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4.3 976 Reviews

HSN Complaints Summary

33 Resolved
171 Unresolved
Our verdict: With HSN's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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HSN reviews & complaints 212

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8:59 am EDT
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HSN all adults blocked lied

All adults are blocked at our home address, when only my account was closed.
To say that I have ordered thousands and thousands of dollars worth of merchandise from hsn is an accurate statment!
I have never purchased any item over $79.00, ex a ring $79, 00 and didn't like it but returned it within! A week. Yes I have returned jewelry for size purposes.

Mind you I am not kidding I have purchased maybe $10000.00 worth of merchandise. My whole home is hsn stuff that I love. I used to tell everyone about hsn!
But
They suddenly blocked my account with no warning, no letter of warning, and all my accounts were completely paid because I used a credit card.
I have written about 5 long letters. I have called and spoken with a few supervisors. I sent certified mail two times to the corporate office. I have called the corporate office.
They say I returned too many items and that is why they closed my account. The one supervisor said to me I am lookng at your account and you do not return too many items. I agreed! I normally bought 2 or 3 of an item and kept at least 2, sometimes returned one for size with all its tags attached and in the original packaging with all the inserts.

Over 75 percent of time I returned items unopened! In saleable condition.

They canceled my account
They blocked my address.
My two grown daughters who live with me have their accounts closed because we share the same address!

They have not been able to purchase any of their items that they love for make up, acne products, jewelry and they are none to happy.

So now 3 unhappy customers are telling everyone not to order from hsn for how they treat their customers instead of having 3 happy customers.

I used to use ebates.com to place my order and save an additional 3 -4 %. I sometimes wonder if I got kicked out because of that, because I was a faithful customer for years!~! 3 of my computers are from them, etc!
My whole house is hsn
Some of my most favorite things that I own came from hsn.
I told everyone I was a walking billboard for them,
Until they closed my account to my shock and amazement with no warning

And blocked my entire address and other family members accounts.
Now I cant tell enough people don't believe them when they say you can return something!
And know they will lie and say your account was canceled for returning when you know you didn't do what they claimed and had their supervisor to tell me also.

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ray2015
Las Vegas, US
Mar 10, 2015 10:00 am EDT

this happen to me too. they said my friend who owes HSN $285.00 claimed to lived me but she lived across town HSN blocked my account and when I called in the customer services keep telling me I am able to order, my account is cleared and charge me for the item when I check on my item keep telling me my items are processing or cancelled.

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2:02 pm EDT
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HSN ultrex

Hsn made very large claims as well as kept extending the warranty to 75 years if I remember right. Cookware you could pass down to your children they told us! What a pack of lies by hsn. Mine did not last 6 months before the non-stick finish failed. I did get one pan replaced before hsn stopped selling and ultrex closed their doors. What was the deal here hsn? You owe your customers replacement sets of another design.

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datsun1
Zachary, US
Nov 19, 2013 9:57 am EST

Just bought LG 840 phone, I've tried to get my 1500 promotional minutes added to phone, but to no avail. I've had my phone for a week now and no service and no one to complain to. All avenues to resolving this issue are closed.

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9:58 am EDT
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HSN account assure

Signed up for Account Assure benefits in the event I lost my job. Paid for over a year for the benefit at $30 per month. When I was laid off they made one "courtesy payment" and then couldn't get them to do anything else - all the while they were still charging my card $30 per month. Called the number and was told the "benefits department" didn't have a number to call - the so called customer service rep. told me they would "try" to call me back in 5-7 days.
Account Assure is a SHAM ! Save your premiums and put in a savings account - you will be FAR FAR better off !

