I feel your pain. I have too suffered the consequences of owning a faulty HP laptop and going through their illiterate Customer service and Downgrading repair parts sending process but putting labels of the boxes so that you think you received the same... I am a MCSA with Security+ certified and have over 10+ years of computer assembly experience. I was able to pinpoint my computers BSOD to one of the memory modules being bad and it had to be the bigger size one... So anyways, I go ahead and call HP to get it replaced. Everything goes well and it’s in warranty so they will send me one which in the order details stated to be the EXACT same one given the Replacement Model Number my module had. The first pack was never received because Fedex simply never left notices on my residence and they sent it back to hp. So after I waited 10 days, I have to redo the order... But then on the second I get it finally but after I unpack and check the specs it was rather a DOWNGRADED compatible memory module PC3-8500S instead of PC3-10600S (The bus speed was rather 1066mhz instead of 1333mhz which is what my laptop came with, a G62). So I call and they understood it was a data entry error and they will send now the correct one but I explain to him that even thou the order details said another laptop model, the actual Part number was exactly the same and the SHIPPING box had the labels for the PC3-10600 EVEN THOU they had placed a PC3-8500S inside... Anyways they said they will fix everything so I was happy. So then I send the second package back and the next they I received the THIRD package. So I happily opened to get my laptop fixed FINALLY... But what happens when I verify the module before I even get it out of the anti-static back? IT WAS a PC3-8500S!!! Jesus Christ... Can this people be for reals? So now I am extremely upset and call them. I explain the situation and now he tells me that the memory module is discontinued that I couldn't have received that part... And now he wants me to send the laptop in to get if fixed... How will I send the laptop and expect them to send me back the right one if they can't even send me the correct memory module? I explain this to him and he says there is not thing else they can do... He then tells me that he has spent too much time and has to end the call and asks me if he can help me with something else... So obviously I hanged up right in his face because that is the most disrespectful and unprofessional service I have ever be through. I had done the initial case through chat but then I did the rest though phone calls which would send me to the Hispanic customer service. So thinking I would get a better service if I do it with english speaking customer service, I went online and tried to get this fixed through the online chat. Big mistake... Just like the first chat session, the representative hardly spelled one sentence correctly. And then he first told me the memory modules were the same, I explain to him they are not. THEN he does his little research and he says they are compatible. I explain to him compatibility is not the issue, PERFORMANCE is... How can you replace my defective/expensive/faster part with a down grade cheaper one when it still in warranty? Then he tells me that the one I got is also 1333mhz... I'm like "Oh so you guys designed these PC3-8500S to run at that bus clock speed?" So then he does "more research" and FINALLY sees my point. I kind of hate this because all they try to do is get clients out of their way with false statements and maybe even scam them with lower quality crap parts. What is even worst, either their packaging people label boxes with proper item tags but the actual contents are not OR their inventory people do that... Anyways at the end of the chat, he tells me a Case manager is going to call me in 2 business days. If the 2 business days go by, I will just keep the part, test it, make sure it works, send the bad one back and simply never EVER buy hp equipment ever again. And I will just buy a 4GB memory module 1333mhz on ebay and sell HPs 2GB 1066mhz locally for the same price I got the ebay one lol But I do see how this people probably deceive a lot of computer uneducated people with their downgraded replacement parts and illiterate lying customer service and they think they got a great service...
I will also say the same to anyone who asks me about HP and will recommend Toshiba which I have owned over the years and had NEVER malfunction on me even the pre-owned ones which I have used over 5-6 years and still in use with 0 parts replaced. Maybe even ACER which I kind of hate because of their low quality internals look but you get what you paid for... Not the case with HP thou, you get less hahaha