H&R Block / HRB Digital
reviews and complaints

My name is Rachel Carlson and I received a text "We have processed your direct deposit to your bank account. It can take 3-5 business days to post, so make sure your funds have been deposited into your account before you try to spend it." to my phone number ([protected]) on April 19th that said I would be getting my return by direct deposit within 3-5 business days. It has now been 8 business days as of today. I also received a confusing text message on April 22 stating "Congrats! Your return was received by the IRS. Your refund check has been mailed, and you should receive it within 7 business days." I would like to have my fee refunded for this inconvenience, if I had wanted to have a slow return I would have filed my taxes myself. My ssn is [protected], my birth date is 09/29/1986, and I can be reached at [protected]@evergreen.edu. I am filling this out online on a computer but I can provide screenshots of the text messages that I hope you have a record of sending if need be. Thank you for your time. I hope to hear from you as soon as possible about a resolution to this problem.

I went to h&r block located at 6701 ch. cote-des-neiges s.216 montreal qc h3s 2b2. although I did not have an appointment, they were able to help me. after a brief wait, I was motionned in to sit with a representative named sanmoogun moonien. it wasn't my first time preparing my taxes at that location so I was quite organized. the specialist took my documents and began to enter my info in the computer. I noticed he seemed preoccupied as his cell phone layed on the table infront of him.in a span of 15 minutes he responded to multiple cell phone calls. at this point, he had only gone through 1/6 of my docs. with a look of aggravation and without looking further, he quotes me a price that was 130$ more compared to last year. I never asked about cost. I actually file my taxes every year with h&r and am familiar with the high prices. I found that to be unprofessional. he clearly did not want to help me and unfortunately, I will not return nor recommend h&r block.

Had H&R block did my 2015 taxes, receive return and I thought that was it. On Apr 17th 2017 I received a letter from the IRS that my 2015 tax return was wrong. I did some checking on my own a found out that when they did my return the amount of my social security that was supposed to be reported was wrong. I feel it was a mistake in there soft wear. If it was reported right I would of owed, instead I received a refund. now the letter from the IRS tells me I owe then XXXX number of dollars plus $1000.00 penalty. I understand I would of paid if it was done right but the Penalty should be H&R Blocks. I am going to call them tomorrow and see what they will do. Thank You

I called the PA. Meadville location on Fri. April 21st about 3:30PM to see if they had any appointments open last night. No one would pick up the phone, called back twice, " the message said they were open till 7pm". The answering service picked up and said they could schedule me for today Sat. April 22nd at 9AM. I said ok. This is a rural area, keep in mind i live 15 miles away.
I show up at 9AM sharp, the office is closed! I wait till 9:20AM and call the number, the phone message says "They are open from 9AM-1PM today". I get through to the answering service they confirm my 9AM appointment.

The customer service rep. asked if i could come back at 11AM the office will be open. This now is messing up two other appointments i have scheduled. He reassures me some one will be there. So I sit out in the parking lot for 1 1/2 hrs., reschedule one appointment. Go back in at 11AM, and NO ONE IS THERE. So much for professionalism and checking appointment log.. Call the service line again, they can not get ahold of anyone, I have now wasted my Sat. morning and missed appointment and
Baseball game, can i come back on Tuesday I'm asked.
Very poor Location service, so much for following your advertised schedule that is played on your phone message.

Don Maxwell
Conneaute Lake Pa.

So I work for Carolinas Healthcare System since the beginning of the year I have been sent emails offering me a discount because I work for CHS. I was given the discount two years ago when I filed so I had no thought it would be so difficult this year to get my discount. I am on my fourth phone call and they are refusing to refund me the money they took out of my refund because even though I called before I filed and was given misinformation they will do nothing to fix it now. They said it was my fault for not continuing to waste my day spending hours on the phone talking to different people to get different answers. Who has time for this? Why send me emails offering discounts if you are not going to honor them? Needless to say I am still on the phone and I will not be using them next year at all.

I paid H&R Block to look over my tax return before submitting to the IRS. The 8962 form was not filled in completely and the IRS held my return till this was corrected. I corrected this, not the tax professional that I was assigned to. After this was completed the IRS released a small amount of my return that H&R Block was sure to take their fees from and I was mailed a letter that U was being audited in the 8962. So, now I have to wait on the rest of my refund as I have to submit more paperwork to the IRS on the 8962. Why charge for the service of a tax professional to double check your refund if they do not see that their online system did not completely fill out a paper and me have to do the leg work! I emailed the tax professional all of the paperwork as requested to file the return and I still had to correct the form!

