HP
reviews and complaints

In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst! I bought an OfficeJet J6480 from the HP website. I immediately had problems with it from day one. The off button doesnt work (you have to unplug it!), the top loader doesn't load, so I cannot fax anything, and when I print, there are black streaks on the page. The customer service bozos continually passed me off to other reps who repeatedly asked me for the same information. They refused to give a refund and only when I agreed to an exchange did I find out that they were going to send me a REFURBISHED printer instead! I paid full price for a brand new printer, I dont expect to get some used piece of junk to replace it. I had it with HP. I cancelled the exchange and I demanded a refund. Do not buy the HP officejet j6480. It's a piece of junk. Don't trust the HP customer service. Even though I purchased this item DIRECTLY from the company online, (not at a store), they still had trouble finding and verifying my order and seemed incompetent when it came to providing quality customer service. Email me if you care to hear more...

I purchased a HP PL4260N a few years ago from Best Buy. On Dec 31 2009 the screen lost its picture after the known dreaded POP. Sound was still there, picture was not. After extensive research on the internet it is apparent that this is a manufactured defect. I called tech support and got nowhere since the product is out of warranty; the cost for repair is $600+ and does not even guarantee the repair. The representative gave me their word that there have not been any “Free Fixes” for this TV since they were extremely experienced and have been working there for 5 years. Then they proceeded to tell me that I have been misinformed of all the issues regarding this TV, that everything that I have been reading on the internet was wrong. They backtracked and said well, there was a fix going on 2 years ago, but said that they did not notify the customers of the free fix. Conversation ended with them telling me to EMAIL HP as they could not provide any other solution than to pay the $600+ to POSSIBLY fix it.

I recently purchased a HP 110c Netbook. Within one month of purchase the display panel broke down..and I got a bright greenband on the entire right hand side of the screen. I called Hp Support...they did promptly pick the Netbook for repair since it is under warranty.

However, it has been over 21 days and all I get to hear from them is that they have ordered the parts and are waiting for the same to arrive. They happily hide behind their disclaimer that it will take 7 to 10 busines days to fix a problem ONLY if they have the parts in the inventory...quite conveniently they do not have it inthe inventory and they keep hiding behind this.

In all, PATHETIC service indeed !...I am still waiting on it...I have lost all h iopes that it would even be repaired.

I have a HP PL4260N Plasma TV. Out of the blue, TV has no Picture yesterday, but has sound 12/19/2009. I called HP. They said ok unplug everything. Now press power button, count to 20, plug only the power cord back on, see anything, I said "NO". It didn't work. Then they said ok next we can fix your TV, but you have to pay $600 & if after we fix it, if it doesn't work, we still keep half of the charge. WOW! This was shocking to me when they said that. Well it seems like they are saying we want your money no matter what. We do not care. I want to put in a COMPLAINT about this & want to be part of the lawsuit. My TV is only 2 years old. This Company has sold others & myself a FAULTY PRODUCT. As big as they are, they should be more courteous towards their good customers especial when we all bought this TV for over $1200.00. This is a big chunk of change for all of us. I want to speak out for others about this. This is not a proper way to do ethical business. This is why their loyal customers will not ever buy their products again & even spread words to others not to as well due to their lack of customer service to all their consumers. I will not pay them this amount of money if I knew this is the kind of treatment we all have received. BOGUS TREATMENT that is! If anyone has any ideas about fixing this TV which now is only sitting in my living room staring at me & it's about Christmas time, my family will be here, & no TV because I have no other funds available to pay to fix this not knowing HP products are faulty at 2 years especially a PLASMA TV. I am very upset about this!

I bought My labtop in September 27th 2007. On around January 12th 2008 my computer broke and I had to send it in to Hewitt Packard for repair. I found out that my Mother Board was broken and needed to be replaced. I had to wait around a month to get it back. I filed a complaint because they kept delaying the return date and I got a case manager someone who is supposed to be able to help you they told me he would call me back in 48 hours he took over one week to call me back and he didnt even call me back I had to get into contact with him. When I got into contact with him he said theres nothing I can do to help you pretty much you just have to wait. I finally get my labtop back on Febuary 17th but when I get it back it lasts a few days and breaks again I send it in again because the mother board broke again. They recieved it March 5th and I had to keep complaining to my case manager I want my labtop fixed I am a studnet in college I cannot not have my labtop for weeks and weeks. He did nothing to help me again the date of return kept being delayed and I did not recieve my labtop until April 3rd 2008. During the second time it was in for repair my case manager pretty much ignored my phone calls until I called the corporate office and told them to have him call me back and that was the only time I would get a call back probably in the almost 3 months it was in for repair the case manager called me 3 times while I called at least 20 times. So pretty much I got no customer service. Hewitt Packard is not a company I will ever do business with again.

