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4.3 976 Reviews

HSN Complaints Summary

33 Resolved
171 Unresolved
Our verdict: With HSN's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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HSN reviews & complaints 212

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5:52 pm EDT

HSN Refused my $ on a purchase - 706-718-9913

To Whom It May Concern,

I am 52 years old and have my own business and work full time. I recently relocated to Miami, FL from Columbus, GA. My new job requires for me to have a better, faster laptop to do my work. I sold my home on July 15, 2020 - My address - 10 Adams Park Ct, Columbus, GA 31909. I have made purchases from multiple companies with no problem until I placed an order with HSN. My order was cancelled because they could not deliver to a hotel. I spoke with someone in the verification department and they suggested for me to contact a family member to have it shipped there. I did and re-order the items, again I could not order it. I called back and the verification department said that they could only shipped to my billing address (I do not live there anymore). I proceeded to call my bank to ensure that my billing address match my transaction on any purchases. I called back to inform HSN of my actions to be able to order the items. Customer Service was great, however once I called the verification department to present my case, the person was not going to hear me out, so she placed my on hold to apparently ask whoever put the restriction on my account. Mind you, I told them that I sold my house I do not live there any more. So, I asked to speak with the manager, she insisted multiple times that there was nothing she could do or the manager could do and it was a final decision. Again, I proceeded to ask for a protocol of who to contact if I was not satisfied with the decision and she cut me off and transferred to customer service. Unbelievable! This is not even close to customer service, I would have discipline her if one of my employees ever acted this way. I asked customer service if there was a way for me to make my compliant known. I'm a Director and know that sometime one can have a bad apple or apples in the mist of a great company. She proceeded to give me a physical address - P.O. Box 9090 Clearwater, FL 33758 for me to write (Are we in the 1980's?). We are in the 21st century with advance technologies and this is what you give customers when they are frustrated. I recommend a more user friendly way of allowing your customer share their experiences. Please listen to the recording, I was willing to verify who I was, conference my bank that monies where there $5000 and that I am who I said I was. I was treated like a potential fraud and this is why I am writing to you. It is unacceptable for any paying customer to feel this way. If I do not hear from you, let this serve as a coaching opportunity for those involved. In the COVID-19 era, everyone deserved a good experience while shopping. The items that I was interested below: If you want to save a customer, I will give you this week, otherwise not only will you lose me but I will recommend to my network and will put this experience as a lesson in my business of how a global company treats their customers.

Your order has been cancelled | View email with images
HSN
TODAY'S SPECIAL SALE HOT ITEMS

Your order has been cancelled
This email is to confirm that your HSN order has been cancelled.

Always on the lookout for fabulous? Us too! Come back soon for big brands, offers and so much more.

Lenovo L340 15.6" i5 Gaming Laptop w/8GB Memory and 256GB Storage
Order number: [protected]
Item number: 1224225
Price: $995.99
Cancelled

Toshiba Truly Wireless Active Noise-Cancelling Earbuds w/Charging Case
Order number: [protected]
Item number: 720168
Price: $109.99
Cancelled

Best Regards,

Ludin E. Bello
706-718-9913
ludin. e. [protected]@thebellonetwork.com
ludin. e. [protected]@gmail.com

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1:32 pm EDT

HSN Pureland meat company (10) sny strip steaks

A couple of weeks ago, when I saw your presentation for the 10 NY strip steaks, I called and ordered them thinking they would great for Memorial Day. Yesterday I prepared the 10 steaks($129.00) for 9 of my guests. I should have been wary when I first opened them and saw that they were much thinner than the ones showcased on HSN. They were advertised as aged steak. Well I have had aged steak and the ones that were sent, were not aged beef. That would not have even been a problem if they had not had gristle and were extremely tough. We followed the directions perfectly and even cooked them a little less because they were so thin. When I tell you they were so tough, that my steak knives would not even cut through them and when I did get a bite size piece, I had to spit it out because it was not chewable. All but one(which we gave to the dog) went into the trash. I was mortified since I had lots of side dishes but no other entree. We had no choice but to order out for our guests. Please let me know how HSN handles problems like mine.

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At Last
, US
Jan 16, 2024 2:29 pm EST
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I don't order anymore, when too good to be true it is. Snake oil salesmen/women

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M
2:55 pm EDT

HSN Perlier 3 piece gift set.

When I called cust. Svc. This morning too complain about the product I received last night. I didn't have a chance to open product till this a.m., As l opened pkg
The body wash pump was broken and leaking into the box and packing slip. The shea butter lotion also, leaked into the pkg leaving container half empty the only product not ruined was the hand lotion. All I want is a full refund not $5.00, per cost rep. Pkg was completely ruined and I checked into the trash can so
It would be taken out today. The smell was not pleasant. If I'm going to be treated as it's my fault you've lost a loyal customer.
Regards,
Mary Chamberlin

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4:12 pm EDT

HSN Discriminating behavior by HSN employee

To whom it may concern,

I am adding further complaint to your employee by the name of Bryon Vence. I have cut communication with this indivual after my recent relocation to Clearwater in Feburary 2020. After specifically giving him details that I no longer wish to communicate or engage in any drug activity with him, he continued to contact my phone on May 3rd 2020 at 11:29am.

