H&R Block / HRB Digital
reviews and complaints

I was charged $663.00 for the 45 minutes it took the tax preparer to do my tax return. What a rip-off! Never ever use H & R Block.

We had received the 8, 000 FHB credit this year. For one thing when we did our taxes HnR block did't know anything about how to file the FHB credit. They had to look it up. So we gave them all the info they needed to send it off. A week later we picked up a sealed envolope handed to us by the owner and were told ur all set. We sent it off expecting our refund in April. Oh boy did we get a huge shock. The IRS sent it all back due to the lack of the 5405 form. I went to HnR block and they agreed that they didn't put the form in the packet of things sent to the IRS and it was their fault. So now when talking to the IRS they say it will be August until we get the refund. Can't wait that long for our payment when it would have been here in april if it wasn't for them being so careless . Due to my husband working in construction money isn't always dependable. We are in serious harm of loosing out home and im in need of medical care and im unable to pay the many co-pays. Im in need of an eye exam every year and i need new contacts and glasses. Without them im legally blind.

What part of this does HnR have to be accountable for? According to them NOTHING. I did receive a 75 coupon for our next visit. That dosn't cut it. It wasn't our fault. They should have made sure the form was in there. BEWARE...

They told me I had a $500.00 credit line but turns out it was only $400.00. Made the 1st pymt on time last month. new balance $411.92 . Spent $401.86 payed $49.33 have negative $1.00 balance. ?

Promised it would be available 8-15 days of acceptance, which was 1-12/2017 it is now 1-31/2017 and still no refund and paid almost $300 this is a scam and is whats wrong in america, people not living up to their word or advertisment. A class action lawsuit is

So what have you learned about taking out short term loans?

why u paid it. I be going to H&R Block for years and I know what they going to charge me.
I paid $230.00 for the fast return.
Sorry dont work up for you.

The cost pf preparation is directly related to the complexity of your return.
In other words, the more forms completed the higher the charge.
It sounds like you had an experienced tax pro.
If you want someone who will take twice as long, I would be happy to make an
appointment for you with one of our new guys.

h&r recently filed my daughter & her wife they were married at the courthouse binding document is actually labeled in a domestic relationship they took that along to do taxes for the first time as a couple the lady at h&r siad she didn't need to see the document or the fact that my daughter has a 3yr. old of her own, this is how the taxes should of been prepared she is claiming head of household homestead and claiming my daughter as a dependant and her 3 yr.old daughter in a domestic relationship with abinding certificate.the lady at h&r di them like this filed them as a married couple and claimed that my daughters 3yr.old was her daughter then the lady calls later nite from h&r and tells them she had made this mistake if filing it wrong now said she was goin to lose her job over the mistake, now she says she is not goin to lose her job and that the money they were suppose to get she says they will have to pay over half of the refund back because of the mistakes that she made on the returns excuse me but whose faule is this and why should my daughter and her wife have to pay for h&r's mistake

I work for Block, first of all the key word is ACCEPTANCE. This is the date that the IRS accepts the return. The IRS was not even ACCEPTING return on 1/12 yet this year. Secondly, if you had a schedule A or certain educational credits, these would not be accepted until the middle of Feb. this year, so do NOT play the blame game with Block. 8-15 days from the day it was ACCEPTED was what you were told, that mean's the ball is in the IRS's court.

Same thing happened with us!I am not happy with this, And have open a case with them.It was a big scam.And fraudlent.They told us ours will be available in 4 days just so we will go with the deal, never happpen and we pay 225.00.Cause i was going to do it at home myself until the tax prepare say i could the loan in 4 days.

I work for H & R Block, and I can tell you that EVERYONE is getting that letter from the IRS if they filed for the first-time homebuyer's credit. It has nothing to do with H & R Block. You have not gotten your refund yet because of the first-time homebuyer's credit, not because of HRB. They should have told you it would take AT LEAST 4 months, minumum, to get your refund if that credit was included in it. You should have filed your tax return without the credit and then filed an amendmen afterwards for the credit.

