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1.6 19 Reviews

Hoveround Complaints Summary

3 Resolved
16 Unresolved
Our verdict: With Hoveround's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hoveround reviews & complaints 19

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4:39 pm EDT
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Hoveround Hoveround MVP5

I have a Hoveround MVP5 for about 2 months now. I hve the solid rubber tires and they have been losing chuncks out of them. This is the second set time have had. Hoveround greed to replace them with Pnuematic tires. It took about three weeks to get to the scheduling department and I have been stuck on that for about 1 week now.

I called them today (twice) the fiist time I was hung up on from scheduling! When I called back to complin I didn't even receive a I'm sorry about that! Just excuses and I'm not going to take that! I am in the process of filing a complaint with my insurance company also To say that I am not hppy is an understatement.

Desired outcome: Replace the tires as promised.

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12:05 pm EDT
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Hoveround Repair of MPV5

ONE MONTH and no repair on our MPV5 chair. $ years old and it died in the middle of the room. Went through Hoveround via several phone calls and nothing happened. More phone calls and finally got repair scheduled for the end of the week.

If a wheelchair is needed for mobility inside the house, WHY does it take a month to get a Medicare approval! If you would have sent the part we could have had it replaced weeks ago!

If you would get your collective heads out of the sky and put yourselves in a wheel chair you MIGHT be able to see a bit more urgency!

Your service of the past hs been the pits and matches this episode to a tee.

Desired outcome: Repair to make it go-go again.

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9:48 am EST

Hoveround Service

My 96 year old mother has had a Hoveround chair for at least 15 years. She called Hoveround in January 2023 because her chair was not longer holding a charge. My mother, again, being 96, was confused and told the person that she was in a nursing home. She is actually in a personal care facility. My mother is handicapped due to polio when she was two. Her Hoveround chair allows her to get outside and go for "walks". She suffered a stroke in October, 2021, and now depends on her chair to get her to and from the bathroom at night because that is when she is the most unsteady walking with a walker. I then called Hoveround and uses her chair when she has longer distances to walk. I then called Hoveround to schedule a repair and was told Medicare needed updated information and the doctor had to complete a form. Apparently the doctor stated that she is in a nursing facility (rather than personal care) and the repair was denied. I requested that Hoveround resend the form for the doctor to complete and on January 27, 2023, Dr. Ginder completed the form for Medicare and re-submitted to Hoveround. I have called weekly to find out the status and every phone call I get conflicting information. I called again on 2/20/2023 and was told it was now with scheduling and someone should be calling me in the next day or two to schedule the repair. As of today, I have not received the phone call. So, I am taking matters into my own hands and will purchase the batteries on my own and have them installed in my mom's chair.

Desired outcome: Reimbursement of $204 for the cost of the batteries.

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Is Hoveround legit?

Our verdict: Complaints Board's review suggests Hoveround is mostly legit with an 72% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 15% caution is advised. Before engaging with Hoveround, reviewing user feedback and how Hoveround addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Hoveround. Trust, but verify.

Hoveround earns 72% level of Trustworthiness

High Trust Suggestion: Hoveround evaluated with 72% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Hoveround. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hoveround.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hoveround.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hoveround.com you are considering visiting, which is associated with Hoveround, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Hoveround have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Hoveround.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Hoveround's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 15% of 0 complaints being resolved.
  • Hoveround protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Hoveround. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:03 pm EST
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Hoveround Service# 992728

I put in a work order for my father's Hoverround on July 19, 2022, and as of today, November 28, 2022, no one has been to repair it. I got a call about a month ago from a repairman, but was not able to immediately answer the call, but I called about 30 minutes later, and he said that I lost my spot for the repair since I didn't immediately answer the phone. My father is on Hospice, so his time is limited, and this is over 4 months that he's had no mobility. His right side is paralyzed from a stroke, so someone has to push him in his wheelchair. This is entirely too long to expect someone to wait for a repair, and it is reprehensible that his part came in and because I was not able to answer the phone call immediately, that my dad lost his spot in line. Please rectify this situation as soon as possible. Charla Shaw for Vernon Parker [protected]...[protected]@gmail.com

Desired outcome: For my father's Hoverround to be repaired immediately.

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1:39 pm EDT

Hoveround Customer service Product support

Hoveround chair MPV5 first broke on 6 Jan.Troubleshot to controller. After a dozen phone calls parts finally showed up on 16 Feb. The chair worked until 21 Feb and broke again. Troubleshot to L/H motor. After a dozen more phone calls and same amount of excuses we still have no parts as of today 11 April. My 87 year old father with Parkinson’s needs this chair to get around. I’m wondering how they are still building hoveround chairs and telling me no parts are available for my dad’s chair. We have paid for the motors and still waiting.

