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4.3 976 Reviews

HSN Complaints Summary

33 Resolved
171 Unresolved
Our verdict: With HSN's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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HSN reviews & complaints 212

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9:16 am EDT

HSN ordering a product

So I called hsn because I accidently canceled an order. I speak with Mary who was very effing rude. She rushed me off the phone, says to me, "well refresh the page or log back in and out I don't know" in the rudest way ever. Customer service is supposed to be better then how she spoke to me this morning. Before anyone ever makes a purchase she's suppose to verify the amount being charged to my card first and I say yes or no, she didn't do that and I was charged more then my original purchase. I told her about it and she's just being rude. Her badge number is # 177569

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3:53 pm EDT
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HSN express buy button changes my apt number

Whenever I use the express buy button for an item my apartment number is changed from1402 to 1. The post office will not deliver the item to me as there are 500 units in my development. HSN unfriendly customer service reps are unable to change the apartment number address on the items that are waitlisted? Wow...that is something! Now I can kiss those items goodbye because they are sold out and cannot be reordered. For the items that shipped, I am being told to contact the shipping company myself to have the issue corrected. I can assure you that I do not have two to three hours to spare on hold waiting for a postal service rep to tell me that the package cannot be changed. Is that even my responsibility when HSN was at fault for a system issue? Now I am in a situation where I have packages that cannot be delivered to me and who knows if I will get a credit for the item? HSN certainly won't credit me for the items unless they make it back to HSN. Last time USPS lost a package, I was told by HSN that it was my responsibility as the receiver to eat the cost because the post office says they delivered it. I asked the service rep if they would pay for something they did not receive...hello?

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2:25 pm EDT

HSN false advertising

HSN sells lifetime tech support as part of con to get you to buy. However my laptop's operating system needed the disc or key & Support said no. First HSN could not find the order. When I faxed their confirmation to me they added it to record for tech support to talk to me. The $700 HP Pavilion laptop I purchased gave me an error message saying it needed the Window's disc or key to boot. The laptop did not come with a key or disc it was preloaded. Tech support said they could only help me within the first 30 days. When did lifetime support become 30 days? They tried their best to rush me off the phone and over to Microsoft, and when I asked what should I tell Microsoft when they asked for $130 for a new operating system the supervisor hung up!

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8:14 am EDT

HSN poor quality of products and no help from customer service agents

HSN does not stand by their products, I bought a Sevilla bracelet and 6 weeks later it broke. Emailed them, no acknowledgement of my email. Then I spoke to someone on chat, get this, there is no contact for the company who makes ahe bracelet and they have a 30 return or exchange policy so it the crap you bought breaks on the 31st day you are Sofl ([censor] out of luck). Way to go HSN. You have now lost several customers.

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1:39 pm EDT
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HSN fraud activity and poor unprofessional service

I am writing in reference to an online order. I ordered a Laptop in 2017! Unfortunately, I never received the package. HSN did their investigation and determined that the Laptop had been delivered successfully by UPS.
There is no question that someone else stole the package off my Porch. Maybe the UPS worker kept the laptop. I really don't think it's fair, that I should pay for something that I NEVER received. Being a loyal customer really don't mean much with HSN...SAD!

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9:52 pm EST

HSN customer service to veteran

Yes hello my name is Jessica Thomas and I used to be a customer of HSN until they got upset because I was returning items that I did not like it is my right and my way that if something doesn't fit with what I like I return it. But the problem was deploying to a country of origin because I'm a combat veteran some of the things had to be returned because I wouldn't have been able to enjoy them because I was deployed. And I was busy caregiving for my mother sister and brother so I wasn't able to enjoy some of the things that I bought from HSN. But I should not be discriminated against because I was having issues or deploying or whatever it isn't fair. And I don't appreciate the way some of your customer service Personnel were speaking to me they were very nasty and disrespectful. My account should be reinstated with no problem. You need to have a new class on customer service relations with some of your customer service Personnel some of them are very nasty and disrespectful and I will not take it as a combat veteran who served this country and make sure that you were safe.

Jessica E Thomas
[protected]
[protected]@gmail.com

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Keain
, US
Jun 23, 2018 8:07 am EDT

Dear HSN...train your customer service people to actually be OF SERVICE! I have experienced nothing but rudeness from uncaring and unconcerned people that are clearly not worried about losing their jobs when they treat customers badly. I am breaking a 15 year relationship and divorcing HSN.

