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https://www.wish.com/ / unable to cancel my order that was mistakenly placed by my daughter

Posted: May 9, 2017 by   User 
Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
San Francisco, California
United States
The WISH APP is not that safe. It automatically deducts your debit account without even popping a message to warn you. My daughter went to checkout and suddenly, it just said ORDERS successfully checked out, wherein I had so many ITEMS in the cart that I was still deciding on what to purchase and let go. NOW I feel so upset that I can't talk to any customer service representative because the CONTACT NUMBER they have on their website which is [protected] is just a Voice prompt, and when you send them an email - support@wish.com you won't get any help because its automated. I can no longer log in to the app and their website because it's not accepting my password anymore and when I clicked forgot password so they can send it to my email, I didn't receive any email from them and you can't even message them on their Facebook Page because it's also automated. I am so disappointment if they take that money out :( just so wrong :( I really need help on how to get my money back. Please, if you know how I can contact someone from wish.com or how I can get my money back please email me sweetcathee4u@gmail.com

Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Online Scams


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N  11th of May, 2017 by  User  Agree Disagree 0 Votes
Actually, you can cancel it and get a refund. All you have to do is go to that order and ask for a refund on all the items that you want a refund on. It is upsetting because you have to do each item individually but they will issue a refund. :)
N  11th of May, 2017 by  User  Agree Disagree 0 Votes
@Layni JoLee Yes, unfortunately, I no longer had access to the wish app and website. After exchanging so many emails with the automated, I was able to get hold of someone who replied they'll refund within 14 days. I do hope they'll refund my account. We'll wait and see. Thanks

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One Sansome Street, 40th Fl
San Francisco
United States - 94104
+1 800 266 0172
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