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HP Complaints Summary

233 Resolved
529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:20 pm EDT
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HP poor product / poor service

I purchaesd a Hp laptop on3/27/09 . 3m0. later a black spot showed up on screen, then the whole screen went to vertical lines, Wks and countless e-mails, phone calls. They refuse to fix there crappy product. I bought the extended warrenty from Office Depot, But guess what? they will not honor it either. I have never been talked down by some one as the hp service center. They wanted to charge me 435.00 for a new screen that is 3mos. old. I pd. over 800.00 w/warrenty. I did not fall for that crap, Only wish I found this web site before I bought a lap top. Oh did I mention this was my 2ed & last Hp product i will buy. However I will visit any site I can to complain.

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ta to cme
, IN
Sep 20, 2011 6:32 am EDT

I so shocked to get so bad product from HP. In my office at Gorakhpur HP inkjet Advntage printer model K109a with sl. no. CN11QF32S7 has been supplied in the month of march 2011 . I never found so Terrible products and worse service.
my e mai- tatocme@yahoo.co.in

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hpbusinessmodel
Fayetteville, US
Jan 04, 2011 9:52 pm EST

Thanks for the forum. I’ve purchased 2 desktops and 3 Notebooks from HP for me and my wife over the past five years. Each time we’ve “upgraded” it had been in response to a crash that I couldn’t recover (I’m not a computer SME). The techies (GeekSquad, etc.) each time recommended purchasing a new mother board, which in the end was not the best course of action for us since a new computer cost only a few hundred more than the “necessary” upgrade. It wasn’t until today after getting a “code purple” on my desktop that I researched and understood that HP (under a MicroSoft thumb) actually incorporated code (antipiracy) that would disallow modifications or upgrades…not even additional memory! And so today I lost a ridiculous amount of work and had to purchase then install (actually re purchase and re install) multiple programs after doing a system restore. During my two hours on the phone with HP tech support I was finally able to get them to understand that all I wanted was a phone number to lodge a formal complaint…I ended up having to spell each letter of each word of each sentence using alpha-numeric designation (gotta love outsourcing). They only continued to quote that my warranty had expired and there were no other numbers for customer service. Of course the “error” has nothing to do with the warranty and HP is required to fix the problem as a result of a lawsuit. I got nowhere. Wow! HP Customer No-Service (to quote Clark Howard). I wish I’d known years ago that HP had lost a lawsuit over this…I’d have never continued to do business with them. And now I will tell everyone to steer well clear of HP now that I know it's okay to hold on to a computer for a few years. Five computers in five years and the two we have left are still subject to HP’s hugely successful business model: sell systems that require frequent updates which when installed damage the hardware or negate the operating system forcing the consumer to purchase additional hardware that shuts down the entire system requiring the consumer to purchase a complete new system…rant over.

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HAR JEET SINGH
, IN
Dec 21, 2010 4:25 pm EST
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hp service centre in okhla are not replacing defective tft even after repeated complain s and they always say it mechanical damage and write awaiting pending decision there are many tft brands in market do not buy hp products there after sales service under warranty is very poor buy LG, samsung, dell tft, and hcl, acer for a trouble free service . they attend telephon call of customer . unqualified technicians are routed to attend the complains for hp product repairs-- HAR JEET SINGH EMAIL ID hjsingh11@gmail.com

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pjwood48
Humansville, US
Nov 27, 2010 4:42 am EST

I bought an HP desktop 2 years ago. About 2 months ago it started shutting down without warning. HP replaced the motherboard, power source, and fan. It quit shutting off but now freezes up 1-2 minutes after startup. It works fine in safe mode. HP decided it was a problem with the wiring in my house. I did a system recovery and it has a configuration error - code purple. HP says this is a critical error. So now I've been waiting for a shipping label for over a week so I can send it back to them again. I am thoroughly disgusted with HP and will never purchase another product from them.

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catmiao
, MY
Feb 06, 2010 12:56 am EST

I have very support HP Product, my office have bought few HP Printing Machine, even few months back i spend about RM 1.2 million to buy a HP UV Printing machine.

Unfortunately They give me a bad service on servicing machine, actually i have one of the machine HP 8000, almost half year we cannot using it because of the problem, after that we immediately calling HP people come over to fixing it.

They have coming once to fixing it, but useless. Until now i still cant see have anyone come over to do servicing.

HP company can say known well by whole world, sure servicing will be much more better than other company. but this so ridiculous, small matter also cant make it, even cant compare v a small company.

Hope who read this pls revert to me, and try to improve your serve line, thanks you,

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Cobus Viljoen
Wokingham, GB
Dec 15, 2009 6:20 am EST

I will never buy an HP product again. We bought an HP Photosmart printer in the Middle East. Subsequently we moved to the UK. Surprise. Ink cartridges bought in the UK do not work in the printer because HP regionalize its printers. Its more than a year now and the issue is still not resolved. Now HP demands that I purchase a service voucher before they will even talk to me. This is not a warrentee issue. It is simply HP who has to solve a problem caused by its own stupid policy of regionalizing printers. It is called customer service!

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WPB Duffs
West Palm Beach, US
Aug 03, 2009 10:43 am EDT

Terrible products and worse service! I AGREE!

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5:13 am EDT
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HP regarding very bad experience of product and service centers

sir,
i want to register a complaint regarding bad experience against your company HP, as i have purchase a laptop( 5630s) on 08.07.09, after using one week i found that the left speaker, and some keys of laptop are not working, after one week on 16.07.09 i make contact with service centre addressed "IInd floor, dayal chamber, 3 way road opp. krishi bhavan, ram moahn rai marg, lucknow- 226001, PHONE NO. [protected]/4051005". They were committed me to give my laptop back after repair on monday 20.07.09, but since monday to till now i am contacting to service center, and i also visit number of day but, they are not repair my laptop, they are making number of excuses from monday.
so i have request to you please help me, and solve my problem so that i will able to make my believe on HP.

