Lamentably, Mr. Nguy's career in 'Personal Banking' seems in jeoprody. At a time that sees so many banks losing deposits and customers for lack of good customer relationship management, the last thing customers and banks need is a poor experience with a bank employee, much less a manager. I had the unfortunate experience of meeting Mr. Nguy just this morning. It was my intention to deposit a six figure sum in the bank in exchange for a certificate of deposit.
I have banked all over the world and yet I have never been so humiliated by a bank employee. Mr. Nguy treated me and my business associate like ###. I was interrogated with reference to the extent of my financial assets, and I was pressured into making an appointment with a wealth management consultant. I can only surmise that HSBC's Rockville branch is in trouble. As well capitalized as this bank is, upper level management should reconsider their current training, employee selection and customer relationship management protocols.
All banks are acting in a poor manner towards their current customers as cash is in short supply even as expenses loom overhead- I see it every-time that I bank at other establishments in town as well. But for a branch manager of a high profile bank with an International footprint to treat a customer with large sums of cash in hand the way that I was treated, is not only reprehensible, it's downright childish.
HSBC will not get very far if this is the best that they can do. I was told that most of this branch's customers are diplomats around Washington. I think not. I operate amongst the corps diplomatique in the city and I can assure you that they will not be banking here.