I am concerned & I feel threatened by this invidual after his threats & descrimintive gestures of his affiliation with higher authority figures & 15 years of firearm experience. He has expressed several resentments toward me of his own plans of roommating together, my past criminal record & his continuing drug use. At this point I am unsure of what other legal actions to take regarding this situation. If he continues to contact me I will consider filing a restraining order if no disciplinary action is taken.

Thank you for your time & consideration.

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12:11 pm EDT

HSN Employee

An HSN employee by the of Bryon Vence is known for increasingly abusing his position of authority. He has been known to display pedophiliac behavior in the past & was even fired from his job in 2007 for sneaking a 16 year old girl in to his place of work on his day off. He is also known to display severe acts of discrimination as well as excessive drug use. He now alligns himself with police officers to threaten his way in public society & to further abuse his position of authority. I recently moved back in to town after a 13 year period when he proceeded to contact me for a breif lunch. He then displayed past resentments over his personal plans to roommate, his ex girlsfriend & supposed drug recovery. He then proceeded with indimidating gestures of him being affiliated with police officers & his 15 years of firearm experience. I have worked in healthcare with mentally ill vetetrans & I am fully aware of what psychosis or diminished memory cells look like. His diolated pupils, weight loss, increased temper, memory loss & euphoria seem to be from an excessive use of cocain or other opioids. This man is mentally unstable & continues to display pedophiliac behavior by reminiscing of his past neighbors that were still in high school. I personally feel threatened by Bryon Vence's inability to recover from drug use & I fear that it will have negative results in his personal, public & professional life.

Thank you for your time & consideration.

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2:14 pm EDT
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HSN Terrible customer service

I ordered my high school senior 2020 an apple macbook air while the show was running sun 3/29 (plenty in stock), received a call on tues 3/31 to confirm my order, to only receive an email today sat 4/4 that my order had been cancelled due to their processing error and no more items were in stock. They offered nothing to compensate for their error only a measly i'm sorry. So not only has my daughter had her entire senior year cancelled due to covid19, but now she has had her graduation gift cancelled due to hsn's incompetence of handling my order; terrible customer service.

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10:51 am EST

HSN ultrex cookware

Purchased lots of Ultrex cookware from HSN during TV sales. My cookware is suppose to be backed by a 55-year warranty. However, the interior is peeling in the pans, making them unusable. Have tried to locate a place to return them for replacement... without sucess.

Please include me in any class action suit, as HSN sold this crap under false representation to consumers/purchasers.

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3:54 am EST

HSN apple mac pro laptop flex pay

I tried ordering the pole labtop Mac Pro . Altering inputting my credit card information, HSN declined my transaction but took over $600.00 from my credit card. I was told the money was on hold.

Why take money from account if you're declining my transaction. It's been 2 days and my account hasn't been credited. This is not right . I will never order from them or refer them to anyone . I won't this resolved ASAP !

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12:07 am EST

HSN flex pay

I ordered two securtiy systems approx $600.00 put on flex pay, they made mistake, got billed total amount, called x 4, said they fixed it, got next bill guess what not fixed charged over $14 dollars interest for one month. Live chat said nothing they could do. HSN card not them? It is putting me in a bind, due to i will have to pay total amount or keep getting charged this huge interest. DO NOT BUY from them, they told me sorry for inconvience. WOW !

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1:09 pm EDT

HSN item not received

I ordered a pair of wireless Toshiba Airpro truly wireless sweat-resistant Earbuds on HSN flex-pay order number [protected]. I ordered a pair of pearl which I didn't receive and a pair of rose gold. I received the rose gold. I was charged for four months for both pairs. I called in August about the pearl pair and the customer service representative told me that they should be arriving anytime, they couldn't track it. At that time they didn't tell me I had to call back by September if I didn't receive them. I was getting charged and didn't think any more about them until I went to start wrapping gifts for Christmas. It occurred to me that I never got them. When I called HSN they said I couldn't get a pair, even though I had paid for them. I would have to put in a dispute with my credit card. I have been a very good customer and I feel that this is wrong. I shouldn't have to dispute the charges, it should be made right and they should either send me a new pair or refund my money.

Thank you, Anita Ruona

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1:55 pm EDT

HSN ultrex kitchen products

I purchased several ultrex brand kitchen utensils from you:PRESSURE COOKER, bottom and sides peeling; SPOON SET, handles fell off, BAKING PANS, all peeling on bottom and sides; POTS; awful peelings; WOK, rusting and peeling. These were guaranteed. Do you stand behind the products you advertise? Spent hundreds of dollars on this product and it's been gradually falling apart. Most I can no longer use.