I am serving in the Army and came H &R block located at Fort Myer, Virginia to file my tax.
I was the first costumer at 9:00 AM with all my documents ready. The CPA started my tax.
Because of my situation in National Guard I was traveling to another state every month in 2016 to participate in mostly Army Drill, although my Unit doesn't pay for my travel expenses. Therefore, my expenses was more than my military pay for Drill. Apparently this situation is not familiar for this CPA and after taking whole my day to with my flight tickets, Lodgin, rental car he refused to do my tax, accusing me and said he is not feeling comfortable! Isn't this r

My name is Clint A. Nordman.

On April 3, 2017 I had my taxes prepared at the office of Martha Poppenga in Lennox, SD.

I typically use Turbo Tax however I had cashed in a small 401k in 2016 when I switched employers.

I have used Martha's services in the past for similar situations and was charged a small fee.

My first complaint is that I was not informed of any of the fees associated with the preparation this time. I assumed it may just be slightly higher than previous times.

Tax Preparation: $156.00
Sales Tax: $10.14
Federal Refund Transfer: $34.95
Federal RT Check Fee: $25.00

Total: $226.09

I find it outrageous that from a $524.00 refund I was left with $297.91.

My second complaint is in regards to my electronic signature.

I understand I gave permission to use it however I should have been given the opportunity to at least glance at any documents it was being applied to.

The total amount of the preparation and feeling as if I was rushed through the office is unacceptable.

Regardless of the circumstances I will not use your services again and will not refer anyone else.

Clint A. Nordman
800 E 14th St. Apt 309
Sioux Falls, SD 57104
[protected]

I am a U.S. Citizen living abroad and went to Great Falls, Montana to do my 2016 tax return. The work was already done for them by my accountant where I live, so all they had to do is enter in the numbers. The cost for them to do it came to $264.60 after they gave me a 10% discount. That is $100 more than my accountant charged me, and they certainly are not accountants! Last year, my charges were $150.00, so tell me why it went up so much this year. I know that you will not do anything about it, but I just want you to know that I will never use H and R Block ever again!

The H & R Block in Beverly, MA did not use the correct form. I paid $350 to use the long-form and because the rep did not use the form. I now have to wait an additional 2 months for my refund. You would think they would provide training there for their reps. I could have paid a private accountant the same amount and had my taxes done correctly. Do not use them.

I liked H&R block.. I have been filing for the past 3 years through the Dundas Ontario office. This time however on a 230$ refund I am charged 167$. I was in the office waiting for my 4pm appointment for almost an hour before anyone helped me and then it took a total of 20 minutes to type in my T4 and RRSP information. I actually thought it was a joke when he said I had to pay that day or else my taxes would not be submitted. Disappointed and will never use H&R block again. I had to take time off of work to get in for this appointment. When I really could have just waiting till 5pm when I was done work. So now not only am I out an hour of wages but 176$ for a return that took 20 mins. I certainly do not make that kind of money an hour. I will be taking my business elsewhere from now on. I feel as though i have been robbed. Thanks H&R block for taking my hard earn dollars!

As we sat with the H&R Block representative yesterday April 11, 2017, they immediately ask for detailed information, SS and drivers license. Our tax filing is not complicated, nothing to itemize, married with no children. After entering our info into their system, they then display three different types of protection H&R block provides after quoting $286.00, which would have put their fee well over $360.00. We told them we were quoted by that office that there would be free consultation and that their average price for tax returns were $150 to $250.
Then to add insult to injury, our return owed to us is $131.00. I believe my return was higher than that in 1969 in my first part time job.
Do I have any grounds to complain or do I just suck it up and not make the same mistake next year by choosing a different tax consultant ?

My husband I went to Mall of Georgia H&RBlock office in Lawrenceville, Ga. We have went here for years, our tax person retired and we were scheduled with Amy (who claims to be a former office manager) Firstly, she greeted my husband and not me. Secondly, we are married with no children. We have the same deductions every year, however, Amy argued each deduction and spend over 20 mins online to determine if our new heat pump/air was energy star (which clearly we had a certification and it met the regs). She also fished around in last years taxes for another 20 mins and claims our tax person had made and error, and she needed to report this. I told her to go ahead because H&Rblock would be paying for any fees as we have the piece of mind insurance they offer each year. Even though I had no 1099s, business expenses etc, basically basic taxes with some charity donations we were charged a WHOOPING over $500 amount! Never again will I be subjected to such poor customer service and extorted amounts. I researched and discovered that they work on commission, so every form they add (like my student loan was added even though I go no interest back due to my salary)- so why add it then? Oh and the heat pump energy saver unit...it deducted $50 and the form cost us $160! Complete rip off!

Filing with H & R office in NC. Requires Fed., NC & MA state returns.

Now into second filing amendment.

First time was due to incorrect treatment of long term cap loss on all returns.

Second time is to revise MA state return and inclusion of info from form 2439.

