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HSBC / the worst customer service

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Simply, my debit card was stolen two months ago. After applying for a new one with service level 7 working days to receive the new card. I received the card from just two days and till now no PIN code. After I reported the issue to their customer care they simply replied "we have to issue a new one and it will take another 15 working days.

Ah
Feb 27, 2013

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