If you would've done it yourself or gone somewhere else, you'd be in even worse shape now, guaranteed. We are CONSTANTLY correcting returns that someone did themselves, or had done at another comapany or by a CPA. CPAs are THE WORST when it comes to making mistakes. They know accounting, not taxes. As far as the person you saw being clueless, he/she was probably new. Just because THAT person was clueless, does not mean that ALL HRB employees are clueless. It just depends on the tax pro you happen to get. As far as tax preparation goes, HRB is BY FAR the best in the industry, period. I know that not only by all the mistakes we have to correct from other tax preparers, but also because many of our employees have worked for other tax prep companies. The training anywhere else is nil. CPAs came to HRB classes to learn taxes until we banned it! And although I agree that our prices aree high, (employees still get paid crap even with those high prices, ) they are lower than anywhere else, guaranteed, except maybe some fly-by-night individual working out of their home that wouldn't be there for you if you didn't get your refund or got a letter from the IRS!

that is what happened to us. THey had no clue what to do and they forgot a form.

You should always get an independent professional accountant.

H&R Block is like a franchise.

McDonalds vs Fine Dinning.

H&R Block milead me with my amended taxes (which i never got to file) They told me I would not need to pay a seperate fee for the amended and if they did it would be $50.00 or less. They the charged me $150.00 ( that i was unable to pay, due to just comming off unemployment) they wouldn't give me my W-2 back and has kept them. Now I dont know what i can do?

ON [protected] MY WIFE AND I WERE AT THE H&R BLOCK IN WADSWORTH OHIO. WE WERE CHARGED 334.00 FOR A TAX RETURN THAT A MONKEY COULD OF FILLED OUT. OUR INFORMATION WAS ALREADY IN THE COMPUTER AND ALL THE REP HAD TO DO WAS ADD OUR W-2S INTO THE SYSTEM FOR THE YEAR.
THE REP MADE THE COMMENT THAT IF SHE MADE A NICE BONUS FROM THE COMPANY THAT SHE COULD FINISH HER SCHOOLING AND NOT HAVE TO WORK THIS SUMMER. I FILL THAT WE WERE OVER CHARGED TO MAKE HER NUMBERS LOOK COULD SO THAT SHE COULD RECEIVE THAT BONUS. PLUS IN 2009 SHE MADE A MISTAKE ON OUR TAX RETURN BY GIVING MY WIFE THE WRONG SOCIAL SECURITY NUMBER AND THAT STOP US FROM RECEIVING OUR RAPID REFUND BECAUSE THE IRS STOP THE RETURN. SHE OFFERED NO COMPENSATION FOR THAT AND IT WAS HER MISTAKE. I WILL NEVER USE H@R BLOCK AGAIN AND WILL NEVER EVER RECOMMEND THEM TO ANYONE ELSE. JOHN M. STEFANKO

Or you have another choice. Go to IRS office or non profit places to file it for free. But I agree with Taxprep4u. All these compnies are in market to put food on the table. I don't know what makes you think its all free.

Eggonhisface: Are you kidding me? You thought the people working at H&R Block were doing all that for free? I don't understand that kind of thinking. Do you work for free? Don't go to Jackson Hewitt or Liberty Tax Service or a CPA or an accountant. All of those people work for pay. None of them work for free. Amazing!

You indicate you are going to prepare your own taxes next year. Good for you. Study up on the tax laws, there are roughly 67, 000 pages. Although you can probably get by with studying just Publication 17 which is available for free from the IRS and it is only 306 pages long! Good Luck!

I used H&R Block's online filing service for its convenience and privacy. Now its online software didn't add all my GA state credit up in the total amount of refunds and came up an error. So the over the phone customer rep advised me to mail state returns in. There was no instruction of I should print out and which document I should mail together with the form. Also the print out I supposed to mail to my state contains wrong refunds amount because its software didn't add my home buyer credit into the total! So I made several calls to their service and technical department, still no corrective action. Finally I called to ask for refund on my state tax service fee. The supervisor said he can't do anything because the software has done my state return. Who should pay for the a service providing erroneous calculation. I am disputing the fee with my CC company.

In short H&R Block's online service gave me a 1+1=1 and came out to say its correct and I should pay for it since I used it. This should be a warning for those even thinking about H&R Block.

We had received the 8, 000 FHB credit this year. For one thing when we did our taxes HnR block did't know anything about how to file the FHB credit. They had to look it up. So we gave them all the info they needed to send it off. We picked up a sealed envlope and were told ur all set. We sent it off expecting our refund in April. Oh boy did we get a huge shock. The IRS sent it all back due to the lack of the 5405 form. I went to HnR block and they agreed that they didn't put the form in the packet of things sent to the IRS and it was their fault. So now when talking to the IRS they say it will be August until we get the refund. Can't wait that long for our payment when it would have been here in april if it wasn't for them being so careless .

