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HP / a story of disappointment

1 Turkey Review updated:

I purchased an HP laptop nx6125 on 17 Dec 2005. About 4 months later, my computer started having the blue screen and I was not able to boot it again. Furthermore the finger print reader was not functional. I called the HP technical support line and told them about the problem. I am told to send the computer to the technical service. A few days later, people from the technical service called me and told me that the hard drive and main memory of the computer needed to be replaced and I am requested to give permission for that action. About a week later, the computer is sent to my address. When I looked at the official record form that came with the computer, I discovered that none of the actions mentioned above has been performed, only Windows has been reinstalled. As you may guess, the problem was still there. And the finger print reader was not functional either. Then, I had to send the computer to the technical service for a 2nd time. This time, thanks god, the hard drive and the memory have been replaced. But the problem survived. The computer is sent to the technical service for the 3rd time. This time I am told that the mainboard and the battery had to be replaced and the order for this parts has already been sent to the U.S. The technical service called me and told that the computer is repaired 2 days before the end of the 1-month workday period which is the legal duration during which the problem had to be resolved. When I went to the technical service to pick my computer which was supposedly repaired, I discovered that the finger print reader was not functional yet. At the technical service, it is also discovered that the BIOS of the system was not the correct one.

Next day, they told me that my computer would be replaced by a brand new computer. 3 days later, I got the new computer, but I realized with complete surprise that the new computer was a used one. In other words, my computer had been replaced by a used one. The point that I finally came to made me very sad and deeply hurt me. It has been 7 months since I purchased my computer, but the computer was in technical service in 3 months of this duration. I can not find words to describe my disappointment and regret right now. Now, I strongly believe that HP is not reliable firm.

It is a firm that does not care about customer satisfaction. From now on, let alone a computer, I will not buy even a simple calculator with an HP brand on. I recommend you not to do either.

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Comments

  • Va
      29th of Jan, 2007
    0 Votes

    After purchasing my son an Apple iPOD/ HP ( did not realize that this was actually an HP product and NOT an Apple Ipod. It has had to be returned to HP twice in one year (was still under warranty) On Nov 19, the customer service agent told my son to send it back in the original box with the disk, lanyard, ear phones and iPod. He did that. We received back only a refurbished iPOD. I called and the customer service person said they would send ear phones ( "but you may not get them" she said) I said that was not acceptable. Spoke to a supervisor. He said they did have units in boxes with all accessories but he was not authorized to send them out until all refurbished units were depleted. I told him I needed to speak to someone with authority. He said there was no one around but would have someone call. Never received a call. I finally emailed Mark Hurd, HP Ceo on Jan 7. On Jan 17 they said someone would contact me. This is now Jan 26 and no answer. My son has been without his iPod for a total of 4 of the past 12 months.
    BUYER BEWARE.

    HP has pathetic customer service. I have spent hours trying to sort this out to no avail. They should be ashamed of how they treat customers. They really don't care.

  • Ch
      19th of Sep, 2008
    0 Votes

    Best person to contact is paulette.hughlock@hp.com



    She is the customer relations manager, although she will do her best to not speak to customers of course!

  • Mr
      19th of Oct, 2008
    0 Votes

    Dear
    All HP Users or thinking of buy an HP Product "think Before You BUY" !!!

    i have had the same sort of problem i had brought a dv2500 laptop back in feb this year the graphics card was faulty id had got 8 little small screen shots on the one big screen an the motherboard was over heating too... they had told me what the problem was when I had called tech support: basically I needed a new motherboard!! so they asked me for proof of purchase when I had e-mailed it over to them I had called them back as you do just to make sure they had received the e-mail they told me I have to wait for a call from HP.. " so they never called me back" !! Waited 2 days!! Expressed to them my younger brother need to used Laptop for school. Needed for it to be fixed a.s.a.p... they just kept fobbing me off saying that they have not received my proof of purchase so I had sent it a 2nd time.mt hotmail account shows that it was sent an I had checked with them that they have given me the correct e-mail address.. so they still tell me they have not received it.. i had played $1400 for the laptop when it was just released then they talked me into having 2 years extended warranty... $169... I’m covered up until 2011!!! HP is a waste of time. They have caused me nothing but inconvenience... so far no laptop fixed I have made about 15 phone calls to them... i am going to get in touch with trading standards U.K .. + FSA... they said to me that I will get a call tomorrow from the complaints department… I asked the tech support to put me on to his Manger “We don’t have an manger” POOR SERVICE FOR WHAT YOU PAY FOR!!!will let you guys know what the outcome will be.
    .. WARNING HP stands for... HOW POOOORRRRR!!!

  • Pi
      28th of Aug, 2009
    0 Votes

    AAAAAAAAAA!!! What ever printer companies are doing it's not working. drivers etc. AAAAAA!!! Help!!! Getting in contact is impossibe. We just want it to work. AAAAAAA!!!

  • Mo
      5th of Jun, 2010
    0 Votes

    Hi
    I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
    the price now 3222 L.e from 25 May 2010
    I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
    I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse

    Pls i need You Answer

  • Mo
      6th of Jun, 2010
    0 Votes

    this is second sending !!!
    No One Ansedr me until Now WHY ???????
    The same problem fro the agent in Cairo !!!


    Hi
    I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
    the price now 3222 L.e from 25 May 2010
    I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
    I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse

    Pls i need You Answer

  • Mo
      8th of Jun, 2010
    0 Votes

    Why no one answerd my Complaint ????????????????????????
    The same problem from the agent in Cairo !!!

