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2.8 373 Reviews

HSBC Holdings Complaints Summary

171 Resolved
202 Unresolved
Our verdict: Dealing with HSBC Holdings, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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2:25 am EDT
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HSBC Holdings access amount charged to credit card

Dear Sir,

Ref to your mail - Reference Number [protected]- dated 27.08.2009 by Abu Tahir - Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited. I request you to please check my account from last year. I have some problems which have to be resolve from your side.

1) Your service is very poor and no executives have knowledge to handle queries of Customers.

2) As per my bill I have paid Rs. 10000/- in June itself. If my intension was wrong not to pay you money then I would not pay this amount also.

3) At the time of issueing a card your executive told that their wont be any annual fee but in the month of July 2009, you charged Rs. 3000/- to my account. After that i stopped paying the bills. I immediately call custmoer care but they havent responded to my query.

4) Your all executives are hopeless. They literally gives me miss call on my mobile and also different executives call me by which i have to tell this problem to every one. and also the query doesnt solved yet.

5) Because I havent paid the bill you have charged me more interest and late payment fees.

6) I request you to give my case to one of Executive which will solve this issue. As i want pay the reasonable amount and Close my account.

7) I talked to Customer care they told to contact Collection Department. And your Collection Department told to contact Custmer care. My request is to reverse the unwanted amount you have charged and close my account as I’m ready to pay remaing amount.

8) Your Collection Department is threatning me from following numbers.
[protected]; [protected]; [protected]; [protected]; [protected]

9) I’m filing complaint against them, in consumer forum and police also.

Finally I’m requesting you to settle my accounts and close. Solve my issue as early as possble.

Regards,

Harshal Ramteke

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7:53 pm EDT
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HSBC Holdings defrauding auto loan customers

Isn't there a law firm out there where we can file a class action law suit?!

Everyone should file a complaint with the state's attorney general's office and the insurance commissioner!

The complaints i've read so far regarding hsbc auto finance and the liability insurance they charge to their auto loan customers through balboa insurance is very similar to the problem i've been having with hsbc. hsbc is totally inept, and I beleive they are trying to defraud consumers by not crediting off the insurance premiums when an auto loan customer such as myself, has obtained his/her own private auto insurance policy. (I believe that hsbc is hoping that people are naive, give up and will just pay it! balboa insurance won't help you... they will send back to hsbc and hsbc will send you back balboa insurance. it the perfect example of getting the run around!)

I lapsed in my auto insurance from may 2007 through nov 2007. on or about dec. 7, 2007 I purchased and still maintain a comprehensive auto insurance policy through geico.in may 2007, hsbc charged my account $950.00 for auto insurance through balboa insurance co. for a policy effective; april 2007-april 2008. hsbc has a many times acknowedged the existence of my geico policy, and insists that they have credited my account for the months I had aquired my own policy through geico. the credit to my account should entail the months of dec. 2007-april 2008; $400.00 plus interest charged over the past two years.

As mandated by law, I wrote hsbc a formal letter of dispute describing the reason for the dispute, requested a comprehensive reconciliation of my account so I could see where they had "supposedly" credited me for the months I had my own insurance policy, and enclosed a check for the amount I believe I owe on the account. I beleive i've paid this loan in full and i'm waiting for hsbc to send the title to my vehicle.

Hsbc in response sends me a (2) page computer generated, "print screen" reconciliation of my account. one of the line items on reconciliation states; "insurance credit" $0.00. yes.. that's right... the insurance credit on my account said, zero! to this day hsbc insists that somehow there has been a credit applied for the unused balboa policy but they cannot show me where it is! last week the manager i've been working with at hsbc said she had gone through my account and swears that I owe the balance, but she can not produce anything to prove to me that the company indeed credited my account! it's ludicrous! the law states that the burden of proof that a debt is owed is on the creditor. the creditor must prove that debtor owes said balance.

Yesterday, a law firm/collection agencey contacted me yesterday. I told the gentleman I would pay the remaining $400.00 balance on my account if hsbc can prove they credited my account for insurance charged to my account from dec.2007-april 2008. the gentleman was taken back, and said he would contact hsbc.

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J insurance
pitsburgh, US
Mar 18, 2010 9:11 am EDT

with the insurance, you are billed the total amount of insurance...
lets say you were billed 1200 for a years insurance. and you got insurance after 4 months. so you were charged 400 for that lapse.

The way you are billed is not the same for the months you are covered. when you are billed you get charged almost 1-2 months after coverage was placed for defaulting your loan. Then the charges themselves do not equal 400 for what you paid. Henceforth you are still going to be paying the insurance charges until the said 400 is paid for.

once insurance is verified if there are any remaining balances you would still have to pay.

If you really wanted some help, ask for your payment history, and check how much of the Balboa insurance you've paid to hsbc, as to how much you were charged...

