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2.8 373 Reviews

HSBC Holdings Complaints Summary

171 Resolved
202 Unresolved
Our verdict: Dealing with HSBC Holdings, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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HSBC Holdings reviews & complaints 373

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N
12:00 am EDT

HSBC Holdings poor service!

HSBC is the useless one in customer care. I hold a credit card. First of all they were sending my statement to my previous employer, when I had clearly instructed to send those to my home address. Even after correcting this arrangement, they were not able to issue me the statements for a few months and they charged me fees for late payments.

The customer care numbers they mentioned on their site are configured in such a stupid way that unless you are registered for phone banking, the menu doesn't allow you to go in and reach out any of the customer care representative.

Their sales representatives keep calling for new card and give some number, which is again transferred to the centralized one which again behaves same way. I logged a complaint with them and their customer care manage got back to me with useless solution which was not aligning with the problem at all. Then next time, a new customer manager got in touch with me and again the same story.

These are useless people. I want to file a suit against them. Please guide me on this.

Thank you
-Nitin

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K Ramaswamy
,
Nov 27, 2008 12:50 am EST

Hello,

Your sales executive from HSBC named Mr Hanish Hareendra approached us to apply for HSBC Credit Card. Based on the details provided by him, me & two of my colleagues applied for this HSBC Credit Card on 8th August 2008, necessary verifications were made from HSBC bank side & surprisingly we haven't heard anything from HSBC Bank. From the acknowledge receipt we understand that the Credit Card would be received within 3 weeks of time from the date of application.

1.Could you confirm as why it takes so much time for you to revert
2.Why no updates from HSBC for such a long time.
3.In case if the application has been rejected, i urge HSBC to handover all the documents submitted by me.

Let me know if you require the acknowledgement receipt number.

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ANIL VELLATH
,
Oct 30, 2008 6:46 am EDT

Dear Sir

I am your credit card holder for last six months, iam getting bill statements regularly for the card no [protected]
because of this i unable to know the due amount so please send the same regularly for the smooth relation ship.

Thanks and regards
Anil vellath

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yugandhar uppala
,
Sep 08, 2008 5:14 am EDT

hi,

i received HSBC credit card but, i am unble to get PIN number, pls find and tell me the procedure of this information of PIN number.

yugandhar

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vadivel
,
Aug 20, 2008 2:56 am EDT

Dear Sir

I had applied for HSBC Bank Credit Card about a month back. Verification call was made to me twice regarding this. However, Credit card has not been delivered to me till now. Details of application form are as below.
Verification Agent Name - Priyanka

Sales Executives name:Vinod

Regards

Vadivel

[protected].

Till now unable to contact HSBC Cc ---

Hence have decided to change my bank.

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b appa rao
,
May 22, 2008 10:58 pm EDT

dear sir,
my name is b.appa rao. i am having ur credit card.my credit card no is [protected]. every month i am receiving my credit card stament.but this month i was not received my statement still now. so please send the e-statement to my mail-id immideately.
thanking u sir
yours faithfully,
b.appa rao
cell no:[protected]

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mohd ozair
,
Mar 10, 2008 9:38 pm EDT

ya its correct when you working your self respect always comes first and its always nice when your comapany support you.

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Intekhab Ahmed
,
Jan 18, 2008 4:50 am EST

I have a credit card account with HSBC hyderbad India since 2000.

Last month I end of deposting little extra amount in the balance.

I requested the back to transfer the additional paid towards credit card my savings account in the hsbc bank.

They said they will do it in next billing cycle.

So now my credit card balance is in crdit meaning, I have not use the card but I have deposited certain amount in the credit card account.

Now this month when the send me the statement, I see that they charged finance charges and interest on my credit balace.

Instead of giving me my money back, they has started charges finance charges, service etc on my money.

I tried to explain the customer with any luck.

This is worst bank in the world. worst custmer service. Big time cheaters...

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C.L. Srivastava
,
Dec 17, 2007 12:36 am EST

I am your Credit Card holder which bearing number is [protected] issued date 09/05 and expiry date is 09/07, the above card has been expired on September, 2007 but i did not received a renewed card and also we are not getting the statement of a/c whenever i sent many letter but i did not get reasonable reply and they replied through email that i should contact your call centre but your voice mail is not giving suitable reply, so i could not be able to understand regarding this your largest bank is doing like this, that your customer can not speak my problems. Like this I have also another card which number is [protected] issued date 09/04 and expiry date is 09/06, It's also same condition. Kindly do the needful and help me. I have sent many email for changing of present address but your department is sleeping and did not take action till date. I deposit due amount every month as per your SMS. I have shifted from A-242, DDA Flats, Kalkaji, New Delhi-19 at present i am staying at H.No. 1868-A/12, 1st. Floor, Govind Puri Extn. Kalkaji, new Delhi-110019 I expect you that you will take action as soon as possible. It is most urgent. Once more i request you to take action. It is most urgent. C.L. Srivastava [protected] and Telephone #011-[protected] for verification My date of birth is 01-12-1960. Please click on the link below to go to the page. If you think someone you know would like to read it too, do mail it to them.

Check This Out!

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Pratap Seepana
,
Dec 06, 2007 4:57 am EST

Hi
This is Pratap Seepana i want to say
HSBC CREDIT CARD DEVISION MAKING PEOPLE FOOLS.. HYDERABAD-AP INDIA.. THERE IS NO CELL FOR CREDIT CARD DEVISION OF HSBC-HYDERABAD BRANCH AP-INDIA.

Here I got A problem from HSBC Credit Card,for that I made online Complaint On nov lastweek @2007,
Still the issue not at resolved and thay r not in a position to say the problem clearly
It is completely worest for HSBC,The customer care support is 200% failed and worest service i have never seen before

Sorry to say Don't apply HSBC Cards

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Muthukumar
,
Nov 12, 2007 4:39 am EST

Long time back HSBC peoples called me regarding life time gold credit card. I refused that. But continuously they called me up. They should complete 15 customers per month. So they sent out credit card with out any confirmation. I didn't open the cover also.

Recently I have received one SMS regarding 4670 Rupees outstanding. They didn't send any communication letter and call. I called the customer care people they told HSBC won't give life time free credit card. They will charge manual fees and what ever charges applicable.

I am very disappointed with their service. It is very worst!

ComplaintsBoard
A
12:00 am EDT

HSBC Holdings cancellation of credit card not complied

I was issued credit card by some middle man; when i was reluctant to have it. This was done perhaps two years back. I have made not even a single transaction; further i sent my refusal and torn credit card to HQ in ordinary mail also said the same to their representative. However, my credit card is still alive and i'm being billed annual fees, service taxes, etc. When i'm not availing any services. This is shear harassment for no fault of mine. Someone suggest how can I get card cancelled and all fees condoned?

Thanking You,
Arvinder pal singh

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kvprajan
, IN
Jun 21, 2009 8:54 am EDT

HSBC is full fraud. Please dont go for it. Equally bad next category is ICICI.

There is no credit card which is free. All credit card work based on annual fees/service tax only. Read terms and conditions carefully. Its a RBI rule to have annual fee on a card. Bank gracefully reverses annual fee/service tax to encourage/indirectly cheat us to use credit card. Even RBI doesn't ask the bank to do this. So, be careful when someone says free card. Free card is never a free card until you use it.

If you ask the bank people clearly, they would say "based on conditional card usage annual fee will be reversed".

Always use credit card from bank from which you have debit account. you will have more control on them atleast.