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11:48 am EST

HSN hp windows 10 with vipre plus

Hello, I purchased the HP windows ten with the vipre plus and to my own neglect I did not look at my bill for this purchase. When buying this computer it was supposed to come with the Vipre security for a life time of security, and it came free with the purchase of the lab top computer. Like I said; through my own neglect I did not check my billing statement as I purchased it through my credit card of 6 payments. I am complaining about being charged $17.99 per month for this Vipre system, when It was supposed to come free with the computer. I have given HSN my business a few times... I bought my last computer through the HSN with a life time of tech. support and have been happy with it... just had to call the service a few times.. but all in all I am still using this computer more than the new one as I am used to it. But, now I feel that the company is starting to use a very, very, bad practice of lying to their customers. I will difinitely think twice now if I want to purchase any other HSN products as me being lied to about the Vipre security service being free. I would like it if HSN would refund me my monies of this product as it was supposed to be free!
Not a very happy customer,
Irene Torres

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4:56 pm EST

HSN christmas gift stolen at ups while in transit for delivery

I ordered Beats X Bluetooth Wireless Earphones from HSN to be delivered by 12/22/17 as a Christmas gift for my son-in-law. I placed my order on 12/15/17 with the belief that it would be delivered by the stated date of 12/22/17. When I checked my phone to track my order, I noticed that it arrived at the Landover Maryland UPS on 12/20/17. I thought, "great", the gift/order would certainly arrive to my daughter's home in time for Christmas. I checked again to see that the gift was scheduled to arrive to her home on 12/22/17. I arrived in Maryland (to visit for Christmas and present the gift on Christmas day) on the 23rd and discovered that gift had not been delivered. I contacted UPS and was told the gift would arrive by the end of the day. It did not arrive. On 12/24/17, I contacted HSN and was told that the gift would not be delivered and in fact since UPS would not be delivering until the 26th. I expressed my frustration since I had assumed that placing the order at least 10 prior would be more that adequate to insure delivery would be on time. On the 26th, I spent the whole day calling UPS to find out if the gift would be delivered upon which time I was assured it was on the list to be delivered by 7pm. When it did not arrive at 7, I called again and was told the delivery would be there by 10pm. I called UPS again after it was not delivered after 10, and at that time a customer service rep at UPS informed me that they could not locate my package. She stated that although it was scanned on 12/20th, it had never left their facility. I then stated to her that her information indicated that it was stolen on their property. She stated she did not know what happened and would be contacting HSN and prompting an investigation. I was very frustrated with the nonchalant attitude of the rep as though this was an everyday occurrence. I, of course contacted HSN on the 27th, and after speaking with 3 customer service reps who wanted to offer me a $10 gift certificate for my worry, I insisted that I speak with a supervisor. I shared my ordeal with Supervisor Nick, who stated that he could send out another order and have it to me in 3 days. I stated that I was not only extremely frustrated, but now continuously disappointed in the response of unaccountability from HSN as well as their Vendor (UPS Landover, MD). He then offered to send it in 2 days, but quickly told me that I would have to pay for shipping (which I had already paid for). I insisted that either they deliver it to me in 1 day at their expense or refund/cancel my order. My order was cancelled. I am so disappointed in the unprofessionalism, non-caring comments I received during my experience. The term "Customer Service" does not seem to exist here. There was a time, when the customer was always right, and every attempt was made to insure the customer loyalty and satisfaction stayed intact. Their Vendor/UPS should be responsible to reimburse the customer when an item is stolen on their property. I have no doubt they have insurance to cover those situations. The worst for me was primarily depending on that expensive item to be there on time as a Christmas gift. At this point, I do not intend to do business with HSN again and will now spend my money with QVC. I usually am not one who will write a complaint, but I felt this one was worth making other customers of HSN aware of the irresponsible and non-caring attitude of a highly profitable company that always "expresses the guarantee of their delivery to the customer".

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8:07 pm EST

HSN delivery/customer service

I ordered my Daughter a tablet for Christmas on 12/19/2017. I paid for express shipping so that her tablet would be there by the 12/22/2017. When her tablet didn't arrive on 12/22/2017. I called Customer Service on 12/23/2017 to see where the tablet was. The customer service rep said oh it's been a problem with the delivery so the delivery date been pushed back until 12/26/2017. I explained that I paid for express delivery so that my daughter would have it in time for Christmas. The Customer Service Rep says will I can refund the express payment but you still won't get it until 12/26/2017. I went online today to check the location of the package and it's still showing being in the same location as it was on 12/23/2017. No one has called me and said anything to me about the status of my package. I'm extremely upset because I order from HSN often and this is the worst experience I've ever had. My daughter didn't have her gift for Christmas and it doesn't look like she'll have it when we get home either. I'm to the point I will never order from HSN if this is how you treat your customers.

