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2.2 763 Reviews

HP Complaints Summary

233 Resolved
529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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HP reviews & complaints 763

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9:54 am EDT
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HP genuineness of the laptop : verification

I have recently purchased one laptop hp g-62-461tu from one of the dealers in chennai. From the packet it has been observed that the same has been manufactured in china. The details of the laptop are (I) bar code ln 367pa#acj, hp-[protected], product key mqhtk-bchxw-862hg-v82kb-2x67b,
[protected], 1111

Since it was manufactured in china I wanted to find out the genuiness of the equipment. Therefore I contact hp technical support at toll free no [protected] for getting necessary clarifications on the subject. But I am unable to get a proper response from hp. I have paid rs 31, 000 / - for the above laptop. I am therefore really worried about the genuineness of the same. I am also not able to get the e-mail id of hp technical support centre to submit the above details and find out the latest.

Can anyone help me to find out the genuiness of the above laptop, my e-mail id is [protected]@rediffmail.com, my contact tele no is 044-[protected]. I am an ex-defence official and senior citizen. Pl help me

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2:06 am EDT
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HP do not honor extended warranty

Bought a laptop computer for my daughter. The display flickered when brand new sometimes staid on and sometimes intermittent problem or went dead. I got the feeling it was a open box items as I felt it was not properly or neatly packaged. We went to Fry's with the unit only 1-2 months old to address this problem. I had paid for extended warranty when I bought the computer they told us to send it ourself to the manufacturer. I had to argue with the manager that I had bought extended warranty and then he finally agreed to take the unit for repair and told me it 4-8 weeks. Now it is almost 6 weeks and no laptop computer. This company is a complete joke, I think they sold us a return from another customer and to add injury to insult did NOT honor extended warranty. I will never buy ANYTHING from this horrible store again and remind you if you buy a large ticket item there you are taking unnecessary risks and YES even if you buy extended warranty... This outfit is just a joke.

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TheWayItIs
, US
May 30, 2011 9:35 pm EDT
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Call their corporate office and ask for John, David or Randy Fry. You should be connected with the Executive Asst.. Register your complaint. Your laptop gone for 6 weeks at a minimum is incompetence and borders on theft. You wait any longer you might have a claim in Small Claims Court. Contact your State's Division of Consumer Affairs. Always good to have someone in your corner.

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12:50 am EDT
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HP insurance fraud

Hp worked with theiscorporation and CCA Global partners to place me in Tri City Medical. Aetna had my insurance controlled and labeled it as and institutional visit ie nap. Fidelity and aetna were the institutional component and HP worked with Ann Livermore and other HP executives. Hp asset management was the root of the issue stemming from a failed acquisition between north bridge partners appiq and Hewlett Packard. Mainly due to ETF violations on both domestically and internationally.
Christopher Windsor
33282 Morning View Dr.
Temecula, CA 92592

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2:26 am EDT
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HP factory defect

I purchased an hp product in late 2006. i never to my knowledge mistreated it ie dropped it, hit it on a wall, stepped on it, but as of late, i'm thinking about throwing it out the window.
One day, the thing just stopped working. i switched hard drives, nothing, changed the memory, nothing. it would turn on, and then imediately start rebooting itself every 4 or 5 seconds. the battery came out about 6 months prior due to massive overheating.
Hp sucks. and i want the world to know.
i also want the world to know that i am writing this from my new macbook pro. which will NEVER DIE.
thank you hp for sucking so bad.

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3:36 am EDT
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HP false advertising

Was talked into bying printer on shelf was on sale for $59.97. The store clerk could not remove lock as did not know combination. Was told to come back the next day and when I came back to purchase the laptop & printer (Sale) I was told was not right number and the printer was $100.00. Also the laptop was not reformatted to factory default and was on the phone with hp on how to restore the laptop... Also, I called the clerk and he kept saying to me we do not honor our customers credit or a $50.00 payback. The only reason I bought the printer was for my son's graduation present... I am so disappointed that I will never return and will discourage anyone from going to this store ever!

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Update by Radio Shack Retail Store
May 14, 2011 3:39 am EDT

WAS TALKED INTO BUYING PRINTER ON SHELF WAS ON SALE FOR $59.97. The store clerk could not remove lock as did not know combination. Was told to come back the next day and when I came back to purchase the laptop & printer (sale) I was told was not right number and the printer was $100.00. Also the laptop was not reformatted to factory default and was on the phone with HP on how to restore the laptop...Also, I called the clerk and he kept saying to me we do not honor our customers credit or a $50.00 payback. The only reason I bought the printer was for my son's graduation present...I am so disappointed that I will never return and will discourage anyone from going to this store EVER!

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10:11 am EDT
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HP refund of my money $94.09

Dear Victor
we can't recieve your money, and I checked your order has been closed,
order number is [protected], if you have not got back your money of this order, you can email to Aliexpress and ask them
their email address is : [protected]@aliexpress.com, must tell them your order number, I think they will reply you quickly. HP DV6000 motherboard AMD CPU MCP67M [protected]% Tested GOOD
Order Number:[protected] Fulfillment by AliExpress Order Date:24 Mar 2011 09:35
HP DV6000 motherboard AMD CPU MCP67M [protected]% Tested GOOD N/A $89.88 1

Jerry shao
Chat now!