THANKS YOUR CUSTOMER
Santosh kumar
12/531 indira nagar lucknow
contact no. [protected] complaint no. on service centere- RHP- 3774

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1:45 pm EDT
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HP customer service horror story

I have an HP notebook computer covered under extended warranty, which my business depends on. I have never experienced such poor support with any product as I have with this computer. We have spent well over 100 hours dealing with HP and its representatives and repeatedly reinstalling our software and data, only to have it fail again. And, months later, I still don't have a working computer.

In early 2009, the computer started experiencing problems, which got steadily worse--to the point where it began shutting itself off while on AC power. Our warranty covers support at a local HP-authorized repair shop, so we took it to one. Over several visits, they replaced the motherboard, CPU, and heat sink. The last step solved the shut-down problem, but they also identified a hard drive problem. By then they had lost so much money trying to fix the computer that they told us never to come back.

So we called HP, which sent us a new hard drive. After we got everything reinstalled, the computer started blue-screening and also developed intermittent booting problems. Eventually, it wouldn't boot at all.

We called HP, which sent us another hard drive. That did get it to boot, but the bluescreens and bootup problems soon returned and got worse over time. Soon we again had a computer that wouldn't boot.

HP then insisted that we had to send it in to them, even though we had paid for local service. Since we had no other options, on July 2 we sent it in. When we got it back a few days later, we found that all they had done was to wipe the hard drive and reload Windows. It still wouldn't boot.

We called again, were told the problem would be escalated to a higher level, and waited for the next box to arrive. However, they sent the box to our old address, which we had left 9 months ago! Clearly, they had the new address, because the first box had arrived correctly. When we called to find out why we hadn't gotten the box and learned what they had done, we asked them to remove the old address from their records. But they said they couldn't do that. (How can that be?)

We got another box and sent the computer back. When it came back, we learned that all they did was replace the hard drive (that's the 4th hard drive, if you're counting). Yes, I could spend endless hours again reinstalling my programs and data--but if all previous hard drive replacements didn't solve the problem, why should I expect this one to? And yes, they claim to have "tested" it--but supposedly they had tested it the first time they sent it back. Besides, the blue-screen and bootup problems don't happen right away: they start appearing a few days later and get worse over time. So, given that the hard drive replacement is the only fix they made, and it hasn't solved the problem any of the previous times, I am not inclined to put in endless more hours getting my programs and data back on the system, only to have it fail again.

My business has suffered terribly due to being without my computer for several weeks, not to mention all the time we've lost reinstalling programs and data on what basically is a computer that can't be fixed. I asked HP if they could send me a new computer, but was told that wasn't possible, because it's past the first year of ownership.

I called their corporate number and asked to speak to someone in the president's office. Instead, I was routed to their "Executive Customer Service" department. The person I spoke with there told me I could expect a call back "in 24 to 48 hours." I'm still waiting.

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5:30 pm EDT
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HP horrible

It took me an entire week to finally settle on a laptop from HP

So i decided to shop from the company itself ... big mistake!

I live OUTSIDE of the US. I didnot know that HP has a no accept orders policey from outside of the US.

The site was easy to get around. I was able to customized my laptop - which was a plus, get a $150 rebate, an additional 30.00 plus free shipping!

I entered my cc number along with a US billing address, to be shipped to a US address where I would pick it up during my vacation. After pressing the submit button... I got a notice saying... sorry we are unable to accept your order.

Wondering what went wrong... I contacted my bank who told me that hp had rec'd the approval code. So here was my dilemma - almost $800 was on hold from my bank (they can take my word that i would not be receiving the merchandise)- and i would not be getting the laptop. So i tried to call HP- but all called originating outside of the US are BLOCKED - great for a company who claims to be global.

So i got on live chat and spoke with a representative - and thus the nightmare intensified. I tried to explained to the agent that I needed an e-mail from the company stating that the order was not going to be filled- the Bank needed proof that they would not be billed for a laptop.

I got scripted responses that did not address the problem at ALL - I was given phone numbers to call - that were not going to go through because of my location. I keep insisting that ALL I needed from the company was an e-mail so that my bank would release my funds - To no avail.

It is obvious that HP are not hiring intelligent personnel to speak with customers. To date this matter has not been resolved.

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11:44 am EDT
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HP hp plasma lawsuit

We bought this HP PL4260N TV on September 3, 2006 at a Best Buy in Denton, Texas. On Tuesday, July 14th, 2009, my Son, Casey, heard a pop and the screen went black. He could still hear the audio. I immediately searched the internet for any solutions. After doing that for a couple of hours, I called HP Case mgmt from a number I found on a forum, [protected] Ext 79 and talked to Tera and said that this was the last step, there was nothing he could do and when I asked to talk to his supervisor, he said that his supervisor doesn't take any calls from the public. He then told me to call the HP Tech Support, since I should have done that first to get a ticket number. During the course of the conversation, this HP tech support person told me that "It sounds like the "Y sustained board has gone out." I said I understand that this is a known problem and he said, "Every 50 or so TV's manufactured missed a solder." He asked me if my model's product number was EK430AA and I told him no it was EK429AA. He said that number wasn't in the known range. He told me that up until Jan 2009, HP was extending the warranty, but not longer. He told me that sometimes TV's just get overused or overheated and that can cause the Y Sustained Board to go out. I asked him that HP extended the initial warranty because of this problem, so why wasn't I contacted because my son and I filled out the warranty card? He didn't know. He told me that I could buy the $629 extended warranty and then a HP service person would have 3 tries to get it working, but this was not a guarantee that he could get it working. If the TV couldn't be repaired after three visits, then I would only owe $369.00 and I guess I would have to wait for a refund of my $260, plus I would have a HP TV that didn't work! I repeated this procedure three times back to him to make sure I understood that my $629 wouldn't guarantee a working television. He assigned a ticket number. I thanked him and hung up. I then sent a letter to the HP CEO, Mr. Hurd When we bought this tv, my son opened a Best Buy Credit card account that day to help establish credit and opted for the interest free 3 year plan. We still owe $223 on this defective $2000 television, since it didn't last 3 years yet and we are sick about it. I found on the Samsung forum that a plasma TV should last about 60, 000 hours. This TV, if left on 24 hours straight (which it wasn't), lasted 25, 000 hours. Hewlett Packard should be ashamed! If you know of anyone else with this HP tv problem, please direct them to this web site. http://www.HPplasmaLAWSUIT.info Hopefully, we can have some recourse for this defective product.