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Selvam
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Oct 17, 2007 9:30 pm EDT

When ever i got the HSBC Credit Card it is a LifeTime Free card they told , But now I'm being billed annual fees, service taxes, etc. I am trying to cancel the card, no one is properly response from the customer care. How can I get card cancelled and all fees condoned?

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rajeev
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Sep 29, 2007 10:41 am EDT

HSBC CREDIT CARD DEVISION MAKING PEOPLE FOOLS.. HYDERABAD-AP INDIA.. THERE IS NO CELL FOR CREDIT CARD DEVISION OF HSBC-HYDERABAD BRANCH AP-INDIA.

regarding card cancellation issue. regarding balance transfer issue.

i have a issue with hsbc mentioned below after making complaint this conversation happend with the hsbc bank customer care dept.

1>i asked cc what is the status of my tata-aig complaint return complaint status-(6sep), he told that it has canceled fine,so i told that there is no intimation regarding that cancellation, after that i asked about the balance transfer which i asked to transfer 6000 Rs to citi bank on 18-20 of sep.

2>He told that it didn't happened because i called the customer care dept on 2nd regarding tata-aig issue and asked them to cancel the credit card if u r not resolving this issue.after that there is no intimation to me regarding the cancellation of card.

3>if that is the case i got the credit card bill on around 11-15 of this sep. why don't u people mentioned in that letter itself that i requested for cancellation and why u people informed that this card is under cancellation procedure.

4>leave it if that is the case when i contacted the customer care dept and when i logged a complaint on tata-aig insurance(sep-18-20) issue why u didn't inform me and also when i asked for balance transfer how he agreed for balance transfer and i got a call from chennai for balance transfer they taken both citi and hsbc card numbers. Even when u called me ,that time also u didn't ask about the cancellation issue .he told that the cancellation procedure wll take 7 days procedure if that is the case after 2nd sep (sun) and the bill generation is on 11-sep(tue) means totally 7 days are there to mention in the bill itself which u send to me ,but u didn't mentioned in the bill itself. so mistake is from ur side only check the voice interaction of my account once ... after some time i was asking these questions he disconnected the call. ny how i got to know,

5>this means they r making me fool i understood every thing ..

ComplaintsBoard
S
12:00 am EDT

HSBC Holdings sickening behavior

I have been a HSBC Credit Card holder since April 2006 until Feb 2007.

In the bill of July 2006 for Rs 27941.22, I disputed an amount of Rs 2195, upon which I called their Customer Cell and they asked me to pay the balance and they would check out the disputed amount. After a few days the amount was proved correct and I paid up the amount, of course.

The problem started thereon. The bank charged me Late Payment Fees and other Charges on the Full amount of Rs 27941.22 instead of only the disputed amount of Rs 2195. I again called the Cust Rep and asked them to reverse the charges which they refused. I sent them a letter but to no avail. Each time I called up, I was made to hold for sometimes 30 minutes at a stretch and in the end it was the same story. I wrote another letter but still they refused to listen saying that I was supposed to pay the full amount and then ask for the clarification on the disputed amount. I repeatedly kept on telling them that their Cust Rep had not mentioned this and he just told me to pay the balance minus the disputed amount. They insisted that this was not true and I even gave them the name of the person I had spoken to but still they refused to reverse the charges.

After going through this disgusting experience I flatly refused to pay the unjust Late Payment Charges. I sent them the amount for the subsequent purchases I had made alongwith a final letter informing them that I no longer wanted to continue doing business with them and no longer be subjected to further humiliation of this sort. This was on 13th Feb 2007. The last purchase by me thru this card was on 11 Dec 2007. Upto that purchase I cleared all the dues.

Since then I am getting bills every month with amounts that have Late Payment charges upon Late Payment charges. And I am getting Abusive and Threatening calls from some people who state they are from the Bank. Two persons came to my building and buzzed on the intercom stating they were from the bank. I told them that if they have the Bank ID Card, one, only one, of them could come up and meet me. Upon this they made some excuse and went away. After that the calls have become more frequent and abusive.

I cannot tolerate this kind of sickening behavior from any business house. I hold other Credit Cards and I have had no issues with them. I am not some offender which the bank feels can be treated so disgustingly. I have disregarded their periodic letters but this kind of obnoxious behavior, I will not tolerate. I want to know what are the option open for me to end this disgusting episode.

Thank you,
Regards

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L
linda
,
Nov 11, 2008 6:49 pm EST

My name is Linda Vu I am a student at University of Greenwich. I was recommended by a friend to invest my student loan into a mini cash individual saving account (ISA) in HSBC.
On 29th March 2008, I opened the mini cash ISA and invested £3, 000 in cash. After I received a letter which confirmed that the account was successfully opened and that the total amount invested came to £3000.

About six months after, I decided to a visit a different branch of HSBC to check my balance as I have never received any statements since the account was opened. On the screen, it indicated that I only had around £1000 in the account, which I had deposited into my account a few times in the time I opened the account till 6 months later. It showed that the £3000 I had invested had not been deposited or withdrawn.

With this on my mind I went to the branch I opened my account with in Dartford and ask to speak to the manager but was told he was too “busy” to see me. The person who spoke to me replied that the money that I invested when opening my account was not there. She then said that the manager would get back to me regarding the issue.
I returned a few days later as I had not been contacted about the issue and therefore asked to speak to the manager only to be told he is too busy to speak to his customers. I was then told to talk to another member of staff who said that they will be investigating by checking all the account, speaking to the person responsible for opening the account “Tom Kazza”, and by checking their CCTV security system.
I was then told that the manager will definitely contact me within the next two days.

I was not surprise at all when the manager failed to contact me which made me have to go to the branch for the third. Again I was told the manager was yet again busy so I had to speak to the sales manager who said that the £3, 000 transaction was not made on any accounts in that branch on Saturday 24th of March 2008, their CCTV camera did not go back 6 months and that they do not accept cash on a Saturday. The sales manager also indicated that the person responsible, Tom Kazza, was new at his job. Questions were going through my mind such as “why was he allowed to open mine or any other customer accounts and take our money?” and “Who else has he done this to or is going to pull this stunt again?”
She also said the letter of confirmation I had shown is not regarded as proof and wanted my account statements to prove I had that amount in my account.

After being told this, I took a trip to the police station to inform them that Tom Kazza or HSBC has stolen my money, I showed my evidence that I had £3, 000 in my other account and the letter confirming £3, 000 has now been credit to your account.
I was told by the police that HSBC do have the CCTV that goes back to the time my account had been open. In order to open mini cash ISA, I would have needed to deposit money onto it, so therefore how could I possibly open my account on the 24th of March and have a letter confirming I had opened it and the amount I put in prove not to be enough evidence. I was told that in her opinion it was enough proof. I was then advised to go back to the branch to get a letter, which should say that no transaction of that amount was made, and bring it back to the station so that they could investigate the matter.

The HSBC branch in Dartford has been very unhelpful leading to a very distressed and an unhappy customer. Each time I went there, I was told the branch manager was too busy to see and that he will contact me and unfortunately happened three times

When the new manager Hayley Lowe finally investigated the matter she sent me a letter confirming there is no evidence £3000 was credited into my account, of course I was extremely angry so I called up the head office where they said further investigation will be required. I then went into the branch to talk to Hayley to understand what investigation she had done, the only thing she done was talked to Tom Kazze who said “he remembers me and that I did not credit no money in” and that no account within the branch received the £3000, however to open a ISA account you need at least £1 in order for your account to be opened, of course the manager said you don’t need to put no money in, this is when I asked for a leaflet which she went and got, read it, and annoyed “yes you was right you do need to put £1 in but you don’t really” what kind of response is that? I then demanded for another investigation as Tom Kazze or another member of staff has taken my money.
I gave her my Halifax statement to prove I had £3000 in my account during the time I opened my ISA account. During the three weeks after the interview, the senior manager Rebecca Kemp called me up saying they are investigating the matter and can look at their CCTV the date I opened my account.