I purchased Compaq Amd turion laptop from one of hp dealer in jamnagar.But after two year of working laptop motherboard failure is happen.I am not a regular user of laptop even though this failure happen.I am very disatisfy with the comnpany AMD turion mother board performance, means i have to change it for 18000rupees or i have to buy a new laptop but not of hp or compaq.I am sending you the model number i.e V3225AU, Product:Compaq PresarioV3000, S/n:2CE7220SFJ, p/n:RY301PA#ACJ.
Instead of changing motherboard i can add few more thousand rupees and get a brand new laptop from some other company.Is compaq laptops are so delicate that they cannot survive more than 2 years.Please guide me in this matter.

Rakesh Kumar
Jamnagar
+[protected]

Dear sir/M’am,

This is to inform you that we have purchesed HP Laptop dated on 16-02-2009, For my sister who is studying for MBA In Jalgaon from below mentioned vendor.
M/S copmuter beam
225, first floor v v market, golani complex,
Jalgaon 425001,
Phone NO [protected], 2221445,
Email address : [protected]@gmail.com
Invoice no CR-3210,
Model No : Hp550 Laptop :
Sr No : CNU 9023RZS
Above model is not worling properly and we are facing the following problems mentioed below,
1. Drivers are not supporting properly,
2. Antivirus installed in not working properly,
3. Moniter ‘s screen is visibel in half mode only (horizontal sides are black ), even after setting is done by vendor.
This are the problem which we have found out at very super ficial level, as we don’t have much techinical knowledge, we are ma de bluf/fool by vender in many terms.
That attitude of vender towds after sales servise is at all not satisfaying to us.
Looking forward you intervance in this matter.
I work with Vodafone and we are the vendor of your company, I work at pune, please find the name and address of My residence …..
Shraddha Vijay Pimple Quarter no 564/b,
Bhusawal, dist Jalgaon,
Contact no [protected], (shraddha pimple), [protected] (Lalit Falke)

I purchased an HP this past Jan. By July, the hard drive crashed. Then it crashed again. Then a month later they had to replace the video card. After about another month the CD drive stopped working. They had me mail it in and the kept it for almost 2 weeks. When I finally got it back guess what, yeah you got it, they hadn't replaced the drive. I called my case worker and he mailed me a new computer. I received the new computer and with in 3 weeks it stopped starting up. Back on the phone for 3 hours. They offer to send me recovery disks. Ok I have now recieved two sets of disks for a 32 bit computer and mine is a 64 bit. Yes the packing slip says they sent 64 bit but no that isn't what the disks say. They computer will not take them. A week ago my new case work emailed the supplier to find out why I keep getting the wrong disks...as of 2 days ago he hasn't gotten a reply. He is now not taking my calls. I called the corporate office and spoke to Keith at corporate customer service. He had me on hold for 5 minutes and sent me right back to the fool who has been taking my messages for the case worker who isn't answering my calls. 800 dollar computer and I got 6 months out of it. I am so pissed I can't see straight...I am shopping for a MAC right now. I dont think they have any plans on helping me..I feel cheated and left abandon. I will never purchase one of their products again !

Two days ago our TV died. We've only had it for about 3 years (really a little less than that).
I contacted HP tech support, thinking they would help. They went through a few things with me. Then they said it must be a board. They said they could come out to the house for $629 and try three attempts at fixing it (they didn't really say what would happen if it wasn't fixed after three attempts). They said it could cost more for a board, between $200 to $400. By then, it would be the amount of a new tv.
First, its awful to spend that much money and after a couple years have it die. But also, to just dump it?
After getting very frustrated, we went online and checked it out. Apparently we aren't the only ones. HP is doing this to a lot of people.
Please go to: HPplasmaLAWSUIT.info
if you are having the same problem with your TV.
I wouldn't be another customer of HP again.

