroom Do not do business with hudson furniture!

This is an extremely bad company with really bad unethical employees at their Melbourne, FL store. Also even their regional manager at their headquarters is a complete waste and has never heard of good customer service either! Please never use them if you don’t want a complete run-a-round and a loss of money and your valuable time. They do not stand behind what they sell and they all lie about the situations regardless of the numerous verbal conversations but better yet we have everything in email correspondence but it still did not matter and they screwed us anyway! They actually held us as hostages until they got their way costing us a lot of money!

I usually do not document or file any complaints but this Hudson Furniture Company has my attention well beyond anything that could be consider normal or ethical etc. Please do not purchase from this company unless you enjoy being screwed!

Desired outcome: I want other consumers to know not to purchase from Hudson Funiture!

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8:49 pm EST
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Hudson's Furniture Showroom Sale/Fraud

On November 15, 2022 Jose the sales representative, sold me a sectional sofa that at the delivery time, didn't feet in the apartment. I immediately contacted him and he told me to go to the store right away, which I did, spoke to the manager Keep and he said to use as a credit store. Options in the outlet where not what I was looking for except for the leather set which was out of my budget. Keep manager sent me to the S. Obt store in which the Manager was nice to help me until today that he said that Keep is going to take care of this issue. Called Jose, explained he said that Keep was out in vacations until saturday, that he was going to call me back since he had someone in the store. Nothing happened. I want a refund. I showed them that the sofa doesn't fit in the space. I am expecting a response.

Desired outcome: Please refund.

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Sheryli
Palm Bay, US
Jun 01, 2023 1:49 pm EDT

I purchased a table from Hudson's in December. It has areas where the stain came off. I purchased an extended warranty. When I called the extended warranty they told me to call Hudson's because it is still under the store warranty. When I called the store they told me the stain was my fault and it was the extended warranties responsibility. I have called each at least 3 times they each pass the buck to each other and no one calls back. I am now going to get assistance from some one at a local television station. I have purchase furniture from them for over 10 years and when I had an issue before I got no assistance

Is Hudson's Furniture Showroom legit?

Our verdict: Hudson's Furniture Showroom's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Hudson's Furniture Showroom's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Hudson's Furniture Showroom earns 68% level of Trustworthiness

Good Credibility Notice: Hudson's Furniture Showroom rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Hudson's Furniture Showroom. The company provides a physical address, 19 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hudsonsfurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hudsonsfurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Hudson's Furniture Showroom protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Hudson's Furniture Showroom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:02 pm EDT
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Hudson's Furniture Showroom Broken Promises!!!!!

The worse customer service and broken promises. Buyer beware! We returned a couch and loveseat because it was literally falling apart after 10 months. We wanted 100% leather and the salesman lied to us as we found out when the repairman came out, it's actually leather and cheap vinyl. A credit was provided, and we selected a 100% leather couch and loveseat. While we were at the store, we were considering a Nectar mattress which came with a free adjustable bedframe. The store manager said he would give us a $200.00 gift card if we purchased the mattress. What a Big Mistake! Over three weeks later no gift card. The doorframe the house to the garage was severely damaged, which I noticed after the delivery guy's lift. I contacted customer care, the store manager, and the regional manager several times, and I was told the $200.00 gift card was in the mail and the warehouse manager will be contacting me about the damage to the doorframe. It's been over three weeks and I continued to be lied to. I've given up dealing with them. My next course of action is small claims court.

It's such a shame they provide terrible customer service, and they lie to their customer's. BUYER BEWARE!

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12:20 pm EDT
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Hudson's Furniture Showroom Restocking fees on cancelled order due to non delivery of goods

We ordered a dining room set back in July. Paid a 20% deposit on our Amex card and applied for 18 months-interest free financing on the remaining balance. We were informed that our set was on backorder and would not be delivered until October. Long story short and here we are in November and are now being told that we will not see this product until at least March. We never would have placed this order had we known this. Our request for a cancellation with full refund was denied...we are told that we must now pay restocking fees (On product Hudson's never received) in excess of $700.00 (30%). Our conversations with the store manager requesting that he waive the fees in the name of good customer service were futile. Says that he is not authorized to do this at store level. Said he will take it up the ladder and call me back later in the day. Two days go by with no return call. Then my sales girl emails me to tell me that they will not waive the charge. Subsequent emails to the customer service department at corporate are not responded to. My request for copies of my signed invoices and finance paperwork are ignored. This is in no way fair to the customer... at what point does this company think that these long delays are too long? My restock fees should be waived for non delivery of goods. This is horrible customer service. You cannot restock what you never had.