The 11th of November I receive a letter from Rebecca that “the declaration letter handed to you at the time of opening your account had incorrectly stated the subscription amount and, have fully investigated the matter, I can confirm that we did not receive any funds from yourself on the day opening the account” I imminently called her up to see what they did to investigate that Tom Kazze has taken my money, she replied she has evidence that I did not cash in no money via investigating Tom Kazza again in front of he’s manager and looked at the accounts, this is the same investigation they did before, I keep on repeating you said you was going to check your CCTV, Rebecca replied “we feel we have enough evidence from Tom admitting he’s done a faulty on typing in £3000 and checking all of the account” this is not a fully investigation that he’s taken my money and I have not been treated fairly as a customer as I replied many time did you check your CCTV as that’s the evidence I did give Tom Kazza £3000 in cash, Rebecca kept on saying “for the final time we have done our fully investigation!” this is not including the CCTV. I kept on asking “but have you checked your CCTV” and she said “for the final time we have fully investigated the matter” then rudely hung up the phone on me! She would not answer my question as she has not investigated the issue fully. I am a very unhappy customer who has been distressed and emotional for the last 2 months as they have not been treating me as a individual, refuse to give back my money that I invested in and I feel as I am being discriminate due to my age of being 20. Tom Kazza has taken my money please help!

Please contact me on [protected] or email me on LV_@hotmail.co.uk for more information. I will be happy enough to do interviews.

Thank you

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M
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HSBC Holdings - harassment!

I got HSBC card. First month i did not receive any bill. When there executive called me and informed that there is some due and requested me to make minimum payment. I made minimum payment and when i received my bill. they charged me with 300Rs. late fine and EMI charges. As per High Court order bank can not charge for late fine if user did not receive any...

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HSBC Holdings insurance money taken from my a/c without my permission

Last year in May I signed up for a Accident Policy from Tata Aig & promoted by Hsbc who pushed it thru. It expired on 26.May.2007. This year they wanted to renew it, so I asked them to answer a question, they called about 2-3 times & then a person called Mary from Tata seems to have authorised it and monthly money is being taken though no permission has been taken from me.

Hsbc asks me to contact Tata Aig, Tata Aig at a number provided by Hsbc ask me to call Mumbai. I claled the 1800 no today & spoke to Monica, who said the policy had lapsed. She asked for the Hsbc CC number, gave & she could not find anything. No record at all.

As a former employee of Hsbc I can confirm they make money by cheating people but indulge in big talk.

I will be taking this to the Ombudsman.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Hira
,
Sep 02, 2008 10:49 pm EDT

plz sir
this is plan Tata AIG MahaRaksha. closed not give me plan
my Address Hira h parmar 122 sai nath housing soc near manjalpur township 2
bhatkuwa manjalpur baroda 390011 but this is my a/c close im going to usa

ComplaintsBoard
D
12:00 am EDT

HSBC Holdings name appearing in satyam online defaulters list

I was a HSBC credit card holder, i had outstanding amount on the credit card and the same was settled with HSBC on 17th September 2006. I have a receipt issued to me by HSBC for the same. I find that my name appears in Satyam online defaulters list and am not able to apply for any credit facility from any banks.
Recently i applied for AMEX corporate card and the application was rejected, i was not given a reason for the same but on persistent inquiry i was told that my name appears in Satyam Online Defaulters list. Even after doing a settlement with HSBC my name has still not been removed from the list.

Beware!

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K.S.MOHANKUMAR
, IN
Apr 16, 2009 10:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was a SCB credit card holder, i had outstanding amount on the credit card and the same was settled with SCB and received the confirmation mail from customer care . I have a receipt issued to me by SCB for the same. I find that my name appears in Satyam online defaulters list and am not able to apply for any credit facility from any banks.
Recently i applied for HDFC car loan, Personal Loan and the application was rejected, i was not given a reason for the same but on persistent inquiry i was told that my name appears in Satyam Online Defaulters list. Even after doing a settlement with HSBC my name has still not been removed from the list.

Beware!

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anas
, IN
Mar 03, 2009 1:17 pm EST

my outstanding payment is 6819 after interst and late payments its goes to 7819 i spoke with bank officer he is ready for settlement waveoff interstrate and asked me to pay actual amt that is 6819 but he warned me that my name will be appear on cibil list for just not paying 1004. i wanted to know is it true for just rs.1004 my name will be on cibil list

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arshad
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Oct 25, 2008 1:31 pm EDT

hi to all worker of sattyam iam frm my gf was working in sattyam her name is farise if any one have her number plz send as a sms on [protected]

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DINESH KUMAR
,
Oct 12, 2008 11:32 am EDT

I WANT NOW MY NAME IS DIFALTER LIST OR NOT

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mohit
,
Sep 20, 2008 1:45 am EDT

my quest is that how could i chk whether my name appears in defaulter list or not?

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pawan bagri
,
Aug 04, 2008 6:11 am EDT

i have a hdfc hsbc citi bank doucthe icici abn and sbi card holder but in the mean time i m lost my job and i m presently working in private co.salary was 8000/.but above card is outstandig in last 5month .i want time to pay outstanding the amount but many banks harras me and they told me i dont given time .kindly help me once again i requet plz give me time also these bank are threding me and my family so what i do.

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R.J.SARDAR
,
Aug 01, 2008 12:59 am EDT

my credit card @ account ballence statement e mail kar do

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sandeep
,
Jul 22, 2008 4:15 am EDT

Hi I Used to have a HSBC credit card. Because of some personal reasons i dint make the payment for 6 months. I got a call from HSBC asking me to pay 13000 instead of 26000 and make the settlement which i did. Afterwards i got to know that my name is in the defaulters list, so i called up the same executive and verified. She said if i make the total payment my name will be removed form the defaulters list with in 15 days. I made the payment but It's been more than two months and i still dint get any information regarding the removal of my name from the list. I have been in constant touch with the executive everytime she is saying it will be done in a day or two and she even forwarded all the mails related to my issue. For collecting the payment they call u up everyday and bugg you but y dont they act in the same pace in this kind of situations. I just want to how many days it would normally take to remove the name from the list after making the payment. Can i take any legal action on the bank for what has happened to me please suggest me soon.

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SANTOSH KUMAR
,
Jul 10, 2008 10:36 am EDT

Name appearing in Satyam Online Defaulters List

Few days back I had applied for the personal Loan in HDFC Bank,
from there I came to know that my name appears in Satyam Online Defaulters List, As per bank in 2003 I had a satilment with some credit card for RS.3.5 Lack and the payment was made. I totally disagree with this information. in 2003 to 2005 May I wasv working with a company Digitally Equipage India Pvt Ltd and at that time My salary was around Rs. 3000/- only as that can be seen the detail of credits in my bank ICICI Acc. Nom [protected], at that time I was not having any credit cards. from the year June 2006 I am having ICICI bank Credit card only. from 2006 june I am having a good record with ICICI bank,
I dont know from where my fake information comes in defaulter list,
Please gauide me what should I do regarding this

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sadheeskumar
,
May 05, 2008 4:04 am EDT

sir,

i applied a credit card in your bank i got all verification from your bank side, but still i didnt receive any status from your bank...

just i want to know the status of my credit card...

you please ask any one of your people to call me for the following no [protected]

thank you sir

ComplaintsBoard
K
12:00 am EDT

HSBC Holdings bank transfer error!