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Sparkey
, US
Oct 12, 2011 7:47 pm EDT

I also have the exact same problem. We purchased out HP Plasma 42" TV model no. CPTOH 0602 in 2007, for $17000.00. from Best Buy. Last night it went POP, no picture, just sound. From what I have read online HP are well aware of this faulty TV and are washing their hands of it, consumers are left high and dry with no recourse, other than to pay HP even more money to "TRY" and fix it. Never again will I purchase from HP, they are crooks!

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ZNN
, US
Aug 18, 2011 2:35 pm EDT

I have a HP PL 4260N plasma TV and it has sound but no picture, I purchased this TV in 2007, last night
I heard a pop and then lost the picture. This is the only HP item I own and it is the last.

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klerma
Madera, US
May 05, 2011 2:09 am EDT

The lawsuit website does not work, anyone know a new one.

kimlerma@comcast.net

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cjotanovic
Troy, US
Sep 28, 2010 10:12 pm EDT
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I have HP PL4260N plasma TV with the same problem .Screen is blank but sound is fine .My TV went out week ago .Called HP and they are asking $629 for repair.Life time on this TV should be 60, 000 hours I do not have more than 1500 hours .Light bulb that I pay $2 has longer life time. I am not into trowing my money away.Please let me know what we can do ?
C.J
cjotanovic@gmail.com
Phone [protected]

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M. Ski
Winder, US
Sep 12, 2010 8:39 pm EDT

I have a pl5060n with the same problem. It is a EK430AA I never got a card in the mail on the problem. Mine just went out 2 days ago. I am wondering if it is the Y board and what one upper or lower? I have also heard the it could be the Z board?

M.K
mskiinga@yahoo.com

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Mrs. Fustrated
Hyattsville, US
Jun 20, 2010 10:27 pm EDT
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i have had the same problem as the above and was told the same thing. i have been quite hesitant to pay the money to fix it when there is no guarantee it would be fixed. bottom line is i want an adjustment or full refund for fraud or faulty products. i purchased my plasma screen in 3/2008 from best buy and i two did not choose to get the extended warranty it's a television i have other televisions in my home that don't have half as good a reputation as HP and they are working fine more than 10 years and here it is HP plasma cant work past two. i followed the directions by plugging it into a power surge and it still stop working. i want a resolution to this problem. I am not into throwing money away i can't afford it.

phone: [protected]

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CFAS
West Valley City, US
Oct 16, 2009 4:02 pm EDT

I have the same issue with my EK429AA PL4260N and the life of 60, 000 hours is half bright, and it refers to the plasma screen, not the components that bring the image to the screen.

D.R. "Doc" Young
Do Not Buy HP - www.computer-firstaid-services.com/hp/
Computer-FirstAid-Services.com

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7:09 am EDT
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HP replacement

Company information:
HP India
India
www.hp.com

WOT IS HP LAPTOP LIFE IS IT 1 MONTH OR 6 MONTH?

I had purchased a HP Pavilion notebook (model no. dv2000) for about 58K INR 3 years back.

After one Month of my purchase of Hp laptop it start creating prob... in hanging, mouse pad and key pad prob.. i visit many time to service centre in Ludhiana city many times but my problem gets linger on and on, still i had same problem wot shud i do now, , shall i go for greavence cell or customer court.
HP laptop give me hell lot of pains, every time service centre said me your Laptop get ok after installing window and after getting service on time but still i am in such a prob.

This time i want my laptop get repaired whitout any cost or it sud be replaced other i am gonna file a suit a case againt HP.
Give back soluction of my complaint ASAP.
This is my last mail to HP after i ll knock door of court

Regards
Rishabh
[protected]
sethi.[protected]@gmail.com

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2:48 pm EDT
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HP system burns out in two-yrs (ironically shortly after the warranty expire)

Dear Sir or Madam:

As a loyal HP customer, I bought a HP lab-top [Dvd pavilion 6000] about two years ago thinking I was set for a good 3 or 4 years, and boy was I so wrong.

The nice looking HP worked great for two years until it suddenly died on 7/12/09, with no previous symptoms/indicators, it will no longer boot up, it powers up, lights turn on, but the screen stays black.

I became very agitated because the warranty expired so I started searching the internet for solutions. However, I found that thousands of HP lab-tops are having the exact same problem! This problem seems to affect the entire HP Pavillion dvd-6000 model, the TX 100 family, and other pavilion models.

Upon my search I found out that no matter what cooling pad you use it still gets really hot. Well, that’s the problem, it seems that the defective Nvidia chipset is overheating and after some time (Ironically shortly after the warranty expire) it dies, rendering the lab-top unusable.

While having thoughts about taking legal action, I decided to contact a HP representative, their answer were surly what I was expecting, they indeed acknowledged the problem, and stated that it was a recall on the model, but once I made them aware that the warranty expired I was told that it would cost ($398.00) to have the problem resolved.

Can you please help investigate the matter to avoid being taken advantage of. This is clearly not an user cause issue!

Thank you in advance,

Lewis Terry
[protected] or [protected]@hotmail.com

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HP free catridge with printer 1319f

Dear Sir,

We bought HP Printer M1319F laserjet (serial no. CNHZ8C9HL8)- bill no. 5376 dated 7.5.2009 from Laptop & accessories point bangalore in SP Road contact person Mr. sanjay - [protected]. At the time of purchasing we are told & shown the booklet that there is a scheme that free cartridge will be given. it is also insured by Mr. Ramesh of HP Company. Contact no. [protected].

But till date we have not got any cartridge & now after 2 months, they are telling that there was no scheme.

Please take the nesccessary against the dealer & HP employee and arrange to send the free cartridge.

