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H&R Block / HRB Digital
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H&R Block / HRB Digital
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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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3:22 pm EST

H&R Block / HRB Digital taxes

H&r block says that they can not find my return that I had done over 21 days ago. Also they put 30 client's personal data (last names and ss#, etc.) in my packet. I called to take care of this matter but I got the run around for a hour and a half. So what do I do now with all these client info and how many other people got other people's personal info. H&R block should be ashamed of this matter and should look into this matter.

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5:00 pm EST

H&R Block / HRB Digital major error in filing taxes

I 'm wright this for my Girl friend Carol Smith,
she went and had her taxes filed two weeks ago at your Plattsburgh NY office my a guy name Dave, he left a message on her phone at 12:30 today that she needs to go back to the office and get her taxes and mail them out her self and give them $130, , He told her these were done last week..
OK get ready for this,

1) he must of from his computer had H$R block send her $295 dollars that was deposit into her checking even the bank thought that was odd?

2)it has been two weeks since she filed and it should have been that day?

3) he left a message telling her they can not file with the computer and she needs to go back and get them and mail out the paper version of her taxes because they can not mail

4) she has lost 2 days pay dealing with Dave and still has not got her taxes done,

John is the name of the manger

you need to check on this etc.etc

H&R Block
79 Hammond Ln, Plattsburgh · (518) 563-5680

Open 9:00 AM - 9:00 PM

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9:24 am EST
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H&R Block / HRB Digital tax preparation

I had my taxes done in north Adams ma January 25, 2019. I recieved $750 in advance. I was NOT told that my State refund would be taken to recoup fees and advance. I Always have had fees owed retrieved from my Federal refund. I would have NEVER gotten an advance if I had known that would happen . Steve Maroni was the person who prepared my taxes.
Andrea Smith

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7:15 pm EST

H&R Block / HRB Digital not being informed by tax agent until after the fact

I have 84 dollars being deducted from my tax return so a tax professional would look over my taxes before I filed them. She said everything looked great and found a tax credit that would get 200 more dollars. I was pleased because they said it would be direct deposited in 8 to 15 days. After waiting almost a month and needing the money for bills I messaged her and asked why I hadn't received it yet. She informed me that the tax credit means I wouldn't receive my money until some time in march another 20 or so after already waiting for almost a month. She didn't think to tell me this until I messaged her. For 84 dollars I feel she should've mentioned this before filing. there's a big difference between 15 days and two months.

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8:49 am EST

H&R Block / HRB Digital tax preparer issues/disregarding service requested/manager undeliverable email address

Please see email to the manager Polly at this location, received undeliverable email address response when trying to send and to us we need this taken care of in a timely manner, as well as our return being amended by someone who is knowledgeable in tax preparation on Monday or Tuesday 2/4 or 2/5/19.

Hi Polly, I visited yesterday 2/1/2019 regarding my concerns and service on 1/31/19 with your representative, Augustina, being unqualified in the tax preparation area and not processing our loan after multiple times of telling her that is the reason we were filing with H&R block and not turbo tax, my request was totally disregarded and she pretty much could have cared less that there was nothing she could do after she "forgot" to submit our loan request. I came to speak with you regarding this. I haven't heard back about the resolution and the refund of our fees due to the almost 3 hour time of working with this employee and not being assisted in a timely manner or correctly. I did forget to mention when you had Nancy review our return there were 3 minor errors she corrected, I want make sure that was completed and saved with a copy of what she updated, I forgot to get yesterday due to still being so shaken up. I just want to ensure there will be a resolution due to our experience before we reach out to anyone else. Please let us know if our refund of fees for a service that gave us absolutely no peace of mind and really made us feel unsecure filing our taxes with H&R block. Again, my name, social security number and date of birth she had me write on a piece of paper she said she shredded was just sitting out on the desk, she made multiple errors, she input my husbands social incorrectly around 6 times and needed a lot of assistance during our entire visit. We do not feel were in good hands of someone knowledgeble with this process and the more we think about it the entire situation was unacceptable. You did mention we could alwsays ask to have someone else help us, but I don't feel like I should have to considering we are going to a place that should have knowledgble and diligent employees no matter who assists us, we really shouldn't have to worry about switching to someone else. This is a reputable company that is working with the IRS and filing something so sensitive for it's customers, therefore, each employee should be fully trained in this area, providing customers with peace of mind, and in our situation that was not the case. I would like to know if there is someone else in Corporate I can write to as well, as we still do not feel this was handled approprately. I will do my best to go up the chain of command, but we also do expect prompt communication due to all of this, and so far, that has failed as well.