0 new
$94.09 Transaction Closed
Re-Order

View Details

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11:59 am EDT
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HP bad customer service

I bought 2 CQ-56 laptops for my daughters at christmas, from the time they where taken out of the box one of them has not functioned long enough to use( after about 15 to 30 min. it would crash).It was sent back 3 seperate times for repair, replacing the same parts 3 times! Still comes back the exact same way, so they arranged a replacement and i agreed to accept. After sending the old one to their recycler i waited for the new one to arrive, waiting a week with no responce from hp, i called them only to be told that the replacement offered was out of stock. We are now almost half way through the year and my daughter has yet to use her christmas gift. I will never buy another HP product as long as i live and i make sure to tell everyone i meet my wonderful HP experience. Also sent an email to HP CEO, we'll see where that ends up?

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Update by jeffmillen
May 06, 2011 1:01 am EDT

72 hours later i get an email full of sorrys and promises again, i accepted new offer on a much better laptop but we'll see if it arrives at my door.

Update by jeffmillen
May 04, 2011 11:16 am EDT

With in a couple of days of contacting the Better Business Bureau, i think i am starting to get somewhere. I have been assigned a new case manager that is supposed to contact me within 24 hours. We'll see!

Update by jeffmillen
May 02, 2011 11:08 am EDT

I'm still waiting to hear back from someone at HP, i have left numerious phone calls and emails but no reply! Who governs these people? I feel like i can't do a damn thing!

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Valerie
Valerie
, US
May 14, 2008 8:16 am EDT

PC purchased Feb 2007 with 2 year warranty was faulty and replaced in April 2007. HP indicated they would transfer warranty to the new PC. PC again had problems in April 2008 and HP refused to honor the two year warranty indicating the 1 year manufacturer's warranty had expired and the purchased warranty was never tagged to the new PC. We were forced to purchase another maintenance agreement for double the price! Additionally, once you get to a "case manager" they insist there is no one else higher in the company you can talk to about your concerns. They tell you to lodge a complaint at hp.com that will just get back to the same case manager. I'd like to send a letter to the HP board and CEOs and tell them how awful their customer service really is!

Valerie
Valerie
, US
Sep 05, 2008 8:32 am EDT

I bought a Compaq Presario F500 for my wife for Christmas and it just quit working one day. I called customer service on May 17, 2008; because it is still under factory warranty. They told me the steps on taking it apart and figuring out what the problem is. The customer service representative diagnosed the problem as a "burnt motherboard". They asked for my information, so they can send out a box to send my computer to them for repair. (Customer # is PTH477-01 and service ticket # [protected].) I sent it out like requested and they returned it without a hard drive and a letter attached. The hard drive that was in the mentioned computer had 3 different persons credit card information, over 3, 000 personal pictures and over 5, 000 songs stored on there. I also work for Department of Corrections as a Correctional Officer and that information too was stored on the computer. The attached letter said "This product is returned without repair due to insect infestation." I called them to try to resolve this problem and they gave me a case manager named "Jim B.". (The case number is [protected]) He said "They thought the computer was from the Philippines and that it is a hazard to work on products received from there." They aologized for their mistake and said that they would send out a box for repair and to replace the hard drive they had stole. (Customer # QJK106-01.) I sent out my computer a second time and within a day it was returned unrepaired and without the hard drive. I have tried repeatedly calling "Jim B." at the following phone number "[protected] ext. 94". However, he would not answer or his assistant would say that he was on break, in a metting, etc. In the result of him not receiving or returning my calls; I tried to get a new case manager. They told me that I could not have another case manager and that Jim B would return my call within 24 hours. However, as previously mentioned, he never did. I called a week and a half later and found out that I have a new case manager. I was not aware of this change. My new case manager is uncooperative, ignorant, and rude. He did not introduce himself to me and refuses to listen to me. He told me that they would not and will not repair my computer or replace my hard drive because it is 'flagged". In order for them to repair it, I have to get it professionally cleaned and send a copy of the receipt. He said the company also will not reimburse me if there were no insects found. I got my computer professionally cleaned and there were no insects found. I asked the new case manager; out of curiousty, how long it takes to look at and repair a computer. He responded that the turn around time is a week and a half. That meaning, Hewlett Packard Co. did not/does not even look at my computer. This company just throws the computer in a box and attaches a letter. The new case manager also stated that he will close this case; against my word, within 30 days if I do not call him before then. He also tried his hardest to close this case today.

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Christa2
, US
Jul 18, 2009 1:37 am EDT

We received the worst service from HP.

We purchased a laptop in fall of 2006 with the extended warranty. We do not travel with the Pavilion very often and it usually stays on a tabletop. Last week, I closed the computer for travel and heard a crack. The left hinge was broken. After further research, I found that HP offered an extended service for the left hinge on the Pavilions until May 31, 2009. Unfortunately, we don't travel with ours like most and the hinge gave out later than May 31. We contacted HP and spoke to great service tech, who asked his manager to authorize an extension on the service. The manager was gracious, approved the repair and offered an expedited service. We received a kit in a few days. Four days later, we receive a call from the "repair manager" named Julie who was angry that the repair was approved by "customer service" who has no authority over such things. When I explained what the situation was, she became more irrate and demanded my credit card number.

If a defective part is installed in a customer's computer, HP does not feel obligated to notify customers (even those who have registered) regarding potential issues. The customer is supposed to visit hidden pages on the HP site frequently to keep informed of any potential issues. To paraphrase Julie of HP, "We are not like the automotive industry. It is not profitable to inform customers of these problems or take responsiblity for defects in our product line. It is up to the customer to stay informed and be proactive. This is a profit center for us. We do not care about customer service... I want your credit card number so I can charge you for these repairs or I'll send your laptop back to you damaged via Fedex." When I repeated what she said back to her, she was silent. And then she said, "I meant possible not profitable".

