Sub: _ Replacement of my product
Being a Educated customer I Preferred the brand, but that was the biggest mistake in my recent life, my friends & colleague Suggested Some other brand but I Zeroed in regular name HP
Above of my feelings is because of a Laptop which I bought recently Vide Product: compaq Presario V3000, model no: v 3424 AU From your retail counter named: origin Infotel Ranchi
But Just within month It Started malfunctioning. Being a professional I was using it as a professional dose, but It has Embarrassed me in front at my Customer several time by Showing problem message “crash dump”. But few days back It stop responding, there was no display at all, after that I take this product to yours Service center. Where they decide to replace “Main board” after examining the product, which take almost 4-5 days. Just day after replacement of “main board” drivers & other things are not working properly, I again rush to service center where l was told that the “Bios” is needed to be upgrade. It again take time. After few days WI-FI was not working again at Service center they assured me that they Replace “WI-FI” card ASAP, That take Five days. Now on today it Stop responding again & Your Service center wish to help me by replacing “main board” again. When I told them that what will l do after six month’s When My warranty/insurance is not covered, they Suggested me to take” Extended” warranty for next two years ????
Above all Complaint are made Vide Job no: 600l at. 16/4/2008 & Job no:6131
Buying a Laptop marked HP is giving a bad name not only to the company but also to me. my friend & customer Started mocking me and my Laptop which is the HP we both have become a laughing Stock for them.
NOW I really Don’t have any other option to just Replace The Laptop & keep my faith on “HP” or moving to “consumer Fourm”
I hope you understand my problem & try to resolve it ASSP
Shashi sagar verma
HI-148, HARMU HOUSING COLONY,
RANCHI, JHARKHAND, INDIA
Attachments: All necessary Document related to my Laptop
1 Origin Infotel (point of purchase)
2 Raj Kumar
3 Digital care