HSN
reviews and complaints

called to order item thru HSN television. was immediately told I was
pre-approved for HSN Shopping card. was asked DOB, and last 4
digits of SS#. then immediately told I was approved for $4, 500 line
of credit. the item I ordered was $179. shocked by the amount of
credit I was approved for said NO...I did not want that. then told
it was already issued by World Financial Capital Bank and HSN had
no authority to cancel. told to call WFB closed at that time and take
the matter up with them. If HSN had informed me that I was
applying to a Banking Institution I never would have consented.
I will call the bank to cancel...but now will have an Inquiry counted
against my credit score.
I feel they tricked me by not explaining clearly that this card is
not a product of HSN...but an unknown by me financial institution.
I called several times to talk to HSN supervisors to correct this...and
they said they could not do anything. It was now in the hands of the
Bank. These are sneak tactics by Credit Card Banks in my view.
HSN should not offer a credit card to me in their name and not
mention a bank that they do business with to grant customers a
credit card that is called Home Shopping Club...and not the rest
of the process.
I will need to call WFB later today and go through needless
stress and explanation. It's a small matter in my case, but
I feel I must complain because it was sneaky on the part of HSN.
I have shopped many times over the years w/them and when I
call in they already have a record of my phone #, etc. They know my
age is 75 and can take advantage of an elderly person by making it
sound like I was eligible for the card...so therefore I applied not
realizing what I was getting myself in for.

I agree totally with all of the complaints. I also purchased ultrex convection oven and it caught on fire. Hsn sells horrible electrical products. The only thing that still works is the joy m. My little steamer. The ultrex product line is simply garbage. I will never buy anything that plugs in from hsn. Better yet, they have permanently lost a longtime customer. I don't even watch the channel anymore so I won't be tempted. I will check with my attorney friend to see how to start a class action lawsuit against hsn. Their advertising says these are the "last" pots and pans you'll ever have to buy. Yeah that's true is you die within the next year or two. Pure garbage. Will keep all posted. If someone else files one, please contact me at [protected]@yahoo.com. Again, I think it should be against hsn since ultrex is probably somewhere else selling cookware under another name. Also, when I returned a broken item, they sent me one that had been used and returned by someone else. Just horrible!

I agree totally with all of the complaints. I also purchased ultrex convection oven and it caught on fire. Hsn sells horrible electrical products. The only thing that still works is the joy m. My little steamer. The ultrex product line is simply garbage. I will never buy anything that plugs in from hsn. Better yet, they have permanently lost a longtime customer. I don't even watch the channel anymore so I won't be tempted. I will check with my attorney friend to see how to start a class action lawsuit against hsn. Their advertising says these are the "last" pots and pans you'll ever have to buy. Yeah that's true is you die within the next year or two. Pure garbage. Will keep all posted. If someone else files one, please contact me at [protected]@yahoo.com. Again, I think it should be against hsn since ultrex is probably somewhere else selling cookware under another name.

When I bought a set of what I thought were budget glasses from HSN, a product by Joy Mangano's Ingenious Designs, all I got was a lot of broken promises. HSN promise to resolve the problem by sending another pair but this has turned out to be a lie time and time again. As far as Ingenious designs from HSN who in partnership with them can't contact the how do they expect I can. Oprah recommended this product in her "O" magazine, maybe she can afford to take the loss if something she buys is defective but I can't. I just one a replacement pair of reading glasses.

I am unable to order any items from hsn because my address has been blocked from ordering. Apparently someone else at this address owes hsn a lot of money, and it is their policy to block thae address from ordering to protect themselves. However, I live in an apartment building in nyc with over 70 apts. I gave tthem my apt # to show this. However, while the supervisor I spoke with sympathized with me, he said they would try to get the block removed for me, which would take 3 to 5 business days — but could not make any guarantees. I feel that this policy is very strange and quite unfair to those of us living in apts.

I purchased a set of ultrex cookware from hsn. The teflon on my skillets are peeling. The cookware is supposed to be guaranteed for a lifetime. From reading other complaints, it appears that innova, the manufacturer is out of business and that hsn is not honoring the warranty. I paid the money to hsn, not to innova. I will never shop at hsn again.

I purchased an Acer Netbook, it turned out to be defective. I returned thru the USPS and HSN claims they never received it. Now fighting with them for my refund. Have filed several complaints from the BBB, Atty Gen Offices (FL, CA, TX), and with the USPS (postal inspector - mail theft). When I told HSN I was also disputing chrages with credit card company - they stated if I did so, I would not be allowed to shop with them anymore -how ridiculous is that statement? I also filed a complaint with Acer, as I feel that HSN's policy severely reflects on the brands they advertise and sell on their network.

i ordered a roomba vaccum from hsn on may13th, and about 5 mins after order was placed i realized my old apt# was still on account...i called hsn customer service and advised them of the error. the rep i talked to was very nice...she stated that she would change the apt #. about 3 days later i got an email showed delivery confirmation, but to the wrong apt number even after i called and told them. so i called them back she said not to worry they would dispute it with ups. about 2 weeks later i got a letter from hsn stating they researched it and ups shows it was delivered. well i called them and they said once again it will be fixed dont worry you wont be charged. its not july25th and guess what it showed up as a charge on my checking account..now they state they dont show i called 3 days after i placed the order to change it..i have now had to file a dispute to get my money back from hsn...