Desired outcome: We need the chair fixed ASAP

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2:44 pm EDT
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Hoveround Replacement of all my tires

I called help around in June about replacing my tires they stated we would have to get approval from the insurance company in which they did I called two weeks ago about service and they stated we have not received anything back from the insurance company the company insurance company approved my request 7/8 of 21 now it is a month later and they are still stating that they have not received that even though I have the approved authorization number the gentleman was very very rude with me and told me to contact my insurance company which I did it again which are they are going to contact them also they stated to me that batteries were guaranteed for a year in fact after 6 months they charged me again for him even though the battery was bad this company is very porous service and neglect your hopefully the insurance company will have this corrected I have the observation to get a new chair in October of this year but Hoveround will not be included this time because of their poor service

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12:06 am EDT

Hoveround My doctor fill out the form for my power chair i had avist with him as yall requesth a vis. t with jim

Since i was sent to yall it been pronlems telling me different things that don't add up iwould like someone to look at file i been told so many lies i hope someone contact me for o could explain thank you in this matter

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5:24 pm EDT
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Hoveround wheel chair

This has been going on for close to 2 years now. I got in contact with hoveround. About a wheel chair. I have 2 very bad knees. And a bad back. I am on 2 medications for the pain prescriptions. Plus get every other month a shot in both my knees.. Hoveround send a letter. The need to know my doctors name. Medicaid. And other insurance. I send everything in. I have medicaid. Medicare. And silvescript paying for my medication. The emailed back. The donr take medicare.. So I did not heard from them for a while. Then I got another letter. You are close beto something. To get the wheelchair. But we are so sorry we tried to get in contact with you. But could not.. I forgot to mention the first timer. I have a phone. Where I can read what has been said. And I let them know right away. No phone cals. Only email or postal. My phone does not work. I emailed hoveround again. I told you. No phone calls. My phone does not work.. I dident hear nothing in a while again. Then I got another letter. Now the are taking medicare and medicaid.. But we tried to get in contact with you by phone. But was not able to... Now I got mad. And emailed again to hoveround. How many times do I have to tell you. No phone calls. My phone does not work. / I havent heard from them.. I believe hoveround is a very dishonest. And krooket comp. To deal with. There is something very strange. That the only want to make deals over the phone. Not by email or postal. Phone calls can be altered. But email can not. The are crooks and sheisters. Iwill never deal with those people.. I went to fort myers. Advenced mobillity and got my scooter golden xl. And I am very happy with it. Stay away from hoveround. If the only want to with phone.. There is something very wrong here... The dont deal with email or postal. The are nothing but crooks. Stay away. I am glad. I dident make a deal. On the phone. The are rip ofs and scamming the customers.

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12:57 pm EDT
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Hoveround denial of a powerchair

My physician filled out powerchair due to my mobility issues. I was denied because i currently use a walker to get to the restroom. My mobility issues result in not being able to use my walker safely. Each and every step i take i wonder if my left leg is going to give out. I have an autoimmune disorder which combined with my many other medical issues makes it very difficult to safely use my walker. Yes i use my walker to get to the bathroom rather than the alternative of sitting in my own waste. Maybe thats what your company wants but. I have respect and dignity enough to use ever bit of strength in my body to get to the bathroom. My days are spent in and on my bed because using my legs is so painful i am enclosing a picture of my legsbto show what i deal with.

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3:45 am EST

Hoveround horrible

They made me wait for about 2 months before they repaired my chair.
Even though they promised to do it much faster. For about one week.
After the first week, I called them and asked how was everything going. They said the chair is being repaired, we will call you later.
One more week had passed and I phoned them again. Same story.
I called them each week for 2 months and they told me the same story. When I asked what took them so long, they hung up. I was afraid they would never fix it, but they eventually did.
However, it doesn't mean I will ever use them again.

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6:10 am EDT

Hoveround working with humana medicare

When my husband went from strait medicare to Humana, Hoveround refused to send Humana the paperwork which they had from the doctor which they submitted to get the chair approved to begin with. I called and asked them to do this every week for months. Finally, Humana denied the claim for the rest of the chair because Hoveround would not provide them with the paperwork. We were told we had to make the rest of what was owed (over $1200) in three payments or they were coming out to take back the chair. I was able to borrow the money for 2 months of it. We are on the final month, there is approximately $500 owed and we cannot pay it. They are now going to take back the chair from a totally disabled man that cannot walk at all. Now he will have to crawl on the floor to even go to the toilet.

