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1.0 14 Reviews

Hoverboard 360 Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with Hoverboard 360 at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hoverboard 360 reviews & complaints 14

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ComplaintsBoard
M
11:56 am EST

Hoverboard 360 smart balance wheel model# 650x245x230

Hello. On September 1, 2015. I purchased Two Smart Balance Wheels in White, Model #650X245X230 from Amazon. Order #[protected]. On this same date along with this order, I also purchased two extended two year warranty through Square Trade. Order #[protected]. Recently I've been experiencing similar problems with both models where as they've been intermittently malfunctioning making sounds during operation then stopping. This will happen after each unit is charged up. I am nervous that this problem can lead to a possible fire hazard as well. Hover boards are inoperable. I am requesting a full refund for both of these hoverboards. My email is [protected]@gmail.com. I can also be reached by telephone or text at [protected]. Thank you. Mike Kazlauskas

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ComplaintsBoard
C
8:14 am EST

Hoverboard 360 Never received refund or store credit, impossible to get through by phone

Received notification regarding recall of Hooverboard. I sent the product back, it has been signed for so I know they received it. It has been 4 months I still have not received a refund or store credit. I call daily and send emails daily and get no response back. Poor customer service, company should close. I want my money back, I do not want any store merchandise nor another Hooverboard due to safety concerns. They have refunded certain clients so they should offer it to everyone.

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ComplaintsBoard
T
6:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hoverboard 360 Refund for product recall

The hoverboard 360 smart balance board was recalled for product safety, I returned the product 6 weeks ago and followed all proper procedures for the return/credit and have not yet received anything. I was informed when I contacted customer service that refunds were not permitted and I would only receive a vendor credit. I believe that I am entitled to a full refund of the product, it is at no fault of my own that it was recalled due to safety issues. Original order #50820. Purchase price $398.99 Return #NJ0789-22

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Is Hoverboard 360 legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified Hoverboard 360 as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with Hoverboard 360 is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

Hoverboard 360 earns 1% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals Hoverboard 360 as a scam with only 1% ligitimacy. Strongly advised against interaction.

With only 0% of 0 complaints being resolved, Hoverboard 360 slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.

Exercise caution when using hoverboard360.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Hoverboard 360 protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to Hoverboard 360. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Hoverboard 360. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Hoverboard360.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Hoverboard360.com you are considering visiting, which is associated with Hoverboard 360, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
ComplaintsBoard
B
6:53 am EDT

Hoverboard 360 Defective board

Ordered this board for my son as a birthday present and it took a long time to get it. The one arrived was defective and when I tried to turn it on it made these strange sounds. I decided to return it for a replacement so I contacted Hoverboard360 company. Their rep said that there was nothing they could do because they were not able to accept any returns.
I was in contact with these guys for over four moths and tried to get my money back! But they refused. Avoid this website like a plague!

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ComplaintsBoard
T
12:13 pm EDT

Hoverboard 360 Hoverboard

This company is the subject of a Consumer Products Safety Commission recall. Unlike all of there competitors, they are not refunding with cash but instead with gift cards to an online clothing store.

CPSC is aware of this but I suggest that anyone facing this problem call them at [protected] as the greater the number, the more likely CPSC will advocate for us.

In addition, I suggest everyone also file a complaint with the NY attorney generals office at this link:

https://forms.ag.ny.gov/CIS/consumer-complaints.jsp

At one point Keensford Ltd, which I believed owned or owns Hoverboard360 and Hoverwear.com was based in New York, but I am not certain if it is still the case.

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Doris Soto- Rodriguez
, US
Nov 29, 2016 2:11 pm EST

i am in the same situation. I purchased two Hoverboards for my daughter and son as their "santa" gifts last year, November 2015. ! returned both Hoverboards in September as I was advised due to their recall & I have yet been able to contact anyone! I spent approximately $800.00 between both Hoverboards! I have emailed the company several times & no response. I have been on hold with their listed telephone number [protected] for hours but have not actually spoken to anyone. According to the recording, your call will be answered as it is received, this is ridiculous. Where do i go from this point?

