Dear K. Kelley,
I am sorry I just became aware of this board today. I would have like to have addressed your concerns earlier.
Our cancellation process is actually quite simple.
1) If you go to our site's main page, you will see a "cancel account" link at the bottom. You can use that link to cancel.
2) Also on our home page, you will find a "contact us" link. By following that link you'll find our contact information, along with a link for "how do I cancel my account" - you can also use that link to cancel.
3) You can call our 800 number, as listed in our Frequently Asked Questions: 1-800-422-6021
Feel free to contact us any time to voice any concerns you might have about our service. We truly do want satisfied customers.