H&R Block / HRB Digital
reviews and complaints

Person filed taxes fraudulently using h&r block digital. I have never used them! I have used the same accountant for the past 20 years! H&r block ended up depositing funds into my account. Trying to find out who it belongs to because of the irs did, I need to give the funds back. Been on the phone over this past week with a case number. Still no answers. Called 1-855-211-5334, 1-855-897-8639, & 1-866-606-3400. On hold now with customer service, who is not very rude. Did nothing. Was told again that I should be receiving a phone all within 48 hours!

I saw an advertisement on television last week for an offer to charge half of what I was charged the previous year to do my taxes. I called the local office and mentioned to the woman who answered the phone that I wanted to take advantage of the promotion and to set an appointment. She sent the appointment for this past Monday 3/26. I met with the tax preparer and while she was preparing my tax return, I mentioned to her that I was glad to have a good discount on the preparation this year. She informed me tha the promotion was over the day before 3/25 and couldnt honor it. I explained to her that this was why I was there. Not only didn't they honor the offer, they charged me $592.00 dollars which was way more than the #327.00 I paid the year before.
Pure bait and switch!

I filed my taxes with H&R Block as I have done for many many years and ended up needing to do an amendment. Chose not to return to the original preparer as I didnt find him to be knowledgeable at all in the way that I have been used. Went to 2nd location to complete the amendment and complete an injured spouse form. Did so and filed it right away. Received my taxes back now from IRS stating they were missing information. Had to return again to H &R Block only to find out that the 2nd person put my dollar amounts in the wrong columns AND forgot to attach some of the necessary forms to send to IRS. They had to re-do my taxes and reprint everything again which tied me up in their office for another 1 1/2 hours. On top of all their mistakes they still made me pay the postage to remail it again. Lets hope this time (3rd attempt) they got it right. They charged me like $281.00 to do these taxes and I dont even have or own anything except 2 kids and a husband!

my biggest complaint besides having to wait 15 minutes even tho I have an appointment is the fact after I was done she couldn't figure something out so I had to go at a later date to sign after she figured it out...i signed it on the 16th and it was not filed untill the 22nd I know my friend used turbo tax and it was filed the second he finished I am pretty upset that I spent way more money and it didn't get filed right away I don't see what h and r block did for me except delay my refund and charge me 300

I filed my taxes with h&r block this year so j could apply for there loan advance I got a 500$ was much needed at the time so I was happy. fast forward to when I got my taxes, all the fees for them doing my taxes and the loan amount was taken. I signed up for text alerts so that every time I used my card I would get a balance of whats left. I took a a trip to vegas and stayed at mirage casino they used the card to place 200$ for deposit for both nights stayed, that was fine after checking out I waited a week and the money was still not put back on card I called casino to see if I got charged for anything and to see why my money has not been released they said check with your card holder because sometimes it could take a week so I waited then I called h&r block with the number on the back of the card they told me the card was never charged and they could not find it on my statement. I let them no that it was charged I got 2 texts alerts the moment they swiped my card and have my email from casino saying that was the card that was charged and the money should be back to it. I went to file a claim with h&r block but the lady was very rude and said we can't file a claim if there is no record of it on the statement I explained to her that it was charged and something wasn't right she made me seem like I was crazy and that money was never tooken from my account so after the phone call I went on my account to add everything up my self thinking I was wrong but nope I am missing 200$ and some one needs to help me find out what happened to it.. Money is really tight and 200$ is a big deal to me. I need to speak with someone to go though my account with and help me get my money. I have texts and emails to prove it. my next step is to take h$r block to small claims for robbing my money and trying to hide it.

For the past two years I had been going to the H&R Block office on the corner of Sherbrooke street east and Langelier in Montreal.

I was very satisfied with their services. Perfect service.

But Holy smoke, I went at the Pointe Aux Trembles office on Sunday 11 2018 and could not believe that this office was in operation.

