HSN
reviews and complaints

The company is charging me a second time for a product, the first one I did not receive. I received a letter today stating that that are satisfied that UPS did successfully deliver the first package to my home on August 3, 2018 and that a signature was required.

I call s UPS and have them the tracking number, the package was dropped off at the mail box according to the CRS. The problem is I stay in a high rise building, and the property has a valet shop which never received the package as well. My unit is occin the day so the UPS person never attempted the delivery of the package.

I was charged A FEE OF 21.66 which I PAID then I got another BILL OF 21.66...I tryed TO make a payment by phone USING MY CHECKING ACCOUNT...HSN CHARGED THE WRONG ACCOUNT BY USING MY CORRECT account I called yesterday AND THE REP. HUNG UP ON ME.. HSN was very rude to me, they made the error and refused to correct the problem please help WITH THIS PROBLEM:

I was told the flex payment option was not available but the flex amount was taken out of my account anyway. Now I have to wait for 72 hours for my funds to be returned. If the option was not available, why was my money still taken. I want my money back or some type accommodation. The person I talked to on the phone with was also rude and told me to call my bank on three way, which I did, and still nothing was accomplished. I may have to take my interest to another website.

Ordered an AC unit and called the next day to cancel. A cust serv rep said he could not cancel it because the order had gone out (def not because it took 2 wks to arrive) My 1st and last order with HSN. Ive heard about bad experiences and I should have listened. $150 is absurd to pay for a return label.
I wish to return my purchase at a reasonable shipping fee or none at all.

11/2016 purchase hp laptop with lifetime of 24/7 u.s.-based tech support provided remotely via remote device access technical support a 299.99 value that has went out of business hsn said they found a tempory replacement on a trail basic that they stated to me by email that it is a service that they promise to customers as I explain it was not a promise it was a service that was provided with my payment and they have not provided I have waited over a year for this service to be replaced and provided now I am asking for the cost of the service that was advertisted cost at 299.99 reimbursed in full you can contact me by email for my proof of purchase and all info needed for my refund at cathy.[protected]@yahoo.com thank you cathy sweeney

I ordered a tredmill in july, unboxed, it didnt work, it was used, had marks, and didnt come with the ropes. Ask for a exchange, got in in 5 days, it was also defective, ask for one mire more exchange. Old tredmill sat in my home almost a month, no one know how to get this returned.Talk to several people, finally it gets returned.Now the new defective one is sitting in my house, no one knows how to get this one back to the company.Also The new tredmill is different from the first one, found out after talking to lots of people, including supervisors that the first tredmill was the wrong tredmill from the start.Today I will recieve the 3rd tredmill, I pray it works, Han gave me a $100.00 credit for all my trouble, while the second one thats defective sits here in my home to!

item #625060, order#[protected], I waited patiently for this security camera because it was affordable and when I got conformation on 7/10/2018 that it was at my local post office waiting to be delivered I was excited so after a week went by I call HSN to see what the problem was the only thing they could tell me is the item probably want be delivered and that they would credit my HSN card. I called a few days later to asked if they would re-ship the item I order when it is returned I was told that they wouldn't get the item back. I'm very upset because I really needed that security camera for my home.

I called HSN to order a laptop. The representative talked me into getting the hsn credit card. Said I would get the laptop cheaper. I went online to pay the credit card bill before it was due. Then I got a bill that included late fee and interest. I called HSN. I was told that they could see on their screen that I had given them my banking account and routing number. However, an additional button didn't get pushed and it didn't go through. Therefore I owe interest and penalty. I told the hsn credit card rep that I had in good faith attempted to pay my entire balance in full before the due date and asked that they accept my payment and not charge interest and penalties. She said no. If I didn't close my account they would remove part of the charges. Fine, but I still wanted to pay off the entire balance which I did. Then I got another bill for more finance charges. I called again. They refused to remove the charge. I was told that even though I asked to pay the entire balance, they did not take the entire balance and I needed to pay yet again more interest on the interest. This laptop that I was told would cost less if I got the hsn credit card has cost me dearly. All hsn needed to do was to accept my payment in full and credit me for the penalties and interest. They could have made me a happily returning customer. Instead they choose to lose one over their own greed.

I had the worst experience ever with getting my order, it was about three weeks after I ordered I called to find out why it was taking so long and it's almost time for my second payment and I haven't gotten the item yet, even though I paid for shipping and handling of the item, it went to the access center for customer pickup claiming I missed the delivery, I called and told them to bring it back I was here waiting, this went on for several weeks, and still no item, I called HSN again and they sent a replacement out to me. Finally, I confronted the UPS driver and demanded he takes a better look because I got a notice that it was out for delivery today and showed him the information on the phone which was now saying the delivery attempt was made again, So I asked him how did the info change your right here, he said it must be on another truck. However, he returned moments later with the item and mumbled something about the shipping label, Thought I all was done and I could go back to some normalcy ... UPS lost the second item and changed that it was delivered, I protested because I didn't get it... it's been five months and I've made all the flex-pays, then I check my bank and I noticed an extra payment was deducted without my consent, I called HSN about the matter and being told nothing in regards why they took the payment without any authorization or consent, I can only say with 100% certainty I did not receive two items, I signed for what I got and paid for it in full. I want my payment back! This has been condensed.

