Hudson's Furniture Showroom
reviews and complaints

Submitted a claim under furniture protection plan. Hudson's said come into the showroom and pick out replacement furniture because existing furniture could not be repaired. We picked out two chairs and Hudson's said they would ship to us. They delivered the two replacement chairs but truck driver demanded ALL furniture! Hudson's scam is to resell your old furniture and make money back! They demanded a sofa, loveseat, and chair for two replacement accent chairs! I told them to get out of my house! Hudson's then promised to fix but only offered $200 for the damaged furniture. They should all be in jail. Ormond Beach Hudson's.

This is an extremely bad company with really bad unethical employees at their Melbourne, FL store. Also even their regional manager at their headquarters is a complete waste and has never heard of good customer service either! Please never use them if you don’t want a complete run-a-round and a loss of money and your valuable time. They do not stand behind what they sell and they all lie about the situations regardless of the numerous verbal conversations but better yet we have everything in email correspondence but it still did not matter and they screwed us anyway! They actually held us as hostages until they got their way costing us a lot of money!

I usually do not document or file any complaints but this Hudson Furniture Company has my attention well beyond anything that could be consider normal or ethical etc. Please do not purchase from this company unless you enjoy being screwed!

On November 15, 2022 Jose the sales representative, sold me a sectional sofa that at the delivery time, didn't feet in the apartment. I immediately contacted him and he told me to go to the store right away, which I did, spoke to the manager Keep and he said to use as a credit store. Options in the outlet where not what I was looking for except for the leather set which was out of my budget. Keep manager sent me to the S. Obt store in which the Manager was nice to help me until today that he said that Keep is going to take care of this issue. Called Jose, explained he said that Keep was out in vacations until saturday, that he was going to call me back since he had someone in the store. Nothing happened. I want a refund. I showed them that the sofa doesn't fit in the space. I am expecting a response.

The worse customer service and broken promises. Buyer beware! We returned a couch and loveseat because it was literally falling apart after 10 months. We wanted 100% leather and the salesman lied to us as we found out when the repairman came out, it's actually leather and cheap vinyl. A credit was provided, and we selected a 100% leather couch and loveseat. While we were at the store, we were considering a Nectar mattress which came with a free adjustable bedframe. The store manager said he would give us a $200.00 gift card if we purchased the mattress. What a Big Mistake! Over three weeks later no gift card. The doorframe the house to the garage was severely damaged, which I noticed after the delivery guy's lift. I contacted customer care, the store manager, and the regional manager several times, and I was told the $200.00 gift card was in the mail and the warehouse manager will be contacting me about the damage to the doorframe. It's been over three weeks and I continued to be lied to. I've given up dealing with them. My next course of action is small claims court.

It's such a shame they provide terrible customer service, and they lie to their customer's. BUYER BEWARE!

My Invoice Number is [protected]
I have order my sectional back in October 2020. I have waited for 9 months for this sectional. The delivery date was supposed to arrive in April 2021. It never arrived. This turned into May. I stopped getting Etas after a certain point. I called the Brandon store several times to let them know of my frustration. Matt would ignore my calls at one point, leaving messages with Lori or Tyler and not getting calls back from him. Then when the furniture did arrive to Orlando in June it just sat there. I was never allowed to get the furniture until their policy of second Wednesday of the month. That makes it July 14th. Terrible service. Waiting 9 months for delayed furniture only to be told your furniture has arrived and you have waited but now you have to keep waiting because we wont ship it until the 15h of July. I was told by Matt that compensation would be given and free delivery. And Matt wont answer my phone and never put anything in writing. They are crooked folks and want to scam the customer and consider this to be standard practice. I feel sick that I have been this patient and only get told that's just how it is. Brandon Hudson should be ashamed of this. When I call customer service and complain and they write a note to Matt or Eric the regional manager nobody calls me back. Then I call customer service they say there was no mention of any notes or complaints. Great, nothing to show for in terms of proof of my constant effort to get a hold of someone who cares or is a decision maker. Hudson does not care about their customers and only care about getting their money and making them sit in the dark about what is happening with their furniture. Lies.