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6:24 pm EST
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HSN bait and switch tactic

I purchased a Tracfone from HSN and in there infomercial they stipulate that as long as you keep your phone activated before the time expires the minutes you have, plus the minutes you purchase will roll over for the following year 365 day’s. Be advised this is not the case, what HSN has done is illegitimate; it’s what you call a bait and switch tactic. After contacting Tracfone they stated what ever minutes you purchase will roll over for only 90 day’s, then you have to buy more airtime. I contacted HSN and they stated exactly what was said in the infomercial; any minutes you purchase in the time allotted will roll over for the next year, for the life of the phone 365 days but Tracfone is not honoring there commitment. So consumer watch out what you purchase with HSN, because they don’t have a clue on what there selling. Be advised this will be my last dealing with HSN because of this.

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5:41 pm EST
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HSN bait & switch tactic

I purchased a Tracfone from HSN and in there infomercial they stipulate that as long as you keep your phone activated before the time expires the minutes you have, plus the minutes you purchase will roll over to the following year. Be advised this is not the case, what HSN has done is illegitimate; it’s what you call a bait and switch tactic. After contacting Tracfone they stated what ever minutes you purchase will roll over for only 90 day’s, then you have to buy more airtime. I contacted HSN and they stated exactly what was said in the infomercial; any minutes you purchase in the time allotted will roll over for the next year, but Tracfone is not honoring there commitment. So public watch out what you purchase with HSN, because they don’t have a clue on what there selling. Be advised this will be my last dealings with HSN because of this.

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11:24 am EDT
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HSN ruined my credit status

i ordered vitamins in june 2010 it was on auto ship and i was never told of that. when i seen the charge on my credit card months several months later i called they removed item and credit my account, then again i seen the same charge on my credit again months later and i called and was told that i had auutoship. and i cancelled that and had funds replaced in my account and now two years later and months of cancelling and talking to hsn and fedex. i was assured the situation was resolved and now i get a letter stating that they sent the charge to collection. i am highly upset. i have been speaking to hsn and even fedex regarding how i cancelled the order and i moved and how i never received this prioduct. now i hav a collection for someone else who took this product from the last address i lived. i am not happy with this goin on my cred for i have done alll that was asked of me. my moving should of been more than enuf to see i was not there to recieve order. im will never do business with hsn again . order number [protected].

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10:18 pm EDT

HSN hsn did not refund my money

I returned few items back t o HSN and they still did not refund my money amounting to 902.55. And because it was purchased through HSN credit card issued by the world financial capital bank they refused charge back for me and I had to pay the whole balance for the products I returned. World financial capital bank sucks and beware they will take the side of HSN only. I also provided the tracking number that I returned those items but still wfcb took HSN’s side. Beware customers using HSN.com and their credit cards.

I have recently applied for a capital one credit card and received a letter from you asking for a security payment of 29.00 i have gone to www.capitalone.co.uk/secured to make this payment and there is nothing on the page for me to do this, if you have to log in i have forgotten my username and password and now dont know what to do i have till the 10th february 2012 to do this, the piece of paper i wrote my details on was throw away can you plse advise me what to do or how to make this payment if possible asap thankyou

i have run your [protected] to ask your friendly team to guide me through the process as stated on your letter but didnt find them helpful or friendly at all could someone plse ring me and help me through this process or take my payment on line which would be easier or email me my username and password…

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FrequentBuyer
, US
Dec 25, 2011 3:38 pm EST

I returned few items back t o HSN and they still did not refund my money amounting to 902.55. And because it was purchased through HSN credit card issued by the world financial capital bank they refused charge back for me and I had to pay the whole balance for the products I returned. World financial capital bank sucks and beware they will take the side of HSN only. I also provided the tracking number that I returned those items but still wfcb took HSN’s side. Beware customers using HSN.com and their credit cards.