Hope this helps

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keith webb
Memphis, US
Oct 03, 2009 11:58 am EDT

Take them to Civil Court and they would have to produce paperwork showing that you actually owe the debt. Do can do this on your own, do not need representation. If, not than you will win, make sure you have your ducks in a row. Also have it removed from your credit report 9 out 10 it's been reported

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HSBC Holdings gm dollars stolen

I held a GM Card issued by HSBC for over 10 years. I never had a late payment. I had accrued over $5, 000 in "GM Dollars". HSBC sent me a letter stating that my credit card was being canceled for the sole reason of "lack of use". I would have 3 months to use my GM Dollars (I could only use a $1500/car purchase) and then they would be forfeited. I didn't need 3.3 new GM cars at the time, so that's what they did: My $5, 000+ GM Dollars vanished. I seems to me I lost $5000 and HSBC gained $5000 and I didn't do (and wasn't even accused of doing) anything wrong. How is this not stealing? I'm certain their lawyers figured out a way to make it legal, but its wrong. Has this happened to anyone else?

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W.M. Fla.
, US
Jan 15, 2018 5:55 pm EST

I Just purchased a new car. have had 5, 081.49 credit towards buying it. Dealer only allowed 1, 500. Called Capital one and they said that the 5, 081.49 is not actually U.S. Dollars even though the amount is proceeded with $5.081.49.
And then said the remaining dollars are worth $300. This issue needs a Class action suite. So let's get everyone on board for this.

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Sandy Isenberg
, US
Oct 25, 2011 1:17 am EDT

Cardholder since the card came out. Dropped it almost a year ago. Never had a problem using card. Some months I put close to 10, 000.00 on it. Had 3, 000.00 on it towards a new car-Went to get one and said it was no good. Even got a statement the next month telling me to buy a new car with my earnings. Mailed it back to them, closed account and did not buy the car.

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Ted R 41
Lake Elsinore, US
Sep 14, 2009 12:33 pm EDT

My experience very similar. Cardholder since 1992 with $20K credit line, perfect payment record but only $700+ worthless points accumulated and never used. Letter received this weekend stating credit line being cut to $1200, reference Equifax report as reason. Called credit supervisor who admitted letter in error, "Corporate decision to reduce all credit lines across the board." Have perfect credit, 819 FICO, no need for tiny credit lines so cancelled account on the spot, empty apology notwithstanding. Having been in banking/finance over 30 years gave credit supervisor advice to find other work, since handwriting is on the wall for HSBC regarding solvency when they take such actions.

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HSBC Holdings balance transfer - hassles and harassments

The history of my case goes like this.

I requested for a balance transfer from HSBC towards my CITIBANK credit card in the month of November-2008.

The request was raised on Nov-04-2008 (as per the statement) for an amount of 22, 000.00 INR for six months plan.

The same amount was debited (along with the processing fee and the eligible taxes) onto my card.

The check for the mentioned amount was issued in the name of my CITI card as per HSBC updates, but the amount never got credited to my CITI account.

Still, as a faithful customer, I made 2 consecutive payments of 2K each, hoping that amount would be credited to CITI account.

As a result of my sincerity, I was being charged by both, HSBC and CITI, so I made the payment of total outstanding on CITI and I stopped making further payments on HSBC, as the amount in question was never used by me. I made several calls to HSBC reporting the situation, but all in vain. Pissed off with the situation, I stopped ma, king calls, hoping that after some 3 or 6 months, the check would automatically get cancelled, and HSBC will have their money with them. Meanwhile, I kept getting calls from their collections department who kept asking for payment towards the outstanding, on which even a fat interest had accrued. I again took time and pain in explaining the situation to them to which they assured me of appropriate response and resolution.

Now, after almost 9 months of this torture, I'm being tortured even worse by HSBC's recovery department, who (some guy named Tarun) are threatening me of legal actions, in case I fail to pay the sum.
So, in summary, I'm being traumatized to pay a hefty sum of around 17K as the settlement amount, post which, I'll be issued a settlement letter, and will be barred from any further relationship with the bank ever in future.

For me, the total comes almost close to 22K (as I've already paid 4K), which I've never used, and, I'm deemed guilty and punished 'no future relationship' (though it should be reverse instead) without even utilizing a single penny.

I would like to mention that I’m sick of the pathetic and ridiculous services of HSBC's multiple departments (customer care, collections, recovery), and I'm strongly going to publicize the bad treatment that I've been subjected to by HSBC.

I'd request all the people to think atleast a 100 times before getting lured into any of the HSBC's credit card services and products as I myself have had enough tortures and harrassments for all my life times.

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HSBC Holdings terrible customer service

What do you expect from a foreign bank, wow these guys are unbelievable. I am a high net worth individual and I was repeatedly treated like one of the many cheap suits you can see walking around their head office in Vancouver.

Their securities department (stock brokerage) had no clue what they were doing. Their fees are astronomically high and their advisors are less knowledgable than your local mom and pop financial planner. They underperformed the market every single year I was with them and tried to lie about the performance to trick me. They pretend to have a global advantage but really they have absolutely nothing. Its the only thing they can say about themselves because they are inferior to the other big 5 banks in every aspect. Their track record globally is atrocious, look at their mutual funds performance. Yikes! Come to think of it, HSBC Securities canada is just a slapped together motley crew formed by prior failed independant dinky brokerages. They have no proper trade desk or analyst department! Just a couple of washed up advisors praying for the cheesy bankers to send them clients in return for the hockey games and lunches they send them to with your commissions.