If anyone has any additional information regarding this matter please email me at dorisr2418@me.com

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Patricia_v
, US
Sep 06, 2016 10:55 am EDT

I ordered two of these boards. One for my son and one for my daughter. My son's board was not working correctly from the beginning. It just shuts off whenever it wants and he goes flying. Although, it's kind of funny, it is also dangerous. I called them many times and also sent an email to get it replaced because they have a 6 month replacement warranty (the reason why I purchased from their company) and never got a response. Very poor customer service to say the least! Now 9 months later I get the re-call notice via email. I called in because I do not want a gift card to their on-line clothing store. I want either to have the boards fixed/replaced or my money back. Neither of my children would ever wear any of the clothes on their sight. I had looked at their clothing site a few months ago and there were only men's clothes on there so when I mentioned this to the guy stating that even if I could find something for my son, there isn't anything for my daughter. He said, "oh yes, there are women and kids clothes too." So I got off the phone with him and went back on the site thinking I had no other option. I was laughing my butt off when I actually saw what they had on the site! First of all, It looks to me like they changed what they did have on there for men and replaced it all with cheap crap. Then they have very little women's items, which are all cheap crap and nothing even I would wear. And the children's clothing they have is one page of cheap crappy polo shirts for boys. That's it! How in the world am I supposed to shop for a 10 year old girl and a 14 year old boy on there? Oh, but the representative sure did tell me that I have 2 years to use the gift cards. Yeh right, if they don't go out of business first!

ComplaintsBoard
R
6:52 am EDT

Hoverboard 360 Bad quality product and terrible customer service

Ordered this board from Hoverboard360 website and I'm very disappointed with my purchase. And I also would like to say that these guys have the worst customer service ever!
Used my board three times and it broke. When I asked for a refund they said no, asked for a replacement and there was no again. They even refused to fix it and said that the only thing they can do is giving me a store credit!
And to get one I was supposed to send the broken item back at my own expense. How ridiculous is that?
Bad quality product, terrible customer service, horrible experience. Never again!

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ComplaintsBoard
S
8:45 am EST

Hoverboard 360 Totally scammed!

I purchased a board for my little brother and haven't received it yet. Recently I checked their website and the board I ordered is now listed as "sold out". I tried to contact them many times, but just wasted my time. I found their phone number, tried to call, but no one ever answered. Last time I spoke to them was about two months ago and they said that my order was shipped. Have no idea where it is now. Surely I was just scammed by these guys. I'm very disappointed. Never expected something like this from Hoverboard360.

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ComplaintsBoard
T
5:33 am EST

Hoverboard 360 Worst company ever

I agree with all the negative reviews! Things they sell are horrible, quality is an absolute disaster, things arrive broken! I ordered a board fro my son and received it in two weeks. The board was damaged, so I immediately contacted their customer service and asked for a refund. They refused to refund me and never explained the reason. I was scammed like many other people. Hoverboard360 is very dishonest company, they sell damaged products! I believe this company should not be able to sell anything due to its lack of accountability.

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ComplaintsBoard
T
4:27 am EST

Hoverboard 360 don't waste your money!

I purchased a board from Hoverboard360 website as a birthday present for my son. After I placed my order I was immediately charged, but I never received a payment confirmation message. Weeks passed and nothing arrived, so I decided to contact their customer support. The worst part of the story is that no one ever replied! I cannot even ask for a refund and I have no idea where my order is. I am so frustrated and I have lost all the hope. Horrible company!

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B
4:48 am EST

Hoverboard 360 Worst experience ever!

I purchased two hoverboards from Hoverbord360 as Christmas presents for my kids. They arrived in reasonable time, but that's where the good part ends. They were broken, one did not work from the start. The second one was working for about three hours and then it shot some sparks and just burned! I contacted customer service and sent them several messages demanding a refund. They told that I have to send the boards back and then they will return my money. I did as they said and that was it. They never contacted me and never replied to my emails. Nobody answers the phones, and email responses are computer generated with no sense. I have no idea what to do now. I want my money back, but these thieves ignore me!

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ComplaintsBoard
R
12:44 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hoverboard 360 - Customer Service

Erik Selvaggio 7:57 AM (31 minutes ago) to CustomerService My name is Erik and bought one of your boards for my son for Christmas. I had issues right from the start it was supposed to be here in 5 days after about 7 days i called and e mailed for days with no response finally received a response and it had not even been shipped yet.then i got it and within...