I made a bank Transfer over the internet for 20,000 AED into a foreign account. The bank called me to clarify what funds the transfer would be made in and I confirmed that it would be for 20,000 AED. The bank then transferred 103,000 AED. This is my rent money and I will not be able to pay my rent because the bank are saying it will take up to 14 days to sort this problem out. I do not have 14 days to wait as I need to pay my rent on the 1st of August and I am marrying on the 30th August.

Beware!

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rebecca gross
,
Feb 13, 2008 9:00 am EST

Miss Rebecca Gross
Abidjan Cote D Ivoire
West Africa

Dearest,
Please i am sorry for the inconvinences and embarrassment this may look like but i wrote it with the heart of tears and sorrows as an orphan,seeking your understanding and help in the name of GOD I am Rebecca Gross the only daughter of late Mr and Mrs Williams Gross.My father was a very wealthy cocoa merchant in Abidjan , the economic capital of Ivory coast, my father was poisoned to death by his business associates on one of their outings on a business trip . My mother died when I was a baby and since then my father took me so special. Before the death of my father on 20th may 2006 in a private hospital here in Abidjan he secretly called me on his bed side and told me that he has the sum of .USD $10.5m left in fixed / suspense account in one of the prime bank here in Abidjan ,that he used my name as his only daughter for the next of Kin in depositing of the fund. He also explained to me that it was because of this wealth that he was poisoned by his business associates. That I should seek for a foreign partner in a country of my choice where i will transfer this money and use it for investment purpose such as real estate management or hotel management .Dear, I am honourably seeking your assistance in the following ways:
(1) To provide a good bank account into which this money would be transferred into .
(2) To serve as a guardian of this fund since I am only 19years.
(3) To make arrangement for me to come over to your country to further my education and to secure a resident permit in your country. Moreover,dear, i am willing to offer you 15% of the total sum as compensation for your effort/ input after the successful transfer of this fund into your nominated account overseas. Furthermore, you indicate your options towards assisting me as I believe that this transaction would be concluded within seven (7) days you signify interest to assist me.
Anticipating to hear from you soon.
remain bless,
Yours Faithfully,
Rebecca Gross

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J
12:00 am EDT

HSBC Holdings very poor service!

I left UAE in jan 2004 and before I left I cleared my personal loan and rest of the accounts with HSBC Dubai but I didn't close my credit card since I was going to a new place and might have needed it. Technically the bank should have closed all my accounts with them since I my company had intimated them in writing of my intentions of leaving UAE and when I had personal approached the collection dept. at that time. Over an year I was using this card and payments were made on time from the money left in the prosper a/c. and when there was no money in the account I used to transfer funds from overseas so that payments can be made on time. Since I was not receiving any statements from the bank I requested for a e-statement from the bank in writing through an email, this facility the bank introduced after I bought it to there notice. despite my written request and phone call to customer service my request for e-statement was not accommodated for unknown reasons. The credit card balances were going up and down without me having any clue what was happening in the account, so I stopped making payments. After almost an year i get a phone call and an email from there CMU dept. that I owe the bank a concocted amount with undue interest and penalties. I did respond to there phone call and the email (I feel now had I kept quite it would have been better) and from the beginning I said i will repay the bank all the amounts due with a legitimate interest and in good faith I transferred some money that month itself.

I have been negotiating with the bank for a reasonable amount for some time with threats hurled out at me every now and then and finally my case was handed down to so called the team leader of CMU dept. This team leader of there on one side he was negotiating with me and at the same time he was inquiring about me in the country of my origin which is a ###ly act. Since i wanted to get over with this saga I didn't make an issue and I agreed to an amount given by him. Unfortunately I was not allowed sufficient time to repay despite my repeated request and on numerous occasions I informed them of my incapacity to repay big installments due to my financial situation and they were asking for exorbitant amounts if I was to delay payments.

I agreed to an amount and gave this person an address to send the statements which he had been asking for so that I can see the statements before I pay in full. No sooner I said I will pay in one go and gave him the address he turns around and informs me that he is no longer handling the case and it has been given to external debt collection agency as if he was waiting for me to give him the address and according to him since I didn't respond to his email for two weeks he had to resort to such an action without even bothering to give a reminder which shows lack of professionalism. This person is being greedy and he thinks he can rip me off extra money.

Now the situation is such that I have paid in full borrowing from a store card at 29% interest rate according to the proposal given to me and now this person is dilly dallying to give the clearance letter and legal action release letter and doesn't even bother to give a curtsy reply. Neither does the customer service to whom I have been marking a copy.

I wish to know if there is a consumer forum where i can give in my complaint and if not I surely want to sue the bank and this person for unnecessary stress and harassment. I also wish to go to media and tell them how they are oppressing the expatriate population and they think they can get away with whatever nuisance thrown at them.

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roula
, LB
May 09, 2009 3:35 pm EDT
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i need to work in bank HSBC in dubai telephinist operator

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rebecca gross
,
Feb 13, 2008 9:01 am EST

Miss Rebecca Gross
Abidjan Cote D Ivoire
West Africa

Dearest,
Please i am sorry for the inconvinences and embarrassment this may look like but i wrote it with the heart of tears and sorrows as an orphan,seeking your understanding and help in the name of GOD I am Rebecca Gross the only daughter of late Mr and Mrs Williams Gross.My father was a very wealthy cocoa merchant in Abidjan , the economic capital of Ivory coast, my father was poisoned to death by his business associates on one of their outings on a business trip . My mother died when I was a baby and since then my father took me so special. Before the death of my father on 20th may 2006 in a private hospital here in Abidjan he secretly called me on his bed side and told me that he has the sum of .USD $10.5m left in fixed / suspense account in one of the prime bank here in Abidjan ,that he used my name as his only daughter for the next of Kin in depositing of the fund. He also explained to me that it was because of this wealth that he was poisoned by his business associates. That I should seek for a foreign partner in a country of my choice where i will transfer this money and use it for investment purpose such as real estate management or hotel management .Dear, I am honourably seeking your assistance in the following ways:
(1) To provide a good bank account into which this money would be transferred into .
(2) To serve as a guardian of this fund since I am only 19years.
(3) To make arrangement for me to come over to your country to further my education and to secure a resident permit in your country. Moreover,dear, i am willing to offer you 15% of the total sum as compensation for your effort/ input after the successful transfer of this fund into your nominated account overseas. Furthermore, you indicate your options towards assisting me as I believe that this transaction would be concluded within seven (7) days you signify interest to assist me.
Anticipating to hear from you soon.
remain bless,
Yours Faithfully,
Rebecca Gross

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mike galasso
,
Dec 25, 2007 10:38 am EST

Take your complaint to the news papers. Believe me HSBC will resolve everything asap. They will contact you immediately finding out bad publicity to the bank. It is in their best interest to close this matter with you.

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Ajith
,
Aug 19, 2007 5:50 am EDT

I left Dubai from 2007 January 5th itself. Me also holding a Credit card from First Gulf bank. Unfortunately i forget to close that card. Now my friends said to me that, my balance is 6408 Dhs and they are giving 3 days time to refund it. Other wise, they are going for legal action. I sent minimum 6 mails to the bank and i called more that 4 times to customer care. They are least bothered about this. So be careful, if taking credit card from Dubai. Its not a credit Card, its a Cheat Card.

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HSBC Holdings - they are extortionists!

The U.S. government should investigate the unfair business practices of HSBC Retail Services. Simply put - they are extortionists. Our son took out a loan for a Kawasaki ATV through HSBC - my husband co-signed for him. Unfortunately, our son missed several payments. When it became known to us, we "took over" the loan in order to save our credit. We...