I was told rudely that I was flat out wrong about their credit card policies when they charged me an annual fee on a "no annual fee" card. I was left completely unsatisfied and rudely delt with by someone that sounded like they were speaking jibberish with their mouth full of food. The manager talked to me like I was a child and talked down on me in that dreaded fashion that we have all come to recognize as typical old fashioned stuck up banker behavior. I swear they have the worst case of small paycheck syndrome out of all the banks in this country, and that is saying alot since their peer group doesnt have a great reputaion to begin with. The list of complaints goes on and on...

They will never do well in this country because of their stuck up attitude and complete inability to understand north american customer service. They boast about their "global reach" and "international expertise" but really that is absolutely worthless I have an easier time travelling with my TD account than I do with crappy HSBC, the only thing they are doing on a global scale is dissapointing customers and ripping people off. I hope their financial results dont have a global reach because they are completely floundering in Canada and the US and losing themselves a ton of money annually in the process. Keep it up guys, Moores would not be in business without you.

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Carla2913
Naples, US
Sep 15, 2009 10:56 pm EDT

The absolute worst customer service I have ever dealt with. I closed an account in 2007. In 2008 I received a bill for a yearly maintenance fee of $39.00. They claimed I never closed the account, but I did. Because it was only $39.00, I paid it and demanded they close the account. I wrote a letter and sent back my cut up credit card. So then this year, I received a notice that I now owed them over $300. I was being billed yet another $39.00 on a closed account, I had moved and changed jobs so i never received a bill or notice. They had added compounding monthly late payments, account fees & credit protection fees. I could not believe what I was seeing. When I called I got the usual Indian girl who called herself "Amy". I could not understand a word she said and she could not grasp what I was telling her. After 40 mins on the phone with her I demanded to speak with an American in America. She claimed she understood the situation and would take care of it. As a result of this issue my credit rating went down 100 points. This has still not been resolved and I don't know how long it will take to regain my good credit rating. The worst part is... they DO NOT care what they do to people. Very sad. Horrible company to do business with.

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HSBC Holdings charges

We have 2 vehicles financed thru HSBC Auto. During the winter 2008 we decided to garage the truck to save money. Although the truck was covered under my homeowner's ins., HSBC said we had to pay for their ins. thru Balboa. So we did. On Feb. 22, 2009 the ins. on the car cancelled and I went ONE week without ins. -an oops on my part! I called SafeAuto & got ins. on BOTH the car & the truck. Our policy began Mar. 1, 2009. During that one week of ins. lapse, HSBC/Balboa charged me ins. on the car as well. I had SafeAuto fax Balboa & HSBC both AND I myself have faxed the required ins. info. since Mar. 2009, we have ONLY paid our required truck & car payments. We continue to be charged for insurance and because we refuse to pay for it, have received countless collection phone calls and even a repo letter. We have changed ins. companies to State Farm & they have sent required documentation to both HSBC & Balboa as well. Our agent is frustrated with them as well. I pay our auto payments thru the HSBC Auto website and it shows on my statement page that I have insurance. it lists the companies I have been insured with. HSBC tells me that the issue needs to be resolved with Balboa. BALBOA doesn't work for ME, BALBOA works for HSBC. This has been an ongoing issue since Mar. 2009. Why is it that HSBC says, "Yes, we have received proof that you have proper insurance but you need to clear it up with OUR outside insurance company before we remove any charges to your account. AND in the meantime, we will call you every hour and send you repo notices until you pay the charges Balboa says you owe even tho WE (HSBC) know you don't." ? Early Aug. 2009 We FINALLY received a "refund" for charges on the account for the car, which was $116. HSBC refuses to send us that money & applied it directly to the principal of the loan. THAT ALONE IS BULL! Since we paid that money when we didn't need to to begin with, that money needs to come back to us to let us decide how we want to spent it, right? In the meantime, we are still being charged for insurance on the truck. We refuse to pay any money towards the insurance so HSBC is applying our payment toward the insurance & then PARTIAL payment to the monthly payment, resulting in them saying we are PAST DUE with the full amount of our truck payment. HSBC & BALBOA are worthless for each other. They can't seem to work together & get their ducks in a row for THEIR customers.

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J insurance
pitsburgh, US
Mar 18, 2010 9:13 am EDT

if at anytime you remove insurance on your vehicles full coverage without prior notifying hsbc, you can get placed with insurance. homeowners insurance does not include collision, which is one of the requirements of your loan. therefore you get charged for the insurance. But with the insurance, you are billed the total amount of insurance...
lets say you were billed 1200 for a years insurance. and you got insurance after 4 months. so you were charged 400 for that lapse.

The way you are billed is not the same for the months you are covered. when you are billed you get charged almost 1-2 months after coverage was placed for defaulting your loan. Then the charges themselves do not equal 400 for what you paid. Henceforth you are still going to be paying the insurance charges until the said 400 is paid for.

once insurance is verified if there are any remaining balances you would still have to pay.