I have recently applied for a capital one credit card and received a letter from you asking for a security payment of 29.00 i have gone to www.capitalone.co.uk/secured to make this payment and there is nothing on the page for me to do this, if you have to log in i have forgotten my username and password and now dont know what to do i have till the 10th february 2012 to do this, the piece of paper i wrote my details on was throw away can you plse advise me what to do or how to make this payment if possible asap thankyou

i have run your [protected] to ask your friendly team to guide me through the process as stated on your letter but didnt find them helpful or friendly at all could someone plse ring me and help me through this process or take my payment on line which would be easier or email me my username and password…

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7:38 am EDT
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HSN refund

I purchase a 73 inch Mitsubishi TV and it was defective, called over 15 times to have it pickup, it’s been sitting in my hallway now for almost three weeks. HSN customer service stated that they have requested a pickup 5 times to their vendor with no avail, as well as no reply from their vendor Tiger Direct. Be advised that you have 30 days to return an electronic item, after that your out of luck, and as you can see the 30 day mark is approaching? I just hope this is not the case with this company, because I would be out $1, 599.90 for any of you that is interested in purchasing a big ticket item from HSN you had better think twice and go to a reputable dealer and have it delivered.

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7:32 am EDT
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HSN defective tv

I purchase a 73 inch Mitsubishi TV and it was defective, called over 15 times to have it pickup, it’s been sitting in my hallway now for almost three weeks. HSN customer service stated that they have requested a pickup 5 times to their vendor with no avail, as well as no reply from their vendor Tiger Direct. Be advised that you have 30 days to return an electronic item, after that your out of luck, and as you can see the 30 day mark is approaching? I just hope this is not the case with this company, because I would be out $1, 599.90. For any of you that is interested in purchasing a big ticket item from HSN you had better think twice and go to a reputable dealer and have it delivered.

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9:07 pm EST

HSN I don't want to buy or do any business with them in the future

HSN shipped me the defective jewelries. So I called customer services and spoke to the supervisor. His name is Steve, no last name here, they don't want to show their last name on their email as well. Steve told me that he had waived the EZ return labels and I sent those orders back to them along with the others. When their return department processed the refund, they used those EZ return labels and deducted the fees out from my the other orders which were defective as well. I had tried to save them the fees and put them together in one package and they turned around and charged those fees back to those orders which is $6.95 for each. That is wrongful.

I had contacted them several times by emails and phone and spoke to another supervisor name Steve as well. He told that he will process the credit back to my account and it would appear within 72 hours on 4/5/11. I waited until 4/14/11 and did not see the credits in my account yet, so I emailed their customer services again. In the meantime, they did not even sent me a letter explaining why the credits did not process, that is very bad service and unprofessional for a big national television network like them. None of them wanted to read my explanation or looked deeper into the situation here. It is such a waste time to deal with them. First at all, they don't have the VP Senior of customer services name to contact with neither by phone nor by emails nor letter. They don't provide the services and honor the services that they promised to customers and I am a longtime customer and buying thousand and thousand dollars to their network and they turn around and cheat and treat a customer like me with a little of return label fees. This is absurd and ridiculous. They already lose a customer like me. I don't want to buy or do any business with them in the future.

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5:40 pm EDT

HSN overselling an offered special and then canceling order

I order a "today's special value" which was an Acer laptop computer. They showed the amount sold and remaining throughout the day. A few days later I got an email that they couldn't send it because they didn't get them from the manufacturer but they were trying until 2-19. Today I got an email saying my order was canceled and when I called them, they said they couldn't get them in. I told her I thought that was wrong and right next to illegal and, of course, being customer service, she just kept saying "I'm sorry". This was a supervisor I was talking with. I think a business that sells to millions of homes should have products available that they tell you that you have secured one.

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12:00 pm EDT

HSN problems

The home shopping network is a complete fraud! I started the order process…my order was canceled…nobody at hsn knows why but yet the money was taken from my account. I reordered several times and spoke with several supervisors who all assured me they would fix the problem but each supervisor had a different excuse for why the order was canceled. These people don’t have a clue what is going on. At one point they had held 4 times the amount they were supposed to hold and then you have to wait (In my case one week) before your funds are available but yet your order was canceled. Don’t order from the home shopping network! They make it so difficult for you to return anything that you give up!

