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H&R Block / HRB Digital
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H&R Block / HRB Digital
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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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Newest H&R Block / HRB Digital reviews & complaints

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5:50 pm EST

H&R Block / HRB Digital 2016 taxes

A friend of mine went to hrb in sioux center, iowa; told them she wanted to file "married, filing separate. They told her she could not because she was married. She insisted, later founding out they filed her 'married, jointly'. They then told her they could not change it because the paperwork was already done and she would have to sign.

Don't know, but this sound like she could sue them. ?

What can she do?

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10:04 am EST
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H&R Block / HRB Digital h&r block

I filed my taxes with H&R Block in Dandridge, Tennessee 37760. Mistake was made on checking account numbe. They say I filled out paper and I made mistake ok my fault but first of all they should have made a copy of check for direct deposit like that has been done in past. I ask for manager to return my call 3 times and he never did. Bank rejected deposit so it was sent back to IRS so I kept on complain until the workers finally found out when it was being mailed to me a paper check. I got e-mail on monday February 27 2017 from H&R Block saying I would receive check within seven days. No check still on March 5 2017 which was 7 days. I called Dandridge office explaining again about all of this and why had I not received check. Finally they let me speak to manager. He was being VERY sarcastic with me and I told him he was a smart ellic. He never give me an answer except it was in bank hands.. I told him it was just another lie with the email they sent me. He said I am going to hang up if I was going to act lime that. I told him that he never returned my call. His comment well. Unsatisfied with him greatly I told him tey do not stand behind what the say as far as they guaranteed they stood behind their work. I feel like we have been treated with no reapect. I will never use them again. My husband and I have used them for 20 years but no more.

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11:42 am EST

H&R Block / HRB Digital recommended my father "take the penalty if the irs finds out"

On 2/26/2017, my 70 year old father went into H&R block to get this taxes complete. After the initial filing of the taxes, about an hour later, my father realized that the preparer didn't have his dividends were not recorded. My father didn't originally have it an hour ago so the preparer wasn't aware of it. After finding out, the preparer told my father "don't worry about it. If the IRS catches it they will just send you a letter and amount to pay." Confused because he doesn't know taxes, my father left and came home and told me and my husband about it. Immediately we knew that it was the wrong thing and that you should never gamble with the IRS. My husband called the preparer, Dave, and he called us backing leaving a voice message with the exact statement. My husband called Dave back and told him that he needs to file an amendment to his father in-laws taxes. Concerned about why the tax preparer would be giving customers such bad advice, I called and spoke with the manager. Originally I didn't realize that we had a voice message so when I spoke with the manager she said it was "hear say" and pretty much said I was lying. I was absolutely floored that she would not find this concerning. When I found out about the voice message, I went down to the H&R block to find that Dave nor the manager Susan were there as they were expected to be. I spoke with another lady, Cindy, who basically cut me off twice and then a third time by taking a call. She didn't care about the situation and treated me as such. I'm ashamed that a company such as H&R block is allowed to do business. The preparers take a class, but have no special background education. Some just high school graduates. I left frustrated, upset and mortified at how I was treated and that fact that no one at H&R Block in Pembroke, MA. cared about the dishonesty, especially when I tried to provide evidence of the dishonesty.

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12:31 pm EST

H&R Block / HRB Digital help

I called a HRBlock site near me to ask some questions, gather information about filing my taxes and possibly set up an appointment to prepare my forms. I was transferred to a representative, Paula Nee, who was not helpful at all. I must assume that she was knowledgeable regarding taxes (since she is an employee with your establishment), however I was unable to make that determination based on our conversation. In addition to being very rude and dismissive, it was very hard to get any of my questions answered. Very poor customer service and as a result, I WILL NOT do business with HR Block. Its a shame that one person ruins it for the establishment (at least in my case), but the quality of customer service determines customer satisfaction, and I was completely dissatisfied.