Thank you,
Cassandra and Don Laws
[protected]

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7:01 pm EST

H&R Block / HRB Digital customer service/emerald advance

I called twice today to make sure that my account had been updated as paid but I got nowhere. I'm so sick of all these companies sending there calls overseas to people that don't care, can't understand, and don't speak English. I told the lady that I was ready for the survey and instead of her letting me do the end of call survey she decided to transfer me to a fax machine. So I called back and started over. I'm now on the phone currently on hold for the last 26 minutes because this man doesn't want me to to do the end of call survey. Every 5 minutes he comes back to the phone to put me back on hold. I guess he wants me to hang up Long story short, this customer service process is ridiculous. They need to be held accountable for playing on the phone. It Should be a law against these companies sending calls overseas.

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Update by Muriel Horton
Jan 25, 2019 7:20 pm EST

He just transferred me to a fax machine. I'm soooooo done with H&R Block.

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5:03 pm EST
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H&R Block / HRB Digital no advance when said they coud guarantee an advance on my tax refund.

I was told I could get an advance on my income tax return . Upon leaving an hour later I got a letter saying I was denied . I could have filed for free, but the preparer said that It would be guaranteed because I was already getting a refund over $1, 000. I was charged $251 that didn't have to be paid because I wanted the advance and was still denied . H and R block is doing this to reel in customers only to have them get denied and pay their service fee. As well as the money to have it direct deposited to your account, this isn't fair to customers .

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9:31 am EST
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H&R Block / HRB Digital claim # 1520229

I faxed information around 10/12/18 regarding my 2014 Ohio state tax return as requested and I was told I would hear back in 4-8 weeks and I have heard nothing.
What is the status?

I think there is an error in your program sending the federal social security amount over to the state return as it increased it by around $6800 and the state said I owed more money, which I paid.

The same mistake has occurred on my 2016, 2016, and 2017 return, which I may hear about in the future.

Please reply and let me know where this claim stands?

RaeJean Wagner

[protected]@columbus.rr.com

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10:19 am EST

H&R Block / HRB Digital emerald loan

I tried for the loan and got denied although it said i was getting almost $4000 back. Then it said due to credit issues. I personally looked my credit history up before going and i dont have but 5 minor things on my report. I believe that the loan is given to whom they want to approve. If its a loan against your taxes, and they truly see that you're working, and see an estimate of what you're getting back why not approve you for the loan?🤔Especially if they get their money back right off of the top when you file your taxes. Plus they dont advertise that they run credit checks. I believe that the whole operation is a scam to get people hopes up.😡

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SweetSmiles82
, US
Nov 26, 2018 8:47 am EST

I have gotten the emerald advance every year since they started. I ALWAYS have it repaid through my tax return funds before I get anything back. I had a really rough year after a malpractice surgery that caused me to not be able to keep up on a couple of credit cards and needed the advance for my kids for Christmas. Because they run credit checks, even though they don't tell you that, I was denied. Now I cant do Christmas for my kids.. It would have been nice to know that they were going to run my credit so that I didn't waste the 30 mins drive to me disappointed this year.

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2:17 am EDT
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H&R Block / HRB Digital tax return service

Hello dear team of complaintsboard.
My name is Diana Ivanova.
I am writing to you in regards an issue with my Tax return and H&RBlock.
I have filed my tax return papers on the 5th of February 2018 in one of their offices in Astoria, NY. The lady that I pay to file my tax returns is Kamini Shah.
A few months later I manage to receive only my Federal tax return and I was trying to find out what us happening with my other tax return - New York State Refund. I started trying to contact Ms. Kamini Shah and after a few attempts I received an e-mail that she is only a part time employee of H&R Block so my case was redirected to Ms. Sonia Chanani by Mr. Dennis Aguirre. She assured me that she will help me to solve this issue. We started corresponding on the 7th of June, today is September 23 and my issue still exists.
Throughout our correspondence, by her request we had to re-file my taxes, which cost me almost 70 dollars because I live outside of USA now. Every month I am paying maintenance fee to keep my US account open so I can receive my tax returns in it. Only than I can close it. This also cost me money. Now, because it's been so long my account has gone below the minimum balance and I am going to be charged fees because of this, and this will also cost me money!
I am trying to contact miss Sonia Chanani and Mr. Dennis Aguirre to ask what is happening with my case and why is it taking so long and unfortunately I do not receive any reply from any of them on my e-mails.
I am going to be extremely grateful if this whole issue get finally solved and I can receive my NY state tax return.
Please, I will be looking forward for your help and assistance.
My kind regards, Diana Ivanova

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6:45 pm EDT

H&R Block / HRB Digital steal you tax payment

My wife went to H&R Block here in Elizabethtown Ky. She. had her payment come out her taxes. So the lady at H&R block told my wife she was paid in full. Next thing you no my wife gets a letter from the IRS say she owned them money. And it happen again this yr. She used the same woman. I really think the woman at H&R block pocketed the money she was suppose to send to the IRS. Cause 2 yrs in a rom the IRS hasnt sent letters wanting money. But i found my wifes paper work. So we are about to sue H&R block.