Dear Sir / Madam,

I had purchased an HP notebook (HP DV-5 1221 TX) in this year, on Nov 14, 2009 I had a problem, with the laptop not getting started its hardly 5 months from the purchase & I was facing such an issue with an HP product was disappointing. But, I went to an authorized service center - Simtech Computronics Pvt Ltd in Sakinaka Mumbai, where they have inspected the laptop & informed me that the issue seems to be with Motherboard. Case ID registered with them - [protected].

Since, the Laptop is covered with Warranty they said that I have to submit my laptop to them & they would do a detailed examination & would replace the faulty motherboard if it is the issue. They promised that I would be getting the Laptop back in 2 or 3 days time & now today as of 12 Dec. 2009 it’s more than 3 week & I haven’t received any clear confirmation from them regarding when they can return my laptop. Even when I am trying to call on the Contact number given on the receipt either no one is answering the call or sometimes when they do take the call they give the same status that they are giving me from past 3 weeks – “Sir, your part has been ordered & we will update you as soon as we receive it”, if I ask them to provide me with a time frame in which they return my laptop, they say that they cannot commit to that.

I just wanted to know few things –

First, how can a Laptop so new & advanced face a Motherboard problem so early – within 5 months of purchase? This means it was a faulty product from factory itself or HP has downgraded their quality standards.

Second, If HP is facing so many problems to find & replace the part of such a new Laptop in their series, what people can expect who had bought the HP laptop a year back or so? Is it that all their warranty comes with the condition that they will harass the customer till customer says that fine I am ready to pay for it?

Third, when I can find the motherboard of my Laptop quite easily on e-Bay & they can deliver it to me in 3 to 4 days time, how come HP is unable to get the same from their own stock?

Lastly, the Complaint form available on-line is done such that customer can fill all the details but that form can never be submitted, how smart is that?

Can HP please explain me the reason for this unprofessional service, are all the faith & on HP product & services are false?
I would take every possible measure to convince people around me to not to go for an HP product as they simply know how to sell not to provide after sale services to customer.

One of my friend has a Dell Laptop that too a 2 year old model, even he had faced the issue with motherboard & Dell was able to replace it in 2 days of time, that too onsite service.

And I am very sure HP can never match that level of service, that’s why they have never won any awards for that.

My hp deskjet f4288 is not working & within warranty period plz depute ur technician immediately to rectify the problem.

Buyers of HP Laptops beware. I have two HP Laptops that have developed the same fault..Not starting due to a faulty GPU caused by poor design and overheating GPU wich becomes detatched from the motherboard. Blue lights display on the panels but the laptop has no display. This fault is very widely reported all over the internet but HP refuses to recognise there is a problem. Only some of the DV6000 laptops had their warranties extended needless to say neither of mine were listed. Take my advice dont buy HP unless you want to suffer the same fate with your laptop. Dont take my word for it do some research on faulty pavillions on the internet...BEWARE OF BUYING HP LAPTOPS. Check out Youtube some people have even posted there about the faulty HP Laptops. Big Company Bad Reputation

We recently bought the HP309a Photosmart Premium All-In-One (AIO) printer from Costco which worked great except for the premature depletion of the ink from the included cartridges. It has been nine years since we've bought a printer and I'm wondering if printer companies are including print cartridges that are only half full, in order to quickly regain costs?

The first C309a we got from Costco depleted the ink cartridges (ink colors missing on the page, not when the low ink indicator was appearing) after 161 pages, when they are supposed to have "up to 300 pages" worth of ink. Thinking the unit was possibly faulty by expending too much ink or we got ink cartridges that weren't properly filled (knowing the cost of replacement cartridges), we returned the unit to Costco and got another one. This second unit is looking to follow the same trend.

When we mentioned this to some friends one night, we were told that Staples (where they buy their printers) has known knowledge of this tactic, and yes, many of the printer companies do only fill their included, initial ink cartridges half full when included with a printer.

Does anyone else know about this? If this is the case, then I'll keep the printer and simply get off-the-shelf cartridges with the expectation they will perform closer to the 300 page specification compared to the cartridges what were included in the box. If not, I'm taking this second unit back.