Incompetent staff, only one staff available on Sunday 11/03/2018, the Lady had to act as receptionist and accountant at the same time, so could not proceed to help anyone. Only two employees on the 12/03/2018, music blasting from the shopping mall speaker which is installed in the ceiling of the local 1400 St-Jean Baptiste in Pointe aux Trembles, Montreal and gives a completely stressful waiting time experience.

Nobody was present at the front desk on the 12/03/2018, therefore no customer greetings. Customers completely ignored.

Staff could not even figure out how the computers worked and were locked out due to codes.

We go to H&R block because they are supposed to be Pros, and the service is the most expensive on the market due to them being supposedly Pros.

To tell you the truth, I do not even think I should have been charged for their services.

Terrible experience and waste of time, the manager should be replaced

I got my taxes done at H&R a few years in a row. Unfortunately there was an issue with one of the years taxes, which ended up being more proof of rent receipts. Canada Revenue Agency contacted H&R Block for that information and they decided the best solution was to resend them the information they sent them that wasn't good enough for Canada Revenue Agency and the reason they asked for more information. When I called H&R Block to get the information they sent to Canada Revenue Agency, and the information I gave them for my rent that wasn't good enough, they said they couldn't help me because my file isn't on a computer, it's a physical file in a million other files in a storage unit somewhere in Ontario. I was baffled I couldn't access my own file because finding it is just too much effort because they didn't put anything on a computer or hard drive they could access. Very disappointed. Needless to say I have not, and will not use H&R Block again due to their neglect, filing issues, and customer service.

Hi there we did our taxes this year and the lady we had was amazing, but we found out the past two years we have paid to have your company do our taxes and yet have screwed ip the past two years ...2015 we got a nice chunck back due to having a child and her daycare, well little did we know the copied our daycare receipt so it wasnt all showing, with that being said we never got anything informing us of anything. 2016 came along we did our taxes again threw your company the lady we had didmt evem look at us but did the taxes quickly and told us we owed over 2000 never explained why when asked. So this year we finally had a lady give us answers which that was that 2015 they incorrectly copied the receipt so everyrhing we had recieved was takin away and to be paid back. But again we didnt know anything about it as no one contacted us nor did we get a paper. So then again to go in 2016 and have a lady who didnt care we still had no idea what had gone on till she said we owed ans never gave us an explanation...till this year where the lady was amazing told us everything which we are now trying to properly fix it. So we have paid for 3 years of taxes for your company to screw them up and not give proper customer service. We would like of two years as we have paid 200 each time and to be screwed over because they didnt do their job properly. I told my spouse to go to you guys as i thought you were great but he has made it very clear we will not be going back next year because to pay you guys to do something and not take fault for the actions is not right. So we will not be returning next year. And again we would like 2 years worth of paying your employees to do nothing but screw us back. Oh ya because as it is she kept our receipt for daycare in 2015 so now we have to pay an additional 50 for them to get it out of our file.

I djamel riba had filled a completed of my tax return at the office of h & r block at 12958- 82 street Edmonton - AB
I had completed & received my tax returned refund / reimbursement with out the copy of the document (copies of my tax return)
they had requested a signature of spouse and my signature in the h & r block witch I had provided but when I asked for the copies they had refused to give me my copies & the copies of my spouse with no any reason that am a wear of.
also I would like to inform you that the customer service at the front desk of h & r block office of 12958- 82 street - Edmonton Alberta is not relay doing here job or treating customer properly in professional manner. witch means she does not seems tho have any idea about here work duties when the customer ask here about any of the information of tax return or any other information another word not a professional meaner not paying any attention to here work bad poor unwanted proprietor communication rudeness ignoring customer, ect.. with customer. am reporting this customer agent services who has a tattooing in here left hand.
am complaining about the agent of h & r block of 12958- 82 street - Edmonton Alberta.

kindly can you contact the office of H& R at : 12958- 82 street - Edmonton Alberta and request my copies of tax return document immediately please.

please accept my respect to this matter.