Thanks,

Rds,
Ashish Bansal
[protected]

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HP hp plasma lawsuit

The HP 42" plasma TV went black but you could still hear sound. I called HP Technical folks and was informed that they found bad y sustain boards and depending on the serial number it would be replaced. When I gave them my serial number they said it was not on the list. Then they informed me for $629.00 they would take 3 attempts to fix the TV and if they couldn't, they would return $300.00. The Technical person assured me it was the y sustain board.

HP is ignoring this problem and not notifiying people who bought the
TV's that the y sustain board breaks only after 2 years or so.

http://www.HPplasmaLAWSUIT.info

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breton
Chalmette, US
Jan 11, 2011 5:13 pm EST
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Lawsuit? Sign me up Chalmette Louisiana---lgj8274@yahoo.com

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breton
Chalmette, US
Jan 11, 2011 5:12 pm EST
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Sign me up live in louiaiana my tv sound on picture hp plasma lgj8274@yahoo.com

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angry in Mass
Pittsfield, US
Dec 16, 2010 5:06 pm EST
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The point is that this is a known problem with these TV's and hp failed to do anything about it.

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angry in Mass
Pittsfield, US
Dec 15, 2010 3:51 am EST
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We have a 42 inch hp plasma tv. It was repaired for free one time because of little red pixels that got worse over time. After arguing with them for some time they finally sent a repair man for free. That was about 3 years ago. About 3-4 months ago. picture went black and I had sound. I then had no sound after a little while. maybe because of unplugging the cable. Who knows. All I know is HP no longer makes TV's and Im trying to fix this piece of crap now. I havent called HP back yet but Im about ready to throw the tv through the companies window because I know Ill never get them out here to fix it again.

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Tbayrenee
Tampa, US
Aug 31, 2010 7:06 pm EDT

http://h30434.www3.hp.com/t5/Other-HP-Consumer-Products-and/42-quot-TV-PL4260N-picture-just-sent-out-still-have-sound/td-p/111179/page/5

Same Hp PL4260N 42 " same issue. Watching a show today after almost two years(this was a floor model for one year prior to purchase for $1100) Just lost picture but sound is perfect. Tried all the resets and unplugs. BS

Fuse? Ysus Board? whatever ! I don't care. HP knew there was a defect, continued and sold more of the models and tried to upsell a warranty that doesn't cover the issue. THey admit it and the internet threads and boards confirm it.

I too, now have a 42" radio. I will replace this with a Sanyo or Toshiba or other foreign brand for $800 before I spend a dime to fix this POS that HP admits my only give another 2 years. I have an old 60" projection tv that has lasted 12 years without issue. DO NOT BUY HP

Lawsuit ? Sign me up in Tampa, FL - tbayrenee@aol.com

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stacyk
, US
Mar 30, 2010 9:31 pm EDT

I totally agree except one thing...I was told 3 attempts and if not fixed would be 369.00. Is there truly a lawsuit? I would like to add my name to the claim. If there isn't I do have a few people I know who are attorney's...not sure they can/will file the claim but they can point all of us who have been Scr%^$ed over in the right direction. It''s truly sad. Our country wonders why we go foreign. Support your product, take care of loyal customers and be accountable! It's simple really.

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HP hp plasma lawsuit

I purchased a HP PL4260N 42 inch HDTV in 2006. On July 12 2009 the screen lost its picture. After extensive research it is apparent that this is a manufactured defect. Since the product is out of warranty, the cost for repair is $600. This is one half of the purchase price. I beleive that HP needs to either replace the television or make the repairs at no cost to the consumer.

Sincerly,

Patrick Carr

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Dquernheim
Houston, US
Aug 11, 2009 10:48 pm EDT

I too have the same problem and the tv was out of warranty for less than 3 months.

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HP defective / subpar parts used

I purchased a 42" Plasma television model pl4260n made by HP from Circuit City, apparently HP used subparts for the manufacturing of this television because it only lasted little over two years and I have read forums of people having similar complaints and HP refuses to replace the parts free of charge or replace the TV altogether. They knowingly deceived consumers to enrich their pockets at the expense of quality and their loyal customers.

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HP hp plasma lawsuit

As a consumer, you hope that someone is watching out for defective products being produced by companies and then sold to unsuspecting consumers, especially, when the manufacture KNOWS the product is defective!

That's exactly what is going on here! HP knowingly sold through its retail distribution network, companies like Best Buy, in my case, TV's that had faulty circuit boards. One day your watching your TV and the next day all you have is Sound with No Picture after a Loud POP. My TV was registered because when I bought it, the remote was missing. HP sent me a replacement remote but never mentioned that I only had until Dec 2008 to make a claim for the TV I purchased to have the bad control board fixed. I'm sure it was a Customer Service Oversight because now that its out of warranty HP says they can't do anything about it. We'll, I just spent over $1, 500+ on a LEMON.

When my TV actually stopped working I sent an email using the HP website to let them know that I had a service issue, explaining in detail what happened. I never heard back from anyone! NOT ONE PHONE CALL or even a return EMAIL. That's what's completely wrong with BIG BUSINESS TODAY. They just don't care! The attitude is... we have your money, what are you going to do about it. What are "you" going to take us to court? It will cost you more in court then the TV is actually worth. They count on consumers to JUST GO AWAY through ignored complaints. That's the NEW AMERICAN WAY - BUSINESS MODEL. Would'nt our parents and grand parents be so proud to see where we have come as a country.

I tried to figure out how to fix the TV myself by using the Internet, that's when I found so many other people having the same exact problem. All of us were either ignored by HP representatives or told that we would have to pay $600+ to "MAYBE" fix the problem with no guarantee! What kind of solution is that?

Stay away from HP. I worked in the computer and Internet business in the 90's, before Al Gore invented the internet but that's for discussion at a later time; HP made Computers that over 75% of them were defective out of the Box. Some experts said over 90% didn't work. In our business you purchased IBM products. Its obvious that HP has not learned from their past misfortunes. NOW, HP is giving other Retailers Like BEST BUY, where I purchased 3 of these TV's a bad NAME. Best Buy is not going to get my future business. I feel that they must have known that these TV's had issues and never mentioned it to me.