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HSBC Holdings money transfer problems

I transfered money oman HSBC through internet banking 100 ro, i got receipt also they charged for telegraphic transfer4ro remaining 96ro they send to hsbc mumbai branch and again they deducted 16ro. Total they i lost 20 percentage money they are doing unfair and hidden charges. When i asked many times they didn't clarify any thing as per bank charges for money is not matter these people are cheating customers.

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HSBC Holdings fraud collection tactics!

I wanted to pay my son's past due payments to avoid repossession of his vehicle. I called HSBC over a period of 4 hours and was repeatedly, and I believe DELIBERATELY, hung up on by each person I spoke to. I offered to pay the past due amount on my credit card in order to expedite matters. I was told HSBC wouldn't "use debt to pay debt". I explained that I have no dealings of my own with HSBC, and that if I wanted to use my own credit card to pay them it would not impact them or my son in any way, except to better my son's account status. They still said NO. So I express mailed them a cashiers check, only to be told that wasn't good enough, either. It was a Moneygram or Western Union, or no dice. So now I have to stop payment on the cashiers check (there is a wait of 90 days to get that money back!), and I have to pay a fee to use Moneygram - which will let me pay on my credit card!

If you want to send email complaints to HSBC yourself, as I have already done, here's the link: https://www.banking.us.hsbc.com/HICServlet?cmd_GeneralContactUsCaller=&accept-language=en-us

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datta
,
Aug 11, 2008 12:04 am EDT

Unable to connect customer service through my mobile, even through i gave my credit card number correctly.

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12:00 am EDT

HSBC Holdings lousy service!

My urgent transaction is pending for over a week. As advised by their customer service in hong kong, I have my letter verified and sent to them by express mail. I checked with the post office and it was delivered last Saturday. But they first told me that they couldn't find the letter and after providing the express mail number, they never called me back about the status anymore though I told them that I would be up all night for their response.

What a lousy company.

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linda
,
Nov 11, 2008 6:49 pm EST

My name is Linda Vu I am a student at University of Greenwich. I was recommended by a friend to invest my student loan into a mini cash individual saving account (ISA) in HSBC.
On 29th March 2008, I opened the mini cash ISA and invested £3, 000 in cash. After I received a letter which confirmed that the account was successfully opened and that the total amount invested came to £3000.

About six months after, I decided to a visit a different branch of HSBC to check my balance as I have never received any statements since the account was opened. On the screen, it indicated that I only had around £1000 in the account, which I had deposited into my account a few times in the time I opened the account till 6 months later. It showed that the £3000 I had invested had not been deposited or withdrawn.

With this on my mind I went to the branch I opened my account with in Dartford and ask to speak to the manager but was told he was too “busy” to see me. The person who spoke to me replied that the money that I invested when opening my account was not there. She then said that the manager would get back to me regarding the issue.
I returned a few days later as I had not been contacted about the issue and therefore asked to speak to the manager only to be told he is too busy to speak to his customers. I was then told to talk to another member of staff who said that they will be investigating by checking all the account, speaking to the person responsible for opening the account “Tom Kazza”, and by checking their CCTV security system.
I was then told that the manager will definitely contact me within the next two days.

I was not surprise at all when the manager failed to contact me which made me have to go to the branch for the third. Again I was told the manager was yet again busy so I had to speak to the sales manager who said that the £3, 000 transaction was not made on any accounts in that branch on Saturday 24th of March 2008, their CCTV camera did not go back 6 months and that they do not accept cash on a Saturday. The sales manager also indicated that the person responsible, Tom Kazza, was new at his job. Questions were going through my mind such as “why was he allowed to open mine or any other customer accounts and take our money?” and “Who else has he done this to or is going to pull this stunt again?”
She also said the letter of confirmation I had shown is not regarded as proof and wanted my account statements to prove I had that amount in my account.

After being told this, I took a trip to the police station to inform them that Tom Kazza or HSBC has stolen my money, I showed my evidence that I had £3, 000 in my other account and the letter confirming £3, 000 has now been credit to your account.
I was told by the police that HSBC do have the CCTV that goes back to the time my account had been open. In order to open mini cash ISA, I would have needed to deposit money onto it, so therefore how could I possibly open my account on the 24th of March and have a letter confirming I had opened it and the amount I put in prove not to be enough evidence. I was told that in her opinion it was enough proof. I was then advised to go back to the branch to get a letter, which should say that no transaction of that amount was made, and bring it back to the station so that they could investigate the matter.

The HSBC branch in Dartford has been very unhelpful leading to a very distressed and an unhappy customer. Each time I went there, I was told the branch manager was too busy to see and that he will contact me and unfortunately happened three times

When the new manager Hayley Lowe finally investigated the matter she sent me a letter confirming there is no evidence £3000 was credited into my account, of course I was extremely angry so I called up the head office where they said further investigation will be required. I then went into the branch to talk to Hayley to understand what investigation she had done, the only thing she done was talked to Tom Kazze who said “he remembers me and that I did not credit no money in” and that no account within the branch received the £3000, however to open a ISA account you need at least £1 in order for your account to be opened, of course the manager said you don’t need to put no money in, this is when I asked for a leaflet which she went and got, read it, and annoyed “yes you was right you do need to put £1 in but you don’t really” what kind of response is that? I then demanded for another investigation as Tom Kazze or another member of staff has taken my money.
I gave her my Halifax statement to prove I had £3000 in my account during the time I opened my ISA account. During the three weeks after the interview, the senior manager Rebecca Kemp called me up saying they are investigating the matter and can look at their CCTV the date I opened my account.

The 11th of November I receive a letter from Rebecca that “the declaration letter handed to you at the time of opening your account had incorrectly stated the subscription amount and, have fully investigated the matter, I can confirm that we did not receive any funds from yourself on the day opening the account” I imminently called her up to see what they did to investigate that Tom Kazze has taken my money, she replied she has evidence that I did not cash in no money via investigating Tom Kazza again in front of he’s manager and looked at the accounts, this is the same investigation they did before, I keep on repeating you said you was going to check your CCTV, Rebecca replied “we feel we have enough evidence from Tom admitting he’s done a faulty on typing in £3000 and checking all of the account” this is not a fully investigation that he’s taken my money and I have not been treated fairly as a customer as I replied many time did you check your CCTV as that’s the evidence I did give Tom Kazza £3000 in cash, Rebecca kept on saying “for the final time we have done our fully investigation!” this is not including the CCTV. I kept on asking “but have you checked your CCTV” and she said “for the final time we have fully investigated the matter” then rudely hung up the phone on me! She would not answer my question as she has not investigated the issue fully. I am a very unhappy customer who has been distressed and emotional for the last 2 months as they have not been treating me as a individual, refuse to give back my money that I invested in and I feel as I am being discriminate due to my age of being 20. Tom Kazza has taken my money please help!

Please contact me on [protected] or email me on LV_@hotmail.co.uk for more information. I will be happy enough to do interviews.

Thank you

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HSBC Holdings - getting regular calls asking for another customer

I am Arti Kulkarni and I have two mobile phones with me. I am getting regular calls from Credit card collection department about another customer (Arti Apte). From last six months this is going on. Lots of times I have complaint abt this thing to the seniors from collection department. And every time getting the ans that some body is going to delete my both...

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HSBC Holdings poor service!

I have taken a car loan from hsbc bank. My last installment was due on 05 April 2007., and i have paid all the installments of my car loan still my NOC has not been issued by bank. More than two months have been past still i have not been issued NOC by hsbc bank.