If you really wanted some help, ask for your payment history, and check how much of the Balboa insurance you've paid to hsbc, as to how much you were charged...

Hope this helps

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HSBC Holdings customer service

HSBC customer service department is in India and we wonder were all the jobs have gone... Belive me you will care when you have to call to work out a payment and you can't understand their accent and after the 3rd call they tell you that you never called in the 1st place and you start all over again. Time to realize that the jobs that Americans want are the stay in the air condition building with ties and sport coats making a decent living not the ones that require you to be in the kitchen washing dishes or in a car wash. Do not use HSBC unless you want more jobs to go to India. If they want our money they will have to invest it in AMERICA...

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HSBC Holdings mentally harassment from hsbc bank

It’s really a mental harassment from hsbc bank…

Let me explain why…

I have a primary credit card (* 8537) with hsbc bank from last one and half year. I was shopping with that primary card any paying the bills as usual. last year april/may (not sure about the month) I got shocked when I open the bill statement received from hsbc bank. I got a bill statement of rs.75000/- from hsbc bank. immediately I called hsbc customer care and informed the same. they said, on your name one more card (add on card) got released to your address. I asked about the courier details, went to the courier office, and got the details from the courier office. but the bank has given wrong address and courier had delivered it to same address (not my address). that stupid fellow (recipient of the card) received the card and purchased what ever he waned and billed around rs.75000/- with in 4 days of time. but the bill statement sent to my address.

But I did not get any call from hsbc bank regarding that add on card. and did not get even sms or a call after billed rs.75000/-.

Finally the bank customer care people (nandini/meena – from chennai branch) told that we will investigate the case and asked me to send one hand written statement about the issue. I did the same and sent a hand written fax to nandini and meena. after few days I got a call from one person (tushar – from bangalore branch) and told me that, “ we are investigating the case and will close this as soon as possible. if you get any bill statement please ignore. if anybody comes for bill collection please inform them tushar is investigating on that so please contact him ”. after few days the collection department came to my home for the bill collection, I told the same as tushar told me. this happened continues 2 months and after that no body has come for the collection. I thought may be case has been closed. but still I am getting the bill statements.

Now, I applied for a personal loan (this is my first loan in my career) they enquired and rejected my application since this amount details has been updated in cibil credit history. you know, in future also I cannot get any loan or related things from any bank regarding this bad credit history.

So, last week I called the hsbc customer care and asked about the status of my case and about the credit history.

They said that card had closed. but still I did not get any letter from hsbc regarding the issue. I had sent a hand written fax last year june (2008), so its one year completed but still no response from hsbc bank.

I called bangalore branch as well as chennai branch customer care department. but they are really help less. they were telling that we don’t have the details about this issue you contact recovery department and they have given some phone numbers ([protected]-bangalore, [protected]-chennai) but nothing is working and no response from hsbc people…

- sreenivas

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1mike23
, GB
Oct 04, 2010 4:02 pm EDT

Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC has been doing and is doing in India to our customers.

Please allow me to say that I am very sorry the way HSBC has treated yourself.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC.

I have been able to deal with complaints, and had all charges removed and had their names removed from CIBIL. they are very happy. Even if you have paid them money, I can assure you that what they did to you and this is my personal belief that their actions are illegal.

So if you would like to contact me, please send me your complaint in full.

Kind regards

Michael

Mobile: 0044 [protected]
E-mail: ckmdm@aol.com

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11:41 am EDT
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HSBC Holdings ugly service

This is a horrible deplorible company... unacceptable.. their people starting from cashiers to manager don't know what they are doing. I went to this branch to open a new checking account with a check payable to me from their own bank, I approached the cashier and asked him if the check and account was good he turned around and checked with their manager on site and said that it was OK. A couple of days later I went and withdraw $4, 950 dollars cash from the account. A couple of days later I got a call from the manager of the branch Mr. Tony Nguy - saying that the check wasn't good and the money needed to be returned. I stope by the branch the following day, returned the money and asked him to close the account since they where going to charme $3 monthly fee and obviously they didn't know what they were doing. He told me that he would take care of this and a month later I got a statement saying that I owed $34.10, when I went to pay for this with my credit card Mr. Nguy said that I have to pay with cash because it was in collection. What a bunch of incompetent people they are, they have no customer service skills at all. DO NOT USE THIS BRANCH OR BANK FOR THAT MATTER.

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Update by J A
Jul 30, 2009 11:44 am EDT

It happened to me too. Mr. Nguy doesn't know what he is doing.

Update by J A
Jul 30, 2009 11:43 am EDT

i hope that someone is paying attention since this is rigth they have horrible service overall.

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Odyss
College Park, US
Nov 23, 2012 1:09 pm EST

I used to have an account at this HSBC location.
The service is bad. Tony was the manager, but he did not set a standard for his people.
In fact, he was among the worst!

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Aten Imago
, CH
Aug 22, 2009 5:19 pm EDT

Lamentably, Mr. Nguy's career in 'Personal Banking' seems in jeoprody. At a time that sees so many banks losing deposits and customers for lack of good customer relationship management, the last thing customers and banks need is a poor experience with a bank employee, much less a manager. I had the unfortunate experience of meeting Mr. Nguy just this morning. It was my intention to deposit a six figure sum in the bank in exchange for a certificate of deposit.

