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1.8 10 Reviews

Hoyle Complaints Summary

2 Resolved
8 Unresolved
Our verdict: When using services from Hoyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Hoyle reviews & complaints 10

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Newest Hoyle reviews & complaints

ComplaintsBoard
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4:27 pm EDT
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Hoyle version 107 135

Games are not accurate:

Spades - 100 pts should be deducted when 10 tricks taken. Are not.

Pinochle - Teams do not lead out all their trump and beginning of game!

Cribbage- Opposing team always goes first 9 out of 10 times. Why? Plus at times goes twice before other team.

Plus why the dumb animals? I am an adult. Do not want to play with

animals.

Do you have any set of Hoyle cards without them?

I use to have Hoyle Card Games Windows 7 which was perfect. Now I

have Windows 10 and cannot find another that will work without animals.

Plus is more accurate. Is there any you can recommend?

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3:08 pm EDT

Hoyle Games purchase on Amazon

I purchased this game from Amazon and it did not download, please send me a CD version. I have paid for the game and either want a refund or access to the game.

Items Ordered Price

Hoyle Official Card Games (for Windows) [Download]

Quantity: 1

Sold By: Amazon.com Services LLC

$19.99

Item(s) Subtotal: $19.99

----

Total Before Tax: $19.99

Tax Collected: $1.70

----

Total for this Order: $21.69

Desired outcome: Game CD to be sent to my Home

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4:35 am EDT
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Hoyle Hoyle Card Games

I find it hard to believe that someone who can write code has no idea how to play cards! All of the games played with a partner are a complete joke. You tend to receive more help from the opposing team than your partner. Trumping when they shouldn't and throwing off when they should trump. Most of the plays made by your partner defy reason and logic. This is either a complete lack of knowledge of how to play or a sadistic attempt to frustrate users. Either ways it's a waste of money and Hoyle is shooting themselves in the foot. I will not purchase another game from Hoyle if this is the quality of their product and commitment to their customers.

Desired outcome: All things being equal, I would like my $19.95 plus tax back. In lieu of that, I will gladly accept a new and improved version of the game.

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Is Hoyle legit?

Our verdict: Complaints Board's thorough examination reveals Hoyle as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Hoyle stands out for its commitment to quality and security. Clients considering Hoyle should delve into its customer service record to gauge compatibility with their expectations.

Hoyle earns 94% level of Trustworthiness

Perfect Trust Endorsement: Hoyle achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Hoyle's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hoylegaming.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hoylegaming.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Hoyle's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • Hoylegaming.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hoylegaming.com may offer a niche product or service that is only of interest to a smaller audience.
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12:03 pm EDT
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Hoyle Non news report

Whoever wrote the Hoyle's Card Games program, has NO IDEA of HOW to play Canasta.
E.G.
Canasta -1: When a player has only ONE card left (and already has a Canasta) a card which the "other" side needs to finish the game, SHOULD NEVER BE DISCARDED. It is OBVIOUS that the player WILL take the card to finish the game.
Canasta -2: If one partner has only one (or maybe 2) cards left in hand, the other partner should put ALL jokers in hand on the table. Especially if a Canasta can be made.

It was a WASTE OF MONEY, buying all the versions of the Card Games, because they ALL had these stupid moves
You should put up in the Internet, an upgrade to ALL Card Games, reflecting changes like mentioned above.

Desired outcome: I suggest an upgrade to fix these problems (for free)

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4:46 pm EST

Hoyle hoyle card games for mac

I have played the Hoyle card games on my Mac for many years and love it. However, my husband got me a new Mac for Christmas and the games will not install on my new Mac. The message says to contact the developer to update the product for this version of Mac (Mac OS Catalina Version 10.15.2). Does your company sell a Hoyle Card game that will install on my new Mac? Please respond, I have looked everywhere I can think of and can find nothing.
Thank you,
Linda Best

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2:57 am EDT
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Hoyle hoyle card games

Who is the idiot that wrote the card games? This person doesn't have a clue about canasta, gin rummy, hearts and all the other partnership games.