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3:00 pm EDT
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Hoveround evaluation representative

This lady they sent to my home was very rude and sarcastic! Just because I didnt look a certain way and because I live in a doublewide, she immediately told me that because I wanted to take the chair outside that I just blew it for medicare paying. But when I called they said I could get one for outside use, and you also told me that there were other people that would pay any additional cost. The lady that came to my house said I would have to pay 800 dollars up front, she rolled her eyes at me and said I doubt you can pay that. Thanks for nothing, you made me go to my doctor, have the test and I know I passed them because the lady came to my home to evaluate me and could not wait to leave, so I told her to just get up and go and she left.

Sorry we coulnt do business!
Arthur Lee Swift
2000 Velma Road
Athens, Tn. 37303

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3:30 pm EST
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Hoveround customer service

I received my Hoveround October 25, 2012. At that time, I thought I had jumped through all of the hoops in order to comply with their requirements. Apparently I had not. After many, many visits to my physician for repeat information that supposedly was required by Medicare, we sent all information to Hoveround for them to get paid. This was a waste of my time, gasoline to get to town to the doctor which is 15 miles away, time for the doctor and his assistant to do several hands on (sight on) evaluations, filling out mounds of paperwork and sending off to Hoveround. Last August 2013, I was notified by Hoveround that Medicare had approved my chair and it was mine. I specifically asked if Medicare had paid for the chair and they said that yes, it was paid for. I could not have been happier. Hoveround even came to the house and put in brand new batteries, which actually were not needed, but who was I to complain about free batteries.
About a month ago, I received a letter from Medicare stating that they were denying the claim and that quote, " Since the supplier has been determined to have had knowledge of the non-covered item, the supplier is liable for the cost of the denied item. The supplier may not bill the beneficiary for the cost of the denied item, and must refund any monies collected from the beneficiary, unquote.. Monday I received a phone call from Hoveround that they wanted to schedule a time to pick up the chair. I have been hounded by them to pick up this chair after I was informed that I could have two weeks to find another one. I just received another call. I asked my social worker to talk with them and she got them to give me the two weeks to find another chair. She said I needed to contact my doctor AGAIN and schedule a face-to-face appointment with him. I did this and called Hoveround to ask what paperwork was needed that I could get done at this appointment. After being on hold a considerable time, I was notified that Hoveround would not be doing business with me any longer, that Medicare had denied me and unless I wanted to fork out $2, 500 they were going to pick up the chair. I said thank you an hung up. I contacted my social worker again and relayed the information as I was told by Hoveround. I am very upset with the whole thing. I have not been treated so poorly by a company that supposedly was interested in the welfare of its customers. Please, anyone who reads this, do not do business with Hoveround if you want to be treated fairly. I am unable to use a manual wheelchair and have no replacement, so I guess I am now confined to my bed. I hope everyone has a better relationship with their supplier than I have had with Hoveround;

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runnalone
, US
Sep 06, 2019 1:02 pm EDT
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Im still waiting for my chair to be repaired after 6 months finally tech came out hoveround made me pay in advance my share of medicare and said I needed tires and motors WITHOUT even seeing chair when tech came out he installed batteries which I ordered and have been sitting for 2 months and stated I needed a caster wheel and said he advises me not to use it until they send me one that was 3 weeks ago called them about refund of parts not used and for how long before I get my wheel they said they didn't know probably a couple more weeks! this is unexceptable they make you buy parts without knowing whats wrong! take forever to service you even though there ad on phone say there customer oriented they only care about making money on misleading info

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Marie Wilkins
, US
Apr 16, 2018 8:34 am EDT

This company should shut down. It takes advantage of people who need mobility devices to get around. I got a mpv5 in Sept 2016. In February 2017 I needed a new battery just 5 months. Then in sept 2017 I needed a new battery again now this was 7 months. Well guess what here it is April and I need a new battery again. Only this time because I switched insurances they tell me I have to pay full price because I no longer have the insurance I did when I purchased this garbage chair. We need to report them to the BBB and then maybe they will put this company out of business!