Desired outcome: Immediate full refund should be given with no restock fees.

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2:59 pm EDT

Hudson's Furniture Showroom Sectional Sofa Delay and terrible service/delivery

My Invoice Number is [protected]
I have order my sectional back in October 2020. I have waited for 9 months for this sectional. The delivery date was supposed to arrive in April 2021. It never arrived. This turned into May. I stopped getting Etas after a certain point. I called the Brandon store several times to let them know of my frustration. Matt would ignore my calls at one point, leaving messages with Lori or Tyler and not getting calls back from him. Then when the furniture did arrive to Orlando in June it just sat there. I was never allowed to get the furniture until their policy of second Wednesday of the month. That makes it July 14th. Terrible service. Waiting 9 months for delayed furniture only to be told your furniture has arrived and you have waited but now you have to keep waiting because we wont ship it until the 15h of July. I was told by Matt that compensation would be given and free delivery. And Matt wont answer my phone and never put anything in writing. They are crooked folks and want to scam the customer and consider this to be standard practice. I feel sick that I have been this patient and only get told that's just how it is. Brandon Hudson should be ashamed of this. When I call customer service and complain and they write a note to Matt or Eric the regional manager nobody calls me back. Then I call customer service they say there was no mention of any notes or complaints. Great, nothing to show for in terms of proof of my constant effort to get a hold of someone who cares or is a decision maker. Hudson does not care about their customers and only care about getting their money and making them sit in the dark about what is happening with their furniture. Lies.

Desired outcome: Compensation and free delivery as promised

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3:44 pm EDT

Hudson's Furniture Showroom Special order furniture

I called today to cancel my furniture that has not even been made yet and Hudson's Ormond Beach manager was so belligerent. He told me we would have to pay a 30% restocking fee. He was so rude and accused me of raising g my voice. I was sitting in a restaurant when we spoke and was definitely not raising my voice. He even threatened me with a civil law suit! I am sure he is overwhelmed with cancellations but this is no way to treat customers. if I could have my furniture today I would not want to deal with Hudson's. They are totally unprofessional. I ordered two tables from one of their competitors and they were going to be out six months as well. When I canceled from them they were very understanding and professional.
They told me that they get many customers from Hudson's who are mistreated. I will never shop with this company again. How can they charge a restocking fee for something they don't even have in stock?

Desired outcome: I want to cancel all orders with this company.

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8:28 am EDT
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Hudson's Furniture Showroom unethical behavior

09/28/2019
To: Hudson's Furniture
From: Gaius and Kimberly Barron
We are a military family currently stationed at Macdill AFB in Tampa, Florida. When we bought our home here in 2017, your store was highly recommended to us by the locals in the area. Up to this point, we have spent over $47K at your local franchise located at 1609 W. Brandon Blvd, Brandon, Fl 33511. Initially, the expectations were high regarding the professionalism, honesty and quality of Hudson's furniture, but after two bad experiences, our view of Hudson's Furniture has completely changed. Below are the two experiences my wife and I had with your store.
1) In October 2017, we furnished our dream home and we worked with "CJ" and William Cunningham, who both worked at this location at the time. We discussed specific furniture and prices in finite detail. We worked more with CJ more than William on the transaction. When we received our furniture and it wasn't what we ordered. When we discussed with management at the store, we were told we had to pay additional funds to get the furniture we initially ordered. We talked to CJ and the manager of the store at the time and they wanted us to keep this problem at the local store rather than go to corporate. We paid the additional money and we hoped this was a misunderstanding only to find out later this mishap was more on CJ. Please reference Sales Invoice Number [protected].
2) In August 2019, we incurred a very similar situation. We've purchased a table set and chairs from you and your team with a lifetime warranty from the 2017 purchase; however, Hudson's could not repair the one of the chairs that had been stained. Hudson explained the process to us where we would get a store credit and we would pick our choice of furniture with the credit. We arrived at the store on 24 August 19 and the salesman proceeds to tell us the credit amount, which at the time we thought was high for chairs. Immediately, we explained the situation to him on the damaged chairs and that we were looking to replace those. As professionally as he could, he told us we had nothing to worry about and he was sure about the credit amount, so we proceeded to purchase furniture based on the store credit. Upon delivery on 26 September 19, the deliverer told us he was coming to pick up the damaged chairs and table and base, which was not what was discussed with Hudson's. The deliverer called the store to understand just to find out that we owed $1300.00 to keep our table and the furniture we purchase with the credit given to us. We refused to pay this at delivery, so the delivery team returned the furniture back to the store. We still have our damaged chairs, and nothing has been done (no phone calls from Hudson) to rectify the situation. Please reference Sales Invoice Number [protected].