Nearly in every card game I play, the "partner" always chooses the wrong card to discard. I lose 9 out of every 10 games that I play.

It was a waste of money, buying cards games from hoyle, for the writer knows nothing about playing games in partnership.

I wish I know how to complain internationally, so others won't get duped by hoyle like I did.

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David Trelfa
, US
Jul 04, 2021 9:33 am EDT

I could not agree more.
Partner games are useless here, just played a game of Spades where on the very first hand my partner bid 7 tricks...won only two.
My only question is what idiot thought this would be any fun...for anyone?

ComplaintsBoard
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11:05 pm EST
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Hoyle Backgammon puzzle game

Hoyle has made their Backgammon games in favour of the computer. I am an avid user of Backgammon. But I have NEVER see a game which the computer always wins. Every throw of the dice by the computer, aids the computer, whereas dice thrown by player is ALWAYS at a disadvantage. For example: 1. doubles throw by computer outnumber player by 80%.
2. When player separates his/hers checkers, computer takes it out 80% of the time
3. Even when player is almost finished (with all checkers in HOME place), the computers dice throw nearly ALWAYS favours the computer, catching up AND in most cases winning the game.

It is ALMOST impossible to win against the computer. Dice-throw ALWAYS favours the computer.

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5:59 pm EDT

Hoyle It doesn't download properly, it sends you in circles and you have to pay for tactical support

It doesn't download properly, it sends you in circles and you have to pay for tactical support. It is an embarrassment to big corporations. Two downloads I have purchased and both have failed numerous times. Some of the afiliates are big name companys aswell. Do not go there or you will have a pain in your neck aswell.

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5:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hoyle last item while regeristing

i purchased e card games at $ 19, 95 each from best buy i clearwater, florida. i get tmem at home, after paying for them. a total of $59.85, plus tax. at the end of the instation, i'm told i can;t play games without another $ 199.00 now, maybe in getting senile but why would i purchased somthing for undar $20.. to have to kick in almost another $ 200.00.
you can call me stupid for dealing with this site, but i didn't know. the $199.00 was back in my account this morning and my bank is keeping an eye on it. it can't be reaased without the baank warning me
how crazy is al this. i offered to return thier games but i really don't want them anymore. hoe does this sound, i return thier merchandise, at my expense, now i have card games i can;t plaay, you need the disks won't play without thrm. the only one coming out ahead is best buy. good luck to anyond dealing with these people.
jack nunns, largo, florida.

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Catllady59
Sneads Ferry, US
Feb 23, 2014 8:14 pm EST
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I play your rummy500 off line. an three times today as well as other times, I have been trying to play on stack. Each time before i could, you jerked the card away to discard pile. This is not fair and will now keep me from playing the game any more. I have arthritis in my hands and cannot do it as fast as your computer plays.

ComplaintsBoard
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10:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hoyle Doesn't work

The Hoyle Casino 2009 pr0gram that I purchased through your company doesn't work. I purchased it on 3/24/09 downloaded it immediately and it will not work. So I would like either my money back so I can purchase it else where or have some help in fixing the problem

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Debbie Robertson
, US
Aug 22, 2022 1:24 pm EDT

initial install after purchase was great. somehow it became corrupted and I could no longer play my games. tried to uninstall and reinstall. did not work. when CD was put into drive the auto play/install did not start.

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Bob2678
Discovery Bay, US
Sep 07, 2010 10:39 am EDT
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I purchased the Hoyle Casino Suite 2011 approximately 8.28.2010 and I was unable to download it into my computer. I've submitted THREE tickets so far, each at the end of the 48-hour waiting period for a reply, and have never heard back from them! Their Customer Supoort SUCKS as they are toally unresponsive! I should be receiving my credit card statement probably the first of next week and at that time, I plan to fle a dispute for the charges!

I'd have to say that if anyone wants to purchase a Hoyle product, go to a store and purchase the CD and do not attempt to purchase it online! For me...Hoyle will NOT get anymore of my business, either on or off-line! This is beyond pathetic!

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