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19Debbie48
, US
Sep 23, 2019 1:52 pm EDT
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I called for a return lable and as told I have to pay for the returnpostage. The sound bar they sent me is not what I ordered so I should not have to pay to have it retuned, but I do it has never been like this before I called the service depapartment and the lady said you can return your item but you pay return postage. I do think they shoud stop saying retun if you are unhappy to make sure this is what you want because you will have to pay return postage!
Sincerely, Debbie Wilkey Forsyth Missouri

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Linda21
, US
Jul 28, 2015 11:21 pm EDT

Have been buying hsn for over 20 years.. thousands of dollars, spent..never had a negative experience with customer service. My account was blocked as of today. Reason too many returns. No thank you letter for my 20 years of loyalty.. just for returns that were justified. Allergic reactions... defective jewelry.. wrong sizing. Its my right to return. Now I cant buy from them again. Im looking at my Sony tv that I just bought last year. Loyalty means nothing to them.

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10:26 am EDT

HSN bogus charges

I opened an home shopping network credit card last fall. I purchased 3 items when I realized that this was a very bad credit deal and had 30$ revolving late charges. In January I called the company and asked to pay the entire bill off. I paid about 100$ and thought this was a done deal. In March I got a new bill for about 32$ and a 30$ finance charge. I called the company and paid for the LAST charges for the items. I refused to pay the bogus, very high finance change. I wrote a letter to World Financial Capital Bank in March and still have no response.

Yesterday I got a phone call from a collection agency stating that I still owned money on items purchased from HSN. THAT IS A BOLD FACE LIE. World Financial Capital Bank is trying to collect over 80$ in finance charges that have accumulated over the last 3 months. After reading online I now know to file a complaint with the FDIC on World Financial Capital Bank as so many others have. How do I file a formal complaint on home shopping network? They are well aware of the bogus practice and they do nothing about it ! This is a way of preying on the elderly. I will never shop on HSN again.

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12:18 pm EDT

HSN sucks

I order a comuper three weeks prior to my complaint, it was estimated delivery on a friday. Took friday off. Called hsn.com they said it will come on saturday, called later, the said it will arrive on monday. Tried to make arrangements between ups and hsn because i wan not going to be home at that time. Ups tried to gave a solution over the phone, hsn.com had the authority to change dates but would not. Most of the time they (hsn.com) argued with me insted of trying to help resolve the issue. HSN.com customer service sucks!

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1:25 am EDT
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HSN electronics

I purchased a I Pad on Sale through Home Shopping Network, Paid, What I thought at the time, a very fare price, I watch the Add, for a good 20 minutes I mad sure I knew What I was getting, Through the entire “show and tell” they mad it sound like this was the best deal on Ipad - and no one else would sell this product this cheap, Well I order the product and waited 3-4 days before it arrived ( 4 days late, although I paid extra for faster delivery, Later I learned it would have had not mattered, it would have arrived 7-10 business day, regardless) no problem I was excited to get 450 dollars IPad for 250, The box was brand new, everything was warped neat and all parts were in their places, I plugged in the device and waited to get the IPad charges completely as it was directed in the owner manual, I waited several hours the light never turned green ( as it was supposed to) next day I start using the device, in my surprise it was very slow and free of any software that they had promised included in the Ipod, I had to go on line download all the software manually one by one with many difficulties to get to the websites, the password and ID that was provided by the vender was not working, several calls to un cooperative tech supports, finally I got all the softwares downloaded, this took several days, I notices the IPod was getting very hot and slower, just after using it for 1 to 2 hours, I brought that up to their tech support, they said if it got worse, we will send you a new battery, after 5 days the battery complete quit working and was not holding any charges, so They asked me to take the battery off and give them the number that was written on the back of the battery, while I was taking the battery off I noticed lots of dust a broken CPU board parts that was glued together inside of the IPod, I was very angry and called HSN and demand a new IPod, I was told it was 32 days and they are not going to honer their 30 days replacement warranty because I was 2 days late, I said the IPod was Refurbished and used, they said ..so what, you had 30 days to notice this and send it back, you chooses to keep it and now you have an option to send it back to the factory and you are responsible for the shipments both ways..now I have to send it back to original factory to be repaired and it is going to take 4-6 weeks OR longer before I get the IPod back ..Be aware of Refurbish products sold in HSN, the IPod I received had been used to the point, It has been buffed and waxed! to make it look new, of course its hard to notice this until you take it apart or remove the so called protective thine plastic cover off, then you would notice the scratches, small cuts, dings Etc;, this device had been in possession of some other person / broken then fixed and sold to you and I under a brand new device ..be careful, many complains about this kind of behaviors have been filed in BBB which I did not know at the time .