If it is the case the print cartridges are in fact only halfway filled with ink, it would be nice to have this information printed on the cartridge wrapping so the consumer is aware these are "introductory" cartridges and will bot print to the specification included with the printer. Unfortunate, this is not the case, and in this day and age, every penny counts.

Anyone aware of this "half full on included print cartridges" tactic?

I purchased an HP 2133 mini notebook last year around October. Opted to pay for it in installment finishing around September of this year. While using the said unit last Thursday night (Nov. 19), it completely shut down. Tried to restart it to no avail. The following day, I showed it to two technicians and without opening it, just learning of the type of laptop and model, both concluded that it was the motherboard. They said they have had several complaints about the HP 2133. My husband brought the unit to the HP service center and they gave us a quotation of P41, 000 (about $892) to repair it...are they crazy? i bought the original unit for only half the price and they want me to pay that amount to have it fixed? My husband said that we won't have it fixed anymore but they wanted us to pay P1, 200 ($26) for the diagnosis...WHAT?! they gave us the option to leave the useless computer with them and just taking the hard disk so i can retrieve my data...I AM SOOOOO DISAPPOINTED WITH HP...

Http://www.hpplasmalawsuit. info

Hp 42" plasma hdtv / hp pl426on
Model # - - cptoh-0602
Product # ek429aa
S/n cnh6091713

— first hp contact — - [protected] hp tech support

Was watching tv the other night and heard a loud "pop" sound. picture went black but could still hear sound and could use the functions and menu's... even change the channel... but no picture. contacted hp that evening to inquire what could be the problem. hp representative said she thought the tv needed to be "reset" she had me disconnect the power supply and then depress the power button while tv was off for 30 seconds. I did just that, then turned the tv back on as instructed... same problem no picture with sound. she then said it was likely the bulb/lamp in the tv and that she would pullup some specs and see if we could check on that over the phone. when she came back she stated that my product didn't allow for the bulb/lamp to be replaced and then said my tv needed to be looked at by a technician and she would be happy to setup that appointment for me. she informed me that the technician would cost $629.00 + tax... nearly 700 dollars. she also stated that the technician would only be able to "attempt" to fix the problem by swapping in and out boards in the tv. 3 boards ; ysus board, controller/logic board, xsus board. as the tv was powering on and off the power board was fine. it was explained to me that if the technician was unable to fix my tv in 3 attempts, that hp would refund half the 629.00 - tax of course because something had to be paid to the technician for their trouble, at my expense. I didn't schedule the appointment that night because it seemed like alot of money to "attempt" to fix a bad board and something seemed fishy about the whole customer service experience I was receiving.

I then spent the next day researching online and what I found is that I wasn't alone. online websites made several suggestions as to what to do to get the tv back working. replacing fuses, boards, contacting various hp employees, and some "fix it" solution suggestions.

— second hp contact — - [protected] hp case manager / tara s. ext. 79

This contact was a further complete waste of time. she sounded like a broken record repeating the same "scripted" response to nearly everything I asked, even when the question had nothing to do with what I had just asked. end case she said she could setup a technician to come out at my expense blah blah blah 629.00 + tax later for the "attempt" at fixing it. also that hp had replaced this "known" issue with hp pl426on until jan. 2009 but I was well past that expiration date by many months. current date nov. 2009. hp has now made it very clear that they will do nothing for me other than the technician solution. which by the way is simply scheduling me an appointment with the geek squad from best buy to come out and "attempt" to fix my known issue. this led me to try various other avenues of investigation.

— pts electronics — - [protected]

Pts electronics will no longer work on this product. they will no longer deal with or support any hp tv product.in short this was a dead-end. it may have helped someone at sometime but it didn't help me.

— contact best buy (1-6) —

I started then searching for the part that the best buy geek squad people would be swapping in and out of my tv. I didn't want to pay all that money to have another "known defective" ysus board installed and have it crap out on me. this process has been extremely time consuming and frustrating.