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5:59 pm EST
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H&R Block / HRB Digital my job and my w2 / rent / ssa income

I from near by pontiac Michigan go in for appt arrive 1:45. Appt at 2 pm and waited over 30 min and get my taxes I m getting back 252.00 back. Pay 372.00 use my last money 300 lost all my checking. Should got good pay back no i lost getting 252.00 . I will never go back using my job and ssa . none from rent. Every year I gone there every other gutter more then in ? No fair .. Fee rip off

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3:03 pm EST

H&R Block / HRB Digital I went in to have my taxes done

I went in to the H&R block at 4005 E.Broad st. WhiteHall Ohio, 43213

This is the second time they told me that they could not do my Taxes. The first time I worked at BP in 2007
They did not like the format of the W-2. This time it was about the same thing except I am now an Single proprietor.As such the tax book states that I can use a schedule C with a 1040 to file with a W-2 attached. I had done a 1099misc just in case. Well anyway we get half way through and she does not want to do the schedule c she would feel much better using a 1099 misc. So I pull it out because I had it as back up just in case. Then she just can't do it at all l never liked all this independent proprietor stuff where people make their own forms. So I wasted a good 2 hours 2 different years with the Maine an Afro American lady who essentially seems very nice and cordial but she is not very helpful to me at least not at all.

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7:15 pm EST
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H&R Block / HRB Digital tax preparation fee

My name is Samuel buttari I filled a tax return at the Newton office in Virginia Beach VA 2015 with Willam daugtry and he missed two w-2 forms witch we had my taxes amended about a week later and it put me into a different tax bracket and I had to pay in he had stated he'd file a claim under the pice of mind that I always get and nothing happened I moved to colonial heights VA and tried to get it fixed from the heights office and I went to the office the lady stated she had to give it to the manager and she'd contact me Monday I was there Sunday last week your policy clearly states 100℅ accuracy clearly not the case please look at my return I shouldn't have paid anything and the piece of mind should have paid for the employee error that is a member of block I'd like nothing more than someone to attend to this matter my next step will be contacting a lawyer in this matter EVERYBODY I speak to acts like it doesn't matter my number is [protected] thanks I hope

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7:26 am EST
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H&R Block / HRB Digital hr block tax service glencoe mn 55336

I had a 8:30pm appointment I arrived at 8:15pm I checked in and waited 45 minutes patiently. 2 people came in after me and were helped right away. I was ignored until I left at 9:00pm. I could hear people playing on the website calculating fake returns laughing and having a good time. Not once did anyone say a word to me. I never spoke to anyone before I left. Unfortunate experience. I will never return. I have used HR Block for 30 years. Not Happy

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12:20 pm EST

H&R Block / HRB Digital 2016 taxes

Went into hnR block in sudbury Ontario downtown cedar street, and a miss Becky van horn was extremely rude to me, didnt listen to me at all, yelled over me when I tried to speck, and decided she didn't want to help me because she didn't feel like it and tild me to come back to see someone else! I am Very upset about the way I was treated and the way she conducted herself was very unprofessional ! Will not be filing with you in the future due to this extremely rude unprofessional experience...

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10:36 am EST

H&R Block / HRB Digital unethical behavior - price misquote

Hi,
I had my tax return done last year with h&r block in middletown, ri.
The price was 175 dollars. I live in norway and my tax statement is very straightforward - no properties and I file my own fbar.

I asked them to do my tax return this year and if the price was the same as last year. I was told that it would be about the same except for adjusting "a little bit" for inflation.

When I went to approve my tax return, the price was 350 dollars! I was informed that last year's price was a special. Of course I was aware of this but am also of the understanding that I asked for the same price.

I have since been told that they will not honor our written agreement!
Do you not find this unethical and in blatant violation of a written and therefore binding agreement?

I will send a pdf to jpeg copy of the correspondence because I don't see how to just send you a copy of our e-mails.

I would have used h & r block long into the future - it seems very silly that this very very easy tax return could not be filed with your company for the promised price.
I would have thought that legally, should I wish to persue the matter, the case is pretty straight forward since I possess all of the original e-mails and price agreements.

I look forward to hearing from you.
Kind regards,
Jeffrey tick
[protected]@online. No

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9:26 am EST

H&R Block / HRB Digital h&r block

I was told I would have my refund within 21 days from filing my taxes. That was a LIE I spent a lot of money getting my taxes filed there and everyone else I know did there's on turbo tax and has already received there taxes and it didn't cost them no where near what I paid! When u call and ask about your refund they act like they have a attitude about it then they lie and say nobody has received there's. Ha that's another Lie a lot of people I know has got there's and they filed the same way I did! H&R block is a joke and they need to refunding some of the 150 dollars back since they say within 21 days! That's false advertising!