I look forward to your response to resolve this problem so I can be able to received or pick up my tax return document.

sincerely,

djamel riba

tel: [protected]
email: [protected]@hotmail.com

Betty Parham, "tax professional?", H and R Block, Branson, Missouri refuses to process my tax return. I have sent multiple emails with the appropriate documents, I have spoken to her in person, and after 2 weeks she has not reviewed my simple return so that it can be filed. Yesterday I spoke to Tracy in customer service (super lady!) who emailed Ms. Parham in order to prod her to do her job. After 24 hours, still, absolute silence. There is apparently a formal complaint process with H and R Block that I will begin on Monday. I will additionally be filing similar complaints with the IRS and the Missouri Department of Revenue. All of this for a $95 refund that cost me $115 paid to H and R Block for no discernible service. Maybe the belief is that I needed a new hobby.

Hello. My name is Christopher Custodio, I do not make a lot of money but I have managed to make do with what I have. In fact, the most I made in a year was in the upper end of twenty thousand. However, H&R Block always managed to maximize the refund amount I receive each year. I have used H&R Block every year since 2005, and have always been happy with the service.

Back in 2012, I struggled financially and have fallen back paying debts. Emerald Bank credit card was one of those obligation that I was not able to keep up with. Subsequently, I have fallen behind and completely forgotten about it. Moreover, I wished that it will all just go away. It did not. After six years, it caught up with me.

Although, I do not deny that I owed money and that it is something that I eventually have to settle, the timing was awful. I finished nursing school last December, hoping to do better and face all of these monetary obligations. Indeed, I was about to take the California nursing board this month, paying the fees with the anticipated refund but the past caught up with me. I probably deserve that. However, I wish H&R Block / Emerald Bank had given me notice beforehand, or could have taken what I owe back in 2013 or 2014 or 2015 maybe 2016 or should have been in 2017 instead of 2018.

This year's federal refund is money that I will never see along with the allotted spending plan. Hence, H&R Block / Emerald Bank sequestering my refund pushes my nursing board testing date further back. This may be legal and I even concede that it is rightful, but where is your heart. H&R Block / Emerald Bank, where is my refund?

I had an appointment at the hr block in Los Banos california on Saturday feb 17 at 12:45 pm. We received a confirmation text message, so I know we were on track. My wife and I were in the office 10 minutes early for our appointment. At approximately 12:55 a couple came in and also had an appointment. Their appointment was at 1:00. 15 minutes after ours. They took the couple who was clearly next after us. I was very upset. It was bad enough that your prices to complete our tax forms have skyrocketed lately. I mean last year it costed me $350.00 to go long form and itemized deductions. For some reason it seems to have doubled. $700 for a half hour of work. Unreal! But getting pushed aside to give someone our appointment . It was blatant as if they knew the customer and played favorites. I was outraged and was not given any apology or anything. If fact the receptionist seem to have a smirk on her face. I did nothing to provoke this. I have been using hr block for over 10 years. But with the rude behavior in your Los Banos office, as well as huge price increases. I will not give your company any of my business. I will also tell anyone who asks and not refer hr block. Goodbye

I used this software for many years with no problems, yet this year I had a problem E-filing. I finalized all the forms and was ready to E-file and I got the following message "Not eligible for E-file. - Only 255 copies of Capital Gains and Losses worksheet are allowed." I looked at the Help central for capital gains and losses worksheet and it indicates that " You can e-file your return with up to 2, 500 transactions." I have 1, 282 transactions so it should allow me to E-file. Last year I had 1, 350 and had no problem filing. Called the help # and told me that I had to printed and send it.

4 hours plus and still no e-mail. purchased through walmart.com
Order #[protected]
didn't take any time at all for my debit card to be charged.
a Day wasted.
guess i should have bought TurboTax instead.

i need more words to describe my problem, how about send me an E-mail link so i can download the Software i ordered and paid for? is that simple enough?

i like to be consise and not use a bunch of extra words that are unneeded and usually just go on and on without adding any value.

