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HP / warning! do not buy hewlett packard products

1 British Columbia, Canada Review updated:
Contact information:

Look at the below text.. If you are wise, you will never buy hp products again! Who has time to go through all of this?



Note that I have 2 non-working laptops from hp - in warranty! : - (i need both fixed immediately or my money back! I'm going to file credit card dispute for claim and bbb complaint within 24 hours now.

On thu, aug 14, 2008 at 5:55 am, roshan shah wrote:

I forwarded this email to hp ceo mark hurd today - here is the screenshot of confirmation.

Hi ruffell,

Escalation case # [protected] - I have received no update yet!

Roshan
- hide quoted text -

On tue, aug 5, 2008 at 5:25 am, roshan shah wrote:

Hi ruffell,

Thank you for your time to look into the issue of my hp notebooks not working. I run a business and am currently in india.

Here is my indian address :

Roshan shah
11/125, rameshwar apts, nr. Petrol pump,
Sola road, ahmedabad - 380 063
Phone : [protected]
Cell : [protected]

I am a canadian citizen and travel often between india/canada I have 2 hp notebooks purchased in canada. 3 months back one laptop stopped working and I contacted hp canada and hp india in all forms. As a matter of fact, hp india even disabled my online support login in their itr because they kept closing tickets and I kept creating new ones [protected], [protected], [protected], [protected]). I even copied hp ceo on last few emails that hp support is not helping here.

On the other side, I was told on number of occassions that case was escalated and hp manager would call me and this never happened till today when I told that i'll not hang up on phone till I speak with a case manager and I was directed to you and finally we spoke. Even hp canada is no different - I had 2 tickets opened and nothing happened [protected], [protected]). The worse part is that I as a customer can't even review the ticket log. Hence I had to start recording the calls : - (

This clearly shows the flaw in how hp handles its support. If this is how hp puts a customer through to get their problem resolved with so much mental harassment, I think I have to really take this up seeking damages.

As promised, here is the case manager in india I spoke to :

Upendra kumar was the case manager.In. Ced@hp.com

I spoke to upendra 10 days back and he was not able to assist since hp india could not access tickets starting with 801. I am also not sure why did I have to act as a middle man here when this should be strictly hp's internal issue. I need an explanation on this as why I had to put up with all this and want both the laptops to be picked up, fixed and delivered back to me with no loss of data!

I'm certainly going to claim damages from hp. Would be very wrong if every customer has to go through this!

Roshan

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Comments

  • Fa
      25th of Aug, 2008
    0 Votes

    When it comes to computers, HP makes junk.
    When it come to printers, they know their stuff and make the best and most reliable and durable printers in all classes - inkjet, color, laser.

    I never bought an HP computer because I have seen too many bad reviews, but I've only bought HP printers for the past 15 years and every one of them has worked like a champ.

  • Sa
      31st of Oct, 2008
    0 Votes

    Sir since two month ago i purchased presario c700 note book of compaq company.After 10 days i trobled problem with display and speaker i consulted with bilaspur service centre the solved that problem by replacing that part .Then after one week i again faced problem regarding to speaker first i consulted with bilaspur they said that i have to change operating syestem and oter software but i knew that was not my problem, secondly i consulted with nagpur they solved that problem by changing speaker.After ten days i again faced same problem of speaker, dvd rom, resution, web cam and backup i again consulted with nagpur sevice centre they said that you are listning sound higly that's why they damaged but i know speaker are of alteck lensing not local company.They kept note book for cheacking and without my permission they loged problem . but i dont want to repair my speaker i want to replace my notebook, Because i faced four problem under tow month, what is the gueranty that i will not face problem.I think this notebook is defective i want to change my notebook.Yesturday i complained in site HP IN INDIA NUMBER IS CCHSAP171709 and i call at toll free no. 1800 1122 67 they told me to do complain on net site .You please take strick action urgently other wise i have to take action against HP company.

  • An
      11th of Nov, 2008
    0 Votes

    i got the same kind of reply from HP. their attitude towards customer is horrible.

    I guess they are selling too many laptops and don't care. there should be a stricter consumer redressal system in India then only these people will fall in line.