Read full review of Hoverboard 360 and 5 comments
ComplaintsBoard
R
8:41 am EST

Hoverboard 360 Customer service

ORDERED a hoverboard 360 on 11-30-15 for a Christmas present for our sons. $368.99 was applied to my credit card on 12-1-15. The hoverboard was in stock and order would be processed in 1-2 business days and 2 day shipping. On 12-10-15 received an email that shipping was backed up and there would be a 5-7 day delay but promised it would be here by Christmas. It is now 12-26-15 and still no hoverboard! This was the boys main Christmas present! I have tried calling the company [protected] but the office is closed. I tried calling the number that was associated with the charge on my credit card [protected], Aaron Brock, he does not answer but says to leave a message and he will get back with you but you can't leave a message because mailbox is full.. I still want the hoverboard but I want it now..

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Donna Tappe
, US
Jan 02, 2016 8:02 am EST

i also order from overboard december 11 and its jan 2 and i can't get thru to customer service. they should atleast be able to tell me when its coming i have 12 grandchildren and 1 child did not get her gift i hope you feel rotten, and i am so mad at least let me know when you are shipping my order. horrible customer service never knew a company could be so ignorant and rotten. they should be reported to better business bureau maybe if we all did that they would be put out of business at least have the decency to email back the customer

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Renee Dominguez
, US
Dec 31, 2015 4:05 pm EST

I also wrote and called them:

Please give me an update on my order I wrote you on 12/28 and also called 3 times on 12/30 only to be told that the mailbox was full and for me to call back later and that was 12 minutes each call I made. So please give me an update ASAP, please.

$398.99 was charged to my card and I have a little boy waiting patiently for his hoverboard too. I just filed a complaint through Paypal. And I want the hoverboard still, that is the one thing my son wanted so bad.

ComplaintsBoard
R
8:19 pm EST

Hoverboard 360 No refund, no response

We initially ordered this for our son for Christmas, however decided against it. It is unbelievable how you cannot reach this company on the phone or via email. It's frustrating that after, literally, 2 weeks we haven't been successful at reaching them! We want to return this unused hoverboard and we can't reach them. Their site claims a 30 day return window, but does that mean 30 days from when you can actually reach them? This feels very intentional like this company is looking to scam consumers. They know they're set to lose a ton of money because of the expose into their amazing fire-catching-housing-burning-down product, so they figure they'll just be unreachable and run off with your cash. We hoped to cancel the order before it shipped, but couldn't reach anyone. We sent several emails through their site which still haven't been responded to. My poor spouse has spent hours on the phone trying to call them only to be met with "We are currently experiencing a higher than normal call volume. Please try your call again later" FOR 2 WEEKS! THIS IS CRAP! DO NOT DO BUSINESS WITH THIS DISREPUTABLE COMPANY. WE'RE OUT $400 BUCKS AND THESE GUYS CAN'T EVEN PICK UP THE PHONE OR RETURN AN EMAIL.

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A Sad Mom
, US
Jan 11, 2016 3:19 pm EST

I have had the same problem. I sent the form back and no response. Not much else I can do. So sad that a company would do this to so many people.

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Mary Johnson Flanigan
, US
Jan 08, 2016 2:14 pm EST

We bought three for our grandkids and we decided they were too young for these. Having the same problem, called and no answer, emailed for a return address and they sent a form to fill out and wanted pictures of the boards to make sure they were in original condition. Gave them my info, sent a picture of the boxes, no response. It has been since 12/23/15. I kept the packing slips and of course Hong Kong is where these things came from. I am going to ask my credit card company for some help in figuring out the next step. I think we got scammed!

ComplaintsBoard
J
9:13 am EST

Hoverboard 360 I really hate this company!

I had horrible experience with this company. It's been a real nightmare for me. Don't deal with them. I made an order and they promised delivery within few days. I placed my order on 15/11/15, but decided to cancel it. Their delivery service is so slow. I did not need that item anymore, so I cancelled it. I did it both written and by talking with customer service. Well, I must say they have very rude customer service stuff. I checked my tracking system and there was nothing there. Well, I thought that my order was successfully cancelled. But no! My item finally arrived three days ago and now I'm stuck with it. But I will send it back to the, because already purchased another one. I tried to contact them but have been on hold for 55 minutes trying to get the information about sending it back to them. I really hate this company!

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Strnad
, SI
Sep 01, 2018 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please help me, I have a hoverboard in warranty, but no one responding to me, where to send a hoverboard. We almost have a fire in our house because of the board.
Let someone send me a phone customer service in Germany.

Thank you

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Dena Weingart
, US
Dec 19, 2015 4:18 pm EST

Please contact me about ur complaint. I'll buy the item from u! I sent u a message :-)

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Contact Hoverboard 360 customer service

Phone number

+1 (888) 691-0997

Website

www.hoverboard360.com

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