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unknown
Aliso Viejo, US
Aug 11, 2007 12:00 am EDT

A little more than a year ago I banked with US Bank when I moved to Sacramento, CA. The teller who set up my account wasn't very informative of all their policies. The place I had it set up was in a safeway supermarket.

I had to wait a month's worth to get my debit card. I constantly called up the supermarket station and asked what was the deal with my card. I had a number of people give me the run around and to make matters worse the teller who originally started up my account had quit. I wasn't even given anything like starter checks, brochures, nothing. When I spoke with the supervisor there she ended up laughing in which I promptly told her to shut up with it. I ended up going to an actual facility that was located not too far away. The tellers there were a little better and had more of a firm grasp of what they were doing but when telling them about what happened to me at the station in the supermarket they only expressed sympathy about how the staff there was ill trained. What about sympathy for the customer? I worked in customer service for years and know for a fact that no matter what the situation you gotta express some degree of sympathy for customers because it's a well known fact that when we clock out and go back to our lives we're no different.

To make matters worse, they didn't give me a choice in the matter when offered a credit line due to my good credit status. I tried to decline it but they claimed that it's made automatic for those of good credit. This credit line is not at all that wonderful because even though you asked to be charged debit when making purchases the credit line somehow manages to sneak in and take effect. The overdraft fees are awful. I made only one occurrence of overwithdrawing and I was charged a rate that increases with each day. They also enforced a spending limit without my consent.

Customer service is horrible. Over the phones you will get reps that will give you the run around. The tellers at the supermarket are exceptionally rude and the tellers at the facility would often try pushing you into using other parts of their service that you've already said no to.

I had planned on moving on to a different bank and would've done so sooner but the fact that I just moved into the area and I was in no position to switch banks for the sake of keeping stability of income forced me to stick with them for a year's length.

When the time came for me to finally break off from them I found that I owed them over $600 for the credit line. I of course had to pay it off and get it over with.

To sum it up, US Bank has terrible customer service, a lot of sneaky underhanded ways in stealing your money, and all in all no consideration or ethics when dealing with any customer from what I've seen with my experience and watching others who visit the facilities and get the aggravating run around.

I encourage everyone to steer away from ever having to bank with US Bank. For a business that deals with keeping your money safe they most certainly do the exact opposite and attempt to turn your hard earned money into something that's under their ownership.

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Scott Taylor
,
Sep 07, 2007 12:00 am EDT

In the world of big banks getting bigger we have fallen prey to their tactics when leasing a car. My wife and I have never leased before and thought it may be a nice option. Well, it was NOT! Be aware of US Bank, they have no concern for the leasing customer(s)!

After leasing the car, we took out the carpeted mats to preserve them so when we turned the vehicle back in we would not be hassled. Boy were we wrong. They charged us for additional wear and tear, door dings. We even added tires at our expense! My wife is a school teacher driving 20 miles round trip for the three years and a couple of family vacations, so the use was less than a traveling salesman.

OUR SUGGESTION DO NOT LEASE WITH US BANK AT ALL, IF YOU DO MAKE SURE YOU READ ALL THE FINE PRINT BECAUSE THEY WILL REFER TO IT TIME AFTER TIME. THEIR OPINION OF WEAR AND TEAR IS GOING TO BE MUCH DIFFERENT THAN ANYONE ELSE'S OUT THERE!

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veritastheteam
, IN
Jul 19, 2011 9:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear client,

Your Credit Information Bureau (Cibil) credit information report(CIR), other than your income, is the single most important tool used by a lender to evaluate your application for any loan or credit card application. Naturally, it's important that you understand yourCibil CIR and what it takes to maintain a credit history, so that it is viewed favourably by lenders.

We providing assistance on behalf of the client to get CIBIL report.

Please not we neither working on behalf of CIBIL nor any other government department.
We are Independent financial advisors.

Our serivices includes
Assisting for applying CIBIL reports
Helping for CIBIL report correctoion
Assisting getting loans from nationalised or private banks or NBFCs
Representing CIBIL issues and other matters to client's bank
Fighting for getting NOC or NO DUE CERTIFICATE from banks on behalf of client after settling account
Liasioning between Bank and Cleint to sort out the matter of credit cards or loans
or more information please visit at https://www.cibil.com

NOTE: CIBIL REPORT IS STRICTLY PRIVATE AND CONFIDENTIAL DOCUMENT NEVER DISCLOSE TO ANY ONE

We are not providing any free services but advising professionally and result oriented.

Office:

VERITAS THE TEAM
914, Sahajanand Shopping Centre
Opp. Swaminarayan Temple
Shahibaug Ahmedabad 380004

Ph: 079-[protected]
Fax : 079-[protected]
SMS: [protected]
Mail : veritastheteam.smile777@gmail.com
Facebook:http://www.facebook.com/profile.php?id=100002378316540

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Sun_abcdefgh
, US
Jul 12, 2011 10:35 am EDT

I agree with you. HSBC stands for fraudulent services. I had credit card was settled long back almost 30 months back, still I haven't received any NOC from them and now they have registered my name in CIBIL, even though I have the settlement letter and the receipts for the payment and even I have the cheque in the name of HSBC. Even then they do these things. HSBC really Sucks. HSBC generates revenue in this manner only, I feel. These people they really suck.

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Hari Challa
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Nov 29, 2008 2:16 am EST

please send me a NOC letter for credit card final payment.

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Hari Challa
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Nov 29, 2008 2:13 am EST

Sir/Madam,

Sub:- NOC-Reg.,
Ref:- My HSBC Credit Card No. [protected].

With reference to the above, I cancelled my credit card in Dec'2007 at that time I paid final payment Rs.75, 181/- vide ch no. 057181 but your peole are charged interest and late payment fees Rs.14539/- about this payment your people (HSBC) are not informed me and my name sended to CIBIL data recently bank people send me a bill of Rs.14, 539/- I paid bill also vide ch no. 166163, Dt.18.11.08 it was cleared on Dt.28.11.08.

So, kindly I request you to send a NOC letter at the earliest it was great helf ful to me. My communication address was changed new AddressHari Challa, Plot No.56 & 57, Vittal Rao Nagar, Madhapur, Hyderabad - 500 081. Mobile No.[protected].

Thanks and Regards
Hari Challa
Managing Director
Aliens Developers Pvt Ltd

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cobalt tinor
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Aug 25, 2007 6:53 pm EDT

that sounds absolutely horrible, and can say i've had similar dealings. I was shopping around for a different bank and all i got were these bank employees who knew nothing about their product much less the benefits of banking with thier company as opposed to the one across the street. One of these banks was Bank Of America, whom i will never deal with.

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HSBC Holdings credit cards and accounts cancellation problems

I am a customer in HSBC Bank, I have an account and 3 credit cards from the bank . My account is [protected]. well in March 2007 I have decided to cancel all my cards and account, due to the reason that i was not satisfied with their service. I have paid all my outstanding . Then on March 14, 2007 I have sent an official letter to HSBS Customer Service Manager asking to cancel my cards. They have called me back and assured that they have canceled it.

Well just few days back for some strange felling i have called through the phone banking system of HSBC and was shocked by hearing that on each card i have an amount of 200 DHS fee , which is yearly fee for the cards renewal. I again spoke to a phone banking officer asking him why they haven't been canceled? he had no answer, was rude, and assured that again someone will contact me from the bank. But unfortunately no one did.

Thank you

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Coleen Hilary D'souza
,
Aug 05, 2008 10:45 pm EDT

name Coleen D'souza
card no. [protected]
cell no [protected]

I had called your customer care regarding the reversal of all charges and your customer care officer had promised but still nothing has been done... it has been lingering on for a long time. I am getting sms's / statements to make payments. And kindly inform Tata aig I am not interested in their policy as I had not asked for the policy.