What part of this does HnR have to be accountable for? According to them NOTHING. I did receive a 75 coupon for our next visit. That dosn't cut it. It wasn't our fault. They should have made sure the form was in there. Thats why we paid them $75 to prepare the FHB papers. Now were are comiing close to loosing our home and due to an illness im needing medical care. BEWARE... We will never go there again..

I went into the H&R Block store in Columbia SC. Where I was told I my fiance could recieve his refund in my bank account. Come to find out that its not true so know we have to wait a whole month to recieve our refund. I think that HR Block should make sure their information is factual. They number one charge to much. They dont have the right information. Number two they overbook we had to wait 30 minutes for the lady to get into the office to service us. Then they claim they could acess our early w-2 but come to find out that wasnt true either.

I tried filing my taxes online with H&R Block. I tried using their simple pay program and was given an account. The account number and the RTN are invalid and now I'm stuck in the middle of filing and cannot file elsewhere. It makes me angry to think they can call it simple when it has been extremely difficult for me tofile my taxes for the first time in twelve years. I don't have a bank account, because I think banks are theives and now it looks like tax preperation companies are doing the same thing.

I filed an e-file return through H&R Block. H&R offered what they termed as "simple pay" to cover the cost of assisting in preparing the returns which would be deducted from the refund coming from the IRS. Once the return was accepted by the IRS, H&R Block gives access to a countdown clock showing you the exact time the IRS will issue the refund check. Here is what H&R Block doesnt tell you: Once H&R Block receives the money it could take up to 5 days for H&R Block to deduct the fee and send the balance to your account. Also, there is NO WAY to track this process! So if you file with them thinking it will be faster, DON'T! It's amazing to me that you can track your refund withthe IRS but with H&R Block it's a guessing game. Imagine the amount of interest they make by hanging on to everyone's money to the very last minute. They have had my IRS reund now for 5 days so they could deduct $29.99. STAY AWAY FROM THEM!

H&r block money waster alert! Stock traders beware!

I have been a stock trader for years now and like everyone else in the market too busy to do my own taxes. Usually they're fairly cheap to do at hr block, but lately the cost has been climbing. My last bill was almost double what the usual cost was. I found out why, form another h&r block preparer, stock trades can be reported in yearly totals which generates less paper work and costs half as much to do! H&r block's customer service system is old and doesn't even let you leave messages, so you may want to avoid using h&r block!

I am a single mother with 3 children and i was mislead and ripped off by hrblock i am paying $369.00 plus other fees for a quick tax return that I am not getting quickly at all When I agreed to this noone told me I had to qualify for a loan I was treated as if I would undoubtedly get my return in 2 daysNow i still have to pay all this money who knows when I get my return meanwhile the reason i was paying all this money was to pay my past due rent and buy groceries for my children Leaving out information that is pertinent to ones decision is wrong and dishonest and obviously the agents know your financial status and still take advantage Now I wait for my expensive tax return with really no idea when I will get it BUYER BEWARE!

I am fed up with you people. I have signed over my federal tax check to you people to pay for the fast refund a few years ago. You people are still threatening me. I have a top of the line lawyer that is helping me. You have screwed up my credit, and have given me the last letter. I do not owe you money!Kenneth marzec

I paid hr bank 118.00 when i got paid 30 minutes later they took out 215.00 i will never do business with them again i brought some people to them at tax season. so i had to borrow money to pay my bills and food for my kids.i know you don't care so im telling you go ###in bite me hr bank!tax season you won't see me im going to a differnt bank why don't you bank go after people who owe you big money and leave working people alone i didn't ask for that loan you put in my account and asked why you did it without my permission you didn't take the loan back.i was stuck paying a 40.00 loan i didn't want.i been with you ###ers for 10 year and have been aroyal customer and brought new people to you. guess what im going to jackson hewitt don't send me any of your junk for hr bank! i opened up a new account with a real bank without all the B.S you suck!