Where is the FTC, Attorney General, or the Consumer Protection groups?

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kconnolly
Saratoga Springs, US
Jul 14, 2009 7:44 am EDT

The TV failed after 2 years due to a faulty board that HP knew about. When we first called in March of 2009, we were told that HP had fixed the problem for no charge until Dec 2008. However, you had to know about the faulty board. They claimed that they posted it on their website. However, we had no reason to suspect there was a problem and go to their website. My point to them was that they had my info from the warranty card that I filled out when I bought the tv and they could have notified me by phone, mail or email. I tried elevating within HP and got nowhere. I even asked if they would just send the board and I would have the distributor fix the TV. Still notihing...

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G BEARD
Henderson, US
Jul 20, 2012 6:24 pm EDT
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LG makes all that junk. If you stop buying HP they don't care, because most brands have their parts in them.
If you buy Sony at least they have Samsung made-in-China parts in them. I heard LG just got fined $1.5 billion for price fixing displays. Those junk displays get damaged if you touch them too hard with the back of your hand. If you can't buy a display cheap enough and have it installed, you'll go buy another brand they make. Right? International Monopoly, for sure. How do burnt customers get some of that consumer fraud payback?

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kcardoza
, US
Dec 05, 2010 11:34 pm EST

Wow - sounds like we got lucky - we got almost 6 years out of our EK429AA. I had the POP and the black screen experience today; trying to decide whether it would be worth it to try to fix it ourselves, or if we should just buy another TV (from another company of course!).

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Vacan
Jersey City, US
Nov 13, 2010 2:50 pm EST

Incredible, this is a rip-off. My HP Plasma just came up with the same problem.
Is there anything we can do, that may not be to expensive to get this piece of junk working again...
And is there a lawsuit in progess?
any feedback is appreciated.

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toborian
Auburn, US
Aug 02, 2010 9:47 am EDT
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what is the link to the service manual for the HP PL4260n?

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oog
gordon, US
Jun 11, 2010 10:21 pm EDT

Same problem here. My PL4260n had the y-sus board go bad. The display went out totally. They said there was a recall that may fix the problem for the control board, if that didn't fix the problem, then it would be $600 to fix. $600! Unbelievable. The TV was 6 months out of warranty. I got sneaky. I told them to send their technician and to do whatever it took, but I told them to have the tech contact me for scheduling. The tech called me and I told him that all I want was the service manual. The guy provided me with a link to download the service manual. I trouble shot the TV and spent $80, and 4 hours repairing it myself. Since then, I have purchased a whole extra set of working boards for around $200 on ebay. [censor] HP. I'll never buy another HP product.

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Rikk W.
Rochester, US
Feb 20, 2010 10:24 am EST
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I have the HP 4260N - what a piece of JUNK - don't ever buy HP Plasma technology - first, I had the Circuit Board replaced after, say, a year, then black lines across the bottom of the TV - now, there is color wash over the entire screen. How ridiculous that I have had other TV's that lasted for 15+ years with no problems, and this piece of junk can't even hold up of for 4. Terrbile HP... I tried to attatch pic to this but the site wouldn't let me.

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sikvia
, MX
Feb 07, 2010 9:30 pm EST

my tv broke after 2 years its a 50 inch same issue just sound no image i spend liek 4000 on it and knwo they want 700 just liek you said to maybe fix it im going samsung now well in a few years when i can actually afford a new tv

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kjkj
Sound Beach, US
Dec 20, 2009 1:03 pm EST

time for a class action lawsuit on hp? how did they know the tv was defective? they are a public company and one thing i know is if they were aware of this problem internally (becuse i worked for a public company b4) they are in violation of SARBANES OXLEY and defrauding shareholders. This is where to expose them possibly?

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kjkj
Sound Beach, US
Dec 20, 2009 12:59 pm EST

i just started getting a black stipe dowon the center of the tv and got a feeling im screwed its only 3 years old

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HP small repair job needed on r927

HP R927 gigital camera, problem description : The battery/memory card door broke off. I could still take pictures, charge it, but then the battery seemed to die. While I inserted a new battery the small grey clip holding the battery in place broke off. Now it will no longer function: no pics, no charging (I think the problem was not a dead battery but probably something else).

Dear Sir, in response to your query, I would like to inform you that, the battery door cover and the grey clip holding the battery in place is not a user replaceable part and it is not orderable separately. As they cannot be purchased separately, you would have to replace the entire camera.

They then offered to fix it if I paid $203. So I replied:

I find your so called offer unacceptable and quite frankly somewhat insulting. I already spent $600 to purchase this camera and now I am expected to spend another $203.99 just because your company refuses to fix the broken battery/memory card door ($800 later all I would have is my old camera back). You actually think I'm that stupid? I didn't ask to receive a new camera, I just want mine repaired. I can easily purchase a Nikon Coolpix L20 digital camera for $129.95 with 10.0 megapixels. I'd have to be nuts to give HP any more of my money.

Most of us customers never get to find out what really makes a company tick until a problem like mine comes up. Then comes the disappointment in realizing that you don't care about my problem, because afterall it is MY problem, and apparently NOT yours.

I happen to own an HP Media Center PC computer c/w HP w2207 22" computer screen & HP PSC 1210 printer/scanner/copier. I sure hope nothing ever happens to those or I will suffer the same fate as my Photosmart R927 digital camera. At this point in time I might be an HP customer, but I'm starting to really regret it. Many times in online product reviews (PC World), HP's reputation for sub-par after sales service is underlined as a recurring reason to stay away from HP products. I did not want to beleive it, so I learned the hard way, by poorly allocating my after tax discretionary income and buying HP products.

