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HT Servicing / Servicing

1 unit 5rani drive rani business park old basford nottingham, Nottingham England Nottinghamshire, United Kingdom

after having booked a service for my 12 month old cleaner the sales talk started as soon as he got through the door. he undid the machine and there was some grit in the machine but he said he couldn't undo the machine completely as one of the screws wouldn't come undun. he then said that I had better part exchange it for the latest model which would cost me £1100 pounds approx. if that wasn't suitable he had a machine in the car which would cost me £795. all I wanted to do was get him out of my house. I don't think this is good enough from Kirby who have a very good reputation this makes me not want to have a Kirby again and I certainly wont want this repair man again. the cost of the repair was roughly £380. this was only a estimate as he couldn't look at it properly. im sorry to say I have lost all faith in Kirby and I now have a machine in pieces which is no good to me .could you tell me about the Kirby warranty thanking you Sandra bower

Sa
Nov 25, 2015

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