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Hp Laptop Computer / do not honor extended warranty

1 United States Review updated:
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Bought a laptop computer for my daughter. The display flickered when brand new sometimes staid on and sometimes intermittent problem or went dead. I got the feeling it was a open box items as I felt it was not properly or neatly packaged. We went to Fry's with the unit only 1-2 months old to address this problem. I had paid for extended warranty when I bought the computer they told us to send it ourself to the manufacturer. I had to argue with the manager that I had bought extended warranty and then he finally agreed to take the unit for repair and told me it 4-8 weeks. Now it is almost 6 weeks and no laptop computer. This company is a complete joke, I think they sold us a return from another customer and to add injury to insult did NOT honor extended warranty. I will never buy ANYTHING from this horrible store again and remind you if you buy a large ticket item there you are taking unnecessary risks and YES even if you buy extended warranty... This outfit is just a joke.

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  • Th
      30th of May, 2011
    0 Votes

    Call their corporate office and ask for John, David or Randy Fry. You should be connected with the Executive Asst.. Register your complaint. Your laptop gone for 6 weeks at a minimum is incompetence and borders on theft. You wait any longer you might have a claim in Small Claims Court. Contact your State's Division of Consumer Affairs. Always good to have someone in your corner.

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