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HP all in one printer

I bought an all in one Officejet J6480 printer on May 5, 2008, within months the paper jam went out. They sent me a replacement (which was a remanufactured one) within months that one went out with carrige jam. I don't use the printer very much, so it wasn't for overuse. I called Hp a number of times and kept getting the run around. Hardly speaking english, the person (from India, I believe) said that the year warranty was just up. Since they sent me a used one I think they should have guaranteed that one for a year, not another 5 months. So, as it stands, Hp only lasts 5 months each. I will never buy another Hp product. My computer is Hp and my last one was Hp. But, they don't stand by their products and I won't buy them again.

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c5353
, US
Dec 20, 2010 4:18 pm EST

Unfortunately, from all that I am reading, this is an error that HP has intentionally built in so that customers like us, will turn around and get it replaced with one of their very own printers. It's unfortunate that this company has followed the ways of the world on how to screw people while getting fat themselves. They used to be an extremely good company putting out excellent products. However, the decision to outsource their work was and will continue to be their demise. When I first bought my two laptops from them, they charged me twice. I had to go through a real process for them to release one of the charges in my account. The other laptop I had to order elsewhere because they just couldn't figure out when or if I was ever going to receive it.
As far as my J6480 All in One printer goes, the last time it supposedly jammed, I pressed the "OK" button and then the "Setup" button and it began printing my document. I have used it a few times and it seems to be working. I cannot afford to go out and buy another printer so I will be wringing this one dry. When I can afford a new one, you can count on me not buying from HP.

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Frustrated in Jersey
, US
Dec 03, 2009 2:52 pm EST
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I have similar experience. I could not get beyond the set up step with the first all in one printer that was sent to me. A replacement was sent and the set up was successful but every time I need to copy, scan or print, there would be one glitch or another. I would have to call HP tech support and spend one to two hours to resolve the problems. I mentioned to the technician that the product was bad and that I need to return it to get my money back. The tech will insist on assisting me until the problems were resolved. Just this week, I went to print some documents and the printer malfunctioned again by printing the lower part of some letters in some sentences. In frustration, I called the tech support telephone number again and was told that the problem was a hardware problem and that I need to buy a new printer and that since the product was no longer under warranty that HP is not responsible. I rejected that offer and asked for the name and address of the next level personnel that I will take this problem to to have it resolved. The technician in India said that she will have a manager call me back within one hour, this conversation took place yesterday at 12:30 pm 12/02/09. I gave up waiting for a manager who was supposed to call be back on 7/06/09. I will like to get my money back or an all in one printer that works. Where do I go for help.

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HP selling faulty products - repairing with faulty products

A little over a year and a half ago I bought an HP Laptop (DV9000) it turns out there was an issue with the companies Motherboards (Actually many HP motherboards have this issue, which makes them fall apart easily. Just search around, there computers are crap). Anyways, I sent in the computer twice, the first time they just reinstalled windows but left the motherboard with known issues installed, the second time they replaced the motherboard with another motherboard of the same exact type (Even though they knew they were prone to breaking). At this point my computer was out of service for nearly 20 days due to sending it in repeatedly. HP then had the nerve to ask me to send it back again! They said "Well it's out of the normal warranty, but we've extended the warranty by two years" as if they were doing me a favor! They had to extend the warranty because there is class action lawsuits popping up over their PC's and way too many complaints. Before they became complete lemons they tried to cover themselves.

Anyways I filed a Better Business Bureau Complaint after telling HP I wasn't sending in my $1500 laptop for a third time! They basically blew me off.

Here is my full Better Business Bureau complaint against HP. Take my advice, buy a different brand, you'll see why below: I am so pissed my plans are to post this 1000 times on various forums and to build an HP Sucks Website with my programming and design Skills.

Complaint Description Posted To BBB - Posted 6/2/2009 9:49:19 AM

This problem extends nearly 2 years! In September 2007 and October 2007 my wife and I had to send a laptop back to HP to be repaired. The unit in question the HP Pavilion DV9000 CTO was known to have a bad motherboard which was to be replaced with a new motherboard model that would not have compatibility issues. On the first occasion they simply did a software reset and sent the item back, on the second occasion they replaced the motherboard with the EXACT same motherboard type originally in the device even though it was known to go bad in a relatively short period of time. They also did not update the bios to even try to fix the actual problems. Now still under warranty in 2009 (The laptop has so many issues with the motherboard they had to offer an additional 2 years on the warranty) they want us to once again send in the laptop for repairs and another motherboard. This has created a loss of wages as my wife uses the device for work and it has already been out of her hands for almost 20 days in total when shipping and repair times are included. HP has in no way attempted to actually fix the device instead relying on old worthless products.

Complaint Summary

Hewlett Packard has continually accepted a laptop back from me that has motherboard issues. The motherboard type is known to be defective.

Resolution Sought

Replace the laptop with a working device (same specs or higher) with a non-defective motherboard and have us send the old laptop back at the time we receive the working device so there will be no lost wages from my wife's engagements. Or Offer a local service call to fix the issue by replacing the motherboard and wireless card with non-defective offerings.

Company's Response

Company's Initial Response - Posted 06/23/2009
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket # (if he spoke with Tech Support). This information is necessary to review the warranty status. This information can be sent to cynthia.[protected]@hp.com.
Initial Response Summary
Hewlett Packard's Executive Office sent Mr. Johnson an email on 6/18/09 requesting the product #, serial #, proof of purchase and service ticket #.

Consumer's Rebuttal

Consumer's Rebuttal - Posted 06/23/2009
The most recent Service Ticket Number is (Remitted for identity protection. HP Pavilion DV9000 CTO - S/N=Remitted for protection P/N=Remitted - HP has already called from corporate and received the Ticket number which has all the device information. The most current ticket is under my name

Company's Final Response

Company's Final Response - Posted 06/25/2009
Hewlett Packard's Case Manager Rodney spoke with Mr. Johnson on 6/2/09 to advise him a repair per the Limited Enhancement Program is the only option on a notebook that is over 300 days out of warranty. Mr. Johnson's last repair was November 2007. Mr. Johnson received a box on 6/3/09 per FedEx #(Omitted). Mr. Johnson advised the Case Manager that he wasn't going to send the notebook to the Repair Center. Mr. Johnson advised the Case Manager he wishes to persue this legally as he does not want to have Hewlett Packard fix the machine. There are no other options available except the repair per the Case Manager.