Kindly zeroise my account so that I can operate this card.

regards Coleen D'souza

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Anand Kumar
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Sep 04, 2007 3:39 am EDT

Its not a complaint. I want to send a mail or I want to call HSBC customer care. If I call customer care number in Bangalore, its always engaged. I have searched for email-id, but it ends in vain. Where can I get an customer care email id...

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12:00 am EDT

HSBC Holdings won't credit payments

I have been trying for over a year to get HSBC Mortgage to correct my account. I have faxed and mailed copies of all payments they say haven't been paid. They're saying I'm four months late. I paid almost $1,000 in late fees that I didn't owe, also HSBC didn't credit me my annual insurance, and tried to triple my payment for that as well. I had to fax copies of my canceled check and also have my Insurance Agent call them before they'd correct it. This has ruined my credit, that's all I have, I'm a widow at 49, three children, with no life insurance to help and lots of bills. I'm sinking and dying fast. I've always done my best but I can't make it without the help of my once good credit. I don't have any money at all. HSBC says their records are right, how can they do this when I have concrete proof of payment from canceled checks and bank drafts? Any suggestions?

Thank you.

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kimputers1
Mebane, US
Oct 16, 2009 8:33 pm EDT

My problem since they bought my mortgage note from my original mortgage lender. I'm been through hell with HSBC going on for nine years..

HSBC is out of the U.K. and many other banks in a America are based from other countries out of the U.S. well.

These banks have the power to do as will without U.S. congress permission. This to me have proven that America is being sold out and land squeezed out from it's owner's through the power of interest and late fees. Look at the amount of it is applied towards interest vs principle. "Go ahead I'll wait".

Well? It's simple the word is: RIDICULOUS!

With jobs declining rapidly, and no pay increase for many existing workers and that number is increasing too. How is one to battle the war on interest and late fees with no little or no ammo?

I had my existing problem for nearly nine plus years and in a recession still and hanging on like millions of other homeowners facing similar or close to the same issues many have with these banks.

I contacted the US White House via their homepage and click on the link "contact us" and select area of issue. Got a reply around thirty days later but help was not a consideration only additional contacts to other useless organizations like H.U.D and B.C.C..

Ok bottom line I been through four attempts to refinance and four attempts for a loan modification. Unsuccessful last attempt with an outside company to get a loan mod stole my money fifteen hundred dollars. I went with this company based on BBB ratings and good standards. Why is the number of home foreclosure are increasing still and not being mentioned via news media. And now a number of loan modifications company are scamming homeowners to push them deeper in the hole.

Is this an agenda taking place?

If a international bank holds title to land in the U.S.. They have the rights to claim that land as ownership also titled to the bank that resides in their country. Well this is my case point that America is being bought out. And the way to push American citizens out of their property with our own laws and law officers is through the power of interest and late fees. With money that doesn't exist, 97% of money is through electronic transactions data.

Also like to mention how unfunny home value are still decreasing, but your home property taxes go up because your local county state assessment office value your house twice as much than it would sell for. Giving them the justification to raise your property tax.

Is this an agenda taking place..hmm!

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TINA SUTTON
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Apr 07, 2008 5:47 pm EDT

Please explain how HSBC can mail me documents showing my mortgage with them 11/1995 when I have my mortgage papers from SAXON & Meriteck showing my mortgage was paid off in 1997? I also recvd HUD papers (detailed) from HSBC/HFC Mortgage with my signature forged dated 11/1995. What started me looking at my mortgage papers was when HSBC/HFC sent me a check stating they were monitoring my mortgage account for late fees acessed in error so I thought what else did they due in error & there it was over a period of several years starting with when I started using HFC/HSBC July 2nd 1997 they added disability & credit life into finace & deducted from a revolving loan same day July 2nd 1997 & than added the disability & credit life into my refi even though the insurance was cancelled the same day than they did it again in 1998 & 1999 which adds up to apprm 30, 000.00 & now HSBC is sending me fraudulent papers! I sent copies of all the paperwork I had to their research department + called first, when I called they stated I didnot have disability or life insurance on my loan numbers however when I disputed my finding all of a sudden I had disability or life insurance ! I sent them proof of all my original documents & all they did was copy & paste information to what I sent them even copying & pasting my signature! When I addressed these issues with OCC, Nation of Banks, BBB & FTC all I got was the run around, each department said to contact this one & that one. Than when the OCC sent a letter giving HSBC/HFC a date to respond all HSBC/HFC did was send them the samething I sent them except HSBC/HFC did not send the 1995 fraudulent documents to Nation of Banks or the OCC . Where is the justice? I am now after 14 years living here walking away from this house because I refuse to pay a company that has raped me + on top of everything else HFC/HSBC knew what I was going thru during those years. My daughter was bit by a dog July 2nd 1997 & it took off half of her face, they acted like my friend when all they wanted was my money. My daughter is now 20 she was 8 at the time & we are still going thru surgeries but I will be darn if I give one more penny to the devil himseld! Regards E.C.S

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HSBC Holdings customer cheating!

I purchased some ornaments on some shop on may 26th costs 7,600, but my bill generated with 12,600 and i asked to HSBC credit card dept they first told that merchant did another transaction on 2nd 4th 7th of June with out my involvement. Next time they told that due to some technical problems they (hsbc only) did that extra transaction. I asked about bill generation and they told that wait for 3 more days.

Can anyone suggest what to do. After bill generation i must to pay the whole amount na.

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pee_dee
Washington, US
May 29, 2008 4:31 pm EDT

MAXIDEX WARNING

I had eye surgery and in the post-op pack was MAXIDEX(dexamethasone) drops by Alcon Labs.

Two days later I was BLIND

Use Google and enter EPOCRATES MAXIDEX to verify

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Bhanu dadhich
,
Sep 17, 2007 8:56 am EDT

Dear Sir,
I had forwarded you request on 28 feb 2007 with reference to the matter that had not received my credit card no. [protected] and it has been misused. This was informed to you to take the suitable action, But in spite of that today I got a call from HSBC lawyer Mr. R.K Verma, That they are going to take some legal action ,this call disturbed me a lot as I was considering that some action has already has been taken on this matter and I was not found guilty.

I am again listing the facts with evidences I have already explained;

1) I had received a mail on 30 Dec 2006 that my credit card application is registered under application reference # [protected].
2) On 08 Jan 2007 I received a mail that my application is approved and application reference no. was # [protected]
3) I was at Baddi unit of Macleods pharmaceutical Ltd. At that time when I filled the application.
4) I was in Mumbai from 2 jan 2007 onwards so it is not practically possible for me that I can receive the card being at Mumbai as delivery address was of macleods pharmaceutical baddi dist solan (HP) .
5) On 23 feb 2007 I received my first statement at Baddi plant and I was informed on phone by my Baddi office that bill shows outstanding of 45000/- Rupees approximately . I called to customer care and told them to block this card immediately.
6) Also on the instructions of customer care I had submitted an application of mishandling of credit card at HSBC Bank branch ,stationed at Kamala bhavan Swaminityanand marg near Garvare house Western express high way Near old Bhar cinema Andheri (E) Mumbai.
7) On 17/09/07 I had received almost ten calls that warrant will be issued to me if I will not pay the settlement amount . But in between time span of almost 6 months I had not received any communication from HSBC bank.
8) As in this whole sequence I had cooperated with the bank a lot but as I got calls today Mr. Rajnesh Sarin directly told that this fault is not from banks side as he wants to indicate directly the delivery of the credit card in the correct hands is not banks responsibility and ones the card is handover to courier there is no responsibility lies with bank that credit card is handed over in right hands or not.
9) As per his statement any personnel working in courier services which banks are utilizing for card delivery is authorized to misuse the card if he/she requires.