Even though the original free repair was authorized, I now have to pay a "non-refundable" amount. She screamed this into the phone.

We all assume that when we register our computers and submit our email addresses, that HP will inform us of any recalls or extended service on defective parts or that our warranty will be upheld. Not so. Hewlett Packard does not inform customers of potential issues or defective parts. However, they will use your registration for list rentals. Alas, don't you love spam?

I receive one spam message per day from HP regarding great products and services for my HP Pavilion laptop. Yet it is not "possible" or "profitable" for HP to inform registered customers of potential issues, recalls or extended service packages. If they can offer me service for my particular laptop, can't they offer vital information that I want? All service packages have expiration dates.

Curiously enough, I sent the computer with a left hinge broken. According to Julie, both hinges are broken, the LCD panel is cracked and the latch is broken. I never sent it that way. Suspicious?

After discussing this with a couple of IBM experts, they believe that the laptop was broken in transit and Julie assumed the worst of the customer.

What was a free repair through an extended service package now costs $300+.

I spoke with a nice service tech who apologized for Julie's behavior and attitude. He was absolutely helpful. Unfortunately, the damage is done. I will not buy HP again. I will not authorize my company to purchase HP products either and I have shared my story with all of my friends and networks. Julie has charged my credit card with a "non-refundable amount". The buck stops with her, so she says.

Thank you, Julie for helping me make a decision between IBM and HP. IBM was a little more expensive, but better service is worth it when you are running a company.

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Xmsteel
, US
Oct 30, 2009 8:07 am EDT

Probably the WORST company for customer service I have EVER seen. The first time I went into the live chat, the person told me to look in the manual. I needed help, not an answer of "look in the manual".

Secondly, I live chatted again. This time, the guy had NO IDEA what I was talking about. He obviously didn't know what model printer I had, though I have to input that information before I chat. So I chat with him, and then he says "hold on, I restart my computer". HE LEFT! HE RESTARTED HIS COMPUTER IN THE MIDDLE OF THE CHAT! What in the world?!?!

Not to mention the printer itself sucks.

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from_plano
Plano, US
Apr 27, 2011 1:34 am EDT

It is your fault since you bought from a lousy company. www.HPLies.com

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Dissapointed
Redwood City, US
Mar 10, 2009 2:09 pm EDT

Since 2001 I considered myself a loyal HP customer, the kind that incessantly advised friends, family, and acquaintances alike that HP products were the best possible computer products offered. Years later, I am afraid that I cannot in any way repeat those accolades, and instead feel an impetus to warn everyone not to purchase HP products, ever. At the beginning of graduate school, less than 2.5 years ago, I purchased my 3rd HP notebook, a HP Pavilion DV2000z. Though it functioned reasonably well for the first year, by the beginning of the 2nd year everything began to malfunction; at first more manageable things such an operating system that constantly froze, turned off without warning, etc. Then in December of 2007 my SD card reader and wireless adapter stopped working all together which put into motion an almost 5 month from start of finish saga with HP customer care, below I provide a brief yet still painful account of the events.

1. End of December 2007 – End of January 2008: I contact HP customer care, 5 representatives later and almost a full month having gone by I still have no received my repair shipment box.
2. Beginning of February 2008: 6 representatives later and 1 month of lost laptop time I finally receive my shipment box. I am promised that my computer will be returned within two weeks and that due to the horrible customer service that I have received they will take extra care to expedite my repairs.
3. February - March 2008: My repairs are delayed 3 times, no one seems to know what the status of my repairs are, and I have now spent 3 months without a laptop in the midst of my last graduate school semester.
4. Mid March 2008: My computer is finally returned…in the exact same condition in which I sent it; this is not only horrifying, it is negligent. It seems that my laptop was not only not repaired, but no one had even bothered to turn it on. I send it back, AGAIN, it is returned a short while later, my wireless adapter repaired, my SD card reader still not working.
5. End of March - April 2008: 3 different cc representatives and more lost time, I get another repair box shipped to me. After multiple emails, calls, and all in all desperation, I finally receive my computer back in April to my great relief FINALLY functioning, but my battery is dead. In the 4 months that HP had my computer in their direct possession my battery had been drained. After 5 months without a computer and dealing with an irreprehensible customer care department I didn’t receive an apology I received a ‘not my problem’.

I spent my entire last semester of graduate school without a laptop, and what I got in return almost 5 months after my initial complaint was a laptop that functioned (as it should have) with a dead battery. Basically I paid $1400 USD for a laptop that I was able to use for a little over 1 year of my graduate education.

Less than a year after I received my computer back from HP: Laptop makes a horrible beeping noise and again it’s not functioning. To keep the account short of what is now the 2nd major error to occur with a laptop that I have had for less than 2.5 years: The shipment repair box was sent quickly, the ‘repair’ also handled quickly, and the turn around took less than two weeks, all things that seemed fantastic especially in comparison to my previous experience…Imagine my surprise, or lack of surprise, when I turned it on, and again it was still not working. Parts were replaced, the beeping had stopped, but no one at the repair center had bothered to turn my laptop on to see if it actually was operating.