    Jago Goverment Jago

  • Pa
      29th of Jan, 2009
    0 Votes

    I'm Parag Sutaria, staying at Ahmedabad. I brought HP Pavillion dv9000. I have porblem in my LCD (Flikker Disply on Moving LCD) i visited yr Authorised Servise Station at Usmanpura on 9th January, 2009. But still no one respond about this problem. My Job Card No. is 1211 and it is still remain. Just tell me when and whom to i meet for my this problem. Solve it soon hope yr and my time have too much value. and u will solve my problem soon.

    With Regards,
    Parag

  • Hi
      21st of May, 2009
    0 Votes

    This is in reference to repairing of my laptop which is given for repairing at your HP Service Center at Sakinaka(case# 2607571528). The name of the center is Simtech Computronics (P) LTD. I feel like I have made a mistake by visiting this repair office.

    I had given by laptop on Last monday i.e on 11/5/2009 and today it is 21/5/2009. They think either HP customers are foolish or they are trying prove HP as a fraud company.

    I had purchased the laptop from HP authorized delar Checkmate computers Borivli(W)- mumbai last may 2008 and warranty expires on 18/5/2009. hp REPAIR CENTER have told me that the issue was with faulty motherboard and they have ordered a new mother board twice but some how, surprisingly they said both the times they got wrong part(wrong motherboard) -(have u ever hear even a child makes the same mistake twice?). Now, they have ordered the mother board third time on tuesday which they have not yet received till thursday night.

    Regards,
    Hitesh B

  • De
      12th of Jun, 2009
    0 Votes

    I also suffered a lot due to HP service

    deepak

  • Am
      2nd of Feb, 2011
    0 Votes

    OS corrupted
    dear sir/ma'm
    I have complained to costomer care service about the corruption of operating system
    there was no response of getting a new OS so please notify if the availability of stock
    ref no of complaint: 4624984357
    thanking u
    MD AMEER NAVEED
    hp pavillion dv4 2126tx notebook
    contact no.+917396737964OS corrupted
    dear sir/ma'm
    I have complained to costomer care service about the corruption of operating system
    there was no response of getting a new OS so please notify if the availability of stock
    ref no of complaint: 4624984357
    thanking u
    MD AMEER NAVEED
    hp pavillion dv4 2126tx notebook
    contact no.+917396737964

  • Ra
      21st of Aug, 2011
    0 Votes

    sir,
    I have got the laptop repaired 4 times in warranty period and still the problem could not rectified. I feel so that this laptop is an headache for me. so hp is a froad company.please change my laptop sir.

  • De
      26th of Nov, 2012
    0 Votes

    HP SERVICE CENTRE IN JAIPUR CITY, GANPATI PLAZA IS NOT GOOD

  • Sr
      18th of Dec, 2012
    0 Votes

    mp, pavaliong62102TX, os and recovery is not working .i wish u solve my problem

  • Pr
      23rd of Sep, 2013
    0 Votes

    Hello my name Is Prasad ... I'm having HP ENVY 6-1003TX ultra book... There was a problem in Keyboard so I complented on that.. ya they responded and they sent a engineer also to check my laptop.. He checked all the things and he told The problem with the keyboard sir so within 3 days we will replace your keyboard and he went on 22nd August.. Still ( 23-Sep-13 ) he didn't came back. I called so many times what he gave me as his office number... still i'm getting only irresponsible answers... '''''' When they will solve my Keyboard issue i don't know'''' ...Quality wise And Battery Backup wise HP superb but if anything Happens to your Laptop means you will only responsible So be BEWARE OF HP PRODUCTS... CHEAPEST and WORST SERVICE...

    My case ID is :- 4708276673

  • Pr
      16th of Sep, 2014
    0 Votes

    Display Problem due to poor design of keyboard edge...As well as Body color problem (near USB Audio port & corner) Original it is silver now it is white...HP Laptop is Better to use just like Desktop, then why we purchase Laptop?
    Poor Service From HP...
    Very Slow...

  • An
      1st of Oct, 2014
    0 Votes

    I also have same problem like you all have faced with HP computers. I have faced every problem that you guys have gone through. Is that possible that all come together and file a complaint against HP? I think it would be the only way when HP may stop harassing and coning its customers. Please post your thoughts guys?

  • Hp
      3rd of Apr, 2015
    0 Votes

    our curser[touchpad] is not working properly

  • Hp
      3rd of Apr, 2015
    0 Votes

    our curser is not working properly

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