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11:18 am EDT

HSN product not received

Placed an order with Home Shopping Network in early August received an email confirming the order did not hear anything from them from month so in early September I called in to customer was informed that I had him put in the wrong address when ordering mind you never received an email confirming shipment or confirming receipt of product basically I was told I'm out of luck I have to eat it goes with her exact words be that as it may I feel the company the size of Home Shopping Network can do better and should do better I feel that I'm a reasonable man and be willing to come to some kind of compromise but somebody telling me I'm out of luck and not knowing that someone else has received my product but I paid for does not sit well with me .

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11:03 am EDT

HSN ultrex/ innova inc davenport ia

It may be 2019 now but we still remember all the money we spent.
Innova is still in business! Lists a Phillip Ryan as president of the company.
Phone numbers are: (563)445-5581; and (577) 276-9692.
The first one comes up as a Tempe, AZ phone number.
It rings and someone picks up and then they hang up. The other is a voice mail.
My 55 years are not up.
I spent a few thousand with Ultrex, for my own home cooking, friends and family. Doesn't the bottom of this pot look tasty.
I have their toaster which amazingly still works, their tea pot which is still in great shape, their blender which I hardly ever used and the motor has a burned out smell, knifes, cutting boards, trivets, cleaners and scrubbers, and a ton more. The non stick does not hold up as claimed.
I want my money back!
Innova has two locations the Davenport, IA and Seoul Korea.
Do let up on getting your money back.
I am tired of the promise pitchmen who fall short and HSN's attitude of putting their head in the sand. They make enough money too and could of offered 1/2 back! They are 1/2 responsible.
Innova and HSN should be ashamed.

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1:47 pm EDT

HSN ultrex pot and pan set

I bought the entire pot and pan set from Ultrex/HSN and they all are peeling. Now, the 50 year warranty is just as junk as the pot and pan set. Very disappointed and frustrated with this issue.

If a class action lawsuit if filed, I definitely want to be a part of it. Hundreds of dollars spent, zero liability taken on all the companies involved in the selling of this product.

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6:39 pm EDT

HSN company policies

Last year I tried used PayPal for at HSN. For some reason it was not accepted as payment. Anyway, I also closed my Paypal account before removing it from the HSN website. HSN will not remove the Paypal payment option from my HSN account. They told me only Paypal can remove it! So I opened a new Paypal account (has been open one year since this writing) and asked them to remove PayPal from HSN. Since it was a new Paypal account they have no record of it. The rep from Paypal was puzzled at why HSN would need them to remove it anyway. Just delete it he said!
So I put my credit card at the HSN and it kept trying to use the PayPal account. I called HSN customer service and said she couldn't see my credit card number from her side! Say what? I had to give her the number over the phone. I thought everything was "peachy" finally, and...HSN wouldn't put my apartment number in the payment/delivery address! Is my postmaster supposed to go through all the names in my building to see where the notice for package is supposed to go?! Especially, if its someone new covering for him!
Ok I said to myself, this is not worth it! I deleted the items in my shopping basket and went to Amazon.com where everything works perfectly at check out!

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2:30 pm EDT

HSN Zero compassion and unforgiving return policy

On June 28, 2019 my Mom (Acct. # [protected]) ordered an AeroPilates Pro Reformer 5102 with accessories. She was in the hospital at the time but planned to use it to help regain her strength when she came home. Unfortunately her health took a major turn and she passed away on August 4th. I am going through 50 years worth of "stuff" and as we never opened the boxes, this seemed like something I could handle fairly simply, call HSN and return it for a credit to her credit card (the estate). They said "Since it has passed the 30 days all they can do is an in-store credit to her HSN account." I even suggested a return with a restocking fee but still they won't do anything. Obviously an in-store credit is of no help since the account will never be used again. I feel that this is very insensitive and unforgiving considering the circumstances. Debbie

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12:06 am EDT
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HSN breath easy order m 3009649

The product Breath Easy is only a rubber piece of one inch lenght and half in width a chinese product with holes worth Rs198.18 as per HBN bill v0000039312 of29.05.2019. However they sent it to me in perhaps by flight charging a total of Rs 1299 which is unreasonable. Dispatch cost is normally free in most cases like Amazon. Charging me extra Rs Rs1100 for a product worth Rs 198 can be called just fooling the custimer. Require an explanation

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2:53 pm EDT

HSN hp computers

We ordered these computers as Christmas gifts for each other and did not open them till after the holidays and to our dismay after the return date had expired. We only opened one and found that the computers were little more than toys. The computers are limited to microsoft explorer and we are unable to use chrome google or any chrome. The memory is very small and they are a total waste of $428. We called HSN and were told they could not do anything but they would pass our request on to management. That was months ago and we have not even gotten a response from them. One is still in the box, we would like a refund, but if that's not possible an exchange for 1 useable computer. As I am disabled and a senior citizen I do a lot of my shopping on HSN and would hate to gave to start my shopping elsewhere. I really feel this situation is very inconsiderate of the HSN consumer.