What I have currently now March 10, 2009:
A computer that turns on and presents a blank black screen that does nothing and a dead battery (courtesy of HP customer care). After 8 years of being a loyal HP customer this is what I am left with.

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12:40 am EDT
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HP no picture but sound

I purchased my hp pl4260n on july 2006. One afthernoon on november 2010 I was looking at tv and heard a pop sound and tv went blank. But I could still hear the sound and hear the channels turning. I paid too much money for it what is the problem. Help!

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6:53 pm EDT

HP hewlett packard's frustrating internet site & nonexistent customer support

I wish I had known about Hewlett Packard not having a 1-800 support number unlike most other big name computer brands, since you pay extra for the name.

When you go to their support site on the web you are run in circles until you finally get frustrated and give up.

If you want to email them to complain about their useless web support, you have to select a number of choices about what you want to email them about and again you are run in circles.

If you like complicated puzzle's, buy a Hewlett Packard PC and try to contact them.

It's harder than Chinese arithmetic.

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Kazzie Porter
The, GB
Apr 22, 2011 12:41 pm EDT
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HP are hopeless, when I filled out a satisfaction form and informed them of my grievance, they ask you to leave your telephone number but they wont contact you about your original problem. They are only interested in selling their products any problems you encounter after that is your hard luck. Their website is useless as you say you keep going round in circles because nothing leads to a resolution. Their customer after-care is non-existent as they hide.

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6:52 pm EDT

HP my next computer will definitely not be an hp

I bought an HP Pavilion 510c 5 months ago and it has been nothing but trouble. After a couple of months I received the message "operating system not found" rendering the computer unusable.

It was returned to HP who installed a new hard drive.

Upon its return to me I began having a problem on startup and upon rebooting where the screen it would just be blank. HP stated it was probably a motherboard problem and decided to send me a whole new 510C.

Guess what? It had the same blank screen problem. I have been instructed by HP at least 10 times during the course of all these problems to restore my computer to its original factory settings which means that at least 10 times I have had to reinstall all my programs such as my virus scan, etc.

This takes hours each time I do this.

My warranty runs out next month which I guess will be great news for HP --- they'll not only have received my money for the computer but now they'll be able to charge me for tech support.

My next computer will definitely not be an HP.

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chris
, US
Jan 17, 2009 7:52 pm EST

I just bought an HP Pavilion Notebook. I only had it a few minutes and I could not unmute. So finally I phoned customer service. I was with a rep or on hold for FIVE hours today only to find out that they need to make a recovery disk and mail it to me. I don't think I should need to deal with a recovery disk being shipped from India on the first day of owning a brand new notebook. What a disappointment.

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eniya
, IN
Nov 26, 2009 6:54 am EST

A year before i bought a HP pavilion laptop worth Rs. 43000. After the warranty period that is exactly after 1 year 2 months suddenly there was no power on.
I took my lap to a near by service center . They told that it was a mother board problem and they told me to take the lap to place were i bought.
"microsystems" ramnagar, cbe - place were i bought my lap

They told the same(mother board problem) . They gave me a suggestion either to "replace the mother board" which costs around [protected] or to get a "new laptop". they also added a point that" in case if i change the board they are not sure that this problem will not come again".

my complaint is ---
just a year before i got a new laptop, with no fault of mine my laptop was unable to use.
i need a correct solution for this problem.

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jiss thomas
, IN
Sep 03, 2013 3:03 am EDT

I have Purchased HP envy-m6 1214tx on 11th Jun 2017 from comuter park, changnacherry, kottayam, keralaL and that time HP was offering hp student offer in 3year warrenty and Rs4000/- pourchase offer on it, for which customer need to send bill, pack bar codes and ID proof to HP redemption cell and i have tried HP redemtion cell phone no. (011-[protected] ) several times but no one has picked up the the phone.
my redemption code is ( 6218556 )(generated when i registered online)
my redemtion cell is approved but not activating warranty time in 3 year and pourchase offer but yet i did not received the gift.kindly look into the matter
my clime approved in june 29th 2017
my redempion code: 6218556
model hp envy m6-1214tx
serial no: CND31608J0
My mobile no [protected]
My emil id jissthomas7610@gmail.com
near my courrier blue dart (686101)

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5:27 pm EDT
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HP quality and reliability

I have been an HP customer (PC’s and Printers) for many years. I had heard how Mr. Hurd had gutted a number of company functions to maximize profits and the impact on their product quality and reliability appears to be one of its first victims.
I purchased a C309a all in one printer a year ago. It failed seven months into the warranty period for a transceiver failure (wireless connectivity). HP sent me a new unit. Five months later the new replacement failed for the same thing. Since I was outside the warranty by a couple of weeks, I had to purchase my third C309a with an extended (2 year) warranty. In talking to one of the many technical support people I learned that HP does not do failure analysis of returned printers. They simply replace and move on. So if material or design issues crop up, they keep shipping the same problems. The third printer had the well documented “sleep” software problem. Once it went into sleep mode, it would not wake up with out a manual power recycle. I was unhappy with this third failure and this led to an escalation to HP’s Case Management program.
To be sure I would get a printer that worked, HP upgraded me to their C410a printer. The new unit was dead on arrival with a “carriage fault” that Tech Support could not rectify. I now had a bad C309a and a bad C410a waiting for HP to send me shipping labels to return them. This took two weeks. Once these units were returned to HP, a second C410a was shipped to me. I completed the set up on this fifth printer and was ready to print when the printer went into a mode that I could not get it out of. Tech Support spent an hour with me on the phone trying various possible solutions and then concluded it was a fatal firmware problem and the unit would have to be returned. I have been unable to print anything for over a month now.
One could conclude that when it comes to hardware and software, HP can no longer build a reliable color printer.
HP’s final disposition: They will refund the original purchase price as soon as I haul this fifth failed printer down to Fedex and they receive it. I am no longer an HP customer.
The other problem is the inconsistency of their “customer service” Every failure was handled differently.
At first they shipped a replacement printer as soon as Tech Support concluded my unit was broken. This changed to HP having to receive the defective unit before they would ship a replacement. Just waiting for them to send me a shipping document added a week to this process. Then they had Fedex come to my door to pick up the next defective printer. Now they will only refund my money if I haul this last unit down to Fedex and they receive the unit. When the third printer failed I had no box to return it. HP could not send me one and I had to pay to have it packed for shipment. I put this last (5th) printer in the original box, but their policy is now to ship me a box I don’t need or want to ship it back.
It is clear that HP has lost the quality and reliability recipe. The long waits (40 minutes +) for Tech Support or a Case Manager are further proof the company is in trouble. Buyer Beware!