I called today to cancel my furniture that has not even been made yet and Hudson's Ormond Beach manager was so belligerent. He told me we would have to pay a 30% restocking fee. He was so rude and accused me of raising g my voice. I was sitting in a restaurant when we spoke and was definitely not raising my voice. He even threatened me with a civil law suit! I am sure he is overwhelmed with cancellations but this is no way to treat customers. if I could have my furniture today I would not want to deal with Hudson's. They are totally unprofessional. I ordered two tables from one of their competitors and they were going to be out six months as well. When I canceled from them they were very understanding and professional.
They told me that they get many customers from Hudson's who are mistreated. I will never shop with this company again. How can they charge a restocking fee for something they don't even have in stock?

I ordered a bed frame and then a few days later, found a dresser on the floor. The dresser was not delivered with other items even though it should have been. The bed frame remains at the "other vendors location".

How long does one need to wait to get furniture that I have already paid for? The Hudson refund policy is very disappointing since it appears that I have no other option other than to wait...and wait...and wait.

February 9, 2018 my husband Richard, my daughter Christina Melady and I Patricia Kennedy drove to the Sanford, Fl location. We were going to pick out a replacement set room furniture since our initial purchase the seating and cushions were breaking down.
We worked with Derrick Kendrick for approximately 3 hours. We looked, sat on and checked out several reclining sofas and chairs. Initially we sat on a cream sectional by Southern Motions in the main showroom floor next we checked out almost every reclining sofa and and chairs throughout the store. we came back to the cream sectional and told Derrick we wanted to go with this style and he worked up an estimate and we could not afford the leather as we had planned. i ask Derrick what other options were there. He explained we could go to a blend which would hold up as well as and better than leather. Derrick said since we knew the model now we needed the color. At the time behind the cream sectional was another southern motion sofa in the color we wanted. Derrick took the information off that sofa and i believe this is where the model numbers got mixed up.
March 28th the sofa and bed were delivered . After it was set up and I sat on it i knew it was the wrong model as it did not fit my back. I had selected the one on the main showroom floor because it had rolled pillows which fit my back.
I called on Monday April 9th and talked to Renee as it was Derrick's last week. I ask Renee if the cream sectional was still on the main showroom floor and she said yes so I ask if she would get the model number off of it for me. She did and it was model # 716 and the number on my order was 1875. I told Renee I had received the wrong furniture. She said I would need to talk to customer service. I called customer service and they referred me back to Renee. Renee said her manager was out till the following Monday and she would get it handled then and then she said she had called other store managers and no help so she said she would talk to her manager on Monday and let me know. then she said no she was going to get some answers and would call me back.
Today I received a call from derrick and explained the same to him. he said I would need to come to the store so he could see what the issue was.
On the way down I got to thinking to myself I bet they have moved the original sectional from the show room floor.
When I arrived to the store the sectional was no longer where it had been on February 9. It had been moved to the back show room and a cream sofa and recliner in the model I received was on the main showroom floor. I told Derrick that was not what was there on February 9 and I had selected the model in the back because the back had two roll tufted places which fit my back perfectly. My back issues were why it took so long to decide on a model.
I do believe when we were deciding on a color that Richard told Derrick he liked the color of the sofa at the time that was behind the cream sectional. Derrick went and got the information off that sofa to see if that color was available in the model we had selected. it wasn't so we looked at the colors available and decided on our color which is correct rodeo red.
I told Derrick today I wanted the model I requested initially in the color rodeo red. this is derrick's last week with Hudsons and he said Renee would be handling the issues with their manager Kevin next Monday. I know the issues I have had in the past with Hudsons and i do not want to go through that again. I just want my Southern Motion reclining sofa and two recliners in the correct model # 716 The Producer in rodeo red, please.

We ordered chairs from Hudson's Furniture and also asked for home delivery.
I must say that was the worst experience in my life!
Anyway, when delivery guy arrived he damaged one of the chairs and that happened right in front of all our family. But he was acting like nothing actually happened. We refused to accept the broken chair and contacted Hudson's Furniture support and explained that their delivery guy broke our chair.
They said that they need time to find out what actually happened. So what they meant was that they had no interest in helping us. Later we were contacted by someone from Hudson's Furniture who said that delivery guy stated that it was not his fault and they were not able to find any proofs.
Beyond ridiculous! Never again!