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7:53 pm EST

HSN cricut maker

I ordered the Cricut Maker Item # 589-851 on November 27, 2017. I have not recieved an email from hsn with a delivery date. I called hsn on 12-21-17 and was told that the Cricut Maker was just shipped out and I will not get this gift until after Christmas. Now I understand things get hectic at this time of year, but had I known that this gift would not be delivery in time for Christmas, I would have bought it from some other place. I was counting on this being here in time for Christmas. This is a lot of money to spend on a Christams present and to find out 2 days before Christmas that it will not be here. Thanks for the Merry Christmas.
Pat Siener
[protected]@live .com

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11:06 am EST
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HSN laptop computer

We purchased an HP laptop computer in September and yesterday it crashed. My husband called HSN to ask about return policies and any warranties. Since it was beyond 30 days and we did not purchase a protection plan, the HSN representative was extremely curt and unfriendly. She stated, "You don't have a protection plan. You'll have to contact HP." My husband then very politely said, "So after only two payments you can't offer me even any other information or help?" She proceeded to raise her voice to a nasty level and repeated, "You did not purchase a protection plan." Apparenty, even simple courtesy and sympathy with customers -- no matter whether you can help them or not -- is now gone from the TV ordering industry. We've purchased various electronics from Costco, and whether they can help us or not with a problem, they are at least courteous. We will buy all electronics from Costco from now on.

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10:10 pm EST
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HSN horrible negligent customer service

So I tried ordering something off HSN but the order wouldn't go through. I called customer service and they said there was a block on my address. Apparently it was put there by a previous customer. I told them that it wasn't me who put the block on and that I lived in apartment 1 so if someone else put it on, why should the address block be applied to me who had nothing to do with it. They said they would send the request to their supervisor and resolve this issue. Almost two years later and the block is still there. Nothing has been done. They promised they would call me back when it was resolved and they didn't. I have called them over and over again and they always tell me the same thing. They say they are sorry that it hasn't been resolved and they will try again to get it sorted out. They promise me that they are doing something, but in the end nothing happens. The block is till there. I have been VERY patient. Seriously, TWO YEARS! I am really getting tired of this and I wonder if they even care about their customers.

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10:42 am EST
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HSN item 1180691 sterling tree

Wrote last yr about this No response
Today I figured let me see if I can work with this tree Same thing won't stand up looks horrible Trouble emailing from site today Called & got no where.
Paid $205 to get this tree.
Jan should be ashamed of selling this thing picture looks good but in reality looks far from truth
Order# [protected]. Item 1180691
With shag $205.64
You don't care about your customers or quality of products. That's why I never ordered from you again
My friends saw this & stopped ordering from you as well

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2:04 pm EST

HSN unethical behavior

I bought and paid for laplink pc mover software with 3 licenses for future use on 9/12/16.. I finally needed to use the software in october 2017... When I opened the box I found it had only 1 license. There is no way to tell how many licenses by glancing on the outside of the box... Only by reading the extremely small print on the side of the box under system requirement... When I contacted hsn to ask that they rectify the problem they refused saying it was too old... But that is unethical cause when you pay for something and receive something else they should rectify the situation... Beware of hsn... Nevertheless after spending $100's I will not buy anything from them again and neither will my wife and neither should you

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1:51 pm EST
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HSN returns

I bought a television as a gift for a former BF. We split up. I tried returning the tv to the ups store which told me it would cost me over 200.00 to ship back. I wasn't made aware of this being part of the returns or I would not have purchased an item like this from you. I'd like a pre paid shipping label to return. This should be properly written or posted on the website. Not at all like QVC

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11:33 pm EDT

HSN azpen tablet

Why does HSN use deceptive methods when there are issues with a product? I purchased item 585-987 and issued with the tablet and the company. Any 4G/WIFI Tablet is assigned a 10 digit phone number. The company kept saying they would transfer me to tech support but they are actually putting me back into the automated loop. So HSN changes the item so when you attempt to post a negative review( My was successfully submitted) but never posted it says no matches found When you try to post under the new item#585-988 it says you haven't purchased it. HSN did this same thing with Joy Manago's large clothes steamer That item# was changed 3 times. If a customer calls in to speak of a product negatively they mute the call. People know things happen and every item won't be perfect but most of all customer want honesty And HSN should think about that

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3:37 pm EDT
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HSN gpx 40" led 1080p hdtv with built-in dvd player, hdmi cable and 2 year warranty - unethical behaviour

Hello

I hope all is well.