Rep stated he was not familiar with the 2439 form or the MA state return.

Gave rep name and number of H & R rep in MA who performed previous returns.

Don't reps have resources to assist them?!

i took my tax info to H & R Block at 1311 S. Jefferson, Mt Pleasant Tx on March 29, 2017. I left it there because my return can take awhile. Sherry, the preparer and owner of that location told me it would be ready on Saturday, April 1st, and she would call me. She did not call. I did not call them the first time until Tuesday at approximately 5:45pm. Receptionist said she would give Sherry message to call me. Called Wednesday at 9:09am, again they said they would give her message, called again at 3:14pm, they said Sherry works at another location on Mondays and Wednesdays, but she would give her message. Weird thing is she was in that office last Wednesday. I received no call back from these calls. I called today at 1:35pm, asked to speak to the manager and if I did not receive a call back I would be there later to pick up my papers. Guess what, no return call. I went there at about 4:30 to pick up my papers and receptionist said Sherry was done with my tax preparation but has not had time to call, they had been very busy, I said I called 4 times though. I did not want the tax preparation. The horrible thing is that Sherry left it to receptionist to speak to me, Sherry did not even have the decency to speak to me, she brought tax papers to receptionist and stood behind potted tree to give them to receptionist. I left with my papers and will NEVER set foot in that place again. Last year's taxes cost me over $500, which I had done there with no problems. They lost a pretty big paying client.

Why did you change my tax preparer from the one I specifically requested because she has done them for years and TRUST. To someone else I don't know or TRUST without asking permission. You did the same thing to me last year and after my pitching a ###. After sitting in office for over an hour they finally told me she was off that day. I made another appointment when I got there sat for another 45 minutes to find out she wasn't going to be in for a few days. So I said I would wait for her. Made another appointment sat 35 minutes to find out they set my appointment with someone else. I made another appointment with my usual girl. After a 35 minute wait I got in to see her. This year I called her She told me to just drop them off for her name and and she would call when finished with them. So I did as instructed and when I looked at the businessman card it wasn't hers and not her signature on the papers. What give you the right to do this ?

Hello im writing this complaint about one of your tax prepers named peter he is from the Kingston ny office on ulster avenue. I went into the office to talk to him about mending my taxes from last year in january of 2017 he said he would take care of it and never did. Mr peter messed up my taxes of that year and made me lose out on money because of this. I have contacted this man 18 times sense january and he has NOT contacted me at all reguaring this matter...my last appearance in the office he told the receptionist that "he doesnt have time to deal me" i felt that this was the last straw i dont see how this is good company work if the employees act this way... i have already told him that my lawyer will be involved if this matter is not resolved

We had our 2015 Federal and State taxes prepared by H&R Block at their office in Lenexa, KS in February 2016. In February of this year while preparing our 2016 taxes, our tax advisor discovered that H&R Block had left our depreciation schedule completely out of our tax copy. After requesting the schedule from them, we further discovered that H&R Block had made a serious error in our taxes which resulted in a $1500.00 refund we should have received from the IRS. We contacted H&R Block and they admitted the error, stating that it was a system error. They prepared an amended return for both the Federal and State governments, and we are waiting for our refund. H&R Block has refused to refund the $700.00 we paid for the preparation of our 2015 taxes claiming their accuracy guarantee is only good if the error is discovered in the same year the error is made. I explained that this would have been impossible since H&R Block had completely left the depreciation schedule out of our copy of the tax return. The person I spoke to who was supposedly the manager of the H&R Block office was rude to us and more or less told us that since they had amended our return at no charge to us, we had no reason to complain. Our response, of course, was to say why should we pay to correct an error which they made? We are very dissatisfied with H&R Block and want to warn everyone that their guarantees are worthless, and their tax preparations are sloppy and inaccurate.

My name is Shanna Godley. My husband and I file our tax return together. We do not itemize. We just do a simple return. Last year we used the local H&R Block and we were charged $218.00 for filing our taxes. This year we went back to our local H&R Block and this year the charge was $239.00! We work hard for our money and I think the charge is extremely excessive. Especially when I have a co-worker that has to file with an injured spouse claim for his wife and he is only charged $100. We will not be using you next year.

My payment was due feb.14 but I received a second invoice with a late fee and interest with my loan due on march 14. H r block received it on march 6. Of full payment of the loan and it the letter I included the invoice and check that was due. This friday I receice a bill for $20.00 and sum change for late fee and interest.. I paid in full. I call five times. Finally got to talk to someone that handled it by saying someone would get back to me... That was today to say I had to pay, this bill. Stating I owe late fee and interest from feb. It was paid by the date in march with the amount. No sense.. I will not refer you guys no longer. Nor do business... Because. I had to pay. Because of six customer service workers incompetance. Thanks melissa wherry