I have purchased a leather couch from Hudson's Furniture about six months ago and quality is terrible! Do not waste your money here, their products are pure garbage! My couch is only six months old and leather is already peeling off! There is no way to return the couch and get a new one. Mine looks terrible and I'm so embarrassed to have it in my house! Shop elsewhere.

We purchased a leather Sofa and Double Recliners and spent over $2, 000, also purchasing the 5 year warrantee. We have had the furniture for only 19 months now and then we see the leather actually breaking apart. We call to make a claim, "oh, that's not covered under your extended 5 year warrantee". Shouldn't furniture you buy for over $2, 000 last at least a couple of years. I couldn't get $50 at a yard sale for that stuff now. Never again. Rooms to go sells better furniture, and for less money.

We purchased a $2000.00 leather couch from the Ocoee store. About a year and a half after purchase we saw that it was flaking and peeling. Fast forward two years, numerous phone calls, and visits to the store in order to give them a chance to rectify the situation, and still nothing has been done. Hudson's customer service has been awful since they day they got our money. Like another review that we saw on here, we were replacing a couch from rooms to go after about 8 years that was still in great shape. We were only replacing to go with a new look. I asked for a name in the corporate office, and the agent "Betsy" would not give it to me. She just continued to repeat "there's nothing we can do". I wonder if the company executives are aware of what is happening out in the stores. Please do yourself a favor and do not make the same mistake we did. I wish someone had warned me.

We bought a leather chair on sale but they did not have the color we wanted. The salesman said they could order it, so we did. I didn’t sign anything, but they did take my credit card. 3 to 6 weeks was stated on a “special orders” page they gave us. My next credit card statement indicated that they billed the entire amount. I called and informed them that we had no chair and I do not pay for things that are not delivered. They insisted upon ½ and credited ½. After 3 weeks, I called and the salesman stated the chair would be available in the first week of January.

That would be about a total of 6 weeks. Told them I needed it before January 22nd as out-of-town guests were arriving. I called in that 1st week of January and our salesman quit. The manager had taken over his accounts. Manager told me it would be 10 days. I told him I had to have it before the 22nd and this target was now at the 15th. He said he would attempt to expedite deliver and will call me. Never called. I called again and was now told the 19th. I told him I needed it before the 22nd (again) and the 19th was close to 8 weeks from order. He repeated that he would try to expedite it and would call me. Never called, again. I called a few more times and although the 19th was repeated, no effort was expended to be sure I received the chair before the 22nd. I called the manager on the 19th and he told me the chair would be delivered on January 26th. That date would be 2 days shy of 9 weeks.

I stated unacceptable and I was canceling the chair. “You can’t cancel. This is a special order.” He was rude and demanding. I told him several times that I was canceling the order. I called my credit card company to dispute the charges and had to run out to buy an in stock chair at full price that same day from a different furniture company. When I arrived home, I had a message from the Hudson’s manager telling me that they can deliver the chair on the 22nd. I had to call him again to inform him that I cancelled that chair. “That is not an option, ” he told me. I explained that no matter what his policy was, my policy is that I do not buy something with an infinite delivery date. If I had agreed to the 22nd delivery, I highly doubt that I would have received it anyway. I informed him that I had purchased another chair from someone else.

Hudson’s warehouse called a bit later attempting to schedule delivery for the 22nd. I explained that I canceled the order. I received one more call from the manager after that with a level of demand and rudeness that sealed his fate. While my credit card company was working on a charge-back on the 50% deposit, the manager decided to bill my credit card the other 50% that had credited earlier. I had nothing but fast and empty promises, no effort, no understanding, no courtesy and no chair, but I did have the full $900charge on my credit card which I have concluded was the fee for having Hudson treat me with rudeness and gall.

That was the sleaziest attempt at retaining a customer that I had ever witnessed. My credit card company forced a charge-back as the law demands.