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1:52 am EDT
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HP fraudulent warranty claims

On June 21, 2010, I purchased a tablet p.c. through HP’s Homestore/Paypal for $989.84. The tablet is fully covered by a supplemental “house-call” service plan that I purchased for an additional $331.19 in December of 2010. The “house-call” service plan claims to provide technical support and to protect against damage to the tablet. The “house-call” plan is advertised as providing the customer with convenience and peace of mind by claiming that a service technician will come out to my location within three business days of the reported issue if the problem cannot be resolved over the phone. In my line of work, like so many others, “down time” can generate a tremendous amount of stress while creating significant reductions in productivity and profitability. Therefore, I purchased this machine and invested in the accompanying, relatively expensive service plan so that I would have reassurance in the event that I needed tech support or if the unit was ever damaged.
On March 5th, 2011 my tablet p.c. screen cover was cracked when a peg installed in the keyboard pressed into the screen upon closing. Since the tablet is a touch screen device, my p.c. was rendered rather useless. I immediately contacted HP when I was told that they would send me a box and my tablet would have to be sent to a repair facility, then shipped back to me within 7-10 days. This option was completely unacceptable. First of all, I paid for and expected an in-home repair, with a three-day maximum turnaround time, as explicitly stated in the warranty. Secondly, I use the tablet for law school and for courtroom presentations so I cannot afford to have it sent away for over a week (+) while it is being repaired. Further, I have sensitive client data on the tablet that I cannot allow into someone else’s unsupervised possession, even in the process of repairing the tablet. It was for these reasons, in the first place, that I opted to purchase the much more expensive “house-call” service plan with the guaranteed three-day turnaround time service.
On the first day, I contacted HP and clearly explained my issue, but was met with constant “transfers”, “please holds”, “escalations to supervisors” and “accidental disconnections” which amounted to having to call back twice and spending over four hours on the phone that day. Ultimately, I spoke with Harish Prabha, a Level II Supervisor in HP’s Hardware Dispatch Department, who promised to call me back within 24 hours. I never received a call back from anyone at HP.
The next day, I called back to reiterate the urgency that my computer be repaired and to let HP know that I was very disappointed and frustrated that they were not honoring the warranty I paid good money for. The supervisor again insisted that they would not be able to send out a repair technician and there was nothing she could do. She said I would have to speak to a “case manager” in order to see if a technician could be sent. I informed her that HP’s choice not to honor the warranty was a breach of contract and also represented false advertisement. As many times as I was placed on hold, I heard the commercial for HP’s “in-home repair warranty” play no less than 5 times. The commercial asserted that a technician would come out to the home in the event a repair was necessary. This clearly reinforced the existing terms of the contract. After being on an extended hold, my wife saw that I was becoming increasingly upset so she recommended that I call back the following day and try to speak with someone at HP’s corporate offices.
The following day, I called HP corporate offices. I explained the situation and was assigned a “case manager” named Alexandra. Alexandra stated that this type of repair could not be completed in-home and that I would have to send the computer in. I then informed her that I had contacted local HP-authorized repair shops and they offered to fix the screen within 20-40 minutes. I asked if HP would reimburse me for the cost so I could move on. She declined and said she could send me the part for the computer, but that a technician was not available to come to my home for repairs. I told her this was unacceptable because I am not a technician and don’t know how/ wasn’t comfortable performing this type of repair.
Tuesday, I called HP corporate office again and Alexandra stated she would look into what she could do to get the computer repaired and then call me back. She never did call me back. I called HP back later that evening and was connected to Alexandra again. This time she told me she had good news; that she could arrange to have a technician come out to my office and fix the computer Thursday, March 10th. Although this was 5 days after the incident was reported, I just wanted my computer fixed and so we arranged to have the technician come out to my office that Thursday. I was still very frustrated after spending over 8 hours total on the phone, but I was glad to have the promise that I would have my computer back up and running in a couple of days.
Wednesday, however, I received a voicemail from Alexandra stating that there were no technicians available to keep the promise for the Thursday repair. I called back and she said the earliest possible date was Monday, March 14th. I reminded Alexandra of the warranty provisions that had already been violated at which point she absurdly said “the warranty is subject to change”. After reminding her that a warranty is a contract, and therefore not subject to change, I recapped all that I had been through trying to get my laptop repaired; I reiterated that I had already been extremely patient and that HP had wasted a lot of my time and done absolutely nothing. I told her I would have never purchased a $1, 000.00 piece of equipment backed by a $330.00 warranty if the company selling both would not honor its word on either. I told her that a “maybe Monday” would not work. I told her that I would be out of town for a conference Monday and asked if they could have a technician fix it in Cambridge, MA since that is where I would be for a week. She said that she didn’t know and made no attempt to find out if that suggestion was possible. I then informed her that if HP did not get the technician out as promised, so that I could use my laptop for class and work as intended, that I would be returning the machine to them. I then gave Alexandra three options: 1) fix the computer as promised under the warranty; 2) reimburse me for the cost of having it repaired myself; or 3) I would contact my bank to request a refund because of the obvious quality issues with both the machine and the warranty. Alexandra informed me that there was nothing else that would be done to honor the warranty and that I would just have to contact my bank if I didn’t want to wait the un-specified amount of time.
For me, this scenario represents the worst of the worst corporate philosophies toward customer retention and customer service. I gave this company my hard-earned money and numerous opportunities to fix a defect with the machine’s quality. I also endured hour after hour on the phone trying to make things work with the warranty repair. Ultimately, HP chose not to honor their warranty. I am very fortunate that the problem was with the screen instead of the hard drive whereby I would not have been able to transfer my data to another machine while searching for a solution (a solution that was supposed to be provided by the manufacturer, not the customer). I am just lucky that I am not experiencing a situation that could have cost me even more time and money than this one has. This ordeal was an obvious wake-up call that I need to immediately find another company to entrust with my business. My bank has my back on my complaint and is refunding my money. I am also following up with a formal complaint against HP with the Office of the California Attorney General for false advertisement and willful breach of contract.

