This is very rediculous to say about a multinational bank that, the executives/bank officials in Somajiguda(hyderabad branch) are too egnorant and rude in thier speaking with customers.
I actually made an advance payment of rupees 2000/- on the 3rd january-2008 and my billing date is on 5th of every month but the payment of rupees 2000/- did not reflect in the bill and when I called customer care people they adviced me to either raise a complaint in phone but it takes 3-4 days to get response or to go directly to go bank and meet Rahul Varma, he will solve your problem on the spot. So i decided to meet Rahul Varma in the bank, but in bank one lady officer in a single window desk said you cannot meet Rahul Varma and also if paid your money then it will may reflect in next bill.
Then, I asked what is the solution, then she replied me that go to Chennai branch( in very egnorantly). This peaple talk very softly when they ask us to apply for Credit Card but they responces in this kind of way after once we became a customers.