Although both situations are slightly different, nevertheless, the outcome was the same which results us having to pay additional fee or money to get furniture that we've ordered. We are reaching out to you to help resolve the current situation with your corporate leaders. Please give me a good time to resolve this or give me a call at [protected].

Sincerely,

Gaius S. and Kimberly L. Barron

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10:55 pm EDT

Hudson's Furniture Showroom sofa poorly built.

I purchased a sofa and love seat from Hudson's, similar to one I had purchased in the past. The first love seat sofa bed is so very comfortable to sit on and sleep on.
The sofa I bought is awful. but because the fabric was special order
I was told I they couldn't take it back. It has an air filled mattress in it . When you set on the sofa it is extremely uncomfortable. There is no padding between th cushions and the mattress. It's not very wide, it seems lower than a regular sofa should be. When I sit on it I keep sliding off the sofa. The lack of cushion between the cushions and the airbed is a hard sit, my hips began to hurt. Also on the upper back of the sofa you can feel the staples through the fabric. If you run your hand down the back of the sofa I fear you could rip your hand badly.

The salesman was in a rush that day and I did not get to see the other types of mattresses that could have come with the bed. It's hard to find good customer service thee days anywhere.

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7:10 pm EDT
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Hudson's Furniture Showroom bed frame and dresser still not delivered after 1 month

I ordered a bed frame and then a few days later, found a dresser on the floor. The dresser was not delivered with other items even though it should have been. The bed frame remains at the "other vendors location".

How long does one need to wait to get furniture that I have already paid for? The Hudson refund policy is very disappointing since it appears that I have no other option other than to wait...and wait...and wait.