My name is Mary Thompson and my husband and I have been customers of H&R Block since the 1980's. We have always been very satisfied with their services until this year! We were told that our taxes would probably cost about 50.00 to 70.00 and when we got in there, we had one 1099 form. The person doing our taxes informed us that we would not be able to file the 1040EZ because of that one form, but never ever told us that the price would change or how much it would change. You can imagine our complete shock when she tells us that our bill was $205.00 Naturally, we didn't expect or have the money to pay for it, so we just asked for our W2's back and we would have to wait. Well, more shock was in store for us when we were informed that in order to get our W2's back, we would have to pay $185.00 for a "consulting fee"? What the hell! What consulting fee? The lady points to a small plaque hanging on the wall behind us and in very small writing that if they so called "figured" our taxes on the computer and we chose not to use them for any reason, we had to pay that fee! Wow really! We are not made of money and when I told others in this town what we went thru, they said, yeah, they got charge 300.00 to 400.00 for their taxes. Well, here's why H&R will eventually go under, raping people out of money they don't have! Times are tough for tons of people out here and to go somewhere that you hear advertised about how much they "care" about you, apparently not! In fact, there is NO care for you, only for them and their pocket book! We've decided to never ever use them again and will definitely tell others we know of our experience and recommend they seek other avenues!

I had my taxes done in Morrison Illinois my fee was only supposed to be $147.50 after reviewing the amount that I got back H&R Block has kept $233.40 which is way above and beyond my amount that I was told which I have a copy of that was going to be paid for fees I have been contacting them since I have investigated this I keep getting told I will get a call back and no one ever calls me back I'm getting very aggravated. With the amount of money that I have spent with H&R Block I am really highly thinking about going elsewhere

Hi Team,

"Maximum Refund Guaranteed", I took this tag seriously :)

02/03/18 I filed my tax at H&R warwick mall office. I was told that I own ~600$ to RI state. Later, I reviewed all the documents and found they missed to deduct the tax amount I paid in another state. And after checking everything, I found I should get ~500$ from RI instead of paying them ~600$.

H&R blocked accepted their mistake but refuse to refund the fees that I paid for filling. This is absurd, they should have moral responsibility to refund my amount and actually compensate me for my time.

I was charged over $500 for my tax return on my California tax return was rejected. I've called twice and I could not get a return call from the tax professional so they can resolve my issue. I went into a different H&R Block they tried to help me but were unsuccessful. I cannot seem to get a person that is higher up or a corporate person to help me resolve my issue meanwhile time is running by and my California tax return the still not filed! I am very angry. I talked to a representative that was supposed to help me over the phone on the one 800-number and the representative told me I had to wait two more business days to get a return call. Beyond disgusted I should get a refund and my California tax return file as soon as possible!

This is the first time that I have used h & r block (and it will be the last). I have never had any problem with electronically fiiling my taxes - until I used h & r block. I keep getting repeated emails, telling me that teh irs rejected my return. However, on the irs site, it shows my return was received and is being processed. Meanwhile, I followed the h & r block instructions to "fix issues and resubmit", but every time I try, I just get a blank screen, and then it tells me there are no issues, and to refile... But then I again get rejection emails.
When I called h & r block, I kept being told that a different department could help me further, as that person had "done their job, and confirmed the rejection", and then transferred me repeatedly, every time waiting on hold for an hour! After the 5th transfer and wait, I finally gave up and hung up! This is screwing up my tax return, and h & r block should be required to correct this immediately! Apparently, I am not even close to being the only one - when I did a simple google search, there are numerous other people complaining about the same problem! H & r block knows about this "glitch" in their system, and not only will not fix it, but in all the [censor] in "customer service" that I spoke with, none ever mentioned this common problem! H & r block is disgusting! They are committing fraud, and should be prosecuted for it!

I used H & R block to file my taxes because of their refund advance. They told me i would get a text/email within 24 hours if i was approved or not. After 24 hours i have not received a text nor email. I called customer support which informed me that it may take longer than 24 hours. The only reason i chose h & r block was for their 24 hour advance. I feel as if their false advertisement tricked me into using their services .