ComplaintsBoard
K
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HSBC Holdings - credit card ripoffs!

It seems that Credit card companies are ripping the user of their cards. I constantly have to watch for their little tricks. I have a Best Buy credit card handled through HSBC Retail Services, City of Industry, CA and Wilmington, DE. I made a purchase on March 15, 2007 and decided to take advantage of the 90 days same as cash feature. Their records show...

Read full review of HSBC Holdings and 140 comments
ComplaintsBoard
A
12:00 am EDT

HSBC Holdings cheating customers!

Dear members of complaints board,

Myself abhay agrawal age 29 yrs, working in a mnc as an area sales manager – gujarat. I had one complaint against hsbc credit card.

I had applied for hsbc bank gold card, two executives have visited my office (at indore) and bank has sent me two different gold card. but I had chosen one gold card [protected]. I broke second card & drop into hsbc bank cheques collection box. at the time of form filling sales executive has committed me that this card is life time free card. I received card on 30th august 2004 with credit limit of rs 50,000.

From 1st sept’04 to 30th august’05 there were no problem, I was using card smoothly & paying timely. my billing cycle was 7 to 6 every month. on 7th august’05 to 6th sept’05 statement bank has charged 2000 annual fees & appx rs 141 other charges. I called to customer help line and after discussion with tele officers he assured me that we will reverse amount in next statement, please deposits balance amount & use card without any hesitation (as per statement due amount was rs 6141 so I paid rs 4000 by cash 8 * 500 = 4000 on 22.09.05). as per bank difference between dues & paid was rs 2141.

Next month I only use rs 569 facility from bank, but in next statement annual charges has not been reversed and total outstanding went to rs 2884.75. I again called to customer help line, again officer assured me that this will reverse 100% in next statement, pls pay balance amount. I paid rs 570 (which actually I was used and have to pay as a genuine customer) by cash on 18.10.05.

But in next statement again annual fees was not reversed and total dues amount went up to rs 2395.67. this time I called on customer help line & asked about discontinue my card facility. tele officer advice me just broke the card & drop it on cheques collection box of hsbc bank, your facility will automatically discontinue. I did exactly same.

But statement is coming continuously and dues amount is growing every month.in between I shoot mail to hsbc customer care helpline also, but nothing has changed. and as per latest statement total dues amount is appx rs 6800.

Now collection agents are coming to my house (indore) & calling regularly, they are using abusive language with my family & parents. I am also using icici bank credit card from 29th march 2003 and in span of last four year, not even a single time I faced any problem with icici. I am very regular about payments and using credit card as an additional facility provided by bank.

This is just cheating with customer, coz at the time of form fill up executive claim something, and in reality bank did differently.

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DATTATRAYA d. sHETE
,
Sep 17, 2008 6:19 am EDT

WHAT IS STATUS MY APPLICATION ON NEW CRIDIT CARD

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Bhanu dadhich
,
Sep 17, 2007 8:54 am EDT

Dear Sir,
I had forwarded you request on 27 feb 2007 with reference to the matter that had not received my credit card no. [protected] and it has been misused. This was informed to you to take the suitable action, But in spite of that today I got a call from HSBC lawyer Mr. R.K Verma, That they are going to take some legal action ,this call disturbed me a lot as I was considering that some action has already has been taken on this matter and I was not found guilty.

I am again listing the facts with evidences I have already explained;

1) I had received a mail on 30 Dec 2006 that my credit card application is registered under application reference # [protected].
2) On 08 Jan 2007 I received a mail that my application is approved and application reference no. was # [protected]
3) I was at Baddi unit of Macleods pharmaceutical Ltd. At that time when I filled the application.
4) I was in Mumbai from 2 jan 2007 onwards so it is not practically possible for me that I can receive the card being at Mumbai as delivery address was of macleods pharmaceutical baddi dist solan (HP) .
5) On 23 feb 2007 I received my first statement at Baddi plant and I was informed on phone by my Baddi office that bill shows outstanding of 45000/- Rupees approximately . I called to customer care and told them to block this card immediately.
6) Also on the instructions of customer care I had submitted an application of mishandling of credit card at HSBC Bank branch ,stationed at Kamala bhavan Swaminityanand marg near Garvare house Western express high way Near old Bhar cinema Andheri (E) Mumbai.
7) On 17/09/07 I had received almost ten calls that warrant will be issued to me if I will not pay the settlement amount . But in between time span of almost 6 months I had not received any communication from HSBC bank.
8) As in this whole sequence I had cooperated with the bank a lot but as I got calls today Mr. Rajnesh Sarin directly told that this fault is not from banks side as he wants to indicate directly the delivery of the credit card in the correct hands is not banks responsibility and ones the card is handover to courier there is no responsibility lies with bank that credit card is handed over in right hands or not.
9) As per his statement any personnel working in courier services which banks are utilizing for card delivery is authorized to misuse the card if he/she requires.

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R
Rachita Das
,
May 31, 2007 12:02 am EDT

I am having a HSBC credit card, I have never used it, still this month i got a statement showing balance due of rs. 2,000.

ComplaintsBoard
U
12:00 am EDT

HSBC Holdings unauthorized charges credit cover

Re: HSBC

One of your bank agent called me over the phone sometime back regarding "CREDIT COVER" and I declined the offer. Despite that around Dhs.25/- was deducted from my credit card account [protected]. Then I called again 8004722 and spoke to another of HSBC agent; I was assured that it will be returned back/ revert to the credit card. The assurance was false, again around Dhs.25/- has been deducted and to sum up these unapproved credit cover deductions have taken the credit card account over the limit.

I demand that since the credit cover deductions from my credit card unapproved and unauthorized by me (HSBC Customer) and the resulting credit shield deductions (Around AED250/-) due to the deductions - must be credited back to my credit card account. Kindly ensure that my request is attended immediately in order that it abides by the Central Bank rules and regulations.

Awaiting HSBC positive response soon!

Usama Aziz Khan
Cell: [protected]

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Rakesh
, AE
May 24, 2009 4:24 am EDT

Dear All,

I applied for a SINGLE POINT LIABILITY LETTER from HSBC, Dubai.
A single letter that shows my credit cards / Car loan outstanding. However, HSBC is avoiding to give a single letter... Instead they gave me two letters one for credit cards and the other for car loan...
I requested them and pleaded them to give a single letter but they were adamant...
I just wanted to know, If HSBC gives such a single letter and if so, whom should I contact?

All positive suggestions are much appreciated...

Thanks & Regards
Rakesh - [protected]

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chhavi sikri
,
Jun 02, 2008 5:03 am EDT

i bought nokia n 76 BLSR-641541 from alashi mobile phone trading.vide bill number 0695 dated 22.9.2007. P.O BOX NUMBER 61430
shj karma ajman
UAE
DURING MY VISIT TO UAE.BUT I M SORRY THE BODY OF MY PHONE HAS LOST ITS COLOUR AND SHINE IN FEW MONTHS OF MY PURCHASE. I CANNOT GO TO UAE TO GET ITS BODY REPLACED AS SUGGESTED BY NOKIA CUSTOMER CARE AT AMRITSAR, PUNJAB, INDIA.
I REQUEST NOKIA TO KINDLY REPLACE THE BODY AS IT IS STILL UNDER WARRANTY PERIOD.I WILL BE HIGHLY THANKFUL AND OBLIGED.

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