That's the end of the BBB Complaint. Basically HP has NO ALTERNATIVE TO FIXING A LEMON DEVICE OTHER THAN TO REPAIR IT 3 TIMES. They will also NEVER escalate your claim. NEVER NEVER NEVER according to their own words listed above. They also will not offer expedited fixes on a third repair. That's right folks be ready to wait 14 days!

Look for this same post 1000 more times and I'll post my new HP complaint site shortly.

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Nan1940
Sheffield, US
Mar 11, 2011 6:49 pm EST

You have explained my issues with a 2008 HP DV9700 Lap top perfectly. I have had the motherboard replaced 2 times and when it crashed again for a third time just 3 days after the 3 year extended warranty was up (2.15.2011), I have thrown up my hands in frustration. I have had many repairs done on this lap top, since its purchase, and each time it ran for awhile and then crashed again. This lap top was never abused, dropped or mis handled but NOW it has crashed for the last time on my watch! My lap top series number is NOT being accepted by the HP NVIDIA class action, although the HP Pavilion DV9700 has all the same issues as the class action filed, and I have tried to get it accepted a number of times.

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-anonymous
, US
Feb 11, 2011 2:56 am EST

There was a class action lawsuit filed and some models of HP computers are eligible for a replacement Compaq Presario CQ56 computer at no charge to the owner. The deadline to file for a replacement is March 14, 2011. See http://www.nvidiasettlement.com/index.html for more information.

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sunshinegirl05
Vancouver, US
Dec 09, 2010 9:59 pm EST
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I purchased an HP Pavillian dv9000 in Novemeber of 2006 and by December 2007 the screen was not working and the hinge was weird as it affected the screen. I could hold the screen in a certain position and the screen would work enough to see what I needed by making working difficult. WHen I contacted HP, they said I needed a new screen and it was no longer under warrantee. I sent the unit in when they sent me a box...I was told turn around was a couple days. A couple days go by and no word. Finally I get a message on my cell phone saying the unit is damaged beyond repair and will require another $700 to repair it. I played phone call with the person who kept leaving exactly the same message over and over again as if a robot from india. I finally spoke with the person and he repeated the phone message again. I said it is not damaged beyond repair. I have not dropped the computer ever. I said that he must show me pictures of how my computer was recieved by him. He would never send me pictures. I went over his head, they said they would never call and say damaged beyond repair but that I could fix it for another $700. I said to the manager that that was exactly what they said and I have all the stored messages on my phone to prove it. He said they would send it back to me unrepaired. I told him that I would go to the BBB first. I did and lodged my complaint. I had my computer back in a couple weeks. They wanted $200 to insure it for another 3 months! I said you can't even ensure it for longer than 3 months? SUre enough, the screen wasn't working exactly 4 months later! What a joke. Eventually the left hinge started to crack... I got an external monitor so I could still use the machine since the screen wasn't working... but then other problems started occuring. Being majorly disgusted and frustrated by such a lousy piece of work by HP I flung the thing onto the ground to ensure I didn't spend another minute or dollar on this piece of crap! I would love to join a class action lawsuit as I feel this is not just me... My brother had the same machine and had the same timeline of problems. My sister had an HP laptop and again had numerous problems with it. My ex works for HP and won't buy their garbage! SOmething needs to be done for sure!

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Mal Content
Acworth, US
Feb 01, 2010 10:58 am EST
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Same thing here. dv9000 video card. LCD does not work. External monitor does.

HP refused to do anything about it since my model dv9610us is not listed in their recall list.

They expect me to believe its purely coincidence that mine is having the same issues.

I escalated it imediately once I called a second time.

The case manager said pretty much too bad and refused to let me speak to anyone above them.

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W.F. Martin
Lawrenceville, US
Jan 23, 2010 11:24 am EST

Basicly the same Issue with HP. My Graphic accerator on the Mother board failed just a couple a months out of warranty. It also was in repair less than 90 days prior for a left hinge replacment. HP did not offer any insight or offer to replace the mother board at that time. Now they want $ 475.00 in advance to sending a box and repairing the Laptop. I think they should repair it at their expence. Most of all my equipment is HP brand but, I may start replacing with non owned HP companies. My laptop is still sitting on a shelf, broken 3 Months later.

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HP 2 year extended warranty

I purchased a notebook PC in 01/07 that came with a 1 year factory warranty. Close to the end of my factory (01/08) warranty, I was advised by an HP associate my options on purchasing a 1 yr or 2 yr extended warranty. I was told that the 1 year warranty did not include accidental coverage (water spills, dropping and breaking the notebook etc.) but the 2 year warranty did. So I chose to purchase the 2 year warranty which came to a total of $280.17. I used my warranty coverage once within the first year and HP had to send me a brand new notebook because of water damage to my old notebook. Several months later, but still within my 2 year warranty period, I was experiencing hard drive issues and needed a replacement hard disk. While speaking to HP to fix the issue, I was told that my 2 year extended warranty expired. The rep tried to explain to me that HP backdates their warranties to the very first day you purchased the product. In my case, I bought the notebook in January 2007, so when I bought the 2 year extended coverage, they felt the need to cover me for time during the factory warranty period, which is free. I was told that 2 years is really one year and since I used it to get my notebook replaced, I exhausted my warranty and they don't transfer coverage to replacement computers.

This is a scam in its purest form. There is no other definition for "extended" and this has to stop. HP is charging their customers extra money making them think that their getting two extra years when you're only getting 1 year for the price of 2 years. I have contacted the Attorney General in my state and if you experience this type of foul practice, I advise you do the same and hold HP accoutable for their malicious actions. If I were to fraud HP, they would sue me, so why should I stand around and allow it to happen to me. Thank you for reading and good luck.