I have banked all over the world and yet I have never been so humiliated by a bank employee. Mr. Nguy treated me and my business associate like ###. I was interrogated with reference to the extent of my financial assets, and I was pressured into making an appointment with a wealth management consultant. I can only surmise that HSBC's Rockville branch is in trouble. As well capitalized as this bank is, upper level management should reconsider their current training, employee selection and customer relationship management protocols.

All banks are acting in a poor manner towards their current customers as cash is in short supply even as expenses loom overhead- I see it every-time that I bank at other establishments in town as well. But for a branch manager of a high profile bank with an International footprint to treat a customer with large sums of cash in hand the way that I was treated, is not only reprehensible, it's downright childish.

HSBC will not get very far if this is the best that they can do. I was told that most of this branch's customers are diplomats around Washington. I think not. I operate amongst the corps diplomatique in the city and I can assure you that they will not be banking here.

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L. Smith
Olney, US
Jul 30, 2009 11:51 am EDT

Mr. Nguy has no knowledge of his services and no skills while dealing with customers. I don't understand why this company will have a person like this as a manager and their cashiers are new everytime and don't know what they are doing.

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HSBC Holdings questionable charges

I have been a cardholder of Red Mastercard for 2 to 3 years now. Last purchase using this card was made in August 2008. However, to my disappointment, after only 2 months of not being able to pay the bill, my account was transferred to the legal collection office of HSBC which is based in Davao. 16, 000 php was the amount that I had to pay last Dec. 2008. Other credit card companies are kinder to their clients. Since then, I have been consistently paying my bill with 2000 php or more a month.

Just when I thought my bill would be so small, a call was made by Mercy of Davao last July 28 using the landline #[protected], informing me that I need to pay 4, 500 php to close the account. She made it sound that it is a good offer by HSBC Head Office who lowered it to such amount from 8000 php. I have not seen my bill statements for a year now. But simple calculations would tell us that it cannot be 8000 php, not even 4500 php. HSBC is not even doing me a favor. I expect the amount to be as low as 3000 including the charges, or zero minus the charges.

I told her to send me my bill statement to my new address or fax it. I want to see the charges, and know how computation was done. However, I haven’t received anything from her since then. I have heard of the settlement offered by HSBC to other clients. They were simply asked to pay for the principal amount. I think the company has profited a lot already from the charges that I have been paying. I hope that this time, the charges are waived, and I only have to pay the principal amount if there still is, considering the payments I have made.

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HSBC Holdings is you family safe with hsbc collection department goons around??

This complaint is regarding the HSBC collections department, Basavanagudi, Bangalore(At least, that is what they claim to be!).

I hold a Credit Card with the HSBC bank and I was unable to pay the dues for around 1.5 months as my nature of job involves extensive travelling, mostly to remote schools in the country. The incident happened yesterday while I'm still away at work at a place in Kerala, where there are no HSBC banks around. My job trip would end in 3 weeks and I would be back at Bangalore in the 2nd Week of August '09.

It all started with Mr.SANTOSH KUMAR, claiming to be the Manager of the HSBC Collections Department, Basavanagudi, Bangalore calling me up yesterday afternoon. He stated that "as it is the month end and they have to meet their target, I have no other choice but to make the payment for this month without fail".
As I was helpless, I told him that I would be able to make the payment once I'm back at Bangalore to which he said that I need to make some other alternative to make the payment. However, I could not arrange for any other alternative mode.

When I gave Mr. Santosh an option to send a person to collect the amount at Kerala, he collected the address details of the place where I was staying. And, I assumed that they would send someone. After this conversation, the calls kept coming in constantly from 4 different numbers(2 official numbers & 2 mobile numbers), one after the other till night, each of the other persons trying to persuade me to make the payment as they had changed their mind about sending a person to collect the money.

To my surprise, I received smses from their Mobile number stating " WE HAVE RECEIVED THE CONTACT DETAILS OF YOUR FAMILY MEMBERS FROM OUR SKIP TEAM. IN CASE YOU DO NOT ARRANGE FOR THE FUNDS, WE WOULD CALL YOUR FAMILY". [Is this Justified? How can a Bank get in touch with your family members? Isn't it against the RBI Directive?]

However, to my surprise, I received calls today from my parents who live in a different city & my spouse currently working in an other city stating they had received calls from people claiming to be associated with HSBC bank and that they were pressurizing them to make the payment on my behalf.

1. How did the Bank get their contact numbers? Their phone numbers are fairly new & the numbers were never mentioned in any of the bank documents? [I strongly sense my service provider leaking my recent call records to the Bank]
2. Can the Banks call the family members when you are still in touch with them?
3. How can the Banks intimidate, harass your family members?

Please suggest what should I do? I never mentioned that I would not make the payment.