A "customer service" rep hung up on me because she didn't want to wait for me to find an order number. I didn't have the number readily available because we were taking care of a payment first and I had to go back to the item I wanted to purchase. I found the number and tried to tell her this, but she abruptly provided me the callback number and hung up on me.

I called in to hsn about my Apple laptop. Apple recalled my new laptop that I purchased 2 months ago. I take it to the Apple store to fix the recall issues. Thats when I find out that hsn sold me a use laptop with a bad battery. Apple told me that I have to return it to hsn. Even gave me a order ticket stating this. So when I called in the first representative was rude and unhelpful. She cut me off when I tried to read the order form to her. So I asked for a supervisor. I got a lady named Mary (ID#111398) I told her the story of what happened and proceeded to read the order to her she cut me off. From that point on she was very rude and nasty to me. Even when I tried to Tell and show her about the recall information on the internet about the recall she got even nastier. She started reading it out loud in the most condescending way. I reassured her that Was the corrrect article she didn't have to read it out loud to me she "That's how I felt about the order number you were trying to read." If I was a lessor person it would have made me feel belittled. She had no knowledge about the product. She spoke down to me as if my call didn't matter. She completely tried insulted my intelligence. All wanted to do was rectify the situation. I spend a lot of money on their products. To have a supervisor speak to me in that way is unacceptable. If HSN allows their employees to speak to customers in that manner then I will never buy from them again.

The representatives and "supervisors" are downright rude and nasty. Specifically michael employee no 126495. We were on the phone for over an hour getting orders removed then replacing them. Then had to get community bank to take the pending purchases off. Then this man named michael said he would fix all of it and give us free shipping. When he couldn't he said sorry call the executive line. Seriously?

So I called hsn because I accidently canceled an order. I speak with Mary who was very effing rude. She rushed me off the phone, says to me, "well refresh the page or log back in and out I don't know" in the rudest way ever. Customer service is supposed to be better then how she spoke to me this morning. Before anyone ever makes a purchase she's suppose to verify the amount being charged to my card first and I say yes or no, she didn't do that and I was charged more then my original purchase. I told her about it and she's just being rude. Her badge number is # 177569

Whenever I use the express buy button for an item my apartment number is changed from1402 to 1. The post office will not deliver the item to me as there are 500 units in my development. HSN unfriendly customer service reps are unable to change the apartment number address on the items that are waitlisted? Wow...that is something! Now I can kiss those items goodbye because they are sold out and cannot be reordered. For the items that shipped, I am being told to contact the shipping company myself to have the issue corrected. I can assure you that I do not have two to three hours to spare on hold waiting for a postal service rep to tell me that the package cannot be changed. Is that even my responsibility when HSN was at fault for a system issue? Now I am in a situation where I have packages that cannot be delivered to me and who knows if I will get a credit for the item? HSN certainly won't credit me for the items unless they make it back to HSN. Last time USPS lost a package, I was told by HSN that it was my responsibility as the receiver to eat the cost because the post office says they delivered it. I asked the service rep if they would pay for something they did not receive...hello?

HSN sells lifetime tech support as part of con to get you to buy. However my laptop's operating system needed the disc or key & Support said no. First HSN could not find the order. When I faxed their confirmation to me they added it to record for tech support to talk to me. The $700 HP Pavilion laptop I purchased gave me an error message saying it needed the Window's disc or key to boot. The laptop did not come with a key or disc it was preloaded. Tech support said they could only help me within the first 30 days. When did lifetime support become 30 days? They tried their best to rush me off the phone and over to Microsoft, and when I asked what should I tell Microsoft when they asked for $130 for a new operating system the supervisor hung up!

HSN does not stand by their products, I bought a Sevilla bracelet and 6 weeks later it broke. Emailed them, no acknowledgement of my email. Then I spoke to someone on chat, get this, there is no contact for the company who makes ahe bracelet and they have a 30 return or exchange policy so it the crap you bought breaks on the 31st day you are Sofl ([censor] out of luck). Way to go HSN. You have now lost several customers.

I am writing in reference to an online order. I ordered a Laptop in 2017! Unfortunately, I never received the package. HSN did their investigation and determined that the Laptop had been delivered successfully by UPS.
There is no question that someone else stole the package off my Porch. Maybe the UPS worker kept the laptop. I really don't think it's fair, that I should pay for something that I NEVER received. Being a loyal customer really don't mean much with HSN...SAD!