YES, H&R BLOCK WORKS FOR THE IRS

Due to a personal situation I was not able to have the IRS do my taxes last year for the year 2017 so I went to HRBLOCK and paid $164.00 to HRBLOCK to have my 2017 taxes done this year. 2017 was ok and done but they IRS was not able to do it. anyway I was supposed to received $1420.00 according to HRBLOCK but instead I got a check from the IRS for $237.00 I went back to the HRBLOCK office to see if they can help me understand why I received such small amount, but I got from them such a fancy explanation, that I truly walk out of their office with the inside of my head in BLANK, so, then I called the IRS and guess what, they told me to check it out with HRBLOCK they said that's how it was send from hrblock and that they go by the records and what's on the system...oh heck, I guess next time I'l go straight to the IRS and have them do my taxes IT WILL BE CHEAPER...!...

STFU NOOB

H&R block software messed up my taxes this year and I am still waiting for a refund 10 months later because it is under review. The software will scan the w2 and fill in the info on the return. The problem is that on both the online software and the downloaded version it puts the SS withholding into the fed withholding box on the return.

I found a glitch on the MN return. Won't calculate the Social Security deduction for full time residence. Tried to fill a way to let them know, but no way to send an email. I ended up going to another tax filer.

Ha! Ha! I thought I was the only dull color in the box.. You know the one you get in the mail early January every year from H & R Block ? It doesn't have all the updates in the tax laws so, that's why I waited till March 18th to file.. That one didn't have the glitch out of it and I played a hard game trying to get my money for the services that they screwed me up on

Had same issue... it glitched after I printed the returns. I found the issue is that is originally filled out the Short schedule SE and then for some reason after I printed, it went to Long Schedule and didn't transfer some of the data to that section!?!
Frustrating to say the least.

And now you see the problem with tax software. If the preparer doesn't understand the results,
they have no idea if the refund is correct. This is why I always stress the importance
of understanding where each and every number on the return comes from and how it was
calculated. Last year Turbo Tax had problems, this year it's H&R Block. Next Year? Seems like a crap shoot to me.

You indicated you have worked for H&R Block. Now imagine someone who doesn't have the tax knowledge you have, yet believes that since they can check e-mail and surf the net, they must be qualified to do their own tax return. I saw a self-prepared return a couple days ago that had entries on almost every adjustment line and expense line. This person figured the more entries the better.
Of course the IRS audited and he has an $11, 000 tax levy headed his way. I offered to do the
2009 return, payment due on completion of course!

Those were not hidden charges - the title of your post is misleading. There is a charge for every form or calculation. They cannot be posted on the wall - it would take up all four walls due to the astronomical number of forms and other variables involved. If you thought the price was to high, you had the option of leaving and not paying for the service. However, had you gone anywhere else, the fees would've been even higher.

If you want to talk about hidden fees - try Turbo Tax - they advertize that it's free, but it never actually is.

You were shown the fee and you signed the forms. Time to start acting like an adult and
take responsibility for your actions.

Bray, moan, and whine. We don't charge you on the basis of time but you are charged on the basis of forms filed and determinations made. If you'd rather go to a CPA firm and be charged while the accountants are sitting around gabbing, or in the rest room, or checking their personal email because something in your tax information spurred them to look something of their own up...by all means go there and be happier. If you think that kind of stuff doesn't happen, take it from someone who also works in a CPA office...it does.

After meeting with the H&R blook in Southgate the work is being done but the head guy of the area says he not taking care of are problem after promissing to take the problem and get it fixed now he says take it to the pepoe who don't know what to do in Burton Michigan. My words about H&R Blook is the misstakes the company makes the company makes you buy a protection due to there misstakes and the H&R branch dose not stand behind what the company in Burton makes you buy. All H&R are not bad but the burton michigan one are liers tell you that the money is comming and then the company will not answer question Liers are what the company in Burton is

I had a problem when my tax ladie told me I could claim all my givings to a church for the last 10 years and when that was done I was audit by the federal and had to pay a 20 some thousand due to the miss lead. I was told I would recive from H&R block my money that is to protecked me from this and I did not recive it yet it has been a year the office is in Burton Michigan what do I do to get them to wake up.

H&R Block maid a big misstake on my 2008 taxes the caused me to be audited I had to pay 21, 000 dollars due to rhere problem.
I live in Michigan and would like to know when the Burton branch will refund the money to me that the company promissed months ago.

You should always get an independent professional accountant.

H&R Block is like a franchise.

McDonalds vs Fine Dinning.

Frustrated with H&R Block: HSBC is the bank dealing with the IRS not H&R Block. HSBC will receive your money if the IRS sends it, then they will forward it less tax prep fees and and bank fees to your account. At no point is H&R Block hanging onto your refund and collecting interest on it.

heatherbirdlady: No one forced you to take a loan. You took the loan because you couldn't afford to pay for preparation. As for President Obama helping you out as a student: Good for you. The American Opportunity Tax Credit has helped many students and parents of students.