I purchased in February 2017 from HSN.COM the above mentioned 40" TV with built-in DVD player as a birthday gift for my mother. In May 2017 one of the connectors from the back of the television came off. The television came with a 2 year warranty. I called the warranty department and was told to follow steps, take photos and email them to Good Bay Product Info . I did so and was told my television would be replaced with model TDE4255B as a replacement unit.

I was advised by Good Bay to send the original television to Good Bay Product Info with the provided shipping label and I did that. I then received a call from Good Bay products stating the TV had been received and was damaged by UPS and Good Bay products would not be replacing or repairing the television and that I'd have to submit a claim with UPS.

I've submitted the claim with UPS as of today 10/18/17. I'm reaching out to HSN for some assistance since I did purchase this product from HSN it seems unfair that I am getting the run around with the warranty company and it seems unethical that I would have to contact UPS and submit a claim as I feel this should've been handled by the warranty company.

To me it is the responsibility of Good Bay Products to replace my television and they be the ones to fight with UPS to pay them for the damaged television that was damaged more than originally during transit to Good Bay Products.

Below are several email communications between myself and Good Bay Products explaining this situation. HSN is there anything you can do to help rectify this terrible incident?

Hello

I’ve contacted UPS per the instructions below, UPS has stated they will come to the Good Bay location the package was delivered to, to do an inspection of the package and TV. They will make only 3 attempts to view the damaged package.
Please be sure this viewing gets completed as it will determine my claim is paid by UPS.

I’m told by UPS that Good bay products will need to inform me of the UPS decision to pay for my TV since Good bay was the sender or the label and the receiver of the package UPS will be in contact with your company. I trust you will make a serous effort to get this resolved in a timely manner on behalf of my troubles and inconvenience

Sophronia Gilbert
[protected]

Sophie Gilbert

On Oct 19, 2017, at 1:06 AM, Good Bay Product Info wrote:
Hi Sophronia,

We are sorry about the situation.

Kindly contact UPS at the earliest before the window (UPS time frame) to claim for damages gets over. You may initiate a Damaged Package Claims Process with UPS to ensure that you are within the UPS time frame of reporting damaged package.

You can contact UPS at [protected], then say "Tracking, " then say your tracking number 1Z7594X79098751916 and listen for instructions.
Please visit the link listed below if you wish to file a claim for damaged package online.

https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1
Claims: UPS
wwwapps.ups.com
Report your package lost or damaged, or that a collect on delivery payment wasn’t received. You can also learn how to check the status of a claim.
The link listed below will help you with detailed information about UPS Damaged Package Claims Process.

https://www.ups.com/us/en/help-center/delivery-issues/damaged-package.page
Damaged Package Claims Process: UPS
www.ups.com
Damage to a package can be reported by a shipper, recipient, or by UPS.
Supporting Documents.
We have escalated the case for pictures of the TV showing damaged section, label & box to be sent to your email. The standard time frame is two to three business days, but we will try to send the details at the earliest.

Thanks,
Jacob

From: Sophronia Gilbert [mailto:[protected]@onesky.com]
Sent: Wednesday, October 18, 2017 8:51 PM
To: Good Bay Product Info
Subject: RE: [protected] - Defective - TDE4074v1738-01

May I get some assistance in writing regarding the status of my claim? I received a phone call stating the TV was received and had been damaged in transit by UPS. I was told by one of your representatives that my TV would not be repaired/replaced under the purchased warranty and I was told I would receive this conclusion in writing with instructions on how to contact UPS.

I need help from Good Bay Products with rectifying this situation with UPS how do I submit a claim to UPS?

Can you provide me with any package label details that I can provide to UPS to investigate the package was damaged during transit? Was the shipping label provided by Good Bay Product a label that would state the package was Fragile and should be handled with care?

From: Good Bay Product Info [mailto:gb.[protected]@dpiinc.com]
Sent: Wednesday, August 16, 2017 12:28 PM
To: Sophronia Gilbert
Subject: Re: [protected] - Defective - TDE4074v1738-01

Hi Sophronia,

We have placed a request with our service team to resend the shipping label.

We will get a response within two to three business days, and will call you to inform the update.