I bought 2 sets of ULTREX cookware from HSN. One had a 50 year warranty the other a 75 year warranty. HSN touted this cookware as the last cookware you'd ever have to buy. The stuff is crap.The handles are falling apart, the non-stick surface is peeling off and getting in food. HSN didn't do their due diligence in checking out this vendor or product.
I only bogught this stuff becasue of the HSN promise that it would last a lifetime.

If there is a class action lawsuit please count me in.
Elizabeth

I returned a computer router to HSN within 7 days of receiving it viaUSPS. Didn't hear from them, they can't find my return. Didn't use tracking nor insurance. Dumb me. So i'm out $95 plus $9 postal charge. I'm sure its sitting in a warehouse in Comptom California waiting to be processed.
The item in question is being sold for $20 less today at Wal-Mart. So I'm really a doofus.

I purchased a set of todd english cookware from hsn. I foolowed all the suggested instructions on caring for this cookware. They are peeling and cannot be used because no matter what temperature you cook on everything burns! I contacted hsn and was told to contact ingenious designs which I did twice with no satisfaction although they advertise a warrenty with these products. Ingenious designs has never followed thru by contacting me. Now i'm stuck with nearly $200.00 of inferior product.

David starkman

While taking care of my 88 year old grandmother with dementia, I found all the closets in her house filled with HSN and QVC products. Still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act, took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead they have robbed an old woman of her social security checks!

HSN deliberately deceives customers concerning shipping policies. While the information relayed on the web site is 5-10 days for shipping, Customer Service tells you verbally that it is 16 days.

It has been 12 days since I ordered a ring and am still waiting for it. HSN refuses to do anything about it until at least April 4. However, they have my money. Their statement is that, 'It will arrive any day now.'

I tried contacting Corporate, and they say there is nothing that can be done.

Warning: If you buy from HSN, be careful. You may or may not receive what you order.

I purchased a Gateway notebook through HSN. I started having problems the day Igot it and wanted to return it. I contacted HSN and was told ok to return computer to HSN Returns, Dock-SPC 10, 4697 Crossroads Park Dr., Liverpool, NY 13088. I sent it through USPS and insured it for $800.00 I was told that tracking information through my local postal service will be connected to my insurance receipt. I return computer using the above address to warehouse in Liverpool, NY. When I contacted Gateway return department I was told that they never received my computer and they have no way of tracking the package and they can not provide me with any warehouse information. I would have to contact USPS since they are the shipper. I contacted HSN and they told me the returns are handle by Gateway and they will not be able to refund me my return if gateway don't have tracking information. So I went back to USPS and they said it was delivered to Gateway. USPS told me to get a letter from Gateway stating they did not receive my computer, but Gateway has given me the run around.

Nither company is taking ownership of the problem or to locate my return I have been getting such a run around... Both companies refuse to give me any help. I have over 12 phone calls to gateway and over 8 hours of being on hold or just hung up on.

I ordered a canon FS10 camcorder with bag. The price was good but when I read the reviews on the site i was skeptical whether I should use this site or not? I had heard of HSN before on TV promos.

I thought I would take the risk for the price I'm getting. Amazingly I got the product in 2 business days and the condition was perfect.
I would not mind doing business with the seller in future.

Handles on pots on Innova cookware guaranteed for 50 years have detached from pots. This product purchased from HSN with a warranty and now they are not standing behind their product claiming company is out of business. I did not purchase the product from Innova, I purchased the product from HSN and they do not honor their guarantees. Do not purchase from HSN dishonest and not a reputable company.

I purchased a Gateway laptop as a gift in May 2008. It was supposed to come with over $700 of software. I received the computer and gave it as a gift but the software was not with it. When I called HSN I was told it was being shipped separately directly from Gateway. I told te gift recipient that software was coming but it never arrived. I conteacted HSN over and over by phone and by email for months. They kept telling me they would contact Gateway and get back to me but never did and I never recieved the software. I finally recieved an automated phone call tellign me to call Gateway directly. After getting the runaround from them I was told that I had 90 days to report that my order was not complete and since it was now over the 90 day limit I could not get it and would have to contact HSN. So I called HSN again and was again told they would research it and get back to me. I received a letter telling me that the product was unavailable and that I could return it for a refund - HOWEVER I was over the 30 day return period ! SO I called again and again spoke with a supervisor who told me unfortunately I was never going to get the software but I could have a partial refund which was not enough to cover the missing items. She said she would try again to contact Gateway and call me back. My call was never returned and when I called again tehy had no record of my calls and the very rude supervisor asked me why I waited until November to complain ! I exoplained to her again that I had called and emailed over and over and she finally found some sort of notation on it. When I asked for th eprevious supervisor I had spoken with I was told there were two by that name and neither was in and she would email them and get back to me. I'm sure I'll never recieve that call...

I made my first purchase of ultrex in 2001 and now I have cookware which is worthless. So much for believing anything hsn says about warranties. Never again! If there is a class action suit filed against this company (Hsn/innovex/ultrex) please count me in!

I purchased a GPS system which I returned with insurance. I waited 1 month to be reimbursed and when I wasn't I called and they told me to track the package if it was insured and fax them the tracking information which I did that stated it was received

in Atlanta Georgia two weeks after I mailed it. They reimbursed me 2 days later at which time I discarded all information on same. Then 1 and 1/2 month later I was sent a letter from HSH stating they had not received my return and they charged my debit card for the GPS that I did not have. I called and was told that they need a signature from Atlanta Georgia. I was told that Atlanta Georgia was one of their distributors. I told them then get your money from them, they have your package.

Then a supervisor told me how sorry they were and they could do nothing!