Hp Monitor / shipping handling did not match policy
On Dec. 9, I ordered a monitor. The website stated 3 days for order and 3 to 7 days for shipping. Plenty of time for Christmas I thought --Wrong!
I finally inqured on Dec. 19 about where the package was. I received this reply:
This is to inform you that your order has been processed and is ready to be shipped on or before 12/21/08. You will be receiving an automatic email with the tracking number once the item has shipped out from the warehouse.
I sent an email back saying it wasn't acceptable...never heard back.
Never got a tracking email.
Called on 12/23...it won't even be SHIPPED until the 29th. I'm leary of cancelling...but sad that there will be nothing under the tree...
I get that things happen. However, when you call, the FIRST thing they talk about is great customer service. This is the WORST customer service I've gotten in a long time.
Beware when doing business with this company.
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