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23Anonynous
, IN
Sep 23, 2009 6:11 am EDT

Hi -

First of all banks cannot send such SMS's, secondly they cannot call your family members and harass and neither can they harass u, if that is the case ask them to do whatever they want, you have that sms as a proof that they have harassed u, file a police complaint and send a copy to the head office of HSBC . And by the way the same thing had happened to me, they finally said that they will setlle an amount, and when i settled it they said they will issue me a settlement letter in a weeks time but no response after that . Again after 3 months they started calling and I again asked for settlement and this time I told them that i want a settlement letter and then only i will give the money and finally got the settlement letter. So the bottom line is DONT HAVE CREDIT CARDS atleast in INDIA, they are all fake and they try to extract money from you using manpower.

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HSBC Holdings aggressive debt collection

Does anyone have complaints about aggressive debt collectors working for UAE banks?

Is so, tell a journalist at [protected]@thenational.ae

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allancullen
Glasgow, GB
Nov 16, 2009 6:50 am EST

when were on the subject of imoralaty a person who responded to my complaint re:aliance and lester overcharging he obveusly dosent have anay morals if he sees members of the human race as ###s it shows the mentality of his upbring and he should shut up if he has nothing positive to say

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allancullen
Glasgow, GB
Nov 16, 2009 6:47 am EST

this morning i receved letter from westscott debt recovery
demanding 389pounds from me for there overdraft iregularitise bank chargese that over excede the moral obligetion are not legal and the bank of scotland need to get there house in order

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allancullen
Glasgow, GB
Nov 15, 2009 4:38 pm EST

I NEVER SAID THEY DID

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allancullen
Glasgow, GB
Jul 15, 2009 1:38 pm EDT

aggresive colection agencys are worse than the cia they are imoral and are a disgrace to humanity i have had letters sent to my home as the bank of scotland are overcharging me for overdrafts that where brougth on by bank of scotland they stole my benifit as it went into sauchehal branch i still receve threatning mail from the persons working on behalf of bank of scotland

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HSBC Holdings ecs debit even after closing the personal loan a/c

I have taken personal loan A/c no. 101-[protected] from HSBC Bank, Ahmedabad and preclosed with receiving letter from HSBC Bank Recovery Agency, dated 22/06/2009, REF: FFSPILNWOFFAHDHCDEV ENTERPRISE22062009758. I have given the asked amount also, whatever writen on the letter and received the receipt no.PLB2 0555424 of the given money.
Now on 11/07/2009 when i saw my Kotak Mahindra Bank A/c I came to know that Rs.5219/- has been debited through ECS to HSBC bank, which I already closed.
I request you to kindly guide me how to take back my money from HSBC Bank.
Ravideepak Verma

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MANISH.PANDEY
, IN
Feb 23, 2010 5:24 am EST

Dear Mr. Ravi,
It’s a normal cycle of ECS/ PDC presentation and if you are closing your loan after 20 of month next month emi will get cleared from your bank account, this should be intimated to you by the bank in advance,

Now you just simply visit the bank branch of HSBC and put your request for refund of your extra emi clearance in writing from your bank account post closer of your loan, they will refund your money,

Thanks,

Manish Pandey

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HSBC Holdings fees charges

I once believed that hsbc was a decent company because of their commercials but all has changed. I just received a hsbc visa platinum credit card, and because of exceptional fees that can be charges, have canceled the card after 2 months of use.

The fees were incurred when setting up automatic payment. although I have used the same account number to set up other accounts for automatic payment (example ford finance), hsbc indicated that the payment was rejected by the bank as an invalid account. I then copy and pasted the account from a bank statement and once again the payment was rejected according to hsbc. I contacted the hsbc card services to confirm what the problem was and their representative said that it appears that the payment went through but to check back in a few days. when I did, I discovered a $35 charge for each of the rejected payment on same account that were used in setting up other automatic payment schedule. when I call hsbc card services about these fees, they said that there were legitimate fees and that nothing could be done because the account number provided was incorrect. this was the same account number that was copied and pasted from the back statement and all that was missing were the prefix "0000" that only their system could not handle, but other system can with ease. I feel that this is an example of credit card companies making a grab for cash from consumers using their product.

Results, I ended up paying $70 in fees for a $24 account balance. never again, and will advise all to stay away from this company and their credit cards. now I see why hsbc has to advertise so much, if I am an example of their treatment.

Ps: I thought that loan sharking was illegal, but this bank is able to charge and annual percentage rate of 35.20% on purchases. to me it makes al capone look like a saint when it comes to business.

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Nida Lukmani
, US
May 23, 2010 11:57 am EDT
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I made a payment from my bank 12 days in advance of when it was due. At the end of the month I was charged $39.99 for late fees. I faxed all the documents from my bank showing that the money was removed from my account 12 days ahead of when it was due and sent to them. They kept denying receiving the proof documents. I faxed the documents to them 4 times confirming the fax number each time to their Document Department. To this day they have not received the 5 page fax I faxed 4 times!

They keep denying receiving the payment in time. The bank online payment to them was finally recorded a month later than when it was due. In the meantime I sent another payment, this time electronically to make sure they don't sock me with additional interests and fees. With an online payment, they cannot blame the mail man.