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ShaunaF
, US
May 24, 2011 11:33 am EDT

I live in Colorado. HP is a terrible company and I wish I could sue. I bought a laptop from them in summer 2007 for $1100 after working three jobs to do so. It came with the one year warranty. Before that expired in 9/2008 I purchased a three year accidental warranty for another $369 and was told last week after being on the phone for almost THREE hours with their so called customer service that they could not help me ..but would help me buy a new computer. I t seems that they back dated or somehow took off the year warranty that the computer came with and applied my three year upgrade warranty to 2007 instead of 2008..any advice.. I am now without a computer until I can magically come up with extra funds in this economy!
Thank you
Shauna

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HP rip off

I recently bought an hp printer from costco. When I got it home and hooked up the application panel would not light up to perform any function (I. E. Scan, copy, print). I contacted hp and, after extesive troubleshooting, was told it could not be fixed on-line. They said they would give me a coupon to go get another printer. The coupon turned out to be a joke, it was for printer cartridges and other support items for this printer. Still don't have a new printer. Hp support ***! Hp does not care about their customers only the money!

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HP repairing

I started renting an HP laptop at $60 bi-weekly. Shortly after starting to rent it, the charger went funny. Sometimes it stops working. I like to take the battery out so I'm not overcharing it and zonking it out, so I like a working charger. When I took it in to complain, they told me I shouldn't use the charge chord. That it was only for traveling. It didn't make sense and they didn't make any effort to replace it. Then last week, the night I paid my 60$ payment, my operating system was erased. I took it in. They didn't give me a replacement loaner as promised. They did a poor job fixing my problem and I was sent home with it after only an hour. It kept freezing and was incredibly slow. Then this morning, the harddrive went. I was mad. So I did a little research. Why was my "brand new" laptop delivered to me without even a box or intrustion manuel. Why did it look dirty and scratched. Turned out the laptop they sold to me as a "new" laptop was someone's second hand computer. So I will have paid over $1500 for a secodn hand computer.
This morning I outright bought a brandnew laptop and I am returning the computer I have from EasyHome. I am a very dissatisfied renter.

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HP no refund policy for defective product

My husband and I purchased a laptop brand HP (the price QR3099 equal to
530 poundsterling)in Virgin Megastore in Doha, Qatar on thursday feb 17th, 2011
around 8 p.m.
As soon as we got home we set it up and turned it on. Immediately we heard a
loud noise of fan comming from the laptop.
Because the problem persist, we determined to return to the store the next day.

When we talked to the employee he said that we cannot return it unless there's
manufacture defect on it.
We explained the problem and asked the store to check it.
After a couple of days they told us that the problem fixed and the store cannot
tell us what went wrong with the laptop but whatever the problem was, it was
fixed according to the employee.

We went home and turned on the laptop and the EXACT SAME PROBLEM OCCURED. My
husband went back to the store immediately and the employee said that the loud
noise is normal.

NORMAL?

My husband and I have been dealing with laptop for more than 10 years and we
know it for sure that THERE IS something WRONG. The very loud noise (it sounds
as if the computer working very hard and the fan keeps sounding as if the
computer is trying to reboot. bear in mind we just turned it on and hasnt put
any file into the computer yet so the machine is not supposed to sound working
hard) is not supposed to be there! the store staff kept bluffing trying to make
us accept the condition of the defected laptop.