1. bestbuy. partsearch.com — - no help, can't find the part at all and they no longer deal with hp. no surprise.
2. I was then forwarded to best buy geek squad — - they couldn't help me, other then to schedule a technician to come out and "talk" to me for 150.00 minimum charge, which would be applied to my "attempts" to fix for 629.00 + tax... blah blah blah.
3. bestbuy. partsearch.com — - yes again, I wanted to know what part a geek squad technician was going to use to replace my existing board, simple right ? this respresentative really tried his best to help me, but to no avail. he then suggested I talk to someone at best buy corporate customer care.
4. best buy corporate customer care — - talked with (name withheld case pending) she took all my information and seemed sympathetic to my case. she told me she would do whatever she could to further help me and provided me with the phone number to the place where geek squad technicians from best buy get their parts. national parts [protected]. been a couple weeks now and still nothing btw. it's almost dec. 2009.
5. national parts — - calling this number is not recommended. when a women answered the phone after like 20 + rings she was noticablely pissed. she wanted to know who gave me this number and informed me that they don't sell to the public and are only a distributor for the geek squad. after she calmed down I managed to inquire about my part I was searching for. ysus board 6870qyh005b (hp). she said she couldn't find the part number and inquired the manufacturer, I said hp, she said "oh" like she knew exactly what was going on. she said they no longer carry anything to do with hp tvs. she did however quote me on some "replacement" parts that would likely be the ones that the technicians would use to "try" and fix my tv. ysus 6871qyh953a (lg) or 6871qyh053b (zenith) and quoted me a price of around 175.00 + tax. she said of course that my cost would likely be different because I couldn't order the "attempt to fix" parts... only a geek from geek squad could do that.
6. also trying to confirm these new part numbers and the likely hood of them working as replacements and not getting screwed outta half of my 629.00 + tax (was still considering repairing the tv at this point) for doing nothing I also tried calling 1-888-best-buy to confirm the existence of the parts. this was a dead-end also, as they referred me to best buy corporate customer care. (notice a theme here ?)

— online parts contacts —

So far... ebay, discount merchant, and many others online have the parts ;

1. 6870qyh005b (hp)
2. 6871qyh953a (lg)
3. 6871qyh053b (zenith)

However, refurbished, no or (very) limited warranty (i. e. used parts) , and installation by a certified technician (wash hands of responsiblity) or all of the very little warranty is voided. this is very convenient if you are selling suspect parts for a suspect product online, as you can side step any recourse for many different reasons.

Long story short let me save you many many hours of frustration to no avail and join the rest of us that have been taken advantage of by hp, and go to hpplasmalawsuit. info

Hpplasmalawsuit. info

I have had a similar problem with my Hewlett Packard DV6000. It had to be fixed soon after I bought it. The third time it went for repair they installed a new motherboard. That was just over a year ago. I have now had exactly the same problem again, even though I do not use the machine very often. Lots of people report the same fault: a blank screen, one long and 2 short beeps. They want in excess of £200 to fix it (i.e. install a new motherboard) as it is now out of warranty. Their customer service team are fully aware of the fault. This machine is less than 3 years old and I spent over £800. It is criminal. Do not buy any thing HP. I won’t. They deserve to go the way of Amstrad. Into oblivion.