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2:20 pm EDT
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H&R Block / HRB Digital zero customer assistance following hrb errorsx4 - 2017 quebec tax return (qtr)

‎saturday, ‎october ‎06, ‎2018 17:20:50 hrb/kirkland & canada head office complaint web notes
Zero customer assistance following hrb errorsx4 on my 2017 quebec tax return (qtr) had to correct errors myself.
Hrb/k (kirkland) qc (franchised office), fees of $688.76 for my 2017 fed&qc tax returns; even paid xtra for the tranquilite d'esprit ($25). I am a 6 year customer [protected]; total fees paid ~ $6000). all satisfactory years except 2017. the hrb/k office is opened only 3 days a week/summer.
Events rcvd my 2017 quebec (qc) assesment #1 (2018 july 16); must pay additional tax of $720.84 (deadline aug 02. email/phone/request assistance to hrb/kirkland, shahid, nader (tax professional). acknowled my request & info. then all I get is nothing; not answering phone calls,.. emails, etc.
call revenu qc & am informed about 4xerrors made by hrb/k. informed/email hrb/k. I visit (2018 aug 01) hrb/k & talk to s. shahid; informe's me that hrb will pay for errors. time goes on & still no nothing done about hrb errors.
2xphone calls to hrb canada, to register complaints to [protected] case #s provided; 341-911; 343-063/escalation). hrb/k n. shahid (2018 aug 20) informs that he will proceed with case with revenu qc;
time goes on & still nothing done by hrb/k. I snailmail (no options) my own correction request to revenu qc.
I snailmail (again no option) (2018 sep 13) my complaint to hrb canada calgary, ab. got zero ack/response from calgary, ab. payette c. (monreal, qc, canada)

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12:06 pm EDT

H&R Block / HRB Digital terrible customer service

I have been absolutely disgusted with the customer service of Lee green Co-operative Foods, address: 25-31 Burnt Ash Hill, Lee, London, SE12 9HT
2 Employees I am very disappointed with, they didn't help me at the time of need, i wanted a refund and they did not assist me. They walked away into the back store and didn't come out, This mustn't carry on, it should be dealt with, the way they treated me was disgusting. The customer service there is not good at all, Rude and no respect at all, thank you.

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9:29 am EDT

H&R Block / HRB Digital complaint against company

This particular tax preparer . Has done my taxes, . Then when i sent her friends of mine, she talks about my finances too them in general public! and then continues too slam her clients, and makes derogatory comments about " how do they survive on their small income" i dont get it..
Isnt their a rule, between the tax preparer with their clients., about disclosing private information about their finances.?
this particular woman needs too be fired! i spoke too an attorney. And yes their is a disclosure law. They cannot talk about our jobs nor income too the general public..
I am irate, and i dont appreciate that. Nor do my friends. We have all contacted the h&r block in goose creek sc.. About her..604 st james ave ste g, goose creek, sc - h&r block

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11:02 am EDT

H&R Block / HRB Digital my understanding is that h&r block has an agreement with irs to file a 1040ez for free for someone whose earnings are $66k or less

I am an H&R Block customer and just sent my sister to the Summer Street, Stamford, CT office for this service. She has earnings of $12, 500 from her deadbeat husband and needs to file a return. I was told that she could file a 1040 EZ for free with H&R Block per the IRS site. The agent said she needed to fill out the long form, she was not declaring any other income so not necessary. NEED help with this. I will be happy to provide any additional information needed.

Sincerely,
Heather Benson

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4:13 pm EDT
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H&R Block / HRB Digital fees and proper preparation

I H and R Block efiled for 2017 and mistakenly put 1099 income in W2 spot. I called the beville rd office in daytona and was quoted $99 - $149 to file a 1040x amendment. I went to a closer office in palm coast Fl and was told $300+. Then I noticed in my 2016 taxes I filed in the bunnell Fl office my supplies were put under car repair. It costs $450 for a fairly simple return and they make mistakes. The fees are exorbitant and two extremely different quotes for the 1040x.

