I ordered a Bissell floor steamer for my new home. With it I ordered the replacement pads at the very same time. The steamer arrived and works wonderful. The pads never arrived. I called HSN who said they were delivered. I said they were not delivered to me. HSN agreed to refund the pads. A week later UPS informs me they delivered the pads...to my previous address. Remember, I ordered the pads at the same time with the help of a real person. I called HSN to help them clear this mess. "No problem, the situation is fixed." Or it was until I got a letter telling me that they had proof from UPS of the delivery. I called back again and again it allegedly cleared up...until the next letter came. I called yet another time and again, "it's fixed." Yesterday, HSN billed my credit card again. I called back and supposedly, it will be fixed within 7-10 days.
If I seem skeptical with HSN, can you blame me!!?? Frankly, I am horrified that this simple transaction has continued this far, for this long without anybody able to override the company's computer and lack of people skills.
I suspect this issue will not be fixed and I will be out my almost $27, a small penalty for me but in the end, a lost customer for all time to HSN. I hope that HSN considers it worth it. As a retail district manager for a national retailer, I terminate the employment of associates for this lack of action and failure to resolve a customer's issues.
HSN...your services are no longer needed nor desired.