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reefercat
, US
Jun 23, 2011 7:22 am EDT

is it an effing ipad or ipod? make up your mind. I don't believe most of what is written. I certainly don't believe HSN sold a new ipad at half price. Wherever you got whatever it is, as they say, if it sounds to good to be true...

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3:24 pm EDT
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HSN faulty product

Don"'t buy the joy mangano eyelglasses because if you do expect the bows (Ear pieces) to fall off. I purchased three sets and everytime I put on a pair the bow falls off. I called hsn — they tell you to call ingenious designs who give you the run around. Finally after many calls I was promised that replacements would come. They still haven't and it has been over 2 months. I called hsn who promised to help if ingenious designs didn't take care of the situation. I called hsn last night and was told they wouldn't help. Why is hsn selling items they do not stand behind? I thought both companies were reputable, but I have learned they are out to sell not take care of their customers!

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BEAR9
Parkville, US
Feb 10, 2013 6:28 am EST

In April of last year I purchased a set of "kitchen Logic" ceramic knifes and peeler from HSN. Recently I noticed that the blades on the knifes were chipping and was forced to discard the food that I was cutting as we were unable to find the chips. I contacted HSN and was given a number to contact the manufacturer. [protected]). When this number is called you talk to an answering machine where you are told to leave a brief message and a number where you can be reached and they will return your call before "the end of the next business day". What a joke, in one blog about this product the consumer has been waiting three months. HSN admits that this product is unsafe but they are unable to do anything in this matter. Shop elsewhere, go to retailers that stand behind the products that they sell and someone that cares about Your safety.

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Dhiarmadas
central jersey, US
Jun 16, 2011 2:28 am EDT

Ingenious Designs is actually a subsidiary of HSN. I purchased an IMAN travel bag and the handles literally ripped off the second time I used it. HSN won't accept any returns if beyond 30 days period. They tell you to call "the manufacturer" Ingenious Designs, founded by Joy Mangano. It's quite a racket. They won't remedy my situation. I was an HSN customer for over 10 years. I cancelled all my auto ships and will only shop QVC going forward. QVC has much more stringent quality policies. HSN sells inferior product.

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6:31 am EDT
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HSN misrepresents

Hsn falsely offers "flex pay" options to break up the payments for an item over 2, 3, 4 or 5 periods. it's a sales technique to make items appear more affordable. what they don"t tell you is that when you opt for the flex pay you may be billed for two flex payments in the same monthly billing! I can't believe there has not been legal action for false / deceptive advertising! I just got a statement with 2 vitamin products which were both on"3 flex pay"(which is good because each was over $100) and the statement shows charges for"1 of 2 flex pay"and"2 of 2 flex pay" on the same billing. this is an hsn credit card, so not a case where they have no control over how charges are billed.

I believe this is misleading and should be a violation of consumer protection and/or good faith and fair dealing laws.

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Grac Whatley
, US
Dec 04, 2023 6:19 am EST
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I also experienced many billing issues, this one mentioned and others, trying to pay off full balance, feeling like HSN could do nothing after I called and told to call credit card , who keeps billing me, even though I paid off account already. Supposedly 2 times per their credit customer service. I closed the account. Never opening another one.