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FaithWells
, US
Feb 20, 2017 10:53 pm EST

My state tax return was sent to them on the 10th they are trying to locate it still!

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10:40 am EST

H&R Block / HRB Digital customer service - common sense

I'm a long-time user of H&R Block - Tax Cut before they sold to H&R.

I had a hard drive failure on my PC and lost 6 years of Federal Premium plus Business plus 6-9 state programs for each of those years.

When I contacted customer support, they saw that I had purchased all the state programs on-line and quickly gave me download links to reinstall them. They also saw that I had purchased my 2016 Federal Premium plus Business on line but I told them I had purchased the previous years' Federal programs from local retailers and had misplaced them due to an office move.

I was told that, since they could not verify my 2013, 2014, and 2015 Federal purchases that they would NOT give me a download link for those lost federal programs. I explained to the rep that, the very fact that she verified my state programs was, in fact, verification of my purchase of the federal program...the state won't even load, much less run, without the federal being installed. She refused and told me she feared for her job.

When I asked to speak with her supervisor, he refused to speak with me! Instead he told her to give me the legal contact for headquarters. I then faxed an overview similar to the above - twice - and have been ignored.

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1:24 pm EST
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H&R Block / HRB Digital customer service

I went to Community Plaza, New Castle Delaware Office to file my taxes and the customer service was so poor I had to leave. The receptionist asserted that I wanted my taxes to be filed for free and got the Office Manager involved. She came out as angry as a bull. She scanned my documents in the front area and told me the price for her labor before even taking me to her office. She then led me to her office and proceeded to insult me. I have to take my documents and leave. The office manager told me that I was ignorant because I could not file my own taxes. I couldn't believe it, the woman called me ignorant. I have filed taxes with H&R Block before and have never seen this level of extremely poor customer service. The office manager was particularly by the fact that I inquired about the previous office manager. I turned up at another H&R Block in New Castle and the same office manager was there. She continued to be impolite. I had to leave.

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12:08 pm EST

H&R Block / HRB Digital tax return

My boyfriend and I went into the Marshfield, WI office to file our taxes alone for the first time. The agent that we were put with seemed as if she was very new to the system and was having a VERY difficult time answering ANY of the questions that we had even though her profile screen said she had 23 plus years experience. She should be able to answer every question we threw at her seeing that the most difficult part was we had W-2's from two different states. I also had to correct her multiple times as she was filling out our information without asking us the answers. This couldn't have been her first rodeo and I was very disappointed in her services. As you leave an office, you should feel confident that everything was done correctly and we felt we needed to get everything double checked because she didn't seem knowledgeable what so ever.

And on a side note, we made a point to ask an estimated price to file our taxes BEFORE we started the process and by the end of the second appointment, I was charged $30 more than that estimate and my boyfriend was charged more than three times the estimate. The fees for filing and H&R block are ridiculous and I will not be returning to file my taxes next year.

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7:25 am EST

H&R Block / HRB Digital jan 20 2017

If H&R Block knew about the delay from way back in the fall then why did our tax guy assure us the refund would be available in 21 days? I spent alot of money at this company and accurate information would have been nice. Dont trust hr block anymore. I feel i should be refunded my fees. This person knew the truth but could not take the time to tell us. This was his job.

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7:20 am EST

H&R Block / HRB Digital tax return

I called to get a price on taxes which could not be provided due to how ever many forms they would have to do, is what I was told . I have used an accountant prior why had to do the long form with all itemized deductions. The total cost was $150 for that tax return which was last year. I came to H&R Block because my accountant passed away. Not only did I do a short form with just my pension but I was charged $250 which is absolutely ridiculous . I will never use H&R Block again and I will let my friends know how inappropriate it was to not get even an estimate on how much my taxes would cost to be prepared as it stood now I wind it up having to take my bill out of my taxes I'm frustrated I'm upset and I would like consideration for some sort of rebate from H&R Block as copensation. My experience was unpleasant frustrating and irresponsible on H&R Block's end. Icame prepared and left completely disappointed not because of the amount of money I was getting back but because of the bill that was charged to me for doing a short form with one document showing my pension, unbelievably ridiculous .
My goal today is requesting the difference between what I paid and what I paid last year I paid $150 last year and this year I paid you 250 and the forms were much less this year !