She refuse to refund our money and said IT IS THE STORE POLICY THAT THERE IS NO
REFUND OR EXCHANGE. IF IT IS DEFECTIVE THE CUSTOMER SHOULD SEND IT TO THE
SERVICE CENTER AND IF THE SERVICE CENTER CANNOT FIX THE PROBLEM THEY WILL
CONSIDER TO EXCHANGE THE PRODUCT. But what is the acceptable timeline To wait
until it gets fix? this is a brand new laptop we are talking about not the one
that has been used and suddenly get damaged! It should be THE VIRGIN MEGASTORE
RESPONSIBILITY TO DEAL WITH THE DAMAGED PRODUCT BECAUSE THE STORE CAN RETURN IT
TO THE MANUFACTURER!

I am very surprise of the staff statement since we haven't got any chance to use
it yet. It damaged already when we received it. We asked to talk to the manager
and she says the manager is away. I went there again by myself few days later
and still the manager is no where to find. Talking to the store employee is like
TALKING TO A TOMB ! all of them just repeat the "it is store policy...".
EVENTHOUGH THE PRODUCT HAS BEEN DAMAGED THEY STILL REFUSE TO REFUND? AND KEEP
SELLING IT? IS IT HOW THE VIRGIN STORE MAKE MONEY ALL OVER THE WORLD? This
is a LOW MORAL trading practise.

It has been 2 (TWO) WEEKS since I bought it and I have never been able to use
it.
The store still refuse to refund our money!
This is getting STRESSFULL because I really need the laptop ASAP. I will go on
vacation for a month start end of march which means that if I wait until they
fix the problem, it will be another 2 months till I can use it and I am sure the
store will use it as a ground not to refund my money back because it has been
over 1 month.

I am VERY DISSAPOINTED for the service I have in Virgin Megastore (I should
refer to it from now on as Virgin MegaTHIEF).
If I dont hear anything from the Virgin headquarter regarding my case WITHIN FEW
DAYS, I am so determined to write a CONSUMER COMPLAINT REPORT in the media here
just to alert other potential victim. Not only the media in Qatar but also
online media, I really dont want anybody to have the same bad experience as I
do. This irresponsible merchant shouldn't be out in the market.

I hope the virgin store can evaluate my case and do a responsible action to your
customer.
call me to my mobile : +[protected]

your VERY UNHAPPY customer
Yossi anas

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Update by YossiCurtis
Mar 11, 2011 6:08 am EST

ALL:
the problem solved with refund as an end. finally!

case closed.
thanks all for your comments and all involved in resolving my issue. including qatar goverment of consumer protection.

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m633
winchester, US
Jun 06, 2012 2:23 pm EDT

a horrible horrible experience i got hit s envy lap top i got the very best they had i paid out the ying yang and as soon as the 14 days are over the machine begging to get error left and right and i ask for my money back they told me its too late i got this person Desoray she told me she was the only point of contact and refuse to service me correctly and she has the worse attitude she is rude and mean she told me that this is her # [protected] x 93 she made it sound as her personal line but she then told me that a group # i still have to spend hours on the phone looking for her she is the worse ever PLEASE DONT GET ANY EQUIPMENT FROM THEM THEY ARE A LEMON COMPANY contact me i will show you document and email and the price and extended warranty and it did not help and once they have your money you lost it

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Peter42y
, PT
Mar 06, 2011 4:54 am EST

Hello : I believe you should join the virgin community worldwide and tell your story.

http://www.virgin.com/
Besides Richard Branson has a blog.

http://www.virgin.com/richard-branson/blog/
I wish you all the luck.

(Peter S. Portugal ).

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HP paper jam... can't get paper out

I attempted to copy a document and the printer jammed... Cannot get paper out... Printer won't work

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Marge Gunderson
Fargo, US
Feb 24, 2011 6:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Stealth Pilot, by the screaming capslock temper tantrum, I think you can safely infer he's done absolutely nothing to help himself, and will be of little use to tech support if someone holds his little hand long enough to get him connected with the actual company.

It constantly astounds me how many people manage to get through the registration process of this site and still are utterly clueless that they are not anywhere near the company they're screeching and whining about, and that their pathetic complaint is going nowhere.

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Trvkell
Cottonwood, Ca, US
Feb 24, 2011 5:56 pm EST

Try this: http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3645097&lang=en

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HP “hp plasma lawsuit”

We bought an HP 50 inch plasma in 2017. Recently as we were watching it there was a very loud popping sound and it went out. has not worked at all since. We called Best Buy about a repair and they gave us a number to call. The man who contacted us back said they do not work on HP's and that they have not been in production since 2017, that the parts were difficult to find. We than called HP. They wanted a credit card to even discuss it, than they said that for 700.00 they could refurbish it...right. So, we have this 1800.00 T.V. that was supposed to be "top of the line" and Best Buy kept harping om how this thing would work for over 60, 000 hours. Considering we work 60 hours a week and don't keep the television on all of the time, it fell WAY short of that promise. We also have heard that there were specific problems with these televisions, as I am registered with the company they made no effort to contact me and offer any kind of assistance knowing there was a problem. I would think at the very least they would offer the refurbish for free or at the value of the parts which should be way less than the 700.00 they want. I bought this brand because I have always had H computers and was assured I was buying another great HP product... NOT. I am very disappointed and would very much like my money back.

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myhury
arlington, US
Feb 09, 2011 8:42 pm EST

Was watching tv the screen went black was able to hear the sound without a picture had the tv for a year im so upset

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Shannon36535
Foley, US
Feb 09, 2011 10:37 pm EST

Plasmas dont last long. usually about 2-3 years. Was yours moved recently and did you buy an extended warranty with it?