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6:38 pm EDT

H&R Block / HRB Digital emerald card - fraud/missing money

After 12+ years of trusting this company with my money and 2 online FRAUD situations I am done. It took 4 calls to get the affidavit sent to me as the reps were sending it to the wrong email address. No attention to detail. Additionally, I write a stand alone statement and sent in lieu of the document requested, detailing that the transactions made were not authorized by me and clearly fraud since for example 3 were made within the same minute. My card was not lost or stolen, it has been on my person.
However, I also can't be in California, LA and New York at the same time ordering Grubhub. I'll spare you the details, but this company denied my Fraud claim and told me to wait 10 days to find out why via mail. What in the hell? I am at a new payroll cycle and it took you over 10 days to not even speak to me about the investigation, but to do a half butt investigation and tell me via an automated system that my claim was denied and basically eat this 600 bucks that we allowed to be dripped from your account over 11 days. This company has no customer focus and does not care about preventing fraud or fighting against it. This place scammed me out of my hard earned money and didn't fight for me at all. Rep communication and empathy was poor. There was no transparency, direct line of site to what was going on in their research, no follow through, no communication and no action. I am left with 812 different case numbers my money is in limbo. They wont play with my time or money, 600 bucks in not a small amount of cash and I will go legal on them as a matter of principal. I jumped through all of their process hoops, waited for un-received calls, wrote statements of innocence and signed affidavits that were useless! Stay far away from this place, its just a hustle to scam you out of your money. Who knows it might of been an inside job. I don't trust them with my funds, payroll or tax, they don't do good detailed logical research. Proceed with caution, they don't do good business

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12:00 pm EDT

H&R Block / HRB Digital tax preparer

Tax preparer, Paul Wechgelaer out of Sparta, NJ put the wrong social security number for my one daughter and now I am getting $600 less on my refund. Have called and complained about this multiple times and still haven't received my money back. The window has a sign that states that if you are not satisfied with our service money back guarantee but this is obviously false information. I still haven't received anything about my state tax return yet and it still hasn't been processed yet. Will never use H&R Block again.

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KARENP66
, US
Sep 17, 2018 9:48 am EDT

DO NOT GO TOO GOOSE CREEK. AND DEAL WITH HARRIET ANNE HUGHSTON.. SHE WILL TALK YOUR FINANCES AND MOCK YOU TOO THE GENERAL PUBLIC.. SHES NOT FIT TOO DO OUR TAXES! ENOUGH IS ENOUGH...

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KARENP66
, US
Sep 17, 2018 9:38 am EDT

H&R Block / complaint against company
1 GOOSE CREEK, SC, United States
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Contact information:
h&rblock.com
This particular tax preparer . Has done my taxes, . Then when i sent her friends of mine, she talks about my finances too them in general public! and then continues too slam her clients, and makes derogatory comments about " how do they survive on their small income" i dont get it..
Isnt their a rule, between the tax preparer with their clients., about disclosing private information about their finances.?
this particular woman needs too be fired! i spoke too an attorney. And yes their is a disclosure law. They cannot talk about our jobs nor income too the general public..
I am irate, and i dont appreciate that. Nor do my friends. We have all contacted the h&r block in goose creek sc.. About her..604 st james ave ste g, goose creek, sc - h&r block
theres no help when we contact them...

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12:03 pm EDT

H&R Block / HRB Digital taxes

Back in 2016 I went to see a H& R Tax person here in Wichita, Ks.
I didn't feel afterward that my Taxes was done right, so after setting up a payment agreement with the IRS so i would not get in trouble with them. I started saving for my Taxes to be redone. Come to find out the H&R Tax person done my Taxes wrong and I have been paying and receiving pentylies not due to me.
I am requesting a refund for the taxes that your Rep so called did.

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Update by ksgirl1109
Jun 12, 2018 12:08 pm EDT

Since the H&R Rep did not do my Taxes correctly I had to have 2013, 2014, 2015, 2016 & 2017 all redone and had to summit an Amended Tax Return for those years. which of course cost me again to do al 5 years of Taxes.

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9:48 am EDT
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H&R Block / HRB Digital a dispute with h& r block and last year of filling taxes with them.

I purchased a birth certificate with Hawaii records back in Feb 2018 never received the item so I called H & R block to dispute charges.hawaii stated in only take a couple weeks when I didn't get it I disputed charges.custer service never tells you the whole dispute cycle.how long it takes for this all to go through there rude and I get different answers from each person.i was told yesterday it would go my acct.if it didn't call back today so I did.now I'm told I have to wait an additional three to five days.this is not good business.im very pist off and I have been with these people for years.well I no longer will be a member of H& R block and if you want to lose alot of money then go ahead use H&R block.there fees are out rageous they take your whole state taxes without telling you.t here very rude and half of the customer service I dealt with are not very informative.i get different response from different clerks.they haven't heard anything from vital records and I still have to wait.rediculous.i been with you over twenty years.good bye H & R block.

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