Thanks,
Jacob
________________________________________
From: Sophronia Gilbert
Sent: Monday, August 14, 2017 4:22 PM
To: Good Bay Product Info
Cc: Product Information; Parts Info
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hello,

I hope all is well. Is it possible to have another shipping label sent to me via email?

I was unable to ship back and return the defective product, shortly after I received the attached shipping label I sent to work in Texas and just returned on 8/11/17. Please let me know what I need to do to get the defective product to you and have the new product sent to me? My apologies for not getting the defective product back, my work duties have consumed all of my time.

Thank you for your help,

Sophronia Gilbert
[protected]

-----Original Message-----
From: Good Bay Product Info [mailto:gb.[protected]@dpiinc.com]
Sent: Monday, June 26, 2017 12:16 PM
To: Sophronia Gilbert
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hi,

Thank you for writing back.

Thanks for the address. I have escalated this case to my concerned team to check if we have can send a shipping label to you. Please allow 2-3 business days for an update.

Thank you,
Stephen

-----Original Message-----
From: Sophronia Gilbert [mailto:[protected]@onesky.com]
Sent: Monday, June 26, 2017 7:49 PM
Cc: Product Information ; Parts Info
Subject: RE: [protected] - Defective - TDE4074v1738-01

-----Original Message-----
From: Sophronia Gilbert
Sent: Monday, June 26, 2017 10:19 AM
To: 'Good Bay Product Info'
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hello,

My physical address is 17900 Neff Road, Cleveland, OH 44119. If possible please send me shipping details along with a return address to ship the defective product back to.

Sophronia Gilbert
216.287.1939

-----Original Message-----
From: Good Bay Product Info [mailto:gb.[protected]@dpiinc.com]
Sent: Friday, June 16, 2017 11:35 AM
To: Sophronia Gilbert
Subject: RE: [protected] - Defective - TDE4074v1738-01

Hi Sophronia,

Thank you for writing back to us.

We will replace this device for you at free of cost but you would need to send the defective unit to our warehouse by bearing one way shipping charges. Once we receive the unit, it will take 7-10 business days for us to replace the unit. You will receive TDE4255B as a replacement unit.

Please help me with your physical address if you would like to do replacement so that I will assist you further.

Regards,
Joshua

-----Original Message-----
From: Sophronia Gilbert [mailto:[protected]@onesky.com]
Sent: Thursday, June 15, 2017 6:57 AM
To: Good Bay Product Info
Cc: Product Information ; Parts Info
Subject: [protected] - Defective - TDE4074v1738-01

Hello

Per Frank operator# 3353 I'm attaching the requested photos of my TV and receipt of purchase from HSN showing this purchase came with a 2 year warranty.

Please see attached photos as requested of the defective TV showing the main port connector has come completely out of this unit.

Please advise if this is covered under the one year manufacturers warranty as well as the 2year warranty that came with the purchase?

Sophronia Gilbert
[protected]

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1:40 pm EDT
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HSN dallas cowboy t shirt and hoodie combo

On 10/6 I ordered a Dallas cowboy t shirt and hoody combo. I was told my credit card was declined. I called customer support to see why my transaction was declined. They said it was fraud protection and wanted to make sure the purchase was valid. I valley HSN back and replaced the order was told everything was approved and I was set up on flexpay. I was also told I would that I would receive an email confirming my purchase. After hanging up I did not receive an email. I called back and asked why I hadn't received an email yet confirming purchase. I was told orders do not post until after midnight and was assured I would receive one and I did. I called today on 10/15 to check on my order and I was told it wasn't processed and that my credit card was declined a second time. I asked if there was anything that could be done about this, and was told no. This was my first time using HSN and this experience has been very upsetting and disappointing. This was suppose to be a very special present for my fiancee!

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7:56 pm EDT

HSN boost mobile 4g hotspot

On March 11, 2017 I called HSN to purchased a Boost Mobile no contract pocket hotspot, On March 14th I received a email regarding my order and stating that it has been shipped and I should receive in7-10 business days . I received the item on the 20th of March I opened the package and followed the directions on how to setup and use the hotspot but the connection wasn't good inside my home. I contacted someone I know who had one to see if they could help but was told that It wasn't going to work for what I needed for I would have to get a different type of Wi-Fi service if I want to do streaming or gaming. So I contacted HSN to get the information on returning. On the 27th of March I returned it item and received a email from HSN on the 30th that they received it and will refund will be issued or in store credit to my method of payment. I never received refund nor was I told I had a unpaid balance. When I received the statement the following month it said I owed, so I called only to be transferred around to several people before getting disconnected, I have contacted HSN several regarding this issue and nothing has been done and know they say I owe $103. I will never order anything from them again.