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6:21 am EDT
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HSN I didn't apply for credit card

I received a notice from your bank stating I was denied a HSN credit card. I never applied. My name is Paul Krivos (KRIVOS PAUL) and I reside in the Philippines. My last known address in the USA was 4909 Burger Ave, Cleveland, Ohio [protected]. I would like to know who used my name to try and acquire a credit card in my name. My email is [protected]@sbcglobal.net. Please notify me.

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HELPS YOU GET PAID BY THEM
Phoenix, US
Jun 24, 2011 11:15 pm EDT

Email me to discuss your options in dealing with them. I have several that will help.

Johndowning01@gmail.com

I have over 8 years experience in this field and a working relationship with a law firm who specializes in cases like yours that may have them PAY YOU!

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lilyofgallatin
Bozeman, US
Jun 24, 2011 4:53 am EDT

. Written by lilyofgallatin on June 23, 2011

I opened an HSN-credit card last fall. I purchased 3 items when I realized that this was a very bad credit deal and had 30$ revolving late charges. In January I called the company and asked to pay the entire bill off. I paid about 100$ and thought this was a done deal. In March I got a new bill for about 32$ and a 30$ finance charge. I called the company and paid for the LAST charges for the items. I refused to pay the bogus, very high finance change. I wrote a letter to World Financial Capital Bank in March and still have no response. Yesterday I got a phone call from a collection agency stating that I still owned money on items purchased from HSN. THAT IS A BOLD FACE LIE. World Financial Capital Bank is trying to collect over 80$ in finance charges that have accumulated over the last 3 months. After reading online I now know to file a complaint with the FDIC on World Financial Capital Bank as so many others have. How do I file a formal complaint on HSN? They are well aware of the bogus practice and they do nothing about it ! This is a way of preying on the elderly. I will never shop on HSN again.

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5:06 pm EDT
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HSN hsn

I ordered a gateway quad core laptop from HSN with my HSN card was on a Today's Special so got it for a real good price. Ordered it on 3/12/11 said estimated arrival date 3/31/11. I went online to check my order status said CC declined so I called customer service they said it wasn't that the CC was declined they Cancelled my order because someone from their company called me and left a message to make sure this wasn't fraud but since I didn't call back they cancelled my order. I NEVER received a phone call from anyone regarding this order this is why I never called back. The representative wasn't any help and actually kind of rude. I spoke with a Supervisor got the same story with all these apologies but still no laptop they can't help me it isn't in stock so can't re-order it for me (yes it wouldn't be in stock it was a special value or whatever they want to call it). They offered me a $50 credit what good is it I will NEVER order from them again! I was telling one of my co-workers about this and she said the same thing happened to her but it was a computer she ordered and then she said about a week later she showed they cancelled it and when she called them they told her it was because the product was sold out! If you do order from HSN don't get your hopes up that you will actually receive your purchase.

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rolex452
Sunny Isles Beach, US
Mar 21, 2011 5:56 pm EDT

You discovered recently what I've known since 1994: HSN is not reliable, their customer service is marginal, and WHEN THEY SCREW UP...YOU ARE OUT OF LUCK! However, the credit card security problem you are having is more serious: I've been there, done that. My bank also USED TO fail to call me when a major purchase was made (I pay monthly for this security service), and I would be very ticked off that they didn't provide the service they promised. HOWEVER: they would let the purchase go through. If I called them and contested the purchase as being fraudulent, they would nullify the purchase and credit my account. You need to talk to somebody important at the credit card division of your bank and straighten this out PRONTO! Good luck.