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1:14 pm EDT
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HSN ultrex

Has there been any update on the Ultrex cookware that we all purchased from HSN with the 55 year replacement warranty? My large sauce stock pot is pealing and I won't use it for soup or sauce because of it. I am so disappointed as I spent thousands of dollars on these products - bought everything including the colander - I mean everything - Is there a class action law suit?

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8:10 pm EST

HSN weslo pursuit g3.1excise bike

I bought a WESLO PURSUIT G3.1EXCISE bike December, 2018 when I try to ride it I coundn.t reach pedals there was nothing on HSN shopping ON TV or the manual that said you had to be tall, I am 5 1/2 I could not reach, I called they said to put a pillow behind me. so I called again and told them I couldn't reach pedal and could they send me a return label they said no, I would have to pay postal as there is nothing wrong with it, the cost 67.00 dollar well if I cant ride it and it made for a taller person then there is some thing wrong

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HSN Customer Reviews Overview

HSN, also known as Home Shopping Network, is an online retail platform offering a diverse range of products including fashion, jewelry, beauty, home goods, and electronics. Customers can shop for items through their website, which features detailed product descriptions, customer reviews, and video presentations. HSN also provides services such as flexible payment options, customer service support, and a return policy. The site often hosts special deals and promotions across its various categories.

HSN In-depth Review

In summary: HSN, also known as Home Shopping Network, is a well-established online retailer that offers a diverse range of products. From fashion to electronics, HSN provides a comprehensive shopping experience with a focus on convenience and customer satisfaction. Below, we delve into various aspects of the HSN shopping experience.

Website Navigation and User Experience: HSN.com offers a clean and intuitive interface, making it easy for users to browse and find products. The search functionality is robust, with filters that help narrow down results. Pages load quickly, and the overall design is user-friendly, contributing to a pleasant shopping experience.

Product Range and Selection: The product selection on HSN is vast, covering categories such as beauty, jewelry, home goods, and more. They offer a mix of well-known brands and exclusive products, catering to a wide range of tastes and needs.

Pricing and Value for Money: Prices on HSN are competitive, and the site often features deals and special offers. While some items may be priced higher than average, the value is justified by the quality and exclusivity of products.

Product Quality and Authenticity: HSN is known for its commitment to quality. Products are generally reliable and authentic, with brand partnerships ensuring that customers receive genuine items.

Customer Service and Support: HSN provides comprehensive customer service, including a 24/7 live chat option. Their support team is known for being helpful and resolving issues in a timely manner.

Payment Options and Security: The site offers various payment options, including credit cards, PayPal, and HSN's own credit card. Transactions are secure, with appropriate measures in place to protect customer information.

Shipping and Delivery Services: HSN offers standard, express, and super express shipping options. Shipping times and costs are reasonable, and the site provides accurate estimates for delivery.

Return and Refund Policies: The return policy is customer-friendly, allowing returns within a specified period for most items. Refunds are processed promptly once the return is received and inspected.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for prospective buyers. The reviews appear genuine and provide insight into the user experience with the product.

Promotions and Discounts: HSN regularly runs promotions and discounts, especially during holidays and special events. Customers can sign up for emails to receive notifications about upcoming sales.

Loyalty Programs and Rewards: HSN offers a rewards program where customers can earn points for purchases, which can be redeemed for discounts on future orders. This program adds value for frequent shoppers.

Mobile App and Multi-Platform Accessibility: HSN's mobile app is user-friendly and makes shopping on-the-go a breeze. The app is available for both iOS and Android devices, ensuring a wide range of customers can access it.

Social Responsibility and Sustainability Efforts: HSN participates in various social responsibility initiatives, though detailed information on sustainability efforts is not prominently featured on their website.

Brand Reputation and Industry Standing: HSN has a strong reputation in the industry, known for its quality products and customer service. It has established itself as a trustworthy retailer over the years.

Comparison with Competitors: Compared to other online retailers, HSN holds its own with a unique product selection and a focus on customer experience. While prices may be higher than discount retailers, the quality and service often justify the cost.

How to file a complaint about HSN?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with HSN in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with HSN. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
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9. Post-Submission Actions:
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Ensure that each step is clearly defined to guide you effectively through the process of filing a complaint against HSN on ComplaintsBoard.com.

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HSN contacts

Phone numbers

1-800-284-5757 1-800-933-2887 More phone numbers

Website

www.hsn.com

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