Yes hello my name is Jessica Thomas and I used to be a customer of HSN until they got upset because I was returning items that I did not like it is my right and my way that if something doesn't fit with what I like I return it. But the problem was deploying to a country of origin because I'm a combat veteran some of the things had to be returned because I wouldn't have been able to enjoy them because I was deployed. And I was busy caregiving for my mother sister and brother so I wasn't able to enjoy some of the things that I bought from HSN. But I should not be discriminated against because I was having issues or deploying or whatever it isn't fair. And I don't appreciate the way some of your customer service Personnel were speaking to me they were very nasty and disrespectful. My account should be reinstated with no problem. You need to have a new class on customer service relations with some of your customer service Personnel some of them are very nasty and disrespectful and I will not take it as a combat veteran who served this country and make sure that you were safe.

Jessica E Thomas
[protected]
[protected]@gmail.com

Hello, I purchased the HP windows ten with the vipre plus and to my own neglect I did not look at my bill for this purchase. When buying this computer it was supposed to come with the Vipre security for a life time of security, and it came free with the purchase of the lab top computer. Like I said; through my own neglect I did not check my billing statement as I purchased it through my credit card of 6 payments. I am complaining about being charged $17.99 per month for this Vipre system, when It was supposed to come free with the computer. I have given HSN my business a few times... I bought my last computer through the HSN with a life time of tech. support and have been happy with it... just had to call the service a few times.. but all in all I am still using this computer more than the new one as I am used to it. But, now I feel that the company is starting to use a very, very, bad practice of lying to their customers. I will difinitely think twice now if I want to purchase any other HSN products as me being lied to about the Vipre security service being free. I would like it if HSN would refund me my monies of this product as it was supposed to be free!
Not a very happy customer,
Irene Torres

I ordered Beats X Bluetooth Wireless Earphones from HSN to be delivered by 12/22/17 as a Christmas gift for my son-in-law. I placed my order on 12/15/17 with the belief that it would be delivered by the stated date of 12/22/17. When I checked my phone to track my order, I noticed that it arrived at the Landover Maryland UPS on 12/20/17. I thought, "great", the gift/order would certainly arrive to my daughter's home in time for Christmas. I checked again to see that the gift was scheduled to arrive to her home on 12/22/17. I arrived in Maryland (to visit for Christmas and present the gift on Christmas day) on the 23rd and discovered that gift had not been delivered. I contacted UPS and was told the gift would arrive by the end of the day. It did not arrive. On 12/24/17, I contacted HSN and was told that the gift would not be delivered and in fact since UPS would not be delivering until the 26th. I expressed my frustration since I had assumed that placing the order at least 10 prior would be more that adequate to insure delivery would be on time. On the 26th, I spent the whole day calling UPS to find out if the gift would be delivered upon which time I was assured it was on the list to be delivered by 7pm. When it did not arrive at 7, I called again and was told the delivery would be there by 10pm. I called UPS again after it was not delivered after 10, and at that time a customer service rep at UPS informed me that they could not locate my package. She stated that although it was scanned on 12/20th, it had never left their facility. I then stated to her that her information indicated that it was stolen on their property. She stated she did not know what happened and would be contacting HSN and prompting an investigation. I was very frustrated with the nonchalant attitude of the rep as though this was an everyday occurrence. I, of course contacted HSN on the 27th, and after speaking with 3 customer service reps who wanted to offer me a $10 gift certificate for my worry, I insisted that I speak with a supervisor. I shared my ordeal with Supervisor Nick, who stated that he could send out another order and have it to me in 3 days. I stated that I was not only extremely frustrated, but now continuously disappointed in the response of unaccountability from HSN as well as their Vendor (UPS Landover, MD). He then offered to send it in 2 days, but quickly told me that I would have to pay for shipping (which I had already paid for). I insisted that either they deliver it to me in 1 day at their expense or refund/cancel my order. My order was cancelled. I am so disappointed in the unprofessionalism, non-caring comments I received during my experience. The term "Customer Service" does not seem to exist here. There was a time, when the customer was always right, and every attempt was made to insure the customer loyalty and satisfaction stayed intact. Their Vendor/UPS should be responsible to reimburse the customer when an item is stolen on their property. I have no doubt they have insurance to cover those situations. The worst for me was primarily depending on that expensive item to be there on time as a Christmas gift. At this point, I do not intend to do business with HSN again and will now spend my money with QVC. I usually am not one who will write a complaint, but I felt this one was worth making other customers of HSN aware of the irresponsible and non-caring attitude of a highly profitable company that always "expresses the guarantee of their delivery to the customer".