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9:38 pm EDT

Hudson's Furniture Showroom wrong model of furniture received

February 9, 2018 my husband Richard, my daughter Christina Melady and I Patricia Kennedy drove to the Sanford, Fl location. We were going to pick out a replacement set room furniture since our initial purchase the seating and cushions were breaking down.
We worked with Derrick Kendrick for approximately 3 hours. We looked, sat on and checked out several reclining sofas and chairs. Initially we sat on a cream sectional by Southern Motions in the main showroom floor next we checked out almost every reclining sofa and and chairs throughout the store. we came back to the cream sectional and told Derrick we wanted to go with this style and he worked up an estimate and we could not afford the leather as we had planned. i ask Derrick what other options were there. He explained we could go to a blend which would hold up as well as and better than leather. Derrick said since we knew the model now we needed the color. At the time behind the cream sectional was another southern motion sofa in the color we wanted. Derrick took the information off that sofa and i believe this is where the model numbers got mixed up.
March 28th the sofa and bed were delivered . After it was set up and I sat on it i knew it was the wrong model as it did not fit my back. I had selected the one on the main showroom floor because it had rolled pillows which fit my back.
I called on Monday April 9th and talked to Renee as it was Derrick's last week. I ask Renee if the cream sectional was still on the main showroom floor and she said yes so I ask if she would get the model number off of it for me. She did and it was model # 716 and the number on my order was 1875. I told Renee I had received the wrong furniture. She said I would need to talk to customer service. I called customer service and they referred me back to Renee. Renee said her manager was out till the following Monday and she would get it handled then and then she said she had called other store managers and no help so she said she would talk to her manager on Monday and let me know. then she said no she was going to get some answers and would call me back.
Today I received a call from derrick and explained the same to him. he said I would need to come to the store so he could see what the issue was.
On the way down I got to thinking to myself I bet they have moved the original sectional from the show room floor.
When I arrived to the store the sectional was no longer where it had been on February 9. It had been moved to the back show room and a cream sofa and recliner in the model I received was on the main showroom floor. I told Derrick that was not what was there on February 9 and I had selected the model in the back because the back had two roll tufted places which fit my back perfectly. My back issues were why it took so long to decide on a model.
I do believe when we were deciding on a color that Richard told Derrick he liked the color of the sofa at the time that was behind the cream sectional. Derrick went and got the information off that sofa to see if that color was available in the model we had selected. it wasn't so we looked at the colors available and decided on our color which is correct rodeo red.
I told Derrick today I wanted the model I requested initially in the color rodeo red. this is derrick's last week with Hudsons and he said Renee would be handling the issues with their manager Kevin next Monday. I know the issues I have had in the past with Hudsons and i do not want to go through that again. I just want my Southern Motion reclining sofa and two recliners in the correct model # 716 The Producer in rodeo red, please.

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soniac123
, US
Jan 16, 2019 3:23 pm EST
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Patricia, I had the same experience today with Jose and Kevin today I am told that the delivered furniture is what I ordered. I explained then why is it ivory and not charcoal gray like the order shows. I told them their deceptive practice of switching the original order to what they had on hand went on for more than 7 mos. only to find out, the loaner they sent has to come at a price, I would not get a full refund.
I am taking this to the social media, elected officials that govern them until I get a full refund and they remove the furniture they sent to make up for their lack of integrity.
I suggest you do the same, strength in numbers to get customer service satisfaction and have them honor their agreements as promised.

Sonia Cruz, Lydia Diaz

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2:03 am EDT

Hudson's Furniture Showroom Delivery

We ordered chairs from Hudson's Furniture and also asked for home delivery.
I must say that was the worst experience in my life!
Anyway, when delivery guy arrived he damaged one of the chairs and that happened right in front of all our family. But he was acting like nothing actually happened. We refused to accept the broken chair and contacted Hudson's Furniture support and explained that their delivery guy broke our chair.
They said that they need time to find out what actually happened. So what they meant was that they had no interest in helping us. Later we were contacted by someone from Hudson's Furniture who said that delivery guy stated that it was not his fault and they were not able to find any proofs.
Beyond ridiculous! Never again!

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2:41 am EDT

Hudson's Furniture Showroom Bad quality furniture

I have purchased a leather couch from Hudson's Furniture about six months ago and quality is terrible! Do not waste your money here, their products are pure garbage! My couch is only six months old and leather is already peeling off! There is no way to return the couch and get a new one. Mine looks terrible and I'm so embarrassed to have it in my house! Shop elsewhere.

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, US
Nov 01, 2021 2:36 am EDT

I am so sorry this happened to you. Furniture is not cheap. I am Curious to find out what brand you purchased?
I just purchased power motion leather couches from them and I fear this is going to happen. Seems like bonded instead of leather. Going to try to get somebody out to investigate this but I i’m waiting for someone to to set an appointment for service for over 2 weeks now Because the headrest are completely overstaffed and not comfortable at all. Not like in the show room. Also the power pack went out today. As I mentioned these couches are three weeks old. Got a thin scratch on the foot rest And it has tiny torn edges. The photo below is enlarged to show detail. That is not how real leather responds. My last leather couches lasted over 20 years. I wanted leather for durability. I can already tell it wont last. I have owned them 3 weeks. The Southern motion manufacturer supposedly does not sell bonded leather although I know I find that there are all kinds of complaints with this company is leather. I should have check further into the Better Business Bureau and other complaints with the company but I already owned a recliner i’m them in microfiber and it was wonderful. Fabric would have been more durable because whatever this is made of is not going to last.