HSBC refuses to remove the late fee. I never incur credit card interest since I always pay off my cards on time. I guess this is another way for them to make money. Just don't show recipt of the payment and charge the fees. What a racket!

I believe this is a deliberate practice since I used the same proven method of making payments to HSBC on the same account. I believe they received the payment in time but did not post it to justify the late fees. I wonder how common this practice is so please feel free to post. If it is common, we need to do something about it. I will never use HSBC again. With incompetent idiots on the other side of the line, the competition offers much better customer service alternative.

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HSBC Holdings invalid charges

I called to make a payment of $900.00 through my checking account and gave the correct account number on the system. Hsbc said it was accepted and they would charged me a $15.00 processing fee. A month later I recived a bill with the payment amount added to my balance where it was never processed plus an additional $29.00 finance charge. When I called the customer service department (which sounded like they were located in another country) they said I gave the correct checking account number, however, two extra numbers were added to my account number of which I did not give them. They now charged me extra fees for their mistake. I have paid off this account with the exception of these additional fees and feel I was unjustly charged this fee of $44.06. They have now charged me an additonal $2.00 finance charge on the $44.06 which is now up to $46.06. I feel that this is a situation that they created illegally to get additional money for their use. I feel that this is a gross injustice and they prey on consumers because we have no other resources available for us to fight against these charges.

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Oloveia
Penn Township, US
Mar 21, 2011 10:31 pm EDT
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I have been disputing finance charges/late fees with the BBB since Nov, 2010. I had been paying my David's Bridal account between the 3 and 25 of each month for the months that I paid earlier in the month IE: Nov 4 they charged me fees and finance charges claiming I did not pay for the month. They have changed my minimum due from 20.00 all the way up to 108.00 which I told them I refuse to pay anything over the 20.00 a month unless I feel like it. The bills are not due until the 28 of each month and one would think paying early was a good thing but not with HSBC. It has gotten so bad that I wrote and told them to write it off as paid in full because I will not pay another cent to this annoying debt. Why should I have to incur late fees and finance charges when I have never paid my bill late not even once. They make the error they should have to pay for their mistakes. This CO makes a habit out of bad business and should be shut down for illegal practices.

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Stacy P
Dubuque, US
Oct 17, 2009 3:42 pm EDT

I received an unjust $15 late fee today. My purchases were made on 9/26/09 and they are telling me they billed me on 9/20/09 and thus the late fee. What?! How does that work? I have tried calling them at 3 different phone numbers only to get the same menu of "press this and that" with no options that take me to a human being! So then I tried contacting them via email and they refuse to understand the situation or waive the fee. And you cannot "reply" to their email, so every time I want to write back, I must log online to do so. Therefore, there is no log of email questions & responses. This is the most unbelievable "customer service" I have ever experienced. So I am supposed to pay the $15 fee for their shoddy billing system?! And if I don't pay it, I'm sure they will charge me late fees on top of late fees. What can I do? This is so unjust! How do they get away with this? Needless to say, I chopped up my credit card and refuse to ever shop at Younkers again.

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HSBC Holdings overcharged

A couple of months ago I went traveling around Western Europe. Before I left I personally walked into my nearest HSBC branch and informed them of my travel plans, told them where I was going and that I would be drawing money out from lots of different ATMs as I paid for youth hostels and the like. I asked if it was necessary for me to get a separate account for use abroad but they told me my existing one would be fine.

What was initially a problem was that HSBC do not let you check your balance on ATMs overseas (at least not at any of the ones we tried to) which seems ridiculous because if you were to become overdrawn then no doubt they would put huge charges on you.

Later on I was staying in a relatively isolated Spanish village a good hours drive away from any large urban areas and my bank card refused to take out any more money. I phoned HSBC and after putting me on hold for long enough to listen to 6 different songs (including Stereophonics, Madonna and Justin Timberlake and Sting to be specific) they put me through to a man who told me my card had been cancelled for suspected fraud and erratic spending behaviour.

This was a massive inconvenience to be because I only had access to my HSBC account abroad, but in fairness perhaps I should have had a back up plan or another account to prepare for something like this happening. However, it was less the fact that they cancelled me card without telling me and more that their advisor on the phone told me to wait 5 minutes and he would call me back with advice and then never did. I was shocked by this, because I had told him clearly on the phone that I was stuck somewhere with no money. In actual fact I had a friend with me who could let me borrow some but if that had not been the case then the situation could potentially have been very serious (I am a 22 year old female).

Furthermore when I finally came home and went into a local branch to enquire about my card, the advisor there told me it appeared to be working fine on their computer system and they had no record of it being cancelled. They then refused to let me withdraw any money while waiting for a new card unless I brought in my cheque book.

I would also like to point out that the friend that came with me had an HSBC account but didnt use it abroad because HSBC are particularly expensive to draw money out. He also told them in person that he would not be using his account for a couple months while abroad but then they phoned him up while we were away and told him they were going to close his account in 3 days unless he paid in a minimum of £150. This seemed entirely unreasonable since the lady in the local branch had told him that it would be fine to not use his account for that period of time.