My wife and I replaced a 6 year old Dell desktop last August (2008) with an HP Pavillion a6500 desktop that we purchased at Best Buy. For the first 11.5 months the computer worked fine until two weeks before the warranty expired. Upon bootup the computer froze and wouldn't respond. I called the HP Service Center and spoke with an agent who, in an incomprehensible accent, tried to walk me through (over the phone I might add) the steps needed to take out and reinstall the memory cards. I tried, but nothing helped. He arranged for "the Box" to be sent from HP via FEDEX so I could return it to the service center. The computer went out on a Wednesday and was back by Saturday...it worked. For about three weeks. I called HP again when the PC wouldn't boot beyond a black screen and spent roughly 90 minutes on the phone with another agent who had another heavy accent. I explained the problem and was told my computer's warranty had expired. So, I purchased the HP Extended Warranty for 108.00 and was told a box would be sent again so I could return the computer. Two days went by and I still hadn't received a box. I called HP again and spoke with an agent who looked up my information. He said HP had to wait another 48 hours until the extended warranty was processed and then I could call back to place an order for the box. My internal thermostat was rising, but I followed protocol and called back. During this third phone call I had to explain the problem all over again to another barely comprehensible customer service rep. Finally, a box arrived via FEDEX and my new best friend Eric the driver. I shipped the tower back to HP and waited 7 days for it to arrive. No luck. I called back and spoke with my case manager Mary who told me a part was backordered, but the computer would be repaired and returned as soon as the part arrived. A total of 15 days passed and Eric showed up at my door with the "repaired" tower. HP told m the motherboard was defective and was replaced. The computer was up and running again...for three weeks. Last night, November 22, the computer wouldn't boot up. My internal thermostat exploded. I called HP again and spoke with another foreign customer service agent. I expressed my displeasure and requested a replacement computer of equal or higher value. He assured me the case would be forwarded to a case manager and requested a time when the CM could call me. I requested 4pm on Monday 11/23. While at work on Monday I checked my e-mail and found a message from Gordon, my CM who had been trying to contact me at home. Mind you, it was 9am...not 4 or even 3 pm. During a break at work I called Gordon and was simply happy to find that he spoke English well. I explained the latest problem, how this was the third time in a 6 week period that my computer was not working, and requested a replacement computer. He said, "under your extended warranty coverage you are eligible for a repair, but HP doesn't replace computer when one part is defective."
I went round and round with him for 20 minutes to no avail. His last response was "I am sorry sir, but this is the option you have." So now, I am waiting for Eric from FEDEX to show up for the 5th time in 6 weeks to hand me a box so I can ship out a lemon to some unknown warehouse, wait 5-7 business days, and hope that it is finally repaired. And I do this while typing on a 7 year old Dell Dimension. I would simply like a replacement computer from HP, one that functions properly and doesn't require more facetime with FEDEX delivery guys. Are there any other steps I can take to rectify this problem?

HP Customer Relations Management

I sent my new laptop computer in to fix a problem with the cooling fan and am now being asked to pay $300 to repair damage that clearly happened in transit to HP Repair Center or in their facility. HP has no system in place to deal with customer complaints and have made it very difficult if not impossible to reach a supervisor or anyone in authority that can help resolve a dispute. I like the computer, but I will be going back to a Dell next time as this experience was absolutely unacceptable.

Bernie B.
Charleston SC

HP net book was purchased for me . Since may i have been very happy with it, then all of a sudden it stopped connecting to the internet, even when it said it is connected. tried very many reliable connections even in own home i did everything the help references told me nothing ; then i called Hp they told me it would take 3 hours to fix it from their place and it WOULD COST ME 139 DOLLARS! . THEY EXPLAINED IT WAS A SOFTWARE PROBLEM AND THAT IT WAS MY FAULT! . I KNOW THAT DANG THING COST 300 BUCKS . never again will I purchase an HP product with this kind of scam going on . i will now save up and purchase mac products . HP BLOWS !

I purchased a HP mini netbook from the HH Gregg in Chattanooga Tennessee at Shallowford Rd. Having only had it 5 weeks the screen suddenly kept going in and out. Then all of a sudden certain keys would not work.
I packed up the HP with the original box and packing, sales invoice, etc and walked into the store. I got about 4 or 5 steps into the store and a gentlemen with a tie dressed nicely meeted (or rather stopped) me at that point. I was probably 4 to 5 feet from the entry door going inside. He so called "greeted" me and said, "What seems to be the problem"? Not, can I help you? After realizing he was the assistant manager, by his tag, I asked politely if I could explain the problem. He said sure. As I was explaining, he looked off in about 2 or 3 different directions and STOPPED ME BEFORE I GOT THE FIRST SENTENCE COMPLETE! He asked, "Did you buy the extended warranty?" I said no, it was almost 3/4 of the price of the mini. He said, "Well I can't help you then and walked off. I immediately replied, " That is not what your salesman said when I was looking for one! I do remember now that when I bought it, the salesman ringing it up kept interupting me as I was asking him questions about the product. The interuptions were like, "Are you sure you don't want the extended warranty? I had a lady that brought one in soaking wet and I could replace it because of the warranty. I explained to him that if I had enough sense to know my mini had been saturated by water, I would have it fixed on my time and money.
It is evident that these salespeople are just the average used car salesman except they are taking it a bit further with new products. I have told my family about HH Gregg and I should have listed to a close confidant when I was told to by it at WAL MART. Low and behold, they would have replaced it right then and there. CHECK YOUR COMPLAINTS ON LINE FOLKS ! WE HAVE TO TAKE A STAND!