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D.K. Stubbs
, US
Dec 31, 2015 2:29 pm EST

Dear Sir I have Hoveround chair model MPV-5 . I have had it for approximately 15 months and it has been nothing but trouble. I has had numerous problems. The problems are as follows; two motors replaced high battery discharge for no reason and unexplained problems. I am currently stranded at home due to this abomination of a chair being out of service once again. As a result of this unreliable piece of scrap not running I was unable to enjoy the holidays and spend time with my family.
I think it is false advertising and an outright slanderous lie to call this chair a mobility device as it is more often than not immobile which threatens to transform me into a housebound hermit. I value my freedom and independence. I'm shocked appalled and saddened that such a horrendous non functioning device is sold as health related equipment.
In closing I solemnly swear that this so called mobility device which was manufactured by you and carries your name is an absolute piece of RUBBISH! .

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12:15 pm EDT
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Hoveround horrific customer service

My uncle purchased a wheelchair from this company approx 2 years ago. The chair needed repairing after and we were told that a Doctor's authorization was needed. After faxing the information to Hoveround from the Physician, it has taken 3 months to get hisd chair repaired. Needless to say, the customer service is an aweful representation of the company. STAY AWAY FROM HOVEROUND!

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1:26 pm EST

Hoveround reseach hoveround power chairs before you buy

I am disabled in a power chair. With a power chair I am completely independent. Without a chair I would be in a nursing home. I use the chair 90 percent of the time for everything. I go to doctors, grocery shopping, and malls. Do laundry and everything else that needs to be done. Medicare was kind enough to purchase me a new chair that the list price is $11, 800.

The company I chose to supply the chair was Hoveround. I based my decision only on two factors, distance to be able to travel, and performance. I talked to the sales staff and looked at everything on their website. Hoveround offers the largest batteries of any manufacture that Medicare approves of and highest performance.

The first thing that they misrepresent on the website is they advertise 70 amp hour batteries. The owner’s manual said it comes with 75 amp hour batteries. The batteries in my Hoveround Technique XHD are 60 amp hour batteries. They advertise on their website speed up to 5 miles per hour, mine goes 3 miles per hour. The manual states the chair is programed for 90 percent forward speed. The highest speed the service technician could set on it was 85 %. Their cane holder for the chair is advertise at $25.00 on their web site but when you go to buy it is $60.00.

First of all I don’t know if Medicare knows they paid for a used chair not new. The man who delivered it told me it was a demo. The right arm rest was all scratch up and I made him replace it. In the first month these are some but not all of the things that have happen. Batteries went bad and had to be replaced, elevated leg rests fell off on the side walk and I ran one over with the chair. Seat adjustment knob fell off. The cup that is supplied with the chair the handle just fell off. Most all the bolts and nuts came loose and I personally had to put lock tight on all nuts and bolts that don’t have a nylock nuts on them, battery charger went bad. The best distance I can get out of the chair is 5.5 miles before the batteries are completely exhausted. Not very good for a chair that is rated at 20 miles on their website.

I was told by head of Technical support that the chair should give at least 10 miles no matter the terrain or riders weight. Well this chair won’t do it. The foam filled tires (I have had them on all my chairs and they were all excellent) get no traction at all. Spin all the time trying to get up the ramps in the local buses. I can put the wheels up against a one inch speed bump and spin them until I set them on fire. They are Junk!

I was told a reclining seat cost $1874.00. No other manufacture has a reclining seat that even is half of that price. I wrote a letter to Medicare about the problems over a month ago but no response from them. Well I am stuck with this chair for 5 years. I am glad I still have my old chair so I can get where I need to go because this Hoveround chair won’t do it and is unreliable. I had to push this chair home twice and that I shouldn’t even be trying to do that. So now this American made piece of Garbage sits in the corner. I will have to spend money on my old chair so I can do what I have to do.

Hoveround advertises their chair falsely in their manuals and on their website. It is ashamed they find it necessary to miss inform disabled people about their product simply to make a profit. Well I guess that is the American way! Under the Medicare rules the chair is leased to them and then after 13 months owner ship is turned over to me after the warranty is gone. If it was mine legally I would sue Hoveround immediately and let a judge decide the outcome. I can’t believe Medicare will let them get away with this. I can’t say anything about Hoveround other products just the product I got. It is no wonder Americans buy Japanese and china products.

It seems Americans can’t build anything reliable anymore. One other thing Hoveround on their website advertises is their chairs are indoor outdoor chairs. This is one American that is not going to let them get away with it. I am going to the better business bureau, consumer affairs, attorney general’s office and the president of the United States if need be! It is time someone stands up and fights back. Well I got lots of time on my hands and a good computer! Either Hoveround makes their promises come true on this product or the WAR is on. This is not a Threat it is a FACT. I will find someone out there that has the power to put a stop to all this if I spend the rest of my life doing so. I am an honest and fair man and won’t be taken advantage of. Hoveround do what you say you will, or get out of the business.