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11:45 pm EST

Hudson's Furniture Showroom Leather Double Recliner

We purchased a leather Sofa and Double Recliners and spent over $2, 000, also purchasing the 5 year warrantee. We have had the furniture for only 19 months now and then we see the leather actually breaking apart. We call to make a claim, "oh, that's not covered under your extended 5 year warrantee". Shouldn't furniture you buy for over $2, 000 last at least a couple of years. I couldn't get $50 at a yard sale for that stuff now. Never again. Rooms to go sells better furniture, and for less money.

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Hudson's Furniture Showroom Furniture and Customer service

We purchased a $2000.00 leather couch from the Ocoee store. About a year and a half after purchase we saw that it was flaking and peeling. Fast forward two years, numerous phone calls, and visits to the store in order to give them a chance to rectify the situation, and still nothing has been done. Hudson's customer service has been awful since they day they got our money. Like another review that we saw on here, we were replacing a couch from rooms to go after about 8 years that was still in great shape. We were only replacing to go with a new look. I asked for a name in the corporate office, and the agent "Betsy" would not give it to me. She just continued to repeat "there's nothing we can do". I wonder if the company executives are aware of what is happening out in the stores. Please do yourself a favor and do not make the same mistake we did. I wish someone had warned me.

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5:41 pm EDT

Hudson's Furniture Showroom Could not deliver, but could bill credit card

We bought a leather chair on sale but they did not have the color we wanted. The salesman said they could order it, so we did. I didn’t sign anything, but they did take my credit card. 3 to 6 weeks was stated on a “special orders” page they gave us. My next credit card statement indicated that they billed the entire amount. I called and informed them that we had no chair and I do not pay for things that are not delivered. They insisted upon ½ and credited ½. After 3 weeks, I called and the salesman stated the chair would be available in the first week of January.

That would be about a total of 6 weeks. Told them I needed it before January 22nd as out-of-town guests were arriving. I called in that 1st week of January and our salesman quit. The manager had taken over his accounts. Manager told me it would be 10 days. I told him I had to have it before the 22nd and this target was now at the 15th. He said he would attempt to expedite deliver and will call me. Never called. I called again and was now told the 19th. I told him I needed it before the 22nd (again) and the 19th was close to 8 weeks from order. He repeated that he would try to expedite it and would call me. Never called, again. I called a few more times and although the 19th was repeated, no effort was expended to be sure I received the chair before the 22nd. I called the manager on the 19th and he told me the chair would be delivered on January 26th. That date would be 2 days shy of 9 weeks.

I stated unacceptable and I was canceling the chair. “You can’t cancel. This is a special order.” He was rude and demanding. I told him several times that I was canceling the order. I called my credit card company to dispute the charges and had to run out to buy an in stock chair at full price that same day from a different furniture company. When I arrived home, I had a message from the Hudson’s manager telling me that they can deliver the chair on the 22nd. I had to call him again to inform him that I cancelled that chair. “That is not an option, ” he told me. I explained that no matter what his policy was, my policy is that I do not buy something with an infinite delivery date. If I had agreed to the 22nd delivery, I highly doubt that I would have received it anyway. I informed him that I had purchased another chair from someone else.

Hudson’s warehouse called a bit later attempting to schedule delivery for the 22nd. I explained that I canceled the order. I received one more call from the manager after that with a level of demand and rudeness that sealed his fate. While my credit card company was working on a charge-back on the 50% deposit, the manager decided to bill my credit card the other 50% that had credited earlier. I had nothing but fast and empty promises, no effort, no understanding, no courtesy and no chair, but I did have the full $900charge on my credit card which I have concluded was the fee for having Hudson treat me with rudeness and gall.

That was the sleaziest attempt at retaining a customer that I had ever witnessed. My credit card company forced a charge-back as the law demands.

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Contact Hudson's Furniture Showroom customer service

Phone numbers

1877 340 5799 +1 (407) 708-5635 More phone numbers

Website

www.hudsonsfurniture.com

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