Huawei
reviews and complaints

As a potential customer considering Huawei products, it's important to note the mixed experiences shared by users. While some customers have praised the performance and features of Huawei devices like the Nova 7i and Honor 10 Lite, others have expressed frustration with customer service issues and product quality. For instance, one user highlighted the excellent camera and performance of the Nova 7i, while another faced challenges with faulty displays and lack of software updates on the Mate 20 Pro. These contrasting reviews indicate that while Huawei offers innovative products, there are areas that need improvement, particularly in customer service and product reliability. As you explore Huawei's offerings, it's advisable to weigh these factors carefully to make an informed decision.

I buy new phone from seeb outlet but your staff cheating and give m used phone

Some application used in 30-7-21

3 months ago (March) I put in a claim at Huawei cares insurance for my device and till now they still haven't gotten back to me when u call them they claim back log of claims it's rather frustrating because I am paying for a service that doesn't deliver whilst also paying for a device which isn't in use I have posted them on hello Peter and they replied it has been handed over to claims department but still nothing has been done about it but they taking payment every month it's rather frustrating..
Policy holder-Irwin Govender
Policy number-VLM-[protected]-1

Air link communication kohinoor plaza faisalabad (pakistan) not repairing my mobile phone huawei p8 lite . it had wifi issue.
Submitted phone for repair on 26-sep-2016.
Mobile is under warranty. they promised to repair phone in 10 days. but now their staff misbehaving and not returning phone. please help.
Called many times on huawei helpline [protected] but no solution.
I want complete refund of mobile price (pkr 21500).
Please note that airlink communication pakistan is official warranty provider of huawei mobiles.
Repair receipt # 15597

I have a huqwei metro pcs phone with memory card and was doing fine till some one took my memory card out and when they did it locked up my phone so i go to metro pcs to get it fixed r to talk to them ley only toid me trhere was nothing they could do for me so what i wonted was to get my phone fixed r replaced but imsead i got a phone that is only good for a paper weaight now and im going back to sprint nex t week and never use metro pcs again and im putting a sign in my yard about metro pcs to abouut poor customer serviceit sux to the bone

I have bought a Huawei mobile under TATA INDICOM prepaid scheme for 1800 bucks. After 1 week, it was substituting my IRON box in terms os heat emanated. And after 1 month, alas the display is completely gone! Just imagine after 30 days, the piece is worth less. When I took it to the Huawei Authorized service centre Sagar Technologies in CMH Road, another drama unfolded. For first one week, they said the film has to come from Chennai. After that the place crossed the border and shipment has to come from China. And mind you these things were informed only when we call them. They are not courteous enough to inform the customer. Now after forgetting 4 weeks completely, today when I rang them, the response is all the more amusing. " There is water spillage in the phone and this doesnt come under the perview of warranty and I have to pay 600 bucks more to repair the same." Just imagine, i have to spend 2400 for fit for nothing phone piece... Say NO to HUAWEI...