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HP ink error message when there is ink

I bought this printer about 8 months ago or less and have hardly used it, mostly because approximately 70% or more of that time, it has not synced to my computer for me to use. It is an office printer but just myself using it and my kids have been able to squeak out a few reports on it. So an ink message comes up and I am shocked it could be out of ink when I haven't even been able to use it. Took a screen shot of the ink level and it does not look ready to replace to me. Without replacing it though, the printer ceases all function such as scanning images. This is really irritating. Want my money back so I can get a printer that is not an ink scam.

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HP ink problem - false advertising

The HP I have is awful - its a printer, scan and copy unit- no fax option- no cable comes with it- to hook it up- it's a desk jet 1055 and eats ink like no ones business. DO NOT BUY THIS, unless your made of money or have a ink factory in your backyard. NO JOKE- there is no remedy for this printer, HP has tried to make it meet the yield and has failed, and even sent to me- as a professional courtesy 2 free 61XL ink units, and they failed as well- by almost 69% to 75% - bad average!
Even the replacement cartridge called 61XL which I can't find anywhere- that were sent to me by HP after I sent a firm letter to them about this rip off - yet even the HEFTY 61XL black ink still only pumps out 300 to 350 pages, when its yield claims to be 480 pages and I'm not printing the library of congress...where the average 61 cartridge prints less than 77 pages...forget about it- with a claim of 190 pages -yield, and I made all the adjustments that HP required me to do- but HP keep's this info to themselves so you go broke buying ink - until you wise up and complain or ask tech support.
So back it goes to TARGET before I'm stuck with it, and back to my still working OLD 5510 all in one printer- scan- fax- copier, and the ink for this printer in a duel pack is $61.00 at Target, one color and one black ink authentic HP ink, comes in a box- yield is 500+ pages for the ink and it's right on the money - why did I change- I have no idea, guess I wanted new technology and cheaper ink - well it's true that the 61 HP ink is less expensive - $13.99 for Black- and the color one is $19.99, but you'll spend half of your working life replacing the ink, for it's not up to par. BAD DEAL- if you're looking - don't buy the 1055, its a big mistake and a rip off. I have contacted HP in the past and the problem still persist- I am going to return this unit, for its deceiving and this raises an inference of deception to get you to buy more ink, and HP is well aware of this issue and has taken no corrective measures to inform the public of the ink issue - one has to be an investigator and use you own due diligence to remedy the issue - yet there is no remedy the unit is not good and very expensive to use as opposed to other units by their competition or staying with older HP units that use ink correctly and meet the yield almost to the exact page count, this is a downturn economy after all and I view this is as ploy by HP to make more money off an inexpensive printer-that mind you has no fax capabilities that uses INK at an ALARMING RATE. RIP OFF and NOT FAIR BUSINESS PRACTICE, very disappointed.

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Update by JAMES OSTROWSKI
Feb 14, 2011 6:21 am EST

The HP I have is awful - its a printer, scan and copy unit- no fax option- no cable comes with it- to hook it up- it's a desk jet 1055 and eats ink like no ones business. DO NOT BUY THIS, unless your made of money or have a ink factory in your backyard. NO JOKE- there is no remedy for this printer, HP has tried to make it meet the yield and has failed, and even sent to me- as a professional courtesy 2 free 61XL ink units, and they failed as well- by almost 69% to 75% - bad average!
Even the replacement cartridge called 61XL which I can't find anywhere- that were sent to me by HP after I sent a firm letter to them about this rip off - yet even the HEFTY 61XL black ink still only pumps out 300 to 350 pages, when its yield claims to be 480 pages and I'm not printing the library of congress...where the average 61 cartridge prints less than 77 pages...forget about it- with a claim of 190 pages -yield, and I made all the adjustments that HP required me to do- but HP keep's this info to themselves so you go broke buying ink - until you wise up and complain or ask tech support.
So back it goes to TARGET before I'm stuck with it, and back to my still working OLD 5510 all in one printer- scan- fax- copier, and the ink for this printer in a duel pack is $61.00 at Target, one color and one black ink authentic HP ink, comes in a box- yield is 500+ pages for the ink and it's right on the money - why did I change- I have no idea, guess I wanted new technology and cheaper ink - well it's true that the 61 HP ink is less expensive - $13.99 for Black- and the color one is $19.99, but you'll spend half of your working life replacing the ink, for it's not up to par. BAD DEAL- if you're looking - don't buy the 1055, its a big mistake and a rip off. I have contacted HP in the past and the problem still persist- I am going to return this unit, for its deceiving and this raises an inference of deception to get you to buy more ink, and HP is well aware of this issue and has taken no corrective measures to inform the public of the ink issue - one has to be an investigator and use you own due diligence to remedy the issue - yet there is no remedy the unit is not good and very expensive to use as opposed to other units by their competition or staying with older HP units that use ink correctly and meet the yield almost to the exact page count, this is a downturn economy after all and I view this is as ploy by HP to make more money off an inexpensive printer-that mind you has no fax capabilities that uses INK at an ALARMING RATE. RIP OFF and NOT FAIR BUSINESS PRACTICE, very disappointed.

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HP lottary fraud

I got a mail from hp Online Draw
reply-tohp Online Draw that I won a prize of a big amount and I need to submit my details. After looking this site, I found that the same user has been sending the sam set of frauds to more and more people. I attached here with the proof documents.

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R0ckatiel
, US
Mar 04, 2011 6:00 am EST

You do realize that Hewlett-Packard and Microsoft have nothing to do with this, right? You're quite new to the scam world.

HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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