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10:19 am EDT

HSN delivery by ups, hsn has changed options discrimination

Hsn has stopped us being able to have pkgs held for pick up or sent to a ups store so people who work can get them. I just spoke to a hsn supervisor who confirmed this just happened.
Do not order from hsn if you do not want to be forced to quit your job to wait for your pkg. Worse business practice ever. See you in court hsn, this is discrimination against people who work.

I have an credit account with them and will not pay it as this is discrimination and if they cannot provide service to a customer who pay on time and picks up all pkgs, then they don't deserve to be paid.

Plus they have not disclosed this to the public... Yet.

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HSN Customer Reviews Overview

HSN, also known as Home Shopping Network, is an online retail platform offering a diverse range of products including fashion, jewelry, beauty, home goods, and electronics. Customers can shop for items through their website, which features detailed product descriptions, customer reviews, and video presentations. HSN also provides services such as flexible payment options, customer service support, and a return policy. The site often hosts special deals and promotions across its various categories.

HSN In-depth Review

In summary: HSN, also known as Home Shopping Network, is a well-established online retailer that offers a diverse range of products. From fashion to electronics, HSN provides a comprehensive shopping experience with a focus on convenience and customer satisfaction. Below, we delve into various aspects of the HSN shopping experience.

Website Navigation and User Experience: HSN.com offers a clean and intuitive interface, making it easy for users to browse and find products. The search functionality is robust, with filters that help narrow down results. Pages load quickly, and the overall design is user-friendly, contributing to a pleasant shopping experience.

Product Range and Selection: The product selection on HSN is vast, covering categories such as beauty, jewelry, home goods, and more. They offer a mix of well-known brands and exclusive products, catering to a wide range of tastes and needs.

Pricing and Value for Money: Prices on HSN are competitive, and the site often features deals and special offers. While some items may be priced higher than average, the value is justified by the quality and exclusivity of products.

Product Quality and Authenticity: HSN is known for its commitment to quality. Products are generally reliable and authentic, with brand partnerships ensuring that customers receive genuine items.

Customer Service and Support: HSN provides comprehensive customer service, including a 24/7 live chat option. Their support team is known for being helpful and resolving issues in a timely manner.

Payment Options and Security: The site offers various payment options, including credit cards, PayPal, and HSN's own credit card. Transactions are secure, with appropriate measures in place to protect customer information.

Shipping and Delivery Services: HSN offers standard, express, and super express shipping options. Shipping times and costs are reasonable, and the site provides accurate estimates for delivery.

Return and Refund Policies: The return policy is customer-friendly, allowing returns within a specified period for most items. Refunds are processed promptly once the return is received and inspected.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for prospective buyers. The reviews appear genuine and provide insight into the user experience with the product.

Promotions and Discounts: HSN regularly runs promotions and discounts, especially during holidays and special events. Customers can sign up for emails to receive notifications about upcoming sales.

Loyalty Programs and Rewards: HSN offers a rewards program where customers can earn points for purchases, which can be redeemed for discounts on future orders. This program adds value for frequent shoppers.

Mobile App and Multi-Platform Accessibility: HSN's mobile app is user-friendly and makes shopping on-the-go a breeze. The app is available for both iOS and Android devices, ensuring a wide range of customers can access it.

Social Responsibility and Sustainability Efforts: HSN participates in various social responsibility initiatives, though detailed information on sustainability efforts is not prominently featured on their website.

Brand Reputation and Industry Standing: HSN has a strong reputation in the industry, known for its quality products and customer service. It has established itself as a trustworthy retailer over the years.

Comparison with Competitors: Compared to other online retailers, HSN holds its own with a unique product selection and a focus on customer experience. While prices may be higher than discount retailers, the quality and service often justify the cost.

How to file a complaint about HSN?

Here is a guide on how to file a complaint against HSN on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with HSN in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with HSN. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that each step is clearly defined to guide you effectively through the process of filing a complaint against HSN on ComplaintsBoard.com.

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HSN contacts

Phone numbers

1-800-284-5757 1-800-933-2887 More phone numbers

Website

www.hsn.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with HSN Customer Service. Initial HSN complaints should be directed to their team directly. You can find contact details for HSN above.

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Use this comments board to leave complaints and reviews about HSN. Discuss the issues you have had with HSN and work with their customer service team to find a resolution.