By the way, it's H&R Block that does not allow the electronic filing of an international return, it's the IRS. And since you filed the return by mail H&R Block can't "track" it for you until the IRS posts it on their site.

Well you just got a bad preparer it doesn't mean that none of them know what they are talking about. You should call and tell them what happened with that particular preparer. Ask to speak with the office manager tell them you are not coming back next year unless something is done they may send you a coupon

That is why I do not like appointments during PEAK! I had a client this year who was late for her PEAK appontment. Iwas then busy doing another client (a walk-in). Since I was busy she did agree to do our drop off service. Since I was busy the rest of the day and the next (in PEAK) I did not have her taxes completed at the end of the next day. I had finished all the material she had left, but was still short some information (bank interest and some other items). She demanded her papers back, was politley given them, and stormed out. She was not loud or abusive. Drop-offs during PEAK do not get priority service. We probably did not explain this well to her. I'll bet she comes back next year, and to me.

HRB has admittedly raised prices too much in the past 10 years. It's almost as if they decided the brand ID left by Henry and Richard (Henry is still living, Richard is deceased) translated as providing Cadillac service at Chevrolet prices.

That wasn't the case. They've been raising prices for so long that they're starting to reap what they've sown these past many years. BUT given this modern age we live in, I stand by my *harsh* comments (per taxprep4u) in that many customers...of every business...simply seem to want to complain anymore. In the office where I work we had a perfect situation happen which illustrates the gun under which we work.

A client had made an appt during PEAK and was upset when we were late in getting to her. She complained loudly and profusely (though without gutter language) about us not respecting her time. She rec'd a $50 coupon from the mgr so as to (basically) get her to quiet down. Then as the interview began, she pointedly reminded us she needed to be elsewhere as she had other appointments. Refusing to utilize our "Drop Off" service, we proceeded to do her taxes. Because they were on the less-complicated side, they were done in about 20 minutes. She then began to loudly complain that we'd rushed through her taxes and *probably* had made a ton of errors. As the mgr again tried to mollify her, guess what the client asked for...yes...another $50 coupon. She was refused by the mgr and then proceeded to storm out of the office (now) peppering her commentary with the occasional r-rated cursewords.

She (apparently) left our office and then called home office, reporting to them that our entire office was rude to her and unprofessional in general, and demanded her taxes for free. Guess what?!? Home office agreed and issued us a coupon code to enter, giving her everything, except for possible banking products, free of charge. Yes, they sold us down the river over worries about one customer's opinion. As the customer sat in the office and we completed the paperwork on her taxes, she proceeded to make sure everyone around her knew "we'd screwed up" and that "the company had given HER her taxes for free because of it". Our policies prohibit us from being able to say a thing so we had to sit there and take it.

I guess this is the mark of an advanced society?

What was "criminal" is that you expected a professional company to charge you relatively the same price as a friend did. Anyone can see how ridiculous that is. You're obviously just a complainer who wants something for nothing.

Ten Year Tax Pro's response is somewhat harsh but ultimately true.

Merkel should make the investment in herself and learn to do her own return as should every
taxpayer.

Merkel,

As a 10 yr tax pro working for the company, allow me to be even more condescending towards you. Did you REALLY think the price charged by some friend working in a spare bedroom or in a basement is the way to judge professional services and what prices they might charge? If your taxes were that simple, then you'd have tackled them yourselves and been done with it. What you're really telling us is that they weren't simple, that they needed an expert hand to see them through to completion, and that you're mad because you didn't get something for nothing. Fair summation?

I do think our overall prices are too high. But, even if we reduced them by 33% across the board, customers would still be griping because there is some friend somewhere pimping out Turbo Tax (or some software program) and doing returns for a dime a dozen and we're held to that standard. Never mind the countless hours of study we invest and the expectation of customers to be perfect 100% of the time, which is impossible in live tax preparation scenarios. Maybe that fresh-faced kid did your taxes in 20 minutes because his investment of time in working for us made him that skillful.

I'm sorry you are not happy with your experience, but it seems more likely you wanted a reason to complain rather than be happy. I cannot imagine you being satisfied even if we had *only* charged $150. Please do learn how to do your own taxes next year.