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6:47 pm EST
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HSN wont let me return items after cancelled my account

I orered a lot of clearance clothing itmes only to have my account closed right after for returning too much stuff. When I bought this stuff it was with the promise of a 30 day money back guarantee if I need to return something. I returned it lst week to their warehouse and when I called about a missing return shipment to them yesterday that i had previously refused, they told me I couldnt return anything that my account was closed. They already received my return package and it is just sitting in the warehous I guess to be returned to me. I am contacting my credit card company in the morning to refute all the charges. They entice and encourage you to buy buy buy telling you you can always retun it if you dont like it and then this. What a racket.

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HSN Customer Reviews Overview

HSN, also known as Home Shopping Network, is an online retail platform offering a diverse range of products including fashion, jewelry, beauty, home goods, and electronics. Customers can shop for items through their website, which features detailed product descriptions, customer reviews, and video presentations. HSN also provides services such as flexible payment options, customer service support, and a return policy. The site often hosts special deals and promotions across its various categories.

HSN In-depth Review

In summary: HSN, also known as Home Shopping Network, is a well-established online retailer that offers a diverse range of products. From fashion to electronics, HSN provides a comprehensive shopping experience with a focus on convenience and customer satisfaction. Below, we delve into various aspects of the HSN shopping experience.

Website Navigation and User Experience: HSN.com offers a clean and intuitive interface, making it easy for users to browse and find products. The search functionality is robust, with filters that help narrow down results. Pages load quickly, and the overall design is user-friendly, contributing to a pleasant shopping experience.

Product Range and Selection: The product selection on HSN is vast, covering categories such as beauty, jewelry, home goods, and more. They offer a mix of well-known brands and exclusive products, catering to a wide range of tastes and needs.

Pricing and Value for Money: Prices on HSN are competitive, and the site often features deals and special offers. While some items may be priced higher than average, the value is justified by the quality and exclusivity of products.

Product Quality and Authenticity: HSN is known for its commitment to quality. Products are generally reliable and authentic, with brand partnerships ensuring that customers receive genuine items.

Customer Service and Support: HSN provides comprehensive customer service, including a 24/7 live chat option. Their support team is known for being helpful and resolving issues in a timely manner.

Payment Options and Security: The site offers various payment options, including credit cards, PayPal, and HSN's own credit card. Transactions are secure, with appropriate measures in place to protect customer information.

Shipping and Delivery Services: HSN offers standard, express, and super express shipping options. Shipping times and costs are reasonable, and the site provides accurate estimates for delivery.

Return and Refund Policies: The return policy is customer-friendly, allowing returns within a specified period for most items. Refunds are processed promptly once the return is received and inspected.

Customer Reviews and Testimonials: Product pages feature customer reviews, which are helpful for prospective buyers. The reviews appear genuine and provide insight into the user experience with the product.

Promotions and Discounts: HSN regularly runs promotions and discounts, especially during holidays and special events. Customers can sign up for emails to receive notifications about upcoming sales.

Loyalty Programs and Rewards: HSN offers a rewards program where customers can earn points for purchases, which can be redeemed for discounts on future orders. This program adds value for frequent shoppers.

Mobile App and Multi-Platform Accessibility: HSN's mobile app is user-friendly and makes shopping on-the-go a breeze. The app is available for both iOS and Android devices, ensuring a wide range of customers can access it.

Social Responsibility and Sustainability Efforts: HSN participates in various social responsibility initiatives, though detailed information on sustainability efforts is not prominently featured on their website.

Brand Reputation and Industry Standing: HSN has a strong reputation in the industry, known for its quality products and customer service. It has established itself as a trustworthy retailer over the years.

Comparison with Competitors: Compared to other online retailers, HSN holds its own with a unique product selection and a focus on customer experience. While prices may be higher than discount retailers, the quality and service often justify the cost.

How to file a complaint about HSN?

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3. Writing the title:
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that each step is clearly defined to guide you effectively through the process of filing a complaint against HSN on ComplaintsBoard.com.

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Contact HSN customer service

Phone numbers

1-800-284-5757 1-800-933-2887 More phone numbers

Website

www.hsn.com

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