When the HDD failed in late October, I called hp customer center again, for the 7th time in the year I have owned this POS. The fedex box was sent to me and I shipped it to Houston. They replaced the HDD, Motherboard, heatsink (again) and something else.
Within 13 days it had failed again. So I called AGAIN near the end of November. Fedexed in the shipping box as provided and sent it back to Houston. I expected a new computer to be sent this time to replace the lemon just as their warranty states. However about a week later, instead of the call to confirm repairs completed or new computer on its way, instead I got a call from HP case manager who informed me that I was basically pond ### and a thief who was trying to get away with something...she did this by saying that my Pavilion had a broken LCD screen, cracked casing, a brown keyboard (!??!) and missing screws and so, unless I was going to fork over $749 to repair the machine - with a generous $120 discount offered by HP - then they were shipping my ruined computer back to me unrepaired and with a voided warranty!
For one thing, the Pavilion was in nearly perfect shape outside and the lcd was perfect as well. THe keyboard was never replaced by me or anyone I know. In my view, there is clear evidence that HP is committing fraud, larceny, theft, violation of all kinds of laws, and not to mention that their Case Managers are unbelievably ignorant of any kind of etiquite, devoid of logical skills, and insultingly rude. They don't care that I have 50 pages of history on the service issues with this machine. They don't give a rats tail if the items that were wrong with their POS pavilion had nothing to do with an LCD screen in any case.
THey violated the trust of the consumer(S) and I definitely want to file something against them.
IF anyone out there is an attorney with experience or desires experience in class action suits against a big company committing heinous fraud, please take a look at these postings and send a note in reply.
I have all my records in pdf to send. I already sent it to them, but HP "doesn't have anyone above" the case managers for their betrayed, deceived, robbed customers to escalate these matters. THey clearly don't want to know or have to deal with it.
I am going to forward letters to every office of HP that I have found and to their various corporate attorneys.
I have attached below the names and addresses I have found so far.
I hope all of the customers like me who have been ripped off by this disgusting company will follow suit and do the same. Write your letters and send them daily if you must.
Here it is:
20555 SH 249
Houston, TX 77070
Phone: (281) 370-0670
Fax: (281) 514-1740
View other locations »Websites associated with this
Barger, Peggy Chang
Chavez, Maureen H. Fay
Hoffman, Lauren S.
Jones, Gaynelle Griffin
Keene, Cindy A.
Moore, William R.
Ormrod, James A.
Pham, My T.
Smith, J. Richard
Steinheiser, Sylvia Ellen
Struthers, James F
Address: 20555 SH 249, Houston, TX 77070
Phones: (281) 370-0670 Faxes: (281) 514-1740 Websites:
3000 Hanover Street, Palo Alto, California 94304-1185 PH (650)
2101 Gaither Rd, Rockville, Maryland 20850-4018 PH (612) 603-
16399 W. Bernardo Dr., San Diego, California 92127-1899 PH (619)
11311 Chinden Blvd., Boise, Idaho 83714 PH (208) 396-3597
HEWLETT-PACKARD COMPANY - HP FINANCIAL SERVICES (MAIN
420 Mountain Avenue, P.O. Box 6, Murray Hill, New Jersey 07974-
0006 PH (908) 898-4000
HEWLETT-PACKARD LATIN AMERICA
Waterford Building, 9th Floor, 5200 Blue Lagoon Drive, Miami,
PH (305) 267-4220
11445 Compaq Center Drive, Room 4.6.391, Houston, Texas 77070
PH (281) 370-0670
1000 NE Circle Blvd., Mailstop: 1022B, Corvallis, Oregon 97330
Esplanade Office Tower, 2001 Butterfield Road, Suite 816, Downers
Grove, Illinois 60515-1084 PH (630) 724-5970
810 Bull Lea Run, Lexington, Kentucky 40511 PH (859) 296-0600
165 Dascomb Road, Andover, Massachusetts 01810 PH (978) 474-
3404 East Harmony Road, Fort Collins, Colorado 80528
Personal Printing Division, 18110 SE 34th Street, Vancouver,
11000 N. Wolfe Rd., MS 4059 (IP), MS 4060 (GL), Cupertino,
19483 Pruneridge Ave., Cupertino, California 95014-0609 PH (408)
HEWLETT-PACKARD COMPANY - HP LABS (MAIN OFFICE)
1501 Page Mill Road, Palo Alto, California 94304 PH (650) 857-1501
20 Perimeter Summit Boulevard, Atlanta, Georgia 30319-1417 PH
CSLA Department, Bldg. MR01-3/DI, 200 Forest Street, Marlborough,
8000 Foothills Blvd., MS RN, Roseville, California 95747
300 Stevens Dr., 3rd Floor, Airport Business Center, Bldg. III, Lester,
14475 NE 24th St., Bellevue, Washington 98007