PS: Their technicians are nothing but parts re-placers; they know as much about how a chair works as I know about making atom bombs.

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1:06 pm EST

Hoveround avoid this company at all costs

I have a neighbor that has a Hoveround. He is completely dependent on the chair. He got a flat tire on 11/21 and called me. I looked up Hoveround and found they have flat free tires for $50.00. I called the number and after going through 5 or 6 different options, finally got a live person on the phone 5 minutes into my call.

I ordered the tires and asked them if they were in stock. They assured me that they will ship the next morning. Today is 12/4/12 and no tires. I called Hoveround and again taking 5 or 6 minutes, get a live person. They do not have have my name in the system. I give them my confirmation number, they cannot look it up by that number. transferred to billing... Billing finds my receipt and confirms that is was indeed ordered 11/21/12 but never shipped... transferred to customer solutions... "Hi this is Ben" I tell Ben that I have a neighbor that is dependent on a power chair and I ordered new tires for him on 11/21 and I have not received them. Ben apologizes. I tell Ben I need them now. Can they ship them overnight so I can have them tomorrow? Ben states; " Sure, no problem. I have to clear that, can I call you back" I tell him that my confidence in them is rather low and I prefer to wait. He assures me that it will only be a few minutes, read back my phone number and told me he would call back. I have now been sitting by the phone 2 hours, where are you Ben?

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3:28 am EST
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Hoveround false information

I got my hoveround XHD two weeks ago. They simply misrepresent the product both on their website, by their sales staff, and in their owners product manuals. My chair doesn't have 75 amp batteries like the manual says. On their website it says 70 amp. I only had my chair one week and they had to install new batteries in it. The batteries are on 60 amp. They advertise the cane holder for 25.00 it not it is 60.00. They advertise it to goes up to 20 miles based on rider weight and terrain. I haven't be able to go even 5 miles total. The manual says the forward speed is set up on the computer at 90 percent. Mine was set at 80% and they tried to reprogram it but the highest the technician could get it to program was 85%. My doctor ordered elevated leg-rests but they don't work properly without the reclining seat which hoveround says cost a additional 1, 874 dollars. The seat is uneven and leans badly to the left. Everything has come loose and i had to tighten all the nuts and bolts. Now i was informed that the optional headrest which they told me( cost 40.00 is now 150.00) won't work without the reclining seat that cost 1, 874.00. Had to push chair home twice. I sent certified letters to hoveround, Medicare and attorney generals office. Their not going to get away with this. I am going to do everything i can to stop them from misrepresented their product.. I called to get the seat straighten out and they set up appointment so i canceled doctors appointment so i would be there. Four hours later they called me again said they couldn't make it until three days later after i just canceled my appointment with my doctor so i would be home.. I called them and said never come out again, EVER! I should of got the Jazzy 514 HD

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Shoveround
Dallas, US
Mar 05, 2013 1:21 pm EST

The item pictured is Hoveround Teknique XHD. My dealings with Hoveround have been very frustrating and very similar to garygunshot's original comments. The company participates in a bait/switch pricing practice and has a very frustrating service program. Some people should post less and read more.

http://www.hoveround.com/teknique-xhd-bariatric-power-wheelchair

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4:37 pm EDT

Hoveround hoveround doesn't care about the disabled consumer to whom they are allegedly supposed to be concerned about

I, ve had my chair fro 4 yrs. When I called for a replacement battery, I was told I have to pay 162.00 deductible, 129.00 for the battery, plus the service call. Where is the "no cost to the customer"? I, m on retirement, not the executive secretary to Donald Trump! Apparently Hoveround doesn't care about the disabled consumer to whom they are allegedly supposed to be concerned about. With them, it's all about the cash, not the customer!

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Belinda Mt
, US
Aug 26, 2011 8:26 pm EDT

Don't give up on Hoveround. They really do care. They just have some problems with quick results. But, it's worth it. Unlike other power chair companies, Hoveround is the best when it comes to being responsible for their customers.

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12:46 pm EST
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Hoveround - stay away from these guys

I bought a Hoveround instead of a Jazzy because they spoke so much of their customer service. I have had my hoveround for a little over a year and the battery went dead. I have been trying to get someone from Hoveround to replace my battery for 5 days now, and no one has yet to come. Keep in mind that I cannot walk. I have had to have people come and bring...

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Use this comments board to leave complaints and reviews about Hoveround. Discuss the issues you have had with Hoveround and work with their customer service team to find a resolution.