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Marcus
, US
Feb 18, 2009 10:34 am EST

I signed up for a credit card from HSBC at the World Series in Tampa to get a free towel. This was October 23, 2008. I just got a credit card bill in the mail for $29.95, almost 4 months after the fact. The $29.95 was for a subscription to Sports Illustrated which I had no idea I was signing up for. Even if it was in the fine print that I didn't read, I would not expect a bank or Sports Illustrated to have to resort to this type of deceptive practice. Weak. Unfortunately this type of stunt is getting common even among reputable companies. This is not going to help our economy. I'm done complaining and now I am going to get back to my honest days work for an honest days pay.

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Ron
, US
Mar 10, 2009 12:44 pm EDT

While at Best Buy in Eastgate, OH, my fiance applied for a credit card through HSBC via Best Buy in order to get a payment plan for a laptop. The girl entered his information wrong, putting a fictitious name in place of his real name. Therefore, we were unable to use the card via driver's license like they advertise, given it was an incorrect name.

We waited there over an hour while they tried to get things straightened out, only to be told we would have to find another way to purchase the laptop, and go home and call three phone numbers. Each phone number was a dead-end: hours with no answer, being bounced back and forth between, etcetera. Finally an agent said the accounts had been closed and sent us termination notices.

Now, months later, I am receiving more privacy disclosures and notices on the account with the fictitious name. I sat on hold for 35 minutes on the HSBC consumer services number, and finally got an agent.. who gave me ANOTHER number after realizing it was a Best Buy issue, and he confirmed my suspicions that if we are getting notices, the account isn't closed. I'm not sure, but this HSBC place sounds like a huge scam.

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Elizabeth
, US
Jun 15, 2009 4:38 pm EDT

I cancelled this card over a year ago, I do not owe this company, they have contacted equifax, experian, TransUnion with my having a balance over 120 days over due. I have not charged anything, I do not have a card. They have ruined my credit. This company is using fraudulent charges. This card was cancelled over a year ago, I have talked to and e-mailed this company that I was cancelling the card to no avail.

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HSBC Holdings yahoo lottery win

I received several emails from hsbc bank bangkok saying I had won one of the yahoo lotteries for the Asis Pacific regeon I tried to phone the number on the email but kept getting answering service.made me suspicious.Then got email asking for $650USD to enable my win to be sent to me.It was one million american dollars.I am not sendig the money as I have never heard of a lottery that you have to pay to get your win.Ibelieve this to be a scam.am I right in believing this to be a scam F. D. Willows

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crazyknarf175
Brick, US
Jun 27, 2009 6:47 am EDT
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This is nothing but a scam. In the US you can win a lottery unless you went to that country. Do not believe in e-mails that states you won something. It is nothing but a big scam.

A friend of mine fell for a dating scam and she had to move out of her apartment, pay the bank back over $3, 500 when the scam artist took all her money from your checking account.

1) Only play the lottery in the state you are in.
2) Do not believe any e-mails state that you win anything.
3)Do not type any personal information (SSN, address, PHONE NUMBER etc...) The scamers love it.
4)Do not post or give our your credit card or debit card information via e-mail or anywebsite that does not have HTTPS: in the start and confirm that there is a lock image that is locked.

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HSBC Holdings are they going to send the card

a manager ben bamarki is supost send me my part payment worth 1, 500, 000, 00
here's my code of conduct (hsbc-121/2009..and he's supost do this for free
transfer number:xxx14146xxc. my password: 007199. relece code: 003352xx. can you find out when they will be sending it two me...sir or mam thank you

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HSBC Holdings advise

Dear sir
I recieved a notify that informs me that I had money transfer in HSBC bank & asked me to send them 1700$ because of British board of internal Revenue
I need your advice plz
Name : ashraf al sayed nawar
the e-mail I recieved from HSBC bank PLC South East london on
5-6-2009 signed by authorizer Donald Hitchcock

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cupid
Yerington, US
Jun 09, 2009 6:50 am EDT

This is nothing but a scam. No one ever gives you a lot of money when they don't even know you. DO NOT give them any money. These people are all liars and they don't have any money to give you, they just want your money. Don't give them your bank account number either because they will steal all the money that you have in your bank account and you will never get anything from them.

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HSBC Holdings no title

I bought an ATV in 2002. I paid if off in March of 2008. I have yet to recieve a title for it. I have called several times and have gotten no where. I guess I will have to take legal action. I have slammed their name every chance i get, and won't do business with anybody that does business with them.

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Bill in Cali
Lake Hughes, US
May 02, 2012 11:59 pm EDT

HSBC Retail Services is the worst. Their customer service is a joke. A very shady business I paid off my motorcycle loan . They sent the title without signing off as the legal owner. I didn't catch it until I sold the bike. Now they tell me You can;t call the Title department and must sent them a fax request. and it will take a month to receive a lien release. They hide behind their shady business. I wonder how many people lost their insurance pay off when their paid for bike was stolen or wrecked and HSBC Retail Financial was still the legal owner? When I call their so called customer service I feel I'm dealing with the Mob.

Bill
California

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