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Brenda K Jackson
Carryville, US
Jun 10, 2014 2:56 am EDT

In May 2014, I purchased a new Pavillion Touch Screen 14 sleekbook after using my PC for a week or less I kept having problems with my PC, I took it back to the store where I purchased my new PC and was told I had 15 days to return my PC, that is Bull S _ _ _. When I purchased my PC, I also took out a 2 year service plan which is no good. I contacted HP they ran scans on my PC telling me that my PC was full of VIRUS, and was told by HP that I would have to pay $ 39.00 in order for the new up ro date Hardware on the PC . I asked HP why wasn't my PC already enstalled on my PC when I purchased it they had no reason, the only thing that they told me if I want my PC fixed I had to buy this Software immediately i don;t know what to do after spending over $400.00 on my PC now I bought a so called Lemon they do not stand behind their word and now I am stuck, If I don't buy this soft ware i will never get rid of the virus which was on my PC when I purchased it. Can anyone tell me something and what I should do for help. Thank You, , , Brenda Jackson

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Bugatti
Los Angeles, US
Jan 05, 2011 4:49 pm EST

I also have been duped into the 'Extended' Warranty. 1 year and 3 months later and I needed a new hard drive (bad sectors). I've spent a full day arguing with HP. I also called to pretend to buy a new computer and was sold the same 'extended' line of bs.

NOTE: HP will give you a discount if you need to buy a part yourself. They said 25% to me.

I will be spending $60 to replace my hard drive. It would probably cost HP $5-15 to replace it for me and keep a customer for life.

Instead my next computer will be Toshiba.

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jamdown
Mount Venon, US
Jul 14, 2009 4:45 pm EDT

Did anyone say class action lawsuit for fraud and misrepresentation regarding "extended 2 year warranty". I purchased a HP Media PC in May 2007 and purvchased an"extended" two year warranty in May 2008 and was just advised that the warranty is backdated to the date of purchase. This is not misrepresentation, this is fraud.

I would appreciate notification by other HP purchases who have been scammed with this same misrepresentation. Please send notification to Jamdown@aol.com

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bamboozled1
, US
Jun 29, 2009 10:11 pm EDT

This just happened to me and I am angry beyond words! I have called the department that sold me the warranty. They claim I am covered until 2010. Meanwhile tech support insist my warranty expired 9 days ago and I'll need to pay $400 to use this comp ever again. :(

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HP screen and wireless working intermittingly. manufacturer defect.

On my dv2000, the screen goes black and then have to restart 2 times to get it to work (figure it's only a matter of time before it stops working completely.) Also my wireless goes undetected and doesn't even show it under network adapters in my control panel. I googled the problem and found out that HP is offering repairs for ironically the same problems that I have been experiencing. But of course after a call to the service center, my model # is included but unfortunatly my product number is not! So just 15 months later my laptop is on the verge of being unusable. I am so sad because other than the recent problems my laptop has been great. How sad they aren't correcting this obviously common problem with the product that they distributed.

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HP freezing

I bought in August 2008. Screen freezes after turning on the PC. You need to re-start the computer mulitple times. Hard drive was bad within 6 months of use. In addition, technical support is in Asia and they have a REALLY hard time communicating. They sent me a bad hard drive (which required me to spend an additional $230 at Geek Squad to diagnose and replace the hard drive). If your PC and the data is important to you (e.g. business use, photos, videos) DO NOT BUY this product. It has been a very expensive, stressful and frustrating experience. I have never bought a Mac, but heading over to the store right now.

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HP no cashback

Had to complete caskback details by mail, as Hewlett-Packard was experiencing numerous problems with acceptance of cashback claims over the net. Rang Hewlett-Packard and told by "Seline" to send in forms before promotion dealine and wait approx. four months for the claim to be finalised. I waited and nothing happened. Over 20 e-mails, phone calls, registered mailing later..."we have declined your claim due to non receipt of either your proof-of-purchase and or correspondence with us in order to settle your claim...(in fine print) The promoter will accept no responsibility for... lost or misdirected mail. Further... the Promoter excludes liability for any problems or technical malfunction of any... technical problems on... the internet... including any non-delivery... to the Promoter... The Promoter's decision on all matters pertaining to this Promotion is final and binding and no correspondence will be entered into..."

In essence, if the Hewlett-Packard web site is experiencing technical problems processing claims and a customer is told to send in the details, Hewlett-Packard is then legally able to decline their own promotional offer. BEWARE!

Anyone in Australia... I have kept a copy of all correspondence. Is it worth pusuing this through a lawyer?

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HP does not work

I purchased an HP computer from Sams Club on 03/05/2008 and purchased a 3 year warranty I was told that if I dropped it or anything was to happen it would be fixed or if it could not be fixed it would be replaced well 2 motherboards later and a CPU the computer does not work and when I call the service company they tell me I need to purchase a recovery disk to repair it. After the motherboard was replaced the computer did and has not worked I feel as if I do not need to pay any more for something that should be covered under the insuance.

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Nigel D'souza
, IN
Jun 08, 2009 12:53 am EDT
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Hi GeneralStark. Thank you for the information.
After my post I had written a strong email to the MD of HP here in India & they responded quickly & have restored my machine to factory settings.
Having said that I had influenced 2 other friends to buy the same laptop & they too are facing the same problems now. So I will look into the classadvocate site & see what options we have here in India as well as I strongly believe others should not fall prey in these anemic times.

Thank you.

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GeneralStark
NAshu, US
Jun 04, 2009 5:59 am EDT

Hi Nigel. There are several pending class action investigations regarding your computer at www.classadvocate.com. Good luck.

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Nigel D'souza
, IN
May 26, 2009 11:52 pm EDT
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At least they are consistent in something! Even here in India it's the same. Apparently their warranty covers software issues only within 90 days of purchase which they politely / deftly keep secret while you purchase the warranty, till the need of the hour.
Well I will no longer purchase, use, or recommend HP products to anyone because basically, your service is terrible and your warranties are very deceptive.

HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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Contact HP customer service

Phone numbers

+1 (866) 625-0242 +1 (888) 999-4747 More phone numbers

Website

www.hp.com

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