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10:19 pm EST

H&R Block / HRB Digital unprofessional

On February 6, 2017 I had my taxes done at HRB at the Camden, TN location. I have been using HRB for eleven years now. My appointment was at 9:00a.m. A little after 9:30a.m., I was called back by a woman in skin tight, black, leather pants and a babydoll t-shirt. She looked like she was on her way to a night club. She explained to me that she was just a tax assistant that would be entering my information for the tax professional to review. After she entered my info, I was sent back to the lobby to wait on the tax professional. There were two tax professionals working that day and both of their customers left the store a few minutes after 10a.m. However, I was not called back until 10:45 which was a little upsetting considering my appointment was at 9a.m. When the so called tax professional that goes by the name, Toni Witherspoon, came to the front desk and picked up my file I was in shock. She was dressed in purple sweatpants and a stained t-shirt. Her hair was a complete mess and her face was broke out without a stitch of make up on. She literally looked like she had just rolled out of bed. If I had not gotten a holiday loan that I needed to pay back I would have walked out right then. I am assuming out there is no dress code at HRB. But, this is unacceptable! If I can manage to do my hair and put on real clothes before coming in to do my taxes, the same is expected out of "tax professionals". No one feels comfortable letting someone handle their return that can't be bothered to put even a minute of time into their appearance. And I certainly don't want someone looking like they are club ready for a night on the town helping with my return! I don't think I will be applying for the holiday loan this year. Unprofessional to the max!

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pobarjenkins
Minneapolis, US
Feb 12, 2017 1:45 am EST
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I personally wouldn't care how someone was dressed as long as they did a good job on my taxes, but that's just me I suppose.

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11:40 am EST

H&R Block / HRB Digital refund advance program

On 2/9/17 I went to your Carrollton Texas Office specifically due to the Radio adds regarding a Refund advance Program. I spoke with Susan Tordoff who processed my 1040EZ form and confirmed I had a Federal Tax refund of $975.00 due. she explained the advance program allowed for $500, $750.00 or $1200 interest free loans if approved.

After a few days I had not heard anything about being approved or declined I started following up. After talking to the Customer service for Emerald Card they stated there was no contract / request in their system.

I spoke again with Susan and after some research her answer was that I did not have a large enough refund to qualify for the $750 or $500.00 loan.

I can understand this but my issue is your radio adds, Website nor Susan stated this as a requirement upfront.

End result is I will just have to wait a few more weeks for the IRS to send my total refund Although disappointing because I came to H&R Block specifically for the advance program. I could have doe the taxes myself.

Other than that the service I received was excellent. I just think you need to do a better job understanding and communicating all conditions.

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11:35 am EST
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H&R Block / HRB Digital lack of tax knowledge and excessive prices

I have been going to H&R at this location for over 18 years. The business was sold a few years back and the new people had been pretty good with us until Yesterday. The lady that did out taxes pulled up last years form and basicly copied it exactly using this years W2's. In the past they always asked us all the questions on items we could deduct and if we did this or that to help find all possible execptions. This lady didn't do any of that. In fact when I asked a question about expenses I had with my perants medical she told me she would have to ask someone else and never did. Every year for being a repeat customer they always reduce our rate. We filed the exact same as we did last year. Last year my bill was $150.00 this year they charged me $225.00. That is a 50% increase. I stated that it that is they way it is then we would need to find another tax office next year and she just said OK. I guess we will go else where from here out.

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10:32 am EST

H&R Block / HRB Digital prices

I went to your Timberville Va, branch on 2/7/2017 because I was told to go by a friend because your good. Well all I had to file was a 1040-ez form took maybe eight minutes but cost me $180. My return was almost that. The customer service was good though but this is absolutely ridiculous and your company should be shut down for stealing. I will never go back and never recommend.

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+1 (800) 472-5625

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