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These people stole over $900 from my Emerald Card. Then they locked me out of my account. I tried calling various numbers and all I got was a call center in the Philipines or some dumb ### that kept hanging up on me. Then I went to my Twitter page and began saying some pretty nasty things about them and they contacted me! I basically told them I want my money back and I want it now. They faxed me an affidavit that cost me $6.50. I had to borrow the money from the clerk in the store because I have no money...HR Block stole all of it. Now no one will communicate with me and I still have no money. I tried filing a report with the Better Business Bureau and they want me to sign illegal documents before they will contact the company. I will not do that. I filed reports with the FBI, Consumer Affairs, FTC and FDIC. The FDIC sent me an email saying that this is not a bank but some sort of savings institution so the report is being transferred to The OTS in Washington DC. This is the Office of Thrift Supervision. I don't know what they do or if they can help. If anyone has been a victim of a crime regarding HR Block, picket the local office in your area. Have factual information with you to back up your complaint. They hire criminals to do your taxes in Chicago and I'm sure other cities as well. Look up that kind of stuff. Embarrass them as they have wronged you. Report to everyone that will listen, what happened. When consumers stand up for themself, big business loses. This company has been getting away with charging obscene amounts for tax services, they steal money from the Emerald Card, they have extremely poor security which allows for money and your card number, not to mention your tax info, to be sold to the highest bidder. Most likely a bidder from another country.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have also had money stolen from me and I will be suing as well.
I just had my funds stolen & when I called to report it was the Philippines, I asked. I'm enrolled in text notifications & always receive a notification immediately when a purchase is made. I received 0 notifications. I only found out bcus I went to get lunch & got a notification that I just made a purchase & now had a $0 balance. Someone made back to back purchases to some game company and how is it I got 0 notifications. It makes me think it was someone in the company who disabled my notifications (this is about 10 back to back purchases and 0 text notifications!). If I go buy a pack of gum I immediately get a notification. I received a text saying Unfortunately my claim was Denied. With no explanation! No one has access to my card or phone, it's obvious I didn't make these charges. When I called I spelled out my email address to the lady, she said she needed to send the claim form, called to say I never received it and was told don't worry about, it's being taken care of. Well just saw it today in my old email address. Besides that when I filed I had given them my email address. Also I called to report fraud charges...why would I want to give my SSN but they insist on having my full ssn or else could not help. When I said I'd give my last 4 digits they said No! This all makes me sick, not getting any help at all.
I have had my emerald card for years now. I have two bills that come out on a weekly basis. I only direct deposit what I need to cover them. Jan. 29th I checked my money was there to the penny, felt satisfied my money was there I didn't babysit my account the next day. I found out the following though. Apparently Jan 30th My 200 that was in my account was consumed as well with an additional 626.56!
I have been fighting with these sharks since. They confirmed that we were penny to penny until that day.
This is one one there responses:
On 01/30/13 your Emerald Card account was debited $77.65, three times for transactions that were charged on 12/17/12, 12/24/12, and 01/22/13 by WU CREDIT. Also on 01/30/13 your account was debited $61.25 for a transaction that was charged on 12/20/12 by AES.
On 01/31/13 Your Emerald Card account was debited additional charges of $77.65, four times, and $61.25, three times, all by AES for transactions that happened on prior occassions.
This was due to a processing error when the transaction was originally attempted. The merchants were paid by us, for you, but the funds were not removed from your account until the error was recognized and manually removed.
Because the merchant has taken possession of these funds, H&R Block cannot reverse the charge. However, if you did not participate in the original purchase, or feel the merchant was not entitled to these funds, you may contact us back to open a dispute.
If you wish to discuss the topic further, please call [protected] and a customer service representative would be happy to address any questions or concerns you may have. We appreciate having the opportunity to serve you.
I have copies from both bills.. money received on time... My text alerts when they receive the money.. my money was there then it wasn't. This not rocket science. My creditors are still waiting on my money that they never received on the 30th.
My "accounts" that I pay are only pre-authed one payment a week. They may make a second attempt if the money didn't go thru. that's it.
Honestly its a prepaid card... How do go over the limit on a prepaid card?
Finally it's really odd at the beginning of the year they changed their website, to check your account and balance... I have to re-register, because its new- I did and all my information is convienently gone! no history nothing! Something has to be done with this company!
Ten years of taxes with this place.. No more! I'll do it myself.
i have had money stolen off my hrblock card twice already the first time we got the money back and now they say they cant do anything about it its ###ed up and im tired of it i have a son and i am now pregnant with another and about to loose my home because of it being taken we now have no money and we have the info to back up what we are saying im glad that i came apon this and saw that im not the only one!if i dont get my money back i will sue and i will get money back plus more!
You are not giving the full story and I know it. Im not in the Philipines but I was a CS rep that took calls from those with your same concerns for almost 2 yrs. I guarantee that you missed a few payments each month or you didnt have enough to pay back the Emerald Advance. What they have seen is a lot of people try to stiff them so before they let that happen they lock your funds. That is why you have to have DD to the Emerald Card. Once they have their money back there is absolutely nothing and I mean NOTHING you can do about it unfortunately. There are certain circumstances that I fought for customers about and got resolutions but those are so few and far between. I have the concensus that nine times out of ten it is the customers fault they did not read everything given to them or ask ENOUGH questions. If the tax pro doesnt know then you needed to call the CS and we could give you all the info that you needed. Picketing wont work trust me if I had a dollar for every call I took that had ur issue and it was thier fault I could pay off quite a few bills...Good Luck...