    I bought 02 compac cq 61 303 sv from carrfour egypt Price per Unite 3333 L.e on 8 May 10
    the price now 3222 L.e from 25 May 2010
    I taked to the HP rep at the store WHY the prise is low withe 02 weeks?
    I want to returne the 02 Lap top Back & i will buy it from another store by 3000 with wirless usb Mouse
    Pls need ur ANSWER

  • Ju
      9th of Aug, 2010
    0 Votes

    I purchased a HP 600 Desk Top Touch Screen two months ago. abut 3 weeks after I received it, i started having issues, of course you have to email HP tech support, the email you bank and want you to t ry different things to try and resolve the issues, finally tech support by going to hp.com/support/go the gained access to the computer, they tried several times to correct the computer, after trying, they came to the conclusion that the computer hard drive had crashed. they state under their policy, they have 24 hrs to get this fixed. Well, they sell you this, but they indicated they had to order a hard drive from "China" and it would take about 1 1/2 weeks to get it to me, then they would have to wait until I received it to get tech out to the house to install it. well guess what, HP puts the order for a tech in your area to "BID" on the service, then they take the cheapest bid to come out to your house. You don't know anything about this person, HP does not know anything about this person, who knows who is comming out to your house, are you save, is your family safe? do they know what experience this person has or who he really is? NO. then after he installs the hard drive, I had to spend 5 hrs trying to download the System Recover Disc, they do not pay to have someone do that for your, then it did not work, then you have to spend hours upon hours talking to tech support for them to try and figure out the issue, which they cannot, then you have to spend hours talking to a case manager and she has to follow her policy and make at least 3 service calls to your house, spending all weekend on the phone with tech support is not enough, why spend more issues sending someone to your house for them to work on the system, all hp wants to do is to send another hard drive to the house, send someone else out to the house to install and let you spend your time downloading the recovery disc again and agian, and then send someone out to your house again you don't know. Why can they not just send me a new computer? This one is not even 60 days old and only 3 weeks old when I started using having troubles, they state you have 21 days to send one back after receiving it, and not 30 days, they tech trys to talk you thru it till your 21 days is up, then it is too late to send it back. This morning in the paper the government spent over 3 million dollars on HP comuters, I bet since they spent over 3 million they get special treatment, and since I just spent 3, 900 on a computer, I have to be treated like CRAP! my time is just as valuable as anybody elses and I should not have to spend this kind of time in repairing my computer. I should be able to charge them for my time and trouble. Now they want to send me a box to return the computer to them, go without a computer for another month, who knows what kind of condition this will be in when I get it back, and who is to say I will be getting a new one and not a rebuilt one? DO not buy HP products, unless you intend to spend over 3 million like the government has, then you can expect to get special treatment. I am at my witts ends on this purchase, I will never purchase another HP product again. The product is good until you try and put in a claim and then it is usless. I NOW HAVE A PIECE OF CRAP!!! to go withthe Crappy tech support and service.

  • Vi
      13th of Aug, 2010
    0 Votes

    We have an HP Photosmart all-in -one printer C6180. Out of the blue, after I changed an ink, it displays the "ink system failure" message and the printer refuses to print, scan or fax! I managed to force the printer to print a self-test and a nozzle test, and it works FINE. There does not seem to be any hardware problem with the printer. It's the software that has locked my [censored]ing printer down.

    I asked HP for help via email, and because the printer is 2 years old they want money for it. I try to send a formal complaint and there is NO Hp complaint info anywhere on their sites.

    The HP customer care is appalling. A look online proves that many HP all-in-one printers present the ink system failure error out of the blue and HP is ignoring it. To me, it's obvious that what happens is that the HP software is programmed to create this fake error messages after a couple of years of use, and it locks down the printer, so that people must replace their printers or pay for advice!

    This is appalling. I will NEVER buy anything HP again.

  • An
      23rd of Mar, 2011
    0 Votes

    HP tech support customer service is terrible, they really do not care. When a problem is escalted they minimize you and try to blame you/being stupid. Unbelievable you cannot place a complaint either on their website, via email or phone. No one cares, I agree with all the comments here as have had the same experience repeatedly. The word support should be removed from the HP vocabulary because it does not exist. HP should not outsource!!!

  • Ma
      8th of Jan, 2012
    0 Votes

    I bought an 6 pack of hp ink cartridges last week. I got home, opened them and installed them to my hp photosmart 3210 all in one printer. 2 of the cartridges DID NOT work. I paid $40.00 bucks for this item trusting all would be well, AND IT'S NOT!!! I tried to return them back to Wal-mart to replace the 2 bad cartridges. They do not back up the hp product after they have been opened. I'M SO PISSED OFF NOW.!!! So I was sent home with this pack of inks that don't all work. I just needed them to replace magenta and black. How the hell do I know if something doesn't work unless I open it and try it. That makes no sense at all.
    So here's my next plan, since I can't get a replacement for the worthless cartridges, I'll replace my printer so I am not forced to use HP products. I can't believe I cant get replacements for this I bought from HP in good faith. You guys have seriously pissed me off.

  • Ma
      8th of Jan, 2012
    0 Votes

    I AM AGGRAVATED THAT I NO LONGER CAN TRUST ANY HP SERVICE OR PRODUCT.

    By the way, I was wrong about the colors. My ink meter shows me it's light blue and magenta. Sorry about that. It's still the same problem and I am not going to put